Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a light bulb actually about three light bulbs at the same kind but on the same model color choice LED intelli bulb 65 watt 3 in 1 I bought three of them and one of them didn't work straight out the box I immediately emailed customer support on the box for enclosed and got an answer that I wasn't able to get a replacement because it was out of warranty I didn't know light bulbs went bad sitting in a box if so that's horrible product in the customer service could at least replace it I bought it new I contacted them the same day and I'm not going to take it back to the store because the store was at least an hour drive away from one light bulb the other two worked fine the third one didn't work at all I just want a replacement send please that's all I'm asking there's no reason why you have light bulb should be going bad in a box and say that it's under warrant not under warranty my boss didn't have a warranty like that I mean that's ridiculous I understand if it's like been used for a while but not straight out the box

  Business Response

  Date: 04/15/2025

  The bulb the consumer purchased was last produced several years ago, and we no longer make it. Since then, we have introduced a new product with more features. While the product is no longer covered by our warranty, we can offer to send a complimentary replacement bulb. Our customer service department will contact the consumer to verify their shipping address shortly.
  
  
  Feit Electric
  *****************, *******;

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** understand the bulb is years old for them but it's new to me. I bought it week ago. Appreciate the effort I wish they would of done this when I contacted them originally. But thanks bbb for your help 

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted **** over a dozen times from March 2023 to January 2025. The cameras will work for a couple months and then the following issues keep ***eating. 1. No SD card found. 2. Camera Offline.3. Camera detached. Will not reset after reinstalling. 4. After deleting the camera. The lights turn on and will NOT turn off. Concerned the lights are very hot after staying on 24 hours a day. I purchased 8 cameras and have experienced continuous trouble with 3 of the lights. Im tired of climbing the latter to disconnect to reset. It was not until January 2025 Feit Electric customer service *** admitted the camera had hardware defectives and the company discontinued the model. For two years I was dismissed by this company when they should have honored my warranty and ***laced all the cameras. I have copies of every time I contacted this company.******* M (Feit Electric)Jun 28, 2023, 10:57AM PDT Hello *****,Thank you for reaching ****.******* (Feit Electric)Aug 14, 2023, 12:15PM PDT K. ***** **** (Feit Electric)Nov 24, 2023, 9:26AM PST ******************************************* 25, 2023, 10:03AM PST ******************************************* 29, 2023, 11:10AM PST K. ***** **** (Feit Electric)Jan 4, 2024, 11:45AM PST ****** (Feit Electric)Jan 8, 2024, 10:45AM PST ******** ******* (Feit Electric)Jan 26, 2024, 9:35AM PST Hello,Remove the device from the **** app.Uninstall the **** app from your phone, Turn off your phone for 5 min.Disconnect the device from power for 15 min, There are 2 decorative nut to remove without having to touch any wires.After the 5 min, turn on your phone and reinstall the **** ****** the cameras settings clear the cache & reformat the Sd card.******** ******* (Feit Electric)Feb 20, 2024, 3:34PM PST *****,I will be sending out SD card, can you please confirm you shipping address? ******* ****** (Feit Electric)Feb 5, 2025, 5:09PM PST Hello *****,I will process your ***lacement request immediately. (One light ***laced)

  Business Response

  Date: 04/01/2025

  We have received consumer complaint # ******** (R-001). Our head of technical support reviewed the complaint and left a message for a return call on April 1, 2025, at 8:11 a.m. Pacific Time. We will look forward to speaking with them. We also acknowledge the customer's problems with the smart security lights must be frustrating after contacting our customer support several times over the past months. We will make every effort to find a satisfactory resolution.  
  
  
  We have some concerns that are worth noting. We offer the following information that may provide information on the root cause of the problem. Eight cameras and other possible WIFI devices operating on one internet network may be causing a heavy bandwidth draw, resulting in some units not working correctly. This may be why three of the units have been problematic. We checked the online working status of smart security lights currently connected to the consumer's network and can discern that six units are online, and all have SD card features enabled and appear to be working properly. 
  
