ComplaintsforBirdeye, Inc.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I responded to a survey that I thought was an internal email for a company and I placed a lot of personal information.. to my horror the review was actually a public review. I have called and emailed bird eye numerous times (and spent hours looking on their website for help) to delete this public review. I want my review deleted immediately as I unknowingly placed personal information about my life on this public review! There should be a way to edit a review or something for people like me who unknowingly didn't see this was a public review! Please help me get a response from this bird eye company and solve my violation of personal info!

  

  Business response

  03/11/2022

  Business Response /* (1000, 8, 2022/02/24) */ Can you please send us where the review is showing to ********************. We are unable to delete any reviews from third party sites, so if you can send us the Birdeye profile link, we can assist you in removing the review.

• Initial Complaint

  12/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made multiple requests to this company via phone, website (opened a case # XXXXXX) and also email to communication with atleast 2 members of your team, stating clearly that I wished to cancel my account. See snapshots of some of the correspondence attached. They have continued to charge my credit card. I do not have any open contract on this service. I have had this service for a few years and do not wish to continue with it at this time. I need the billing harrassments to stop and also refund me 2 payments fraudulently charged to my card

  

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/10) */ I'm sorry about the confusion, we have canceled your account.

• Initial Complaint

  11/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Bird Eye took a review I wrote from Facebook over three years ago and put it on their website, along with my profile picture at the time. The review has since been deleted from Facebook, and no longer reflects my views about the company. I have emailed Bird Eye a couple of times to ask them to remove my review from their website, but it has not been removed. I would simply like BBB to assist in getting them to remove the review from their website on the page linked below. I am the 8th review down (******** *********). ***************************************************************************

  

  Business response

  12/22/2021

  Business Response /* (1000, 8, 2021/12/17) */ Hi ********, thanks for letting us know and we have now removed the FB review from our site by refreshing the page. Let us know if we can help further. **************************************************************************** The review will be removed. Consumer Response /* (2000, 10, 2021/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Review was removed and I am satisfied with the business response.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Very difficult to cut ties with this company, i used them for 1.5 year and had switched to a voip phone system with reviews so I contacted them to terminate my contract , I didn't think much about it saving my email exchange with them so didn't keep the email exchange about my cancellation so when my cancellation time come I contacted them and since I had no proof the first time and they tricked me into another 6 months contract. At that time on May 2021 I asked them to cancel my subscription immediately and to charge my account for the whole 6 months in the amount of $300 to end my contract immediately, they told me rest assure The contract will be terminated on agreed date in September 2021. So this time, I saved the email exchange with a weird feeling that they are a sketchy company and won't honor my cancellation. October came and they CHARGED me AGAIN! This time the same rep name of***** tried to bully me into another 6 months of "contract", even though it was written in the email with him that they agreed to end my agreement after the 6 months period via email back in May. I went on their review and it look like a lot of other people have the same issue with their cancellation, please help me investigate this company on their fraudulent as they are unwilling honor their agreement and now trying to charge me although I sent them the proof of my cancellation exchange. They are ruthless and effect small businesses like mine.

  

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/12/01) */ As discussed over email we have canceled your account and provided a refund from the renewal date. Let us know if we can help you in the future! Consumer Response /* (2000, 7, 2021/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your help

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have been trying to cancel our monthly service with Birdeye with no success. Instead of responding to our calls and emails, they ignore us completely. They have no problem charging our credit card though, which results in our having to waste time disputing the charge. Called on numerous occasions and receive promises of return calls which never happen. The utter lack of response is unacceptable and the worst business practice imaginable for a ******** Review Company. Birdeye needs to do the correct thing and respond to our requests for cancellation and stop charging us immediately."

  Customer response

  12/03/2021

  We have not heard from the business or resolved the issue.

  Customer response

  12/03/2021

  Because I posted here on BBB. Birdeye would rather threaten taking this to lawsuit or 3rd party collections. This is a common theme among customers if you notice the multiple reviews across different websites.
  
  quote from Birdeye:
  
  Finally, we are aware of the misrepresentations that the reseller is making on certain sites so a non-legal resolution or significant compromise is becoming more difficult to sell to the executive team as the reseller continues this unfortunate course of action.
  
