Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SENDING UNAUTHORIZED EMAILS TO MY WORK EMAIL ADDRESS WHICH IS A SHARED EMAIL ADDRESS GIVING ALL MY COWORKERS PRIVATE INFORMATION OF THE SALE OF MY HOUSE TO MY DAUGHTER AND SON-IN-LAW, **************** ********************Business response
03/31/2022
Business Response /* (1000, 5, 2022/01/27) */ *********, Thank you for your message. We've reviewed your account in detail and could not find any communication that included the content you describe in your complaint. We show that our last email to you was on January 22, 2020 confirming the cancellation of your account as well as a full refund and this message was sent to the email you entered when you signed up for our services on January 16,2020. We have tried to reach you by phone today to obtain more details as well as the email address you're showing as the sender, but your number seems to be disconnected. Please call us at ************ as soon as you can and we will help you look into this. The RentReporters Team Consumer Response /* (3000, 7, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never had any sort of account with them nor did I request any kind of service from this company. No sort of business transaction took place. I have no idea what they are referring to. Business Response /* (4000, 9, 2022/02/03) */ Hi ********* Thank you for clarifying that you are not a customer. We misunderstood. The email you reference did not come from RentReporters. We report rent payments to help renters build their credit. We don't possess or compile information about home sales. The email must have been sent by another firm. If you would like us to review the email, we are happy to do that. Please forward a copy to *************************** and we would be glad to help. -The RentReporters Team Consumer Response /* (4200, 11, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Stop all contact with my name and any email address you request from me or**********************. I am their mortgage holder.Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was contemplating your service to improve my credit standing but didn't think I completed application because after finding out they don't report to all 3 agencies I knew it wouldn't be beneficial to me and my situation. As soon as I saw this come out my bank I called them to stop that action. I was told they would fill out a ticket and decide in ** ****** I don't understand the need for delay. The application was started on the 19th, it was be deducted from my bank on the 23rd. Why can't they stop the process. I'm hoping to receive a resolution because if they don't report to all agencies it doesn't help your credit and it's very deceiving!!!Business response
11/29/2021
Business Response /* (1000, 5, 2021/11/10) */ ******, Thank you for taking the time to provide your feedback. We processed a refund immediately after you contacted us on 10/26 to request a cancellation/refund request. We have tried to reach you multiple times by phone to confirm receipt of the funds. Generally, it can take anywhere from 5-7 business days for the funds to be deposited to your account, depending on your financial institution. If you still have not received, please let us know right away. We hope to be able to serve you in the future should you decide to report your rent to the credit bureaus. If you are not happy with the results, our satisfaction guarantee allows you a full refund, as long as we are notified within 48 hours after your rent has posted to your credit report. If we can help in any way, please contact us at **************Initial Complaint
10/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On Sep 4,2021 I responded to an ad on Facebook. Rent Reporters offered to report my rental history to the credit bureaus. And offered a money back satisfaction guarantee. They charged my card $94.95 then I didn't hear from them. I went on their web site and tried to log on but it would not allow me to do so. When I went on their live chat the rep said that sometimes happens. A few days later I received an email from them with a consent form attached. They instructed me to fill the form out and take it to my landlord. My landlord refused to participate in this. I then ask for a refund, Rent Reporters sent me two emails instructing me that because my landlord refused to report to them that I was not entitled to a refund. I feel cheated that none of this was stated in my original sign-up agreement. I feel entitled to a full refund.Business response
11/29/2021
Business Response /* (1000, 5, 2021/11/10) */ *************, Thank you so much for your feedback around our services and the ad that led you to us. We apologize your experience with us has been less than stellar and for any inconvenience this has caused. Your property manager requested signed documentation to release information to us, which is very common. We followed up with them multiple times to confirm whether or not this was received and also tried reaching you to remind you that they were waiting for you to pass on the consent form we provided, in order to complete your rent verification. Our refund policy and terms of use can be found here, https://www.rentreporters.com/terms-of-use/. If you would like to reinstate your account, we would be happy to provide 3 months of free service. We would so gladly reconnect with your landlord with your help, to have your rent reported. Please give us a call at ************ and let us know how we can help. -The RentReporters TeamInitial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was told several times BEFORE I even signed up that I could cancel at any time and get a full refund if my score did not increase to MY satisfaction. One of the reason I choose the month to month option. I made several calls to their service center, BEFORE I signed up, as I wanted to be sure my money would be well spent. Seeing as I was told several times that i could cancel at anytime for a full refund, I gave your service a month to see if my score really will increase. It and it DID NOT! They said it was updated 7/27, but i WAS NEVER told so how could I possibly cancel the service if I had NO idea it was ever reported. There's only a 48 hour window to cancel once you receive the email that they have reported the rent information to the credit bureau. How would I even know when that 48 hour window would become effective. Their cancellation is impossible to comply with as your score is NOT updated within 48 hours. I want a full refund of $114.Business response
