Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in several months ago because it had run out of oil before a scheduled oil change. After servicing, I was told to bring back in 1000 miles to check it. It was low, but still considered normal. We repeated the process and I brought it back after another 1000 miles. It was below average, so I was told they would put in a claim since the vehicle was still under warranty. I was never given the option for a shuttle back to work or home when I left the car. On June 13th I was told to leave the car there. They submitted a claim, and after a few weeks, it was approved for a new engine. To this day there is still no ETA on when that engine will come in. Since then, I've spoken to corporate about a rental. They will only offer reimbursement. It takes them 3-5 business days to return any phone calls, and I can't afford to spend so much money on a rental without quick reimbursement. They still have my car with no ETA. I then asked corporate at the end of July to purchase the car back from me. They've requested some information from me about the car, and I've provided it, but they still have not provided a quote.At this point, they are holding my inoperable car hostage. I'm paying insurance on a car that has been sitting on their lot. We have ZERO communication from the dealership, and just found out from calling that our service advisor no longer works there and no one is on our case.We need our car back, or the money.

  Business Response

  Date: 09/09/2024

  Thank you for reaching out to us regarding our customers recent experience with ********************. We appreciate the opportunity to address our customers concerns.
  We want to reassure you that our customers vehicle repairs are covered under warranty and we are currently awaiting the arrival of back ordered parts. Unfortunately, at this time, we do not have control over parts availability, bur please be assured that we have ordered the parts at the highest priority. Hyundai is working diligently with suppliers to expedite the process and provide the necessary parts as soon as possible.
   We understand that the situation is frustrating and we are here to support our customers the best possible.Please let us know if you have any further questions or if theres anything else we can do to assist. Thank you for your understanding. 

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $4,000 for entire cooling system to be replaced. Within 1 week of getting the car back, it started getting warm (thermostat). Took it in to be checked. They had it for one night and said it was fine and we can take it home. The very next day it got warm again and not long after (within 30 mins) it overheated. We took it immediately to the shop for a third time. After a few days, they told us the head gasket was blown due to it overheating. They had just replaced the entire cooling system. There is no reason it would overheat. Then, they claim we drove the car on purpose while it was hot. They tried to claim we wanted it to be covered under the original warranty. What we want is for them to fix the shotty work they did. They have the worst customer service and since they wont fix the car, we want our $4,000 back.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/24 - Took Hyundai ***** 5 to All Star Hyundai Pittsburg for servicing and recall issue. 5/13/24: Saw an error reading CHECK ELECTRIC VEHICLE SYSTEM! on the ***** 5, after which a BlueLink rep was connected and stated I needed to take the car to a dealership ASAP. No appt available until July so advised to take car back to All Star. Called All Star and spoke to **** who said there were no appts until 5/14. Arrived All Star 9:15. I stayed until 3:15 with a lot of back and forth on diagnostics, warranty, how long for repair etc. Called Hyundai ************* and spoke ******* who said the car was purchased less than a year and it would be under warranty for repair. I spoke to *****, Manager All Star, who said he does not know when the diagnostics will be complete/ when car would be ready. Told me to go to Enterprise and get a rental at my own expense. Went to Enterprise Pittsburg in an Uber paid for by All Star. When I got there no cars available. Called All Star multiple times NO ANSWER. Took an Uber back to All Star to retrieve items in car and took Uber home at my own expense. Wednesday, went to ********** to obtain rental at my own expense and returned to All Star. They said they were waiting on Rep to further review the car. Today is May 28th and my right knee is now very painful and irritated from driving the rental as the 1st one had broken drivers seat and the 2nd one is still too low. I have spoken to All Star and Hyundai ************* to please provide a car rental similar to ***** 5 and I have received no assistance. I have spent almost $2000 on Ubers, rentals and gas. Hyundai still has not covered my rental expenses. I have spoken to approximately 16 reps of these companies and have received very few call backs or assistance. Today I called Hyundai Motor Finance to discuss monthly payments for a non-working car at All Star and was transferred and placed on a lengthy hold. No one returned to the phone call. I am seeking your immediate assistance.

