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          Point Digital Finance, Inc. has 1 locations, listed below.

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            Business ProfilePoint Digital Finance, Inc.

            Real Estate Investing
            BBB accredited business

            Contact Information

            444 High St

            Palo Alto, CA 94301-1670

            Get Directions
            Visit Website
            (888) 764-6823

            Business hours

            6:00 AM - 8:00 PM
            Business Hours
            6:00 AM - 8:00 PM
            6:00 AM - 8:00 PM
            6:00 AM - 8:00 PM
            6:00 AM - 8:00 PM
            6:00 AM - 4:00 PM
            6:00 AM - 1:00 PM

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            Customer Reviews

            4.3/5

            Average of 171 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/13/2015

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Point is a pioneering financial , technology (fintech) firm that provides a platform for home equity release.

            Products & Services

            Point offers home equity finance solutions across the United States, including Home Equity Investments (HEIs) and HELOCs. With quick and seamless online applications, Point prides itself on supporting homeowners regardless of their income.

            Business Details

            Location of This Business
            444 High St, Palo Alto, CA 94301-1670
            Years in Business:
            9
            Business Started:
            8/11/2014
            Business Incorporated:
            11/12/2014
            Accredited Since:
            10/13/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            6:00 AM - 8:00 PM
            T:
            6:00 AM - 8:00 PM
            W:
            6:00 AM - 8:00 PM
            Th:
            6:00 AM - 8:00 PM
            F:
            6:00 AM - 4:00 PM
            Sa:
            6:00 AM - 1:00 PM
            Business Management
            • Mr. Edward Lim, CEO
            Contact Information

            Principal

            • Mr. Edward Lim, CEO

            Customer Contact

            • Mr. Edward Lim, CEO
            Additional Contact Information

            Fax Numbers

            • (650) 434-3778
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Upon working with pointe, everything was great as far as customer service and responses from my agent. After signing clothing documents, I noticed I was short $5000. I had to jump through hoops to find out where this money was sent. Due to me getting a new homeowners insurance policy pointe sent $5000 to the homeowners insurance even though it is paid through escrow. Nor did I agree to this in the contract so the amount they say I received is not what I was given. It has been and I have yet to receive my missing $5000. To top everything off point to issue a check to my mortgage company to bring my mortgage to an updated balance. The check was over $6000 and pointe rejected the check from my mortgage company which has sent me and my cosigner into aTo top everything off point to issue a check to my mortgage company to bring my mortgage to a updated balance. The check was over $6000 and pointe rejected the check from my mortgage company which has sent me and my cosigner into a crisis as this is affecting our credit history. I have contacted my agent the girl that works for her along with pointe customer service and I have yet to receive a call back. This is beyond unacceptable from this company.
            Read More
            Read 17 More Complaints

            Customer Reviews

            171 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vee K

            07/26/2024

            Points HEI was a good fit for our needs. Pricing is comparable to other equity products but we liked the no monthly payments. Simple transaction, streamlined, and supportive team.
            Read 170 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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