11/22/2021
Business Response /* (1000, 8, 2021/11/03) */ *****, Thank you so much for your feedback surrounding our refund policy having not met your expectations.. We here at RentReporters have every desire to address your needs and provide the best possible solution available to resolve your issue. We apologize if our terms and conditions were not something reviewed during the sign up process, as this is something you must agree to at sign up. Within them are the policies that outline the window in which a refund request is granted.This can be viewed here: https://www.rentreporters.com/terms-of-use/. If you feel we have overlooked any details or have information that needs to be corrected, please reach out to us at ************** and we would be happy to help. Thank you, RentReportersInitial Complaint
10/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 8th, 2021 I called Rent Reporters to inquire about the service I signed up for them to report my rent to my credit report and I was told they hadn't completed it yet because my landlord hadn't answered the phone. I initially signed up in September 2021, I paid *** to join and paid ***** for September and ***** October 2021, they took my money and didn't report to my credit nor did they call me to inform me of what was needed. I called them on October 8th 2021 to inquire about why nothing was reported to my credit, they gave me a bogus explanation about the landlord not answering the phone, I then proceeded to tell them that if she didn't answer by later that afternoon that I wanted to cancel my membership with them and that I wanted a refund for the lack of service they provided. I called back later that day, October 8, 2021, and requested to cancel my membership and requested a refund. They stated that they would put in a request for a refund but never did.Business response
11/12/2021
Business Response /* (1000, 5, 2021/10/15) */ *****, Thank you for your feedback about your recent experience with RentReporters. Our records indicate you were provided a full refund October 11,2021. We apologize that we were unable to get in contact with your landlord and wish you the best on your journey towards a better financial future. -The RentReporters Team Consumer Response /* (3000, 7, 2021/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although they sent me a refund, they only sent me $94.95. I paid $99 and then they took $9.99 for September and $9.99 for October and they didn't report for either months. Business Response /* (4000, 9, 2021/10/21) */ *****, We have attached screengrabs from our internal billing systems. You were originally charged Sept 11 and refunded October 11th 2021. We made no additional charges on your account and as confirmed above, we have provided you a full refund. Thank you,Initial Complaint
10/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company scammed me out of $94.95. I signed up for services and gave them all the info to the property manager who I pay rent to, they called but said they couldn't use him to verify my rent because he wasn't the owner, so I gave them the info to the owner **********i to verify my rent, they called ***** to verify my rent and told him that he wasn't the owner going by the database they use which is not truth. They cancel my services and told me it's no refund. I will attach proof that he's the owner of ***** fireberr**************************** they lied to scam me out of money and I want my money backBusiness response
02/08/2022
Business Response /* (1000, 5, 2021/10/13) */ *****, I'm very sorry you had this experience with us here at Rent Reporters. It's always important for us to ensure our customers feel valued. Here at Rent Reporters, one of our top priorities is providing accurate information and that we pursue the highest level of integrity. We are honored to work with major credit bureaus and all information must be accurate and verifiable. At sign-up, you listed a property management company that unfortunately, we were unable to verify. You also listed your personal email address on file as going to that same company you listed as your property management company. We have a 0 tolerance policy when it comes to fraud as we would be providing incorrect information. I also see that we reached out multiple times to allow you the opportunity to provide us accurate information so we could continue with getting you reported. Sadly, fraudulently listing inaccuracies is against our Terms of Use. Our Terms of Use would have been something that you agreed to when going through the sign-up process. We also were able to verify the individual listed on the title of your listed property but the number you provided us was to someone that was unable to verify their identity which leads us to believe it was additional fraudulent information. You are welcome to call us at XXX-XXX-XXXX if you have any additional supporting documentation. I look forward to speaking with you to address any additional concerns you may have. - The RentReporters Team Consumer Response /* (3000, 7, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be disputing this charge with my bank because this company scammed me out of money. The property owner verified everything with this company Business Response /* (4000, 11, 2022/01/27) */ *****, Thank you for your additional feedback. We are sorry that your rental information could not be validated with the information you provided and we understand your disappointment. If you feel that we have overlooked any details, please contact us at ************** and we will gladly re-start our review of your account details and work with you step by step to get your rent reported. The RentReporters TeamInitial Complaint
10/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Company was unable to list my rental history. I requested a refund which was denied for a non related reason.Business response
11/22/2021