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to lease our vehicle on January 6,2024 with the understanding that we would payoff the vehicle after 30 days. We believe that we have been the victims of bait and switch at All Star Hyundai in Pittsburg. I was texting two different dealers in attempt to buy a Hyundai Santa Fe Plug in Hybrid SUV. I chose the Pittsburg dealer because the salesman assured me several times in writing via text and in person that my payoff amount would be $42,708.23 AFTER TAXES AND FEES. I did add extended warranty at time of signing to make the total payoff come to $45,108.23. When my first payment came the payoff amount was $49,895.15.This is is $4786.92 more than were guaranteed by the salesman to owe. When we met with the sales manager he explained away the difference by saying that we still owed taxes on the vehicle at the time of payoff. When I showed him the text from the salesperson stating that original quote, his response was sorry we won't pay the tax on your vehicle. He then said the best he could do would be to refund the $2400 extended maintenance fee. After waiting over a month for the check, we received a check in the amount of $1680, $820 less than promised. At this point I believe that we should be refunded the full amount of the difference of $4786.92 minus the $1680 check that we received. This seems to be a fraudulent way of doing business and I am asking for help to resolve this issue. I really want to believe that Hyundai Corporate would not approve of this sales tactic.*** and *****************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in to fix an issue with my car not running properly. I was told that replacing the engine motor actuator would fix the issue, costing around $2.7K. The part was replaced, and I was informed that that did not fix the issue. They told me they have to order and replaced another part, costing me around another $2.7k. They told me that it is a process they have to follow for repairs like this. I was not informed of this procedure and they apologized for not letting me know. I don't feel it is fair for me to have to pay for a part that I was informed would fix my vehicle issue, and did not. I asked them to replace the old part, because I don't want to pay for a part that doesn't fix the issue like they promised me. They said they would be charging me for the extra labor. I am trying to seek help and not pay for services that the company said would fix my vehicle and didn't. I have not payed any money yet, wanted to seek help.

  Business Response

  Date: 01/22/2024

  Spoke with ******************, he has authorized repairs on his vehicle. 

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Star Hyundai in ********* **, wasted my time, in getting a warranted item fixed and replaced. Originally, we brought our Hyundai ****** in for repair in early Sep ,and this took them all day to determine that the item, was under warranty.. We had to call them, 2 1/2 weeks later because they did not call to tell us the part had come in. We made an appointment Oct 5 replace the faulty item. ***** originally assisted us, no follow up. The car was brought to them by 12;30PM as agreed Oct 5th, to only then sit there another hour plus, with no work having commenced. We understood this repair and calibration of new camera equipment would take a while, but we waited a month by this service repair, to get this work in, to only be delayed again. I waited at the dealership because my understanding of having an appointment, they would start working on it right way. After inquiring about it an hour in, I was then told it would be another 1.5hrs before they could start and it would take another 2 plus hours to complete it. A so called manager explained all of this, gave me lip service and the runaround about how this would take longer. My time is not free, I had to be somewhere, and plus I needed to go out of my way to drive to this Svc ctr, so I needed to leave at a particular time. Whats the point of making an appointment, when they dont stick to the appointment schedule? There is just no respect for peoples time. Anyway, this mgr indicated they would call next day to get it scheduled ASAP. Again no follow up. I am filing a formal complain against this org. for extremely poor customer service and mis-representation of getting warranty items repaired. We bought this car at this dealership; in 2020, and I am regretting buying a Hyundai at all, at this point. As a matter of policy, I am of the belief that Hyundai is intentionally making it difficult to get warranty items repaired and replaced in an effort to save money to the disenfranchisement of their customer

  Business Response

  Date: 11/09/2023

  Per service manager verified part has arrived, will contact customer today 11/9/23 to schedule an appointment for drop off of vehicle, when completed customer will be contacted to pick up his vehicle.

