Complaints

This profile includes complaints for Birdeye, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Birdeye, Inc.

  2479 E Bayshore Rd #175 Palo Alto, CA 94303-3228

  
• 

  Birdeye

  9111 Cypress Waters Blvd Ste 245 Coppell, TX 75019-4795

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted bird eye about reviews and my personal information that they have posted on their website without my permission. They also have reviews posted that have been removed by ****** for policy violations. They pretty much brushed me off when I tried to contact them.

  

  Business Response

  Date: 03/26/2025

  Hi ****,

  Sorry for the experience you have faced. You can email our profile team at ********************************* to have your free profile removed. If you have any further questions please email me at *************************************** We are happy to resolve your concerns promptly. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract with Birdeye for marketing. They had a breach of contract in that multiple things were not done:1. They stated they were going to send solicitations for reviews of our business via email and also text. This was always faulty, we never got the correct number of recipients(patients seen that day) who got an invitation to do a review despite NUMEROUS times mentioning to them that the patients seen that day(customers) did not all get review requests which is what we paid for. This was brought to the attention of multiple people-our initial onboarding person and then our subsequent customer relations employee. 2. ********** My Business pages were frequently disconnected from the software thereby rendering us unable to solicit reviews which is also what we paid for and never corrected. This was also brought to their attention NUMEROUS times yet never fixed. 3. We tried all the appropriate channels including communicating with their legal department yet to no successful resolution. 3. We were supposed to receive DAILY emails outlining the work but NEVER received these, they were sporadic and brought this also to their attention. 4. They continued to charge for 4 offices each month when we only had 2 operating.5. They have continued to send repeated threatening emails and dont work on successful conflict resolution. I am seeking no further contact from this business. They ultimately should owe me for services that were never rendered properly as per the contract. I have tried to resolve this amicably yet their legal department ********* ******** continues with threatening emails and does not want to address my concerns which is a significant breach of contract.

  

  Business Response

  Date: 03/06/2025

  Hi *******,

  
  We're concerned to hear about your experience and truly sorry. We want to help resolve this as quickly as possible. Please reach out to me at ************************************** so we can assist you.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed Birdeye several times at different addresses. There is a review on a listing on their website that I did not authorize to publish and I do not want my personal information present when searching for it online. They have refused to respond and do not provide any information to remove your personal information from their website.

  

  Business Response

  Date: 02/26/2025

  Hi!

  We apologize for this experience you have faced. I will be reaching out to you now to get this resolved. You can also email me at ************************************** for immediate updates. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22970045
  
  I am rejecting this response because: Despite the company reaching out to me to claim they are "removing" my information, it has been over 1 week with zero progress.  I have emailed them several times and they say they are "working" on it.  How hard is it to remove the requested information? I am not satisfied.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/12/2025

  Hi *****,

  We apologize for the delay. Everything is removed and taken care of now. 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2024 after withdrawing their normal monthly payment of $279.83 from my business account, they withdrew an additional unauthorized amount of $279.83 on the same day. On November 19, 2024 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on November 14, 2024. On December 19, 2024 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on December 14, 2024. On January 21, 2025 they withdrew another unauthorized amount of $313.95 after withdrawing the normal monthly payment amount of $279.83 on January 14, 2025. On January 21, 2025 I called ****** **** ************************************** a "Supervisor" giving him specific dates and amounts of the overcharges. He said he would reach out on Thursday January 23, 2025 with resolution. I never heard from him. On Jan. 30 he emailed requesting proof of overcharges as his finance department could not see any evidence of overcharges. On Jan. 31 he acknowledged receiving the information and would pass it to his Finance team. By Feb. 4 receiving no response I emailed actual copies of bank statements with sensitive data removed proving the overcharges and instructed him to cancel our contract and refund the unauthorized charges. His response: "let me reach out to Finance so they can investigate further." Feb 7 he offered additional services to "make up for the error" with nothing said about returning funds. It is now Feb 17 with no refunds or contacts from Birdeye. All we ask is a cancellation of our contract and the return of the misappropriated funds.

  

  Business Response

  Date: 02/21/2025

  Hi *****,

  We sincerely apologize for the inconvenience and frustration you've experienced with our billing and cancellation process. Our team is actively reviewing your case and expect to hear from us as we are dedicated to resolving your concerns. You can also email us at ************************************** for immediate updates regarding your case.

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint was filed on or about 01/21/2025 against Birdeye by our company owner *** ******* ***************** the original complaint was "We decided to terminate our services prior to the end of the contract due to the lack of results we were seeing. Upon notifying Birdeye of our intent we were informed we were on an automatic renewal. As with other customer reviews here we were told that they require a 90-day notice for cancellation, and they could not modify this due to contract requirements. However, we were never notified that the renewal process had started. Under California's Automatic Renewal Law (ARL), if a consumer accepts an automatic renewal offer or continuous service offer with an initial term of one year or longer, the company is required to provide notice at least 15 days but no more than 45 days before the renewal occurs. Birdeye failed to meet this requirement, leaving us blindsided by the renewal."Birdeye responded for us to email ***** ******* to discuss the matter. ***** was emailed and has yet to respond. Other people on *****'s team have responded however, there has been no resolution or effort provided by Birdeye. Several emails have been sent and as of today Birdeye has gone quiet. Our complaint is the exact same as many other BBB complaints filed against Birdeye. They have asked us to meet about the *** of their services but when asked to meet about our complaint they will not engage nor will they schedule a meeting. They continue to email the owner promotional offers and the invoice for this year. We have no intentions of using their services as we cancelled the contract in writing on 12/17/2024. Birdeye states we did not give the required advanced notification for the contract however, they did not provided notification per California law of the upcoming automatic renewal.

