Reviews

This profile includes reviews for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dine Brands Global, Inc

  10 W Walnut St Fl 5 Pasadena, CA 91103-3633

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  IHOP - International House of Pancakes

  10001 York Rd Cockeysville, MD 21030-3303

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  IHOP - International House of Pancakes

  1557 Merritt Blvd Dundalk, MD 21222

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  IHOP - International House of Pancakes

  17820 Garland Groh Blvd Hagerstown, MD 21740-1992

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  IHOP - International House of Pancakes

  5525 Baltimore National Pike Catonsville, MD 21228

Review Details

• Review fromTabitha H

  Date: 04/10/2025

  1 star
  If I could give 0 stars, I would! I ordered an egg white veggie omelette and banana fosters pancakes, which I have order many times at different locations and it has always been good and the presentation looked like the picture and had the ingredients that was on the menus description. I wish I would have looked up their reviews first. I normally do when I am dinning at a new place. Since IHop use to be my go-to breakfast place, I didnt think I needed to. When the food came out, my egg white omelette was brown, my bananas ******; the pancakes were brown and thin, not light and fluffy like Im used to them being There was no sliced bananas on top. When I confronted the waiter about did they run out of bananas, he told me that they were inside the pancakes, but that was a lie. There was no taste of bananas or ******. The dollop of whipped cream was a runny mess on top, the omelette had no seasoning or flavor, no type of sauce or cheese. We were the only customers in there, but I still had to get up and find the waiter to serve us. My friend got the sirloin steak tips and a salad and they couldn't even get that right ??????? **************** and food quality and quantity had drastically changed for the worst, but prices keep going up across the board. However this is by far the worst dinning experience I have ever had!

• Review fromDonna T

  Date: 03/26/2025

  1 star
  I went to this location for breakfast with my family. We were seated and had to wait 20 minutes for our food and when it arrived if was cold and wasnt cooked correctly. When my husband asked to speak with the manager he made several excuses why the food was cold. He blamed it on the new cook and then the air conditioning. When I checked out our server kept apologizing like it was all his fault. He went on to say that he didnt understand what was going on there that they have had too many new cooks and servers. I explained to him how this establishment has changed management several times and that the last manager was black and it wasnt much better. Well the other waitress chased me to my car and told me I was banned from this restaurant because I used a racial slur. I told her after all the mess we had today I wasnt coming back. I googled using that type of word and that is correct for referring to a person of that skin color.

• Review fromBeto B.

  Date: 02/07/2025

  1 star
  If I could give negative stars I would as in the experience here will ruin no just your day but your week as well.. the reward system is based on coins that you get only through spending alot of money with ihop the day after I dined at this establishment I decided to use the points accumulated on 2 completely different accounts my son and my own different emails different phones different users completely different as to not violated the one order per day PER CUSTOMER unfortunately I had my name left on the order and therefore the manager saw fit to group up her employees and start yelling at me saying that I was a scammer and that she reported me to authorities and that she was freezing my account with my money in the account that I worked all yr for when I asked about a refund because my son isn't getting to eat she laughed it off and said that it wasn't her problem as she continued to try to ridicule and embarrass me when I tried to get her name as per her request to speak with corporate on the manner she i suppose jokingly said her name was ISIS as to make fun of my ***** and my religion it's very clear by my treatment and embarrassment I dealt with there and the lack of care for my son that this manager and establishment hates Muslims from the root of the establishment to the owners in my life I've never experienced this type of discrimination or hatred

• Review fromClemon J

  Date: 01/21/2025

  1 star
  Dear Customers, I am a former employee of **********************, and during my tenure, I observed several practices that compromised food safety for customers. Despite my reports, the General Manager, ******, prioritized cost-cutting over customer safety. It is concerning that only managers are required to take a Food Handler Safety course, leaving other staff without proper training. For instance, morning shift cooks often neglect handwashing and rarely wear gloves. Even when instructed to wear gloves, they do not keep them on for long. I witnessed an employee cutting strawberries from a spoiled batch. When I asked ****** if these strawberries would be served to customers, she responded, "I don't see anything wrong with it," and instructed the employee to pick out the good ones. Another incident involved a box of coffee filters contaminated with rat droppings and urine. I reported this to a manager, expecting the box to be discarded. However, the manager had to consult with ****** first, which is unacceptable. No filters from that box should have been salvaged. Additionally, I saw four roaches in the pass bar area. When I reported this to ******, she shrugged and made a joke about it, demonstrating a lack of concern for customer safety. These behaviors should not be tolerated in public establishments. Sincerely, ****** ****** ***** pictures on ****** review

• Review fromTonya F

  Date: 01/02/2025

  1 star
  Before I placed my order I asked the waitress ****** if it was spicy at all. I have Gerd and it's been bad lately. She said it wasn't so I went ahead and ordered it. When I started to eat the ribs it was hot on my tongue. I did not touch my order after tasting that. I talked with her about it and explained my condition. She did not offer any resolution. I had been taught that "the customers always right" had to do with ********************** and taste. She offered nothing. We had a budget so I didn't order anything else and just are the mashed potatoes. We tipped the minimum. We usually tip nicer than that but she put in minimal effort anyway. We only ate out because my kitchen sink is momentarily out of order. I ended up getting the cheapest fast food thing I could get that I knew wouldn't upset my gerd.

