Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 95 cents for what I thought was a one time use of Spokeo. I then received notice today (8/30) from PayPal that I'd just been charged a $24.95 fee for a month. I called customer service at Spokeo and was told that the $.95 gave me entrée into a seven day free trial and since I didn't cancel at the end of the free trial I was then charged the $24.95. I told customer representative that Spokeo's ad is misleading and I wanted to cancel and receive a refund. I was told that I could be issued a partial refund of $9.98. I would like a refund of $24.95.

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dear ****************: I received your customer review to the Better Business Bureau page for Spokeo, on September 13, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I can confirm that this subscription has already been disabled back on August 30, 2022. This discontinues all future charges for Spokeo. Upon review, I can confirm that an electronic refund of $9.98 was refunded and processed back on August 30, 2022. As a courtesy, I have gone ahead and approved an electronic refund of $14.97 today, September 19, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. This electronic refund of $14.97 processed today, alongside the previous refund of $9.98 processed on August 30, 2022, represent the full refund of the $24.95 charge made to your account after the initial purchase of $0.95. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (2000, 7, 2022/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as a full refund was given to me. Thank you for that. I do believe however that Spokeo's ad for a one time use of the service for 98 cents is misleading in that it's not immediately clear on the first page of the ad that the one time use automatically leads to a free trial that must be cancelled.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posted private information offering for a fee to provide even more private information without my knowledge. I have never granted this company permission to do so. I want to be removed immediately.

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dear *******, We received your customer review to the Better Business Bureau page for Spokeo, on September 13, 2022 regarding our service, and we are happy to assist in resolving this matter. Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. Spokeo regards your inquiry as a request to have your Public Information removed from public listings available on Spokeo.com. As such, Spokeo has suppressed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry). Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at [email protected] so that we can ensure the new Public Information is suppressed from public display. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - Spokeo Customer Care

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an issue with this company before, and it really has to do with privacy. The company sells people's personal information and does not seem to honor their promise to remove said information if a person requests it. I did this in the past (many years ago), and my request was ignored. I contacted the ********************** about it, and suddenly my information was taken down. Well, on a whim, I recently decided to check and see if my information was once again on the site. And not surprisingly, it was available to whomever was willing to purchase it. I made my request last night, and so far, nothing has been done to remove my information. ********* information is also on the site, and I requested her information be removed, as well. This company obviously doesn't feel compelled to honor the terms of their policies, so I do feel compelled to reach out to a company that does follow through. As such, I was hoping you guys would contact this company and let them know that you have been alerted to their dirty business practices.

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dear********************, We received your complaint to the ********************** page for Spokeo, on September 13, 2022 regarding our service, and we are happy to assist in resolving this matter. Spokeo takes your privacy concerns seriously, and we would be happy to assist you in removing the listing(s) concerned. To ensure that we do so correctly, please provide the URL(s) of the listing(s) you wish to have removed. How to Obtain the URL: The URL can be found in the address bar of your browser. Please be sure to locate the profile by narrowing down the city and state, right-clicking on the exact profile, and selecting "Copy link address" from the menu. The URL should look like one of the following examples: Name listing: ***************************************************** Phone listing: ********************************** Email listing: ***************************************************************** Username listing: ******************************************************* You also have the option of removing Spokeo listings on your own: 1. Locate the listing you want removed, and right-click on the exact profile 2. Copy the URL by selecting "Copy link address" from the menu 3. Click on the Privacy link located at the bottom of our page, and click on the Opt-Out or navigate to **************************** 4. Paste the URL 5. Provide your email address (this acts as verification for the confirmation of the removal to be sent to your inbox) 6. Type in the Captcha Code (type the code exactly as you see it) 7. Check your inbox for the confirmation email, and click on the link at the bottom to complete the removal process If you cannot provide me with the specific Spokeo directory listing URL, we can still assist you with your removal request. Please provide us with the full name, city, and address of the individuals you would like removed. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - Spokeo Customer Care Consumer Response /* (2000, 7, 2022/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reverse phone look up for **** or *** cents whichever it advertised and used the service and can't say I didn't get any more information that I would of off of a free site anyway. About a week later I get a bill through PayPal for ***** saying I set up autopay for a monthly charge which I don't ever remember doing I was charged for 1 time use. If I wanted to sign up I woulda signed up...there's not even an option to unsubscribe and I consider it a scam. I had a similar issue with ******** and they issued me a full refund. Spokeo however said out of the ***** charge I'd only be authorized for **** refund and I don't find that acceptable. Thank you...purchase date for 1 time use was on 8/16/22 and I never used it again and was billed 8/24/22 for the *****

