Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Invoice2go may be involved in fraudulent billing procedures associated with a property management firm, ********************* who billed my AMEC card, last 5 # ***** on 1/15/24 for a reservation made st *********** @ The Roysl Kuhio property for $1967.25 Paid in Full.Subsequently, the Property cancelled my reservation on 12/23/24 whenI arrived in ******. Both of these two companies were unable to be reached by contact websites and listed phone numbers. Both *********** representatives and myself have been unsuccessful in obtaining my full refund from either company after *********************************************************** a money laundering event. Thank uou for any assistance in obtaining my Full refund of $1967.25 .I have attached sll relevant billing documents and PAID invoices from both companies. Best regards, Dr. ***** *****

  Business Response

  Date: 02/12/2025

  Hi *********** we have received your review and apologize for the experience you described. We have created support case #******** to investigate this matter, including the billing concerns you raised. A member of our team will be reaching out via email to gather more information and assist you. Thank you.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22829829
  
  I am rejecting this response because:this company listed phone number was never answered after 4 different attempts and they failed to respond to *********** attempting to reach them on my cancelled booking by their client, V.I.P  Rentals , who initially was paid using their company. V.I .P. Rentals.

  This cancelled booking cost me an additional $3150 to rebook at the last minute in ****** and both of these companies are responsible for this incident and are responsible for the additional charges.
  Sincerely,
  Dr. ***** *****

  Business Response

  Date: 02/14/2025

  Hi *********** thank you for your follow-up. We understand your continued frustration. We are actively working on your case (********) and have sent you an email yesterday regarding this matter. Please reply to that email so we can discuss the specifics of your refund request and work towards a resolution. Thanks!

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** would suggest that they provide a reliable customer service number to directly contact them in the near ********* would help to resolve issues like this.
  
  Sincerely,
  
  Dr. ***** *****

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulent and criminal. We had a customer over a month ago dispute a credit card charge. They disputed the charge because this company listed us as a landscaping company but were an electronics company and always always have been. After getting an email from the company we contacted the customer. They immediately called their card issuing bank and reversed the dispute. For weeks this company said they never saw the dispute reversed and they required a letter from the customers card issuing bank. We provided the letter they asked for then they started saying that even though the customer and the bank reverse the dispute, it could take 30 days before they might rule in our favor and if they did, then they would credit our money back to us. we continue to complain and threaten legal action. Then we started getting generic emails that said the dispute, even though reversed by the card holder, and the card issuing bank dispute had not been resolved and that when it was resolved, they would let us know. They previously told us there was a 30 day rule by **** and the card issuing bank that they could not give our funds back unless it was at least 30 days from the date of dispute, even though it was reversed. we have contacted multiple Credit Card processors and the customer and us have the same bank. Everyone says that is not true that our processor is withholding money from us. Their customer service is ignorant and arrogant and when you send a list of questions in an email they dont bother to answer any of them and give us a standard form answer which seems to change every time they send an email. They decided to use an in-house credit card processor. They do not give you anyway to contact them and this company uses the third-party credit card processor as it excuse why things are not settled.

  Business Response

  Date: 12/30/2024

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice2go is our invoicing company & collects our credit card payments through their portal. A customer of ours saw a charge from ******** and contacted his credit card he was told it was from a landscaping company, which we are not. We are an *********** So he disputed the charge $1,959.25. We immediately received an email from invoices to go about the dispute and we reached out to our customer who immediately reversed it. This was on November 18, 2024. We immediately provided proof to invoice2go from the customer. Which they said they were waiting from the customers processor. In the meantime they are withholding our other credit card payments. We have to contact them for any updates. Since it has been weeks, our customer asked his credit card company to provide a written letter. Which they did on Nov 21 and we gave to Invoice2go. They still are withholding our payment. They will not talk to me. Only via email. They have all of the documentation. I have talked to our customers bank who tells me they have reversed the dispute back on 11/18/2024 & that our processor has the funds and it is out of their hands. Invoice2go is illegally holding our money and will not release it and will not talk to me. Now they are saying that our agreement allows them to keep the dispute open as long as they decide. This is the second time they have incorrectly handled a dispute with us. Our customer and ourselves are very upset & want resolution now.

  Business Response

  Date: 12/19/2024

  Hi *****, 

  Hi
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  ****** M

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up with Invoice2GO on 8/22/24 and had my account linked to their website to allow for payments made online by clients. On 8/23/24 I billed my client for $5004. On 8/30/24 I received notification that the client had paid the invoice. Within an hour of the client paying, I received notification from Invoice2go that they needed more verification information of my account before they would release the funds. I complied with all their requests, but they refuse to release my monies owed to me. On their website, I lists a legal@invoice2go email address to send complaints to, and work to resolve before an arbitration hearing in ****************** court. I had my attorney draft an email to them demanding release of my funds within 10 days or we will take them to court. There was zero response from invoice2go. I have also opened a case with the *** for wire fraud across state lines.