  

  Business Response

  Date: 03/06/2025

  We're deeply sorry to hear about your unsatisfactory experience with Birdeye. We have worked with you and your team to try to come to a resolution. Our team has decided to hold your account to contract. I apologize for the inconvenience this may have caused. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon signing up for Birdeye I was told that if services werent up to our standards we could cancel. They werent aligned with our needs and so we attempted to cancel. Multiple phone calls and emails later a supervisor assured me no one else would contact us to convince us to stay and that the account would be closed. He said there would be notes placed on the account.They are still pestering us! We blocked them by email and phone and they just create a new number or email address to annoy us from. They are still charging us $351.51 every month.DONT SIGN UP WITH THEM! Learn from all of these previous complaints. Dont do it!

  

  Business Response

  Date: 01/29/2025

  Hi *****,

  Im deeply sorry to hear about your dissatisfaction with your experience at Birdeye. We strive to create clear and transparent processes for all our customers, and I regret that you felt otherwise during your time with us.
  
  Your concerns about contract terms and cancellation is important to us, and I understand how frustrating it must have been for you. I assure you we are committed to providing value and clarity to our customers, and Id like to better understand your experience to see where we can improve.
  
  If youre open to a conversation, Id love to discuss this further and explore ways we can address your concerns. Please feel free to reach out to me directly at ************************************** so we can identify your account and resolve this matter for you.

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to terminate our services prior to the end of the contract due to the lack of results we were seeing. Upon notifying Birdeye of our intent we were informed we were on an automatic renewal. As with other customer reviews here we were told that they require a 90-day notice for cancellation, and they could not modify this due to contract requirements. However, we were never notified that the renewal process had started. Under California's Automatic Renewal Law (ARL), if a consumer accepts an automatic renewal offer or continuous service offer with an initial term of one year or longer, the company is required to provide notice at least 15 days but no more than 45 days before the renewal occurs. BirdEye failed to meet this requirement, leaving us blindsided by the renewal.

  

  Business Response

  Date: 01/23/2025

  We're deeply sorry to hear about your unsatisfactory experience with Birdeye. We take customer feedback very seriously and would like the opportunity to address your concerns directly. Please contact us at ************************************** to discuss this matter further. We're committed to understanding the issues you faced and working towards a resolution.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Birdeye that I did not want to auto renew from the outset of my relationship. Before the end of my contract, I notified them again that I wanted to cancel. They told me I needed to provide 90 day notice to cancel and I will auto renew for 1 year. I received no notification of this autorenewal. After many conversation over the past 12 months I was very forward about not being sure if I wanted to renew. No one told me they need that in writing. They continue to call to sell me new products. There is no way to cancel on their portal at all. As far as I know, they are in violation of The California Automatic Renewal Law (ARL) (California Business and Professions Code ***** et seq.) applies to both consumers and certain B2B contracts. It's a shame that companies force you to do business with them even when you give notice in advance. It's really a pathetic excuse for a business to keep customers like this. It seems they have malicious intent and I will not use them ever again. I asked to speak to a manager and they refused to have one call me back.

  

  Business Response

  Date: 01/23/2025

  Hi *****, 

  Your account is cancelled and inactive now. Please email me at ************************************** if you have any further questions or concerns. We sincerely apologize for the initial experience you have faced and hope we have resolve this matter promptly for you. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about unauthorized charges to my account and the continued lack of account cancellation despite multiple attempts to resolve this issue. Over three months ago, I contacted there company to request cancellation of my account. Despite this request, I have continued to be charged monthly. I have subsequently contacted the billing service department multiple times to address this matter. During these attempts to communicate with my representatives, I have experienced unprofessional behavior, including instances where the call was abruptly terminated while I was explaining the reason for my call. This behavior is unacceptable and has further compounded the frustration of this situation I demand the following immediate actions:* Immediate cancellation of my account.

  

  Business Response

  Date: 01/23/2025

  Thank you for bringing this to our attention. We value your input and apologize for the experience you've had with canceling your account and the subsequent billing issues. We take customer concerns seriously and want to address this matter promptly. Please contact us at ************************************** so we can investigate the situation and resolve the issue. We are committed to improving our customer service and appreciate your feedback as it helps us identify areas for improvement.

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We regret signing up with BirdEye for our business needs. Shortly after the start, we encountered recurring issues with their platform. Reviews that were supposed to be monitored consistently went missing, leaving our team unaware of both negative and positive reviews that should have been addressed in a timely fashion . This directly led to upset and dissatisfied clients who thought a job was being done for their businesses reputation managementsomething no business can afford.When we decided to terminate our services due to these ongoing issues, we were informed that we were already under an automatic renewal contract. However, we were never notified that the renewal process had started. Under California's Automatic Renewal Law (ARL), if a consumer accepts an automatic renewal offer or continuous service offer with an initial term of one year or longer, the company is required to provide notice at least 15 daysbut no more than 45 daysbefore the renewal occurs. BirdEye failed to meet this requirement, leaving us blindsided by the renewal. Not only did offer nothing to help with this situation after 2 years of partnership, we were met with unfriendliness and slow response times from their team.This experience has been incredibly frustrating, and we strongly caution others to think twice before using BirdEye. If you're considering their services, make sure to review every detail of their contract and renewal policy to avoid unpleasant surprises.

  

  Business Response

  Date: 01/09/2025

  Hi *******, 

   

  I apologize for your experience. We are working with our support and legal team to get this actioned and resolved. 

  Customer Answer

  Date: 01/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********