Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kala Brand Music Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKala Brand Music Company

    Online Retailer

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    715 Southpoint Blvd Ste D, Petaluma, CA 94954
    BBB File Opened:
    4/6/2018
    Type of Entity:
    Corporation
    Number of Employees:
    65
    Business Management
    • Mr. Mike Upton, President
    Contact Information

    Customer Contact

    • Mr. Mike Upton, President

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Kala messaged me through my Company to harass me and demand I list an instrument stating it is Used or B stock. They have no right to harass sellers who are vending their products. I have no agreements with **** and I am not a Kala dealer However as I am a dealer and collector of musical instruments I legitimately purchase through many sources. One source is bankruptcy and auction. When listing an item online that has been purchased through a bankruptcy as a knowledgeable seller I describe my merchandise as it should be described. I use NOS for stock never opened and sold as New through auction NOS is (New Old Stock) I make it quite clear that New Old Stock is not under warranty and that it is New never used but was purchased as NOS Here is Kalas demand sent to me in writing through a site I am a vendor on. New items are subject to manufacturer's warranty and should only be offered by Authorized ***********************. Please update the condition of your listing to "used" or "B stock" at your earliest convenience. Please let us know if you have any questions.Thank you, **** Brand Music Co Kala decided they wish to strogarm my business as by reselling NOS I can price items lower and demanded me to change my listings to USED or B stock As my items are not either B stock nor Used Kala has no right to do this. I also have full receipts of purchase with the descriptions of each item I vend. **** needs to be told they have no right to make demands like this and it is my right to sell advertise and distribute merchandise I rightfully own and purchase just because I did not purchase from Kala has nothing to do with my descriptions, pricing or the way I choose to sell. **** needs to cease and desist threatening and undermining actions to hurt businesses

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.