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Complaint Details
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Initial Complaint
06/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Where I reside I been here 20 yrs & 4 months and am in the process of purchasing a home. I enrolled in rent reporters in 2017, pay annually on auto draft and was told in 2019 that they will be reporting to EQUIFAX , as they only been reporting to TransUnion. Till this day it shows 20 yrs 4 months in TransUnion and never been reported to EQUIFAX ever, which is missing 40 points. So I contact them and the girl says oh we only able to back it 2 yrs from today as we would be enrolling you in since it wasn't included. I said Nah I'm gonna need it to reflect 20 yrs 4 months like it reflects on TransUnion, she said No. I asked to have a call back from on of the Executives who which pictures is on the site or the Director of Operations. ****** had her colleague call me back and I said no sir please send my request up as I felt like it was a cover up going on. ****** then calls me back I asserted I wanted to reflect my complaint with an executive she stated she was the highest in leadership and said No. I stated it again and she did a flip it and reverse it to do a defamation on my character as if I called her to be rude when I simply declined to complain to her or be redundant. So I released the call. I then sent her an email to let her know I was driving when she called and my family observed her rudeness and to not forget to have an Executive of the Company to call me. The next day I received an email stating I was canceled and ****** also blocked my number to the business. I will also be reporting this to the Attorney General Commissioners Office & FCRA & whomever else. So ****** got the Power to Destroy my Credit because I didn't want to complain to her. Somebody dropped the ball so it's my fault I want accountability. Ok ..... not to mention I didn't get the interest rate on my vehicle and other opportunities for my Character & Reputation to be portrayed in its TRUTHBusiness response
07/12/2022
Business Response /* (1000, 5, 2022/06/29) */ **********, Thank you so much for your valuable feedback. It was my absolute pleasure to speak with you regarding your account and to ensure that your concerns were addressed. I am also happy to report that your account has been reinstated and there has been no interruption in your reporting. We look forward to even more growth to your credit as you continue to report your rent payments! The RentReporters TeamInitial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/22/2022 I purchased a service from the provider. it was unfulfilled i asked provider for a refund and they denied me and said i would've had to call earlier.Business response
07/05/2022
Business Response /* (1000, 5, 2022/06/15) */ Hi *****, Thank you for contacting us. Our records show that we had requested additional information from you and your landlord to complete rental verification but were unable to acquire the necessary information. Per our terms of use, a refund would only be granted after your rental history has been reported to the credit bureaus. We are happy to issue you a refund, however, it looks like you may have taken steps on your end to recover the fees paid. Per our conversation if anything changes on your end. We will refund you in full. Should you have any additional questions or concerns regarding your refund. Please reach out to us at ************ Thank you, *************** Cs/Ops ManagerInitial Complaint
06/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for Rent Reporters membership and they have not updated to my credit report as advertised.Business response
06/28/2022
Business Response /* (1000, 5, 2022/06/14) */ *******, As communicated by phone today, we are unable to verify the information you provided and unfortunately are not able to proceed with your rent verification. As a courtesy, we have issued a full refund and you should receive the funds within 3-5 business days. Thank you, The RentReporters TeamInitial Complaint
05/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed up for rent reporters, the customer service has been horrible. I paid for their service and I have received nothing. They asked me to submit personal documents about myself, which I have and still I have not received any customer service support.Business response
06/15/2022
Business Response /* (1000, 5, 2022/05/25) */ *****, Thank you for reaching out. Following the reporting guidelines enforced by the credit bureaus, we have not been able to verify some of the information provided during your enrollment. We emailed you on May 17th requesting additional information and look forward to receiving so that we can complete your verification and report your rent payments. We are happy to discuss in detail by phone and will try you by phone today. You can also give us a call at your convenience at ************* -The RentReporters TeamInitial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Signed up and paid for 1 year. I moved 3 months later. I tried to log in and update my credentials, and they told me that I needed to pay more money. I already paid for a year. I do not recommend RentReporters because although they were paid for a year, they only provided services for 3 months. SCAM.Business response
06/16/2022
Business Response /* (1000, 5, 2022/05/16) */ ******, In taking a look at our prior communication, I see that we waived your fee for the new lease. Once we have the required verification from your current landlord, we will be able to get your second address off to the credit bureaus. We can see that reporting rent has been so impactful for you, Congratulations! We look forward to continuing your financial journey with you! If you have any additional questions or concerns, please reach out to us at ************. -The RentReporters TeamInitial Complaint
04/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The company charges $335.75 between my wife's account and my own account for a year of service. This company decided we did not qualify for their service but refused to refund the money. They have illegally taken money for a service that they are not providing a service for. They need to refund the money.Business response