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20783828
  
  I am rejecting this response because there is clearly no recognition of the poor service shown to us, and not even an apology for what is clearly a flagrant lack of caring about their customers time or consideration.

  I will be telling all of my friends to not purchase a car here, or a hyndai vehicle for that matter ever again, and certainly to avoid this dealership at all costs for any subsequent repairs.

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to all star Hyundai In ************ and they couldnt determine what was wrong with my car.. all the necessary checks were fine then they claim it was an issue in the engine.. they then needed proof there was no neglect in servicing the car. So I had provided them with documents about services before and after covid ever since the car was purchased. During covid they had to be done by a mobile company. They sent that to warranty and the warranty department claimed that because the car was purchased at 110k miles that my paperwork was incorrect with car fax. What the dealership failed to mention was the car was bought by my father but I had paid for all the maintenance since it was purchased then at 110k miles when it was paid off the title went into my name and I took over. They said once warranty makes a decision its final but none of that information was relayed to them and now they arent helping in correcting the problem. There is warranty on the car. My car has been in their possession for over a month or so and Im getting no direct answers from anyone bust basically we cant help you

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuses to repair vehicle even though it is under warranty

  Business Response

  Date: 01/10/2023

  On 12/27/22 at 8:30 am, customer came into ******************** service department without an appointment with a check engine light on.  Advisor *********************** explained to the customer that without an appointment her vehicle may not be checked on the same day, but we will do our best to check her vehicle out on.   

  We were able to check her vehicle out on the same day she brought it in, discovered she needs a transmission.  On 1/5/23 went back into service shop tech spoke to Hyundai Tech Support, they (Hyundai Tech Support) requested a IVT work sheet, work sheet was submitted to tech support on 1/9/23, one hour later Hyundai Tech Support responded with a transmission approval. 

  On 1/9/23 transmission was ordered, ETA for transmission is 1/12/23 vehicle should be ready by 1/13/23.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18662131
  
  I am rejecting this response because:

  This complaint could have been avoided if the dealership acted like professionals and answered my emails and phone calls and kept me informed regarding my vehicle. The service manager when left messages couldn't be bothered to return my phone calls either. Your customers wouldn't be ****** if you had some decency and professionalism. I am sure if I was paying cash you would have been better open to keeping me informed. Five Hyundai's bought and never have I been treated like this from a dealership. Hyundai just lost another customer for life.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/10/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the car dealer at the ************************* All Star ********* on Saturday8/21/21Iookingto purchase a Sonata hybrid, after having mine totaled in an accident just a few days prior.This was my first time buying a car on my own. It was already an anxiety-producing event, which was exacerbated by my worries about getting back on the road as soon as possible, as a single working mother who needs to get back and forth to work. I was informed by sales person they did not have any Sonata hybrids in stock, nor would they have one for the next month or so. My anxiety arose when I realized I would either have to buy something else or go elsewhere to find what I wanted. I decided to settle for the 2021 *************** At the time of signing, I made a $30K cash payment towards the purchase price, which was a total of $ 48,000with the remaining 14k to be financed, in-house. I was informed that the bank would not finance 14K unless I purchased GAP insurance at $4,000 for a total of 18k. I felt as if I had no choice but to add on this hefty sum in order to complete the sale. I completed the purchase contract and left the dealership. My payments were about $335 per month The same sales person phoned me on September 4 at around 730 pmto tell me she felt bad about not having the car I wanted and inform me they now had a Sonata hybrid and two other hybrid models in stock. I made an appointment with her to see what they had and probably trade in my Limited to get the hybrid I had originally wanted at ****am on Sunday 9/5/21I brought a friend with me to my appointment andI am glad I did because I have a witness to what transpired. I was told they would use the escrow from my first car and apply it to the 2nd car being a hybrid. Everything transpired so quickly I had a sales person and two others throwing numbers at me ******* me through the whole process knowing I was hesitant.basically I bought two cars and I only have one vehicle =$ 75 in the end both vehicles *****