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 5, 2022/09/13) */ Dear ****************: I received your complaint to the ********************** page for Spokeo, dated September 9, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on August 24, 2022. This discontinues all future charges for Spokeo. Upon reviewing your account, I see that this matter has already been previously handled with Spokeo Customer Care and your refund request was fully addressed also on August 24, 2022. An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (2000, 7, 2022/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company once to search something and they kept charging me ***** every month . I didn't make any subscription, it's been 12 charges of ***** , I've already tried to reach out more than once and I've gotten no response . I just want my money back , what they're doing is not fair

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/13) */ Dear **************: I received your complaint to the Better Business Bureau page for Spokeo, on September 12, 2022 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further, please provide the following information: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (3000, 7, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************** **** Mastercard I was billed 11 times for 24.90 , ever since last October Business Response /* (4000, 9, 2022/09/26) */ Dear **************: I received your customer review to the Better Business Bureau page for Spokeo, on September 1, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges. Upon review, it appears that Account #********* was created with the email address of "**************************". Concerning this account, I can confirm that our NEPA 100 - 1 Month with 7 Day Free Trial plan was selected on October 13, 2021 for $0.95, and since this was not cancelled, it renewed on October 21, 2021 for $24.95 and renewed at this monthly price. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. As requested, I can confirm that this subscription has been disabled today, September 26, 2022. This discontinues all future charges for Spokeo. As a courtesy, I have gone ahead and approved an electronic refund of $299.40 today, September 23, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. This refund of $299.40, represents the full refund of all the charges of $24.95 made to your account after the initial purchase of $0.95. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (2000, 11, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spokeo.com has 2 public profiles for me (***********), they are public and misrepresenting information about me. I am requesting BBB to resolve my request to have Spokeo remove these public profiles listed down below. I have asked them multiple times to remove the profiles and they will not respond to me. I have gone through the "Opt-Out Form", the error response I receive is the links do not exist. However, there are 3 links provided here: ****************************************************************************************************************************************************************************************** Please have Spokeo remove all public profiles for ***********. Thank you

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */ Dear **** ******: I received your complaint to the Better Business Bureau page for Spokeo on August 31, 2022 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. Spokeo regards your inquiry as a request to have your Public Information removed from public listings available on Spokeo.com. As such, Spokeo has suppressed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry). Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at [email protected] so that we can ensure the new Public Information is suppressed from public display. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - Spokeo Customer Care

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is accurate to the best of my knowledge. I have been charged by Spokeo ****** for the past eight months (since Jan 17), which has just come to my attention. Past the expected charge of ***** on Jan 9, 2022, I received the following charges: ****** on Jan 17, 2022. ****** on Feb 17, 2022. ****** on Mar 17, 2022. ****** on Apr 17, 2022. ****** on Jun 17, 2022. ****** on Jul 17, 2022. ****** on Aug 17, 2022. I show no email records of receipts (including the Spam folder) for these recurring charges of ******* To my knowledge, I have not used their service (naturally, since I wasn't aware that I was being charged) since the trial expiry. I contacted the company at XXX-XXX-XXXX, and ******* (employee ID ****** told me the maximum refund they would offer me is ****** My credit card shows a pending refund today (Aug 22, 2022) for ****** I have not been refunded the remaining ******* of unexpected charges. I would like to be refunded the remaining ******** The email I used to sign up for the ***** trial is *******************************

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/13) */ Dear**************** I received your complaint to the Better Business Bureau page for Spokeo, on September 12, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on August 22, 2022. This discontinues all future charges for Spokeo. Upon reviewing your account, I can confirm that a refund in the amount of $9.98 was processed back also on August 22, 2022. As a courtesy, I have gone ahead and approved an electronic refund of $189.62 today, September 13, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. The previous amount of $9.98 that was refunded and processed back on August 22, 2022, and this refund of $189.62 processed today, September 13, 2022, represent the full refund of all the charges of $24.95 made to your account after the initial charge of $0.95. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (2000, 7, 2022/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund came through.