04/27/2022
Business Response /* (1000, 6, 2022/04/26) */ *********, Following the reporting guidelines enforced by the credit bureaus, we are unable to verify rent at the property you listed. This was communicated when we spoke by phone weeks ago. I also want to confirm that we provided a full refund for your annual fees for you and your spouse on April 12,2022. If you have any additional concerns please call us at ************ and we will address immediately. Thank you. -The RentReporters Team Consumer Response /* (2000, 7, 2022/04/25) */ Company has resolved this issue.Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 6th I was auto *************** for a year ahead. While in the midst of a dispute with them. They suppose to add a report of rent on my credit report. Do not see them. Consistent service interruptions. In my current dissatisfaction with them, the autopay was not disclosed. Even though I was in high touch with their support. I am beyond dissatisfied with the service before this charge but this takes to a new and disappointing low. Once charged I asked for a refund and cancel my subscription. The representative was beyond inconsiderate given the circumstances. I don't want them on my credit report and I don't want that charge on my credit. Please help. Thank you. Kindly, ***Business response
04/22/2022
Business Response /* (1000, 5, 2022/04/22) */ **. *****, Thank you for taking the time to speak with me. Your refund has been processed. I appreciate you giving us the opportunity to service you. Looking forward to a long lasting relationship. - *************** CS/Ops ManagerInitial Complaint
03/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted ***************** three days after I purchased the service to cancel my account. When I first called them to cancel I told them I did not need their service anymore and my refund was denied. So the next time I called them I told them what I am going through, which I feel is none of their business. I do not need the service because the house I was renting was foreclosed on due to back taxes and I was forced to move. I also paid an additional 95.00 for a year of rent reporting. Obviously, I don't need that now because I am homeless. I have also contacted the landlord that owned the house and she stated she has not received a call from this company. After doing some more research on this company they do not report to all three credit bureaus so there is no way for them to help me with my fico score anyway. I want my money refundedBusiness response
07/06/2022
Business Response /* (1000, 5, 2022/04/14) */ ********, Thank you for reaching out to us. We are so sorry to hear about your current situation and want to help. Our mission is all about facilitating financial equality for all. As part of that, there are a strict set of rules imposed by the credit bureaus we must adhere to. We were unable to verify the lease details provided during signup but if you feel that we might have over looked any details, please let us know and we will revisit immediately. While your refund request falls outside of the window outlined in our terms of use, we will refund the fees related to the annual subscription. Please allow 3-5 business days for the refund to process and let us know if the funds are not received within that timeframe. We wish you the very best and if there is any way we can be of assistance in future, please let us know. RentReportersInitial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid rent reporters a monthly fee to verify my rental history to improve my credit. From September 2021 through February 2022 they charged me but never verified my rent. January 2022 I receive an email asking for rent receipts for September- January. I responded to the email with rental receipts attached. They confirmed receiving them. March 2022 I received an email asking for the same months of rental payment verification. When checking my account, it shows no update on the months of receipts that I've sent. They have no record but still taking money out of my account every month. When I asked for a refund, to cancel, or update my account they canceled my account with no warning or update on where the prior months verification is. If I'm paying you my hard earned money, i expect the service I'm paying for to be handled properly. They basically stole money from me. Horrible service, horrible customer service, horrible company.Business response
04/25/2022
Business Response /* (1000, 5, 2022/04/07) */ Dear ******, Thank you for reaching out to us. We have tried reaching you each month to obtain your proof of rent and also followed up with your property manager who communicated they would be providing you with a ledger to forward to us. We have tried to contact you for this as well and if you can provide that ledger for the months in question, we will update immediately. Unfortunately, your refund request falls outside of our terms of use which we strictly adhere to, which can be found here ******************************************** We're committed to resolving this for you. Please call us at ************ and we will make sure your credit report gets updated right away once we have the required information. RentReportersInitial Complaint
02/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled my service over a year ago but was charged a day ago. CM Rent showed up as a pending debit and debited my account. The company confirmed that my account is closed but then told me that my property manager initiated the transaction. I don't have a property manager but when I did they didn't have any of my account information.Business response
04/12/2022
Business Response /* (1000, 5, 2022/03/30) */ ***** Thank you for reaching out and providing a screenshot of the charge in question. We can confirm the business listed on the transaction is not us and would ask that you call the number provided on your statement and they should be able to help you resolve. Please let us know if we can assist in any way and we wish you the best. The RentReporters Team
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Customer Complaints Summary
62 total complaints in the last 3 years.
19 complaints closed in the last 12 months.