  As you see, for an early termination, the remaining payments need to be made in full to Birdeye - a party to the binding annual contract - or the parties must agree to a resolution of its debt. Toward this end, I have an approval to offer you a 25% discount on the total amount due, to make it an easier exit.
  

  

  Business response

  10/19/2022

  Consumer Response /* (-5, 8, 2021/12/03) */ We have not heard from the business or resolved the issue.

  

  Business response

  01/20/2023

  Hi, first and foremost, I want to apologize for the experience you have faced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our records indicate that your account has been canceled and is inactive. We appreciate the chance to work with you to resolve the situation, and I will remain available if you have any further questions or concerns; please email me at ***************************************

  Customer response

  01/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was canceled and inactive after the full term ran out. its not like they let us cancel early. They just waited till the term was over to post this bs response.

  Customer response

  01/26/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is no desired solution, I've already been in contact with your outsourced legal team, I've already spoken to customer success team - what bs to call it a success team, I've spoken to your accounting ***** Again unless you're paying me from the date issues started this account was paid up. And your coming back after what 441 days to post your reply. This company is a joke you don't care about customer service if you did you would have posted immediately once you were contacted by the BBB.

  

  Business response

  01/26/2023

  Hi, please email me at ************************************** so I can help with your desired solution. We want to ensure we make this right.

  

  Business response

  02/27/2023

  Hi Vyacheslor,

  Your account has been cancelled since July 2022. We apologize that we were not able to meet your expectations. We strive to provide the best quality service and we would like to make it right for you. Please reach out to us **************************************** so we can discuss how we can improve your experience.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Birdeye collected reviews from our BBB page and social media channels to paint our company in a negative light with no ability to publicly respond. They wanted us to pay an astrological amount to gain access to their site. We would like our company's fake page to be removed and to NEVER be contacted by Birdeye again.

  

  Business response

  11/24/2021

  Business Response /* (1000, 5, 2021/11/16) */ Hi ****, The reviews on your free business profile are an aggregate of reviews from third party sites. I have deleted the business profile. Consumer Response /* (2000, 7, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Fake reviews are collected on Birdeye without option for removal. When looking at the specific latest review on their website, interestingly it is not found on any of the other platforms. This was added soley by Birdeye in order to get us to engage with them for an overpriced service that is not of use. We take our reputation management seriously and like most companies do have some reviews that while aren't stellar are earned on google and yelp. Birdeye adds negative fake reviews to its own platform and then refuses to remove them unless you engage in their subscription service. I believe this is called extortionand yet their sales rep Parks Settle continues to harass us. We want to be removed from their platform immediately and to have all contact ceased moving forward. Also, look at the other reviews for this company on BBB as well as Glassdoor and you'll find your confirmation about the kind of organization this is and the reviews they write themselves.

  

  Business response

  08/02/2021

  Business Response /* (1000, 5, 2021/07/28) */ We have removed your free profile on Birdeye. https://reviews.birdeye.com/lisa-management-inc-*************** A business can always email [email protected] with the URL and we can remove the free profile. Thank you. Consumer Response /* (2000, 7, 2021/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Birdeye will go and find all your complaints online and place all your negative reviews first with the intention of putting your business in a bad light. They will do this when you have absolutely no business relationship with them whatsoever. It looks as if they are doing this so you will utilize their services to fix the very problem they created. I have no association with Birdeye, Inc. and want my so-called "free profile" removed from any and all google searches. Im the owner of Court Source, Inc. and this random company is completely disparaging myself and my business with their manipulative use of customer reviews to extort the purchase of their service. Remove me from your system. Get rid of the "free profile". Remove me from any and all google searches immediately.

  

  Business response

  08/11/2021

  Business Response /* (1000, 7, 2021/07/30) */ We have deleted your free profile for your business. Consumer Response /* (2000, 9, 2021/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I partially accept the response because my business is removed from the listing. However, this business is systematically doing this to other business on a routine basis. This has been going on for sometime and they very well know this behavior is wrong and completely unacceptable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