ComplaintsforBirdeye, Inc.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I fulfilled my one year contract with Birdeye. And they keep charging my card despite trying to cancel for literally months. This is a scam. Waste of money! Do not use this service!

  

  Business response

  05/29/2024

  Hi *****,
  
  I am deeply sorry for the experience you have faced. Please email me at ************************************** so I can help resolve all issues. We want to make things right immediately.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We've been trying to cancel our subscription with them since March 6th, 2024 They keep giving us the run around and stalling. Continuing stating that they are cancelling the subscription but never do it. Constantly being charged for the months of april and may after stating we wanted to cancel the subscription. Terrible business practice. The support staff or managers keep all saying the same thing with no solutions available to cancel. They state that they can't cancel but there financial department can only cancel and when i ask them to send me over to that department they refuse to send me over. They are very ****** business and always the same thing over and over. They have no problem charging me but when i need help from them its like they forget about me and just call me when they need to charge me again.

  

  Business response

  05/30/2024

  Hi *****,
  
  I am deeply sorry for the experience you have faced. Please email me at ************************************** so I can help resolve all issues and provide your refund. We want to make things right immediately.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Birdeye can't fulfill what they originally promised for services. We only found out they could not do as promised after 3 hours of "training" with their company. We only entered into an agreement with this company because they promised services that are comparable to what we have now and they absolutely can NOT. In trying to resolve the issue and terminate any future dealing with this company they have threatened legal action and threatened to send us to collections. We stated they could keep the original payment of $444 just to get the problem resolved and have them leave us alone. They have been extremely rude and absolutely HORRIBLE to deal with. We own our own company and would NEVER interact with clients this way. We have tried to resolve this peacefully all while they have been threatening and hanging up on phone calls with us. They can not provide the services we desire and led us astray from the very beginning.

  

  Business response

  05/21/2024

  Hi *****,
  
  I am deeply sorry for the experience you have faced. Please email me at ************************************** so I can help resolve all issues you are facing. We want to make things right immediately.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was pressured into this contract and did not even complete the training because I did not feel comfortable with their platform. I had felt like this was a complete scam in order to get reviews when I couldve used another website that was only $10 a month to just send a text message from my clients to leave a positive review or discuss their experience. I get harassment phone calls from them because Im not happy with their services and did not want to proceed after a week to two weeks going forward being with them. Theyre threatening me to go into collections and I am disputing as it was less than 30 days of having service with them and I was unhappy. They Different numbers all over the country and stalk me at different hours even on the weekends. I told him I do not want to proceed and they continue to contact me. I told them to send me documentation for cancellation and they just threatened me as I tell them not to call me. I really recommend against and if they do respond to this, its only because its nothing but the truth being said like others are saying.

  

  Business response

  05/07/2024

  Hi ********, 

  I am sorry for the experience you have faced. Our team has cancelled your account and your account in no longer active. I can confirm that your account is not with collections. Please reach out to me at ************************* if you need further assistance. 

   

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sent an email cancelling before our renewal date. The agent is no longer with the company and Birdeye is not honoring that. Very unethical.

  

  Business response

  04/17/2024

  Hi, 

  I apologize for the miscommunication on our part. My name is ***** and I am happy to assist with your cancellation. Our support team will be reaching out shortly to discuss your cancellation. Please email me at ************************************** if you need further assistance. 

   

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Birdeye scammed me. First their salesman promised me their software does the exact thing yext does like compres all duplicate directories and correct inaccurate information online and keep all the names, addresses, and phone numbers of 50 directories accurate and consistent. It never happened! Ever since they attatched their software to my ****** profile I had lost exposure! All I had was the salesman telling me if he ever told me these things while selling their product to me, that he is sorry. Sorry dont pay my bills nor help me rank higher on ******. What a big disappointment and waste of money. I want to cancel my service based on their bate and switch tactics to get you to sign on with their contract!