  
  On February 5, 2025, a customer service team member agreed to send one replacement. That leaves two additional units unconnected to the customer's WIFI network and not actively online. Before determining that replacing two more lights is necessary, we must confirm that there are enough network resources to operate all eight devices simultaneously. Otherwise, the problems will not be resolved and may continue.  
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23127910
  
  I am rejecting this response because: I returned Sico Diez, supervisor call. First he down played the representative telling me on January 10, 2025 the cameras were discontinued due to manufacturing defects. **** said the only improvement in the replacement is a better camera. I told **** I did not want a refund. I wanted all the cameras replaced. Because of the $2,000 installation cost for two electricians to install. **** claimed they only manufacture the cameras when they get an order from retailer. **** told me on Monday, March 31, 2025 he would call me back in 24 hours with the status of Feit Electric new camera inventory. Today is April 4, 2025 and I have not been contacted by ****. 
  
  Sincerely,
  
  ***** Gold

  Business Response

  Date: 04/07/2025

  The consumer will receive a letter from our customer service department requiring their signature. Once signed and returned to our offices, we agree to send 7 additional upgraded replacement units within 10 business days of receipt. Upon receipt of the additional lights, the warranty replacement the consumer has requested will have been resolved. We ask the consumer to contact our customer service again if they have any concerns or would like to check the status of their claim. We will be pleased to assist further.
  
  
  Feit Electric
  ***********, **

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23127910
  
  I am rejecting this response because:
  I provided copies of receipts as requested. I asked ***** **** to contact me to coordinate a mailing address because of my frequent travel. This company from follow up has not been reasonable. Where are they sending a letter for my signature? Why did company not email directly with this information. I will feel confident closing this complaint when I have received the replacement lights. 
  Sincerely,
  
  ***** Gold

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I contacted you on January 31 regarding an issue with a refund for a camera bird feeder. I sent the item back to you. You received the item on February 7th. I have not received any confirmation or check for my return and refund. I have been trying to contact **** by phone and by email. No one is responding to me. I have left messages ask for people phone numbers. Was told someone would give me a call. I want my refund.

  Business Response

  Date: 02/25/2025

  We are in receipt of the returned product and will be sending a refund to the consumer the week of February 24-28.  With this completed, we will consider this matter resolved and closed.

  Feit Electric

  Pico ******

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased around 40 Feit electric smart dimmer switches in December 2023. These are dimmer switches that connects to **** and can be controlled from the mobile phone or using Amazon ***** or ****** home. All these dimmers worked fine for few months and one by one kept going offline. Now 19 of them have gone offline and are being able to control remotely anymore and 4 of them are totally dead. I contacted Feit electric customer support on Oct ********* and after few follow-ups we had an over the phone troubleshooting session on Oct 31, 2024. But they were unable to resolve the issues. The support agent (************* N, *****************) asked me to provide the purchase receipts and the model number on the back of one of the failed units which I emailed shortly. But they did not get back to me as promised, until I call the support on Jan 21 2025 after sending many reminders through their ticketing system. After giving excuses for few days they asked me to send a video demonstrating the issues, which I did on Jan 23rd 2025. They acknowledged that the units are defective after seeing the video. But they are still reluctant to send me the replacements and delaying it saying that they need to discuss this with their management. There are many lights that I could not operate im my home due to the dead dimmer switches and many other lights cant be controlled remotely which defeats the purpose of installing these expensive smart dimmers. I would really appreciate if you could help in any way to resolve this matter.

  Business Response

  Date: 02/13/2025

  We have been in discussions with the customer. Our customer service department issued a call for the return of three units on February 11, 2025. The small parcel call tag was sent to the consumer's address, and the pick-up date is scheduled to arrive in ******, **, on February 17, 2025, between 1:15 PM and 5:15 PM. Based on the shipping timeline, we expect the return to arrive the week of February 24, 2025. Our QC and engineering department will evaluate the returned product at once to understand any possible malfunction. We will quickly assess possible defects and report back to the consumer. We can then determine the appropriate next steps, which may include replacements.  We ask the consumer to notify our customer service department when the shipment has been picked up so that we can track it.

