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Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,979 Customer Reviews
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Review fromDaniel K
Date: 09/22/2025
2 starsReceive a virtual card and I can not upload it to ****** Pay. I uploaded other cards to ****** pay with no problem. *** received virtual cards from this company before and did not have an issue. The biggest problem is getting someone on the phone. Once I did she worked with me but was not able to find an answer. ****** told me that they have to apply tokens to get these cards to work and this is probably the issue. No tokens being issued. Just gave up and used it to buy some clothes online. But that is not what I get these for.
Blackhawk Network Holdings, Inc.
Date: 09/23/2025
Dear ******,Thank you for sharing your feedback. Were sorry to hear about the difficulties you experienced when trying to add your virtual card to ****** Pay. We understand how frustrating this can be, especially when previous cards have worked without issue.Please be assured that **** sent an email to the address you provided in your BBB submission to follow up and assist you further. We appreciate your patience and the opportunity to resolve this matter.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromChris K
Date: 09/20/2025
1 starI went to a ****** grocery store and purchased a $300 giftcard. The giftcard was flagged for fraudulent charges which was not accurate. I called and they told me they would have to send a replacement card. 1 month later still no card. The customer support line keeps disconnecting. I am guessing I will never receive my new gift card. Terrible customer service and they are not making certain that customers receive the ******** they have purchased. They sell these giftcards at ************************************ grocery stores. Do not buy. ******.Blackhawk Network Holdings, Inc.
Date: 09/23/2025
Dear *****,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you've encountered regarding your gift card purchase. We understand how important it is to receive timely support and resolution, and we regret that your expectations were not met.Please know that we have sent an email to the address you provided in your BBB submission to follow up directly and assist you further. We are committed to resolving this matter and ensuring you receive the service you deserve.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMarla M
Date: 09/15/2025
5 starsRecipient got the gift card (with specialized message) and the bonus card within minutesBlackhawk Network Holdings, Inc.
Date: 09/16/2025
Dear *****,Thank you so much for your kind feedback! Were thrilled to hear that the recipient received both the gift card and bonus card promptly, along with the personalized message. Its great to know the delivery met your expectationswe truly appreciate you taking the time to share your experience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 09/23/2025
Dear *****,Thank you so much for your kind feedback! Were thrilled to hear that the recipient received both the gift card and bonus card promptly, along with the personalized message. Its great to know the delivery met your expectationswe truly appreciate you taking the time to share your experience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromSteven B
Date: 09/05/2025
1 starClaimed card online. Followed direction to add to Virtual Wallet (apple pay). It did not work. When I called service the automated system mentioned something about card being locked. I have never locked it, this was first time even accessing website to activate it. I have been on hold now for 45+ minutes. Upon calling it said estimated wait time for the next representative was 13 minutes, then about 10 minutes into the call it told me estimated wait time is 1 minute. Now it just keeps saying all representatives are currently busy. Their service is pretty poor and their estimated wait times are entirely inaccurate. Do they even have anyone that answers the phone? I am unsure at this point.Blackhawk Network Holdings, Inc.
Date: 09/08/2025
Dear ******,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered while trying to activate your card and reach our support team. We understand how important timely and accurate service is, and we regret that our estimated wait times did not reflect your actual ************* assist you further, we have sent an email to the address associated with your BBB review. Please check your inbox for our message, which includes next steps to resolve the issue. If you do not see it, kindly check your spam or junk folder.We appreciate your patience and the opportunity to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromDamaris F
Date: 08/28/2025
1 starNegative 1000 B E W A R E before using them for a card I received a card for a settlement and had no choice to receive the card via email. When offered an alternative payment method via link on their website to disburse funds from the card via Zelle I used. Its been over 5 weeks and havent received the funds. Its a painful process to call the customer service number and once you are able to speak to someone they arent great at communicating or listening how to resolve problem. I contacted them and they referred me to a website with no contact information and said they did their part. This is their vendor they are using and should have some liaison or reliable contact information to resolve this. Scam scam scamBlackhawk Network Holdings, Inc.
Date: 08/31/2025
Dear *******,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is to receive your funds in a timely and reliable manner, and we're sorry that your expectations were not met.Your feedback regarding the disbursement process and customer service experience has been noted and escalated to the appropriate teams for review. While we do work with third-party vendors to facilitate certain transactions, we remain committed to supporting our customers and ensuring that issues are resolved as efficiently as possible.If you are still experiencing difficulties, we encourage you to reach out to our dedicated support team via our website so we can further assist you.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMindy L
Date: 08/21/2025
1 starMy daughter got a gift card for her birthday and didnt use it before the expiration date, when I look online on their website it says they will issue you a new one but when I call the number it just hangs up on me. I called the lost or stolen number and they told me that once expired the balance goes to zero and they cannot issue me a card. I used to buy these all the time for gifts and I will no longer do that. I cant believe they would give you less than a year to use a card or you loose your money.Blackhawk Network Holdings, Inc.
Date: 08/26/2025
Dear *****, thank you for sharing your feedback with us. Were sorry to hear about the difficulty you experienced with your daughters gift card and understand your concerns regarding expiration and support. Weve sent you an email to assist further and work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJeffrey G
Date: 08/21/2025
1 starSold me a gift card that didn't work, gave me the run around for weeks before replacing it (they still have not).Review fromAntonio O
Date: 08/15/2025
1 starI received a prepaid card from this company. Tried to use it within the available balance and the transactions get declined. It is impossible to talk to someone in their phone support, just long prerecorded messages that are not helpful. When you get to the option to press "0" to talk to an agent, it disconnects the call.Blackhawk Network Holdings, Inc.
Date: 08/18/2025
Dear *******, thank you for taking the time to share your feedback. Were truly sorry to hear about the difficulties you experienced using your prepaid card and reaching our phone support. Weve requested further details from you directly so we can investigate and work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMary B
Date: 08/09/2025
5 starsGift cards arrived quickly as described. I have been unable to find the Arco Gift Cards anywhere in my area. Gift cards had them!! I'll I will definitely order again.Blackhawk Network Holdings, Inc.
Date: 08/12/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/13/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/17/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/18/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromVincent M
Date: 08/05/2025
5 stars**************is all you need , look no further...if , your not liking to do business with a plastic card company ? This is the ultimate and final business for you and your love ones....you can take that to the bank ?? thank you !Blackhawk Network Holdings, Inc.
Date: 08/07/2025
Dear *******,Thank you sincerely for your enthusiastic 5-star review and for placing your trust in Blackhawk Network. We're truly honored by your kind words and are delighted to know that our services met your expectations. Your support and recommendation mean a great deal to us, and we look forward to continuing to serve you and your loved ones with excellence.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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