Business ProfileforVoro Motors

On July 2nd I ordered an Inmotion RS scooter from Voro Motors, received it on July 9th. Everything was fine until I took it for a spin for the first time one July 11th and soon realized that there was excessive play/wobble on the steering. I spoke to the cust service team and they advised that I tighten a few screws and that should solve the issue. We agreed that I would take it for a spin on July 14th and re-visit this on July 15th to see if that worked to take right measures because I did not feel safe, but I gave it the benefit of the doubt. On July 13th I decided to prepare for the next day as I was riding early in the morning, but another issue came up. An error code 209 which I did not know what it was which prevented the scooter from functioning. The rear brakes, lights and rear motor was not responsive. At this point I believe this is a defective item and per their return policies it would qualify for a full refund. After many emails and back and fourth they told me that I was responsible because I put 33 miles on the scooter, but how would I know I have an issue if I did not test ride?. On their website it says that if there was an issue that I would qualify for a full refund which is what I was requesting, but they do not care about my safety rather keeping the sale. I filed a dispute with Affirm which was my form of payment. I asked to speak to management and I was never allowed to present a case with management. They then told me in order for them to give me an answer to my complain that I would have to drop the dispute and they would help me, but they did not. They are holding me to a 20% re-stocking fee for a unit that is not functioning. They acknowledge this and insisted in replacing the unit. I had no choice for a full refund now since I can no longer start another dispute. I do not think this is fair practice considering I have a defective unit and I no longer have confidence in the product. I would at this point would request a full refund.