  Feit Electric

  ***********, CA

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 solar lights for the exterior of our home. About 60 days after I installed them one stopped working. I submitted a claim to their warranty department and have had at least 10 back and forth emails with them.First this:1. Please swap the non-working solar panel with the working one and check again today to see if the issue persists. If it does, please reply to this email.2. Could you please provide us with the purchase receipt for the unit?3. Kindly share a picture of the back of the unit where the writing is visible.I complied and sent them the required info, photo's and the receipt.I then received this:In order to assist you further, kindly swap the battery in the unit and check if the issue still persists. Please return the unit to the store; however, we are happy to let you know that the retailer from whom you made the purchase has a generous return policy and will be happy to assist you with the best possible resolution. This will ensure that your concerns are addressed promptly and effectively.I had already tried swapping the battery AND sent them the photo's. I had also already attempted to replace at the Ace Hardware store but they only take returns w/in 30 days - not the "generous return policy" with the "best possible resolution". I am no longer in **** (where the solar light is) and now they are asking for more photo's showing where the light was installed. LACK OF SUNSHINE IS NOT THE ISSUE. IT WORKED FOR ALMOST A FULL MONTH... We are not back in **** until mid-January.I am infuriated that they are doing everything they can to put me off. I simply want them to send me a pack-slip so I can return the broken light and send me one that works.I purchased 4 lights from a competitor for $29 on ****** and they work just fine. These 2 Feit Electric lights cost $139 and one is already broken. I originally just wanted a replacement. If they can't replace then a refund is fine. This is insane.

  Business Response

  Date: 12/10/2024

  We apologize for the customer's trouble with one of our solar lights. Our customer service people try to troubleshoot connectivity and operational issues to help determine the root cause of the problem. In most instances, we can resolve issues in this manner. The consumer went to great lengths to work with our team, and we thank them for their patience and effort. Following a telephone call today with the consumer, a customer service representative agreed to accept a replacement light. We will prioritize shipping this replacement within the next ten business days. Once this replacement ships, we will consider this matter resolved and closed.  

  If there are any other difficulties, we ask the consumer to contact us again. We will be pleased to assist them.

  Feit Electric

  Pico ******* CA

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** "Smart Outdoor Camera" . I was not told there was two versions of the same Camera. They are called Gen1 or Gen2. The newest one beaning Gen2. After calling **** support ( ******) I was told the only way they could resolve the problem was for me to return the camera at my expense. They are not telling customers that there is a new version. I should not be penalized because of there lack of honesty.

  Business Response

  Date: 10/29/2024

  The two Wi-Fi cameras purchased by the consumer from an online retailer work and have no known defects. We have determined that the retailer shipped two different versions of the same product to the consumer on separate orders. The firmware of the two units differs, which is why the consumer is dissatisfied with the product's performance.
  Rather than request a return for replacement, we will send one replacement Wi-Fi camera directly to the consumer at the address below:
  
  ****** *****
  *******************************************************************************
  
  Shipping time will be approximately 14 days from today's date. Once shipped, this matter will be resolved. Our customer service department is available to assist further if needed.
  
  Feit Electric
  ***********, **

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  If the Camera is the new *** 2 version 
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased LED lights in May of 2023. Sent email inquiring about warranty as they failed in less than a year. Was informed that I had gone over the warranty period of 1 year and nothing could be done. Warranty specifically states 2 years in instruction manual. Destroyed product and sent picture as per feit Electric email. Have not heard anything in over 2 weeks.

  Business Response

  Date: 08/20/2024

  With over 2000 different products with varying warranties, it is possible that the product in question has a 2-year warranty instead of a 1-year warranty.
  
  Before we can initiate the refund process, we require a copy of the receipt for the product purchase. If the receipt has already been sent, we may not have received it. We kindly ask the consumer to send it to our customer service department to proceed.
  
  We apologize for any inconvenience this may cause and await the requested information.  
  
  If the consumer wants to speak with us directly, our customer service department is available Monday through Friday from 7 AM to 5 PM Pacific Time. If the consumer prefers instead, we can communicate via email. 
  