• Review fromFelicia J

  Date: 10/23/2024

  1 star
  Although there's police there on the weekend. Someone broke into two cars causing damage to the windows (pulled them out the frame ) and caused bodily damage (scratches and dings). The food and drinks aren't worth paying your insurance deductible or out of pocket expense. This location isn't safe for patrons. Reached out to the restaurants area director who offered an apology but no help in repairing my car.. Stating their insurance doesn't cover incidents of this nature. Didn't even offer a discount on my next meal, a free meal or drink. Absolutely nothing in an attempt to offer to make me even partially whole. This wasn't the objective but a gesture of empathy for an incident on your property would've showed more care.I'm posting this so other patrons are aware. This happened 10/19/24. I parked 3-4 cars away from the police officer, virtually in front of the building across the parking lot, when I arrived and this incident happened between the time he (police officer) departed and the restaurant's closing.This area is not safe from vandalism. Just imagine someone as brazen as this. If I'd walked out in the middle of his crime. My family would be making this post instead of me. Luckily, no with ***** ***** he missed the gun I'd tucked away prior to going into the restaurant. Lastly, criminals are in our midst just waiting to make you a victim. Stay aware.. be safe **************.

• Review fromErica P

  Date: 10/16/2024

  1 star
  I purchased the classic sampler on October 15, 2024 through Door Dash! The boneless wings were undercooked and the mozzarella sticks were too. When I woke up during the night I started vomiting. I immediately had diarrhea. I took some Pepto Bismol. It coated my stomach. I need my refund immediately and I will not order food from Applebees again in **********, Al and surrounding areas.

• Review fromJENNIFER C

  Date: 10/14/2024

  1 star
  I visited IHOP 10.11.24 at 8:10 p.m. The day was so unbelievably hectic & it was my first meal of the day. We ********** 8:30, the waitress asks us to pay so she can go home. She was tired. We obliged wiithout hesitation. She returns to the table at 8:50 & informs us that the restaurant is closed & had been for some time.We weren't done eating, but if the server asks you to leave, I guess you leave? We questioned the waitress; we could've sworn the hours read 7-10. She told us that "other" restaurants were open late. As were walking out, there's another couple ****************** woman was sitting alone, sipping coffee. No one else was leaving.WHAT RESTAURANT TELLS YOU TO LEAVE BEFORE YOURE DONE & BEFORE THEYRE EVEN CLOSED??We get outside in the parking ******* checked online. The hours did say open til' 10. The huge sign hanging in front stated the same!We paid the bill...all we expected to do was finish our meal....we weren't ordering anything else from the kitchen. We had to shovel our food into take out containers.I did leave a complaint on the contact us section of their website. The response I received from someone claiming to be the general manager was appalling. The email was riddled with sarcasm and indifference-from beginning to end. I emailed him back and included all of this in a review on ******. I got a response online that met with the same sarcasm and flippancy. No apology, no looking into the matter, no explanation for why we were the only ones made to leavenothing. So, either the same person messaged me back both times (once by email and once through ******) or I encountered two rude, disrespectful, flippant IHOP employees who don't care about their customers.I was floored at how a so-called general manager (named ***** at the *********, ** location) could treat customers with such disrespect and unprofessionalism. However, from reading these other reviews, I suppose the quality of the staff is subpar at many other locations as well.

• Review fromLarissa D

  Date: 10/04/2024

  1 star
  IHOP in ******************* added additional tip on top of what I authorized rounding it up to what they thought it needs to be. Sure, its $1.42, but its stealing, and somebody had to manually calculate the amount to add it to the ********, how many others did they overcharge on the tips? It could be hundreds of dollars they steal from the customers. This is illegal. Its been 5 days, and the company does not answer to the request to resolve the issue or at least explain what happened.They just lost us as customers, and now I am questioning every restaurant business on how they are handling my card, and what else they could do.

• Review fromSamantha G

  Date: 09/25/2024

  1 star
  Denied entry to a service animal and refused to listen to the law. I even provided an *** card which he refused to read. We have eaten here many times and the food and service has always been amazing, yesterday however, who I assume to be the manager threw a fit and implied to get out "sorry, its for my customers". I called local law enforcement who were not available at the time. Oh ******* partner went back in to try and talk further when the man showed him PHOTOS he had taken of other service dog teams and how they should look. He also tried to take a photo of my partner and said it was to connect the people and the dogs. He said he loves dogs but to let them in he needs to see them in an "official vest" (my dog was vested and labeled btw) The *** does not require this and he did not ask the correct questions at all. After showing him pictures of my dog in a different vest and him taking a photo of her service dog collar (not anything special just says service dog) he allowed us to eat there. Saying "look, everything is fine now you get to eat ok?"Food was awesome, waitress was awesome.