  

  Business response

  03/22/2024

  Hi ****,

  I apologize for the inconvenience this has caused. We have processed your cancellation. Your account is cancelled. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid Bird Eye for a full year in advance. I was told by the initial sales person that they would get us more online reviews. For the first few month they were attentive to our listing, which resulted in about 12 more reviews. About midway of the subscription, it seems like they try to get me to self manage our business on their platform. I requested that they refund a part of my money. We do not need Bird Eye if $3120 is what we pay for about a 12 review increase. Moreover, their effort to try to coach me into doing what they should be doing for the amount of money that they changed us is unfair. They refused to refund a part of our money, when I requested it. No, I would not recommend. Furthermore, I am reverting to what we was doing before we paid Bird Eye. Which means, we are going to continue sending out our own ****** review requests without them and also continuing our social media post. ****** and social media platforms are free to use. Bottom line, our money could have been used for a charity instead. The money was not the issue, Bird Eye's performance was.

  

  Business response

  03/20/2024

  We apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ************************************** so I can support your cancellation.

  Customer response

  03/20/2024

   
  Complaint: 21401162
  
  I am rejecting this response because:

  We have spent excessive time trying to convince Bird Eye that about 10 reviews are too much for us to pay about $3400 for. We believe that because we paid in advance, Bird Eye is taking advantage of us and their tactic is to waste more our valuable time hoping that we will just go away. Getting additional reviews via ****** is free and requires very little work. In our opinion, with Bird Eye, you pay them and you do the work in order to get reviews. It seems that they may consolidate them on their platform, which we think mostly helps them. For free to get ****** reviews, we did the less work and it is where customers look for businesses.

  To Bird Eye, as stated in our previously request to you, your services were
  insufficient for our business. You have been over paid, paid in
  full, in advance. About $3400 is too much to pay for about 10 reviews,
  which we could have gotten for free via ******. A fair business
  would at least consider not being partial with it's self. We are
  very concerned that you refused to ***** us a partial refund as we
  requested.

  
  
  Sincerely,
  
  *****************

  

  Business response

  03/26/2024

  Hi Aj, 

  We provided a credit to your account for ******* and February. Please let me know how else you would like things resolved. 

  Customer response

  03/27/2024

   
  Complaint: 21401162
  
  I am rejecting this response because:

  As I stated previously, Bird Eye has not increase our number of reviews enough to have earned our payment in full of over $3000. Perhaps, their system may have contributed to approximately *********************************************************************************** to do work that they should be doing for our hard earned money. I would not recommend this platform and suggest that customers use ******** free service. We paid Bird Eye in US dollars. How could they give a credit for money they did not earn, if they are offering more of their deficient services on their platform? I do not think that they take this matter serious and do not mind wasting more of our time. They have not earned the money that they charged us.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had a one year contract with Birdeye. Before the one year was up I emailed them to cancel the contract. They Ignored my request and continued to charge my *********** credit card. I showed *********** my emails asking Birdeye to cancel my account. They told me I need to send them a copy of the contract with Birdeye. I told them that was Birdeye responsibility. *********** would not refund my funds nor would Birdeye stop charging my card! I canceled my credit account with ***********. DO NOT! sign up with Birdeye you will regret it!Also, Their customer service is terrible and what they do offer is not worth the cost!

  

  Business response

  03/04/2024

  We apologize for the difficulties you experienced. I would like to assist you with your cancellation, please contact me at ************************************** and we will be happy to help you further.

  Customer response

  03/19/2024

  Please reopen this case for me nothing has been solved. They said they would fix it and they did not. 

  

  Business response

  03/20/2024

  Hi ***, we have cancelled your acocunt and provided the desired refund you were seeking. Please let me know if you have any further questions or concerns. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Trying to cancel my account with this company. They enroll you in auto renew without notice. I told them I want the account canceled and they said I needed to write a letter withing 90 days of my auto renew in order for them to cancel the account. I never enrolled in auto renew and they never send out notice that a renewal date is coming up. I emailed and called several times and they won't let me cancel my membership. This is a horrible and shady company. I want my membership canceled.

  

  Business response

  01/24/2024

  Hi *****, 

   

  I apologize for the experience you have placed. I am happy to get this resolved and assist with your cancellation. Can you please email me at ************************************** so we can promptly take care of this? 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have cancelled my account weeks ago with birdeye and they are still trying to withdraw funds from my bank account. I can not make my payment to my credit card because every day they try to withdraw more than the amount that they agreed to

  

  Business response

  01/22/2024

  Hi, I sincerely apologize for the experience you have faced. I am here to help with your cancellation. Can you please email me at ************************************** so I can assist you promptly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