  Business Response

  Date: 09/29/2024

  Hi *****, 

  We extend our gratitude for affording us the opportunity to assist in addressing your concerns. Should you require further assistance or have additional inquiries, please do not hesitate to respond to this communication.
  Subsequently, you will be receiving a survey designed to gather your insights on your experience with our Executive Escalations Team. Your candid feedback is highly valued, as it plays a pivotal role in our ongoing efforts to enhance our services and ensure the provision of the highest quality support.
  Thank you once more for entrusting us with your matter. We appreciate your cooperation and look forward to receiving your valuable feedback.
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of JJM Wholesale, a business specializing in premium disposable restaurant supplies. Our account with ********************** was unexpectedly suspended due to alleged "suspicious activity." This action was taken without prior notice or explanation, which has severely disrupted our business operations.Upon receiving the suspension notice, we promptly provided all the requested documents to verify our account and resolve the issue. Despite our full cooperation, Invoice2go has neither reinstated our account nor released the funds the they held for over a week until I continued mentioning it. These funds are critical to the ongoing operations of our business, and their continued withholding is caused significant financial strain.We have attempted to communicate with Invoice2go multiple times to resolve this matter, but our inquiries have either gone unanswered or have not resulted in any meaningful action. We believe that this situation is unjust and that Invoice2go's lack of responsiveness is unacceptable.We request the immediate reinstatement of our account, the release of the withheld funds, and a clear explanation for the suspension. If this issue is not resolved promptly, we will be forced to consider further action to protect our business interests.We hope to resolve this issue amicably and promptly through the assistance of the Better Business Bureau.Desired Resolution:Immediate reinstatement of our Invoice2go account.Release of all withheld funds.A clear and detailed explanation for the suspension and how to prevent such issues in the future.Thank you for your attention to this matter.

  Business Response

  Date: 08/19/2024

  Hi ******
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  
  BILL Office of Executive Escalations
  

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of **********************'m a class c contractor. I use invoice to go as a source to keep organization between myself and my customers with scheduling.Job detail and payments.Hear recently I have ran into the second Issue concerning money With this company. I recently received a payment of $2,500 dollars, through invoice app.Add the words. I receive the confirmation email from the company with the total of two thousand two hundred twenty dollars to be transferred into my account on august the second. I have yet to receive the money. The money was taken from my customers. Bank account the money that is owed to invoice to go for handling the transfer has been taken and Deposited into the account of ********************.

  Business Response

  Date: 08/06/2024

  Hi *******,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  **************** 

  
  

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice2go closed my account without any reasoning. I had pending invoices in my account that I have no access to. I provided all the necessary documents to appeal their decision and they denied it with no explanation. This is huge liability to my company.

  Business Response

  Date: 07/10/2024

  Hi *****
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  **************** 

  
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A client paid with credit card through invoice to go they then contact me saying the need documents within 7 days I submit them the same day next day they close my account without telling me why

  Business Response

  Date: 06/19/2024

  Hi ***
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  ******

  
  

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contractor had an Invoice2Go account for invoicing purposes. We paid an invoice through this service. Prior to the funds being delivered to our contractor, his account was shut down due to "suspicious activity". The funds were cleared from our bank and are being held by Invoice2Go. They claim the amount will be fully refunded but cannot confirm when that will be completed. They are holding our funds indefinitely. This seems to be a common complaint with Invoice2Go when searching online.

  Business Response

  Date: 04/19/2024

  Hi *****, 
  
  
  Thank you for reaching out to us with your concerns. We acknowledge receipt of your complaint submitted to the Better Business Bureau, and we take your feedback seriously.
  
  Please be assured that we are actively investigating the matter to address your concerns appropriately. Our team is committed to resolving this issue in a timely and satisfactory manner.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you throughout this process.
  
  Thank you for your patience and understanding.
  
  
  ******

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a deposit in the amount of $13,200 from a client in which was held by Invoice2go without release stating I needed to provide more documentation within a 7day period. I submitted all requested documentation within 24hrs and as soon as the documents were submitted Invoice2go deactivated my account without releasing the funds or refunding the amount to the customer. I am now liable for the funds that were sent in which Invoice2go is holding without explanation of the hold or explanation of the deactivation on my account

  Business Response

  Date: 04/19/2024

  Hi *****************, 
  
  Thank you for reaching out to us with your concerns. We acknowledge receipt of your complaint submitted to the Better Business Bureau, and we take your feedback seriously.
  
  Please be assured that we are actively investigating the matter to address your concerns appropriately. Our team is committed to resolving this issue in a timely and satisfactory manner.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you throughout this process.
  
  Thank you for your patience and understanding.
  
  
  ******