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've come to notice that my old ******** profile picture photo is being used without my consent when the search results came up for my email address.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/12) */ Dear ************: I received your complaint to the ********************** page for Spokeo on September 9, 2022 regarding the removal of your information from appearing on our site, Spokeo****, and I am happy to assist in resolving this matter. Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. Spokeo regards your inquiry as a request to have your Public Information removed from public listings available o************* As such, Spokeo has suppressed from public display ************* the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry). Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you *************, please contact our privacy team directly at******************* so that we can ensure the new Public Information is suppressed from public display. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - Spokeo Customer Care Consumer Response /* (3000, 7, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) After performing a self-search using my name, my name, city of residence and next of kin information is online. I did not give consent to have my information published online; and I do not give consent to have it up on your website. Remove my information from public display as I have never provided consent to have it collected or displayed. *************************************************** Business Response /* (4000, 9, 2022/09/26) */ Dear ************: Thank you for your reply. Please note that only directory listings were removed from Spokeo that match the information provided in your complaint to the ***, chiefly that related to your email address, phone, and address. Regarding the Spokeo URL of ******************************************** please note that this page displays all the individuals that share the name of "************" in the United States. At this time there are no listings in the state ***************. If there are any other listings you would like removed, please provide me with either specific Spokeo URL and/or the full name and address and I would be more than happy to assist you with their removal from the ********** web site. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care Consumer Response /* (4200, 11, 2022/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My information is still on Spokeo; I have two additional email addresses under my name that I request to be removed: ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** I find it highly unethical that you are collecting, posting and selling my information without my consent. Consumer Response /* (-5, 12, 2022/10/05) */ ***Document Attached*** I did not upload both screen shots in my last response, both are uploaded here. Business Response /* (4000, 14, 2022/10/12) */ Dear Requester, Thank you for your reply. I was able to successfully remove the information provided: ************************************************ Please allow 24-72 hours from October 12, 2022 to see this reflected on the ********** web site. Thank you for your patience. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks! - Spokeo Customer Care

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Spokeo to do a reverse phone lookup. The initial charge for the report was only $.95 cents!! I haven't used the service since then in over a year and I got an app that shows me recurring charges and this came up showing I have been billed $24.95 since July 2021. This totals $324.35 that I have paid over the year for a service I do not use and haven't used.

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */ Dear ***************: I received your complaint to the Better Business Bureau page for Spokeo, on August 31, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on July 7, 2022. This discontinues all future charges for Spokeo. Upon reviewing your account, I can confirm that a refund in the amount of $274.45 was processed back on August 17, 2022. As a courtesy, I have gone ahead and approved an additional refund of $49.90 to your account. Regarding the amount of $49.90, it appears that issuing a refund through our system was not successful, as the transaction has either passed its time frame to be refunded, or the card on file has expired. Nevertheless, we would be happy to arrange for a check to be sent to you. The information for your check refund has been submitted to the appropriate personnel. We ask that you allow up to four weeks for the check to be processed and delivered via standard mail. Check Information: Amount: $49.90 User ID #: ********* Name: *************** Address:*********************************************** Please review the above information to ensure that it is correct. If there are any discrepancies, please respond to this message immediately with the correct information. The previous amount of $274.45 that was refunded and processed back on August 17, 2022, and this amount of $49.90 issued as a mailed check processed today, September 1, 2022, represent the full refund of $324.35 made to your account. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records. age for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Spokeo unauthorizely charge my debit card ending in 0510 for the amount of 99.80 dollars. When I did a 1 time purchase with their company for 0.95 dollars, it didn't mention any subscription that I was unauthorizely signed up for. It had no mention of this on their order page. I also didn't get any email confirmation of the charges. For May, June, July, and August, I have been charged 24.95 dollars per month which add up to 99.80 dollars. They are refusing to provide a refund for this amount. Spokeo did not have my authorization to charge put me into the monthly subscription and charge me for it.

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */ Dear ********: I received your complaint to the Better Business Bureau page for Spokeo, on August 31, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on August 14, 2022. This discontinues all future charges for Spokeo. Upon reviewing your account, I can confirm that a refund in the amount of $74.85 (comprising of the two amounts of $44.91 and $29.94) was processed back also on August 14, 2022. As a courtesy, I have gone ahead and approved an electronic refund of $24.95 today, September 1, 2022. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. The previous amount of $74.85 that was refunded and processed back on August 14, 2022, and this refund of $24.95 processed today, September 1, 2022, represent the combined refund of $99.80 as requested to your account. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, ***************************** where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care