Business Response /* (1000, 5, 2021/10/18) */ *******, Thank you so much for your valuable feedback. We researched your concern in greater detail and our records show the tenant as being the property owner. Unfortunately we are not able report rent for these types of circumstances and we communicated this to you via email on 9/27/2021. Our terms of use outline our refund policy around this and can be found on our website. If you feel we have overlooked any details or have information that needs to be corrected, please reach out to us at ************** and we would be happy to help. Thank you, RentReporters Consumer Response /* (3000, 7, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not the owner until recently. My reportable history was pre transfer. I expect a full refund, per your inability to provide the services. Business Response /* (4000, 9, 2021/11/01) */ *******, Thank you for providing the additional details surrounding your specific situation. Taking that information into consideration, we have granted you a full refund. You should see those funds within 7-10 business days depending on your financial institution. -The RentReporters TeamInitial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased services from them on 7/16 for $75. Nothing was reported. I told them a day afterwards I would have to cancel because my landlord wasn't cooperating and I had no access to bank statements to report. They didn't cancel. Now I'm they are saying I'm not eligible for a refund.Business response
07/29/2022
Business Response /* (1000, 5, 2021/09/17) */ ******** I'm very sorry you had this experience with us here at Rent Reporters. It's always important for us to ensure our customers feel valued and that we address any concerns our customers may have. We apologize that your refund request was outside of the timeframe as listed in our Terms & Conditions. This would have been something that you agreed to when going through the sign-up process but we can understand your frustration in us not providing you a resolution you were satisfied with. We also want to acknowledge that we see you reactivate your account 7/1/2021 and requested a refund and cancellation on 7/16/2021 which would be outside of our refund window. Due to you contesting the transaction placed with us, we would need to take additional steps to ensure you receive your requested resolution. We would like to speak to you to discuss your resolution request. I have personally left you a voicemail and I look forward to speaking with you to address any additional concerns you may have.Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/5/2021 I signed up online with rent reporters to get me rent payment reported. On 8/5/2021 I received an email for my signup along with a billing summary of $95.40 stating "not billed yet". Upon signing up I had to go through a verification process before my rent could report. The conflict arise when my landlord failed to provide what they wanted. On 8/13/2021 I notice on my credit card statement I was charged $95.40 & $94.95 from rent reporters. I contacted them in those regards and requested a refund. They refused my refund stating I had 48hrs AFTER my rent report to get a refund. I never received a contract for the services I was paying for or a receipt of the charges to dispute with my credit card company. In a world crisis as a consumer I was only trying to better my life for my children and they took nearly $200 from my family month with nothing promise delivered. I refused to recommend anyone to this company.Business response
10/04/2021
Business Response /* (1000, 5, 2021/09/17) */ ********, I'm very sorry you had this experience with us here at Rent Reporters. It's always important for us to ensure our customers feel valued and that we address any concerns our customers may have. We acknowledge that we failed you this time by not providing the initial resoloution you requested due to our Terms & Conditions. Our Terms & Conditions would have been something that you agreed to when going through the sign-up process but we can understand your frustration in not feeling satisfied having not been . Due to you contesting the transactions placed with us, we would need to take additional steps to ensure you receive your requested resolution. We would like to speak to you to discuss your resolution request. I have personally left you a voicemail and I look forward to speaking with you to address any additional concerns you may have.Initial Complaint
08/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi , I've been trying to get a refund from rent reporters , around 3 months. I tried to cancel because they didn't want to call my landlord they wanted me to do this for them . I requested a full refund because I was not satisfied with this cause they never reported to Equifax and last time it was reported to TransUnion it was in May 2021 we're in August already and there still taking money out of my account with nothing to show for . Please close my account and refund my money. Not happy with your services ......Business response
11/10/2022
Business Response /* (1000, 5, 2021/08/18) */ Customer will be withdrawing his complaint. I followed up with Mr. ******** as we had no request on file at any point for a refund and only for a cancellation of services. I did explain that per our terms and conditions, "4.3. Refund Policy No refunds shall be provided except as provided in this paragraph. Once your rental history has been reported to a credit bureau and your credit score has been updated you are eligible for a refund. Once reported, if you are unsatisfied with the effect the reporting of your rental history has on your credit score you may request a refund. Such a request must be made within 48 hours from the time your rental history was reported. If the 48 hours falls outside a business day then such request must be made the next business day. There are no exceptions to this policy, for example you understand that this policy applies even if your rent was not reported to a credit bureau if such failure was not the fault of RentReporters including such instances where you failed to provide documents requested to verify your identity, providing false documents, or for the failure of your landlord to cooperate in your rent verification or in establishing their identity. For security purposes any request made under this paragraph must be made by telephone using the customer service number listed at ********************** We however were able to make an exception as a customer service and provide him a refund to his satisfaction.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
61 total complaints in the last 3 years.
19 complaints closed in the last 12 months.