  Kind regards,
  
  Feit Electric
  ***********, **

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22167997
  
  I am rejecting this response because: business responded saying that a refund cheque would be sent in the mail Aug 22. As of Aug 30, I still have not recieved said cheque.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/03/2024

  A refund check was issued on or about August 23. If it hasn't arrived yet, then it should soon.  

  Please allow 14 days for mail delivery in consideration of the holiday on September 2. If the consumer hasn't received the check by September 6, please contact us again.  

  Feit Electric

  Pico ******* CA

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the smart flood lights from ******. They work and to my knowledge they are recording. I have not been able to view and store the security camera footage. I am wanting to file a small claims against a contractor and need the footage. They have no phone number, chat or email anymore to get help. The history appears to be there for one of the cameras, not both which is needed. I am looking into paying someone to fix the problem, but no one knows the **** cameras.

  Business Response

  Date: 07/03/2024

  We received a communication from this consumer on May 5, 2023.  They said they could not log into their **** account at the time.  On May 8, a customer service team member contacted the consumer to assist with accessing her account. We suspected there was some discrepancy in whether or not a mobile number or email address was used for login credentials.  Our customer service member asked if the consumer would call the consumer directly on their phone line to help troubleshoot login difficulty.  But, they replied that they had rectified the problem by having another person or party resolve it.  We will be pleased to assist the consumer with resolving their ongoing connectivity issue.  We can be reached Monday through Friday, 7:00 AM to 5:00 PM, during regular business hours.  

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21936191
  
  I am rejecting this response because: The issue in *** was a very different issue. They were not helpful and I did find someone to help me login. The issue at this point is much more serious. I cannot get the program to work on playback. Please note they said I should contact them during their business houses, however there was NO contact information.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/05/2024

  We understand the frustration that some consumers have when operating connected products.  If they would contact our customer service team again, we will work with them through the issue they continue to have and help resolve it.  **************** agents are available weekdays at ************ and ************, Monday through Friday, from 7:00 AM to 5:00 PM.  Our well-informed and dedicated staff will assist with technical issues, connectivity, use, and other concerns.
  

  Feit Electric
  ***********, **

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The time zone was not given. The first support tech person ******* was not helpful and terrible English. The second person which I requested from level 2 w ****** who was very helpful. Wait time for phone was over 10 minutes.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase to grow bulbs. Grow bulbs did not work. **************** was ridiculous. They answered in the *********** and were useless and kept hemming and lying and transferring me to nowhere. All I want are my two grow bulbs replaced. I have purchased them for years. Company does not answer in ***************** anymore they form their customers out to foreign country. Please help me get my light bulbs replaced. I've been at this for several weeks. I do not have my receipt anymore it accidentally got thrown away but I do have the bulbs that don't work in a box.

  Business Response

  Date: 06/26/2024

  Dear BBB,
  
  We can confirm that a customer service team member received a call from this consumer on June 24, 2024, at approximately 9:38 AM. We have a transcript of the telephone conversation, noting that the consumer consented to possible recorded calls for quality assurance. 
  
  At our US office and remote call centers, all calls are routed to the next available agent. We understand that the consumer was unhappy they were connected to a remote call center. Despite efforts to gather product details and address the complaint, the consumer was unkind and used profanity when the agent requested a few minutes to escalate it to a US customer service agent. When the agent placed the consumer on hold to transfer the call, the consumer's call was disconnected. Therefore, we don't have enough details to comment on further.
  
  The consumer may call again Monday through Friday, 7:00 AM to 5:00 PM, or if they prefer, they can email our offices at ************* with the item number in question, approximate purchase date, and details about the problem they experienced; we will promptly respond and address their concerns.
  
  Feit Electric Company, Inc.
  *************** *****

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A copy is attached, I purchased the product from a store that said to contact the original maker company because they should replace the part due to shipping issues majority of the returns were part was damaged when you open the box as if they were selling defective devices. It is also an electrical device.

  Business Response

  Date: 04/29/2024

  A replacement unit was shipped on Friday, April 26.  *** tracking # 1ZXX25970305067318.  The consumer should be receiving it soon and can track shipment progress through the carrier website.

  Feit Electric Company, Inc.