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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
4/6/23 paid in full. Kitchen countertops poor workmanship. The joint on kitchen island has separated. Underneath all counter tops unfinished, and not sealed properly. Two months now asking for repairs. Keeps putting us off. Furthermore, he (D**** ******) Owner is unprofessional, screaming on FaceTime multiple times. My health has been compromised (emotional trauma) due to his verbal abuse.Business response
07/17/2023
We have a fabricator coming to the F******'s this week to fix the seam in their stone. If there are any additional concerns, please contact us directly.Customer response
07/18/2023
Complaint: 20316906
I am rejecting this response because:
We expect the underlying structure to be correct as well. As it stands the OSB plywood under the granite near the joint is protruding below the granite with a splintered edge.
Your own contractor that was out last week even stated that it was not done correctly.
Regards,
*** And ******* F******
Business response
08/16/2023
We finished everything thing , as agreed ,
on July 19’. *** said she was happy.
I’m surprised by this .
perhaps , we didn’t document our resolution. Let’s resolve this , and peacefully conclude.
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Contact Information
3850 Ramada Dr Ste B5/B6
Paso Robles, CA 93446
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.