Important information
- Customer Complaint:
BBB’s business profile for Miko was created in January 2020. A review of complaints was completed in December 2024.
For more information about the subscription model, please visit Max Subscription.
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Complaints
This profile includes complaints for Miko's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 125 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this robot and Miko 12 month bundle. I gave it to my niece as a Christmas present. The robot microphone does not work. Miko has not honored the warranty nor exchanged or refunded the defective item. This was a gift for a toddler that is upset about the broken toy. The company has been given photos and video showing the defective product and they continue to refuse or fail to correct this. Meanwhile they waste this time, my niece is in tears and the 12 month subscription dwindles down daily without ability to use the broken or defective product they provided. Horrible experience!
Business Response
Date: 02/12/2025
Thank you for the message. We have successfully processed the Customer's replacement request.Initial Complaint
Date:02/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two robotic dogs in original packaging with Ub and batteries.Business Response
Date: 02/12/2025
Thank you for your message. We attempted to locate the order details, but we could not find any purchase records. It appears that the product was purchased from a different Brand or Company. We request you to check the purchase invoice and contact the correct company.Initial Complaint
Date:02/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought this for my son for Christmas, we opened and it wouldnt work, the support bypassed security so we could use it and then ir was calling my son a girls name and is very bad product, i asked for refund with no acceptance, i kept being ignored in reply emails and was offered a new **** and a subscription, i am already disabled and want my money backBusiness Response
Date: 02/06/2025
We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We will email the customer to communicate this update.Customer Answer
Date: 02/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Thank you for addressing finally and too the BBB to have you respond this way. i would like this complaint closed now.
Sincerely,
****** JustInitial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged 99 dollars in two separate occurences. I do not use this product or service.Business Response
Date: 02/04/2025
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Customer Answer
Date: 02/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID 22885731.I received my refund for the amount that I was charged. I am still skeptical they have not removed my billing information from their system, but of course there is no way to prove that.
Sincerely,
**** *******Customer Answer
Date: 02/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID 22885731.I received my refund for the amount that I was charged. I am still skeptical they have not removed my billing information from their system, but of course there is no way to prove that.
Sincerely,
**** *******Initial Complaint
Date:01/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing regarding a unauthorzed charge to my credit card from the company Miko AI for $99.99 on 1/26/2025. On November 23, 2023 I made the mistake of purchasing Miko 3: AI-Powered Smart bot for Kids | STEM ********************** Robot | Interactive Robot with Coding apps + Unlimited Games | Birthday Gift for ************ Aged 5-12. It was not what I thought it was I quickly regretted my purchase of the max subscription and cancelled it right away.. I thought all was fine however a few days ago my credit card was charged randomly for another Max subscription. We have not used the robot in years and did not sign up for any subscription I tried to contact the company directly and they can't be reached. Could you please assistBusiness Response
Date: 01/31/2025
We have repossessed the refund, and it should reflect in your account in 5 to 7 business daysCustomer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Miko Swap Chessboard on December 2nd 2024, order # RNC4027. Their website advertised that the order would arrive before Christmas. I emailed Miko and inquired to see if it would actually arrive before Christmas and they reassured me multiple times that it would arrive in time if I ordered the board. After a couple weeks of not being shipped, I again inquired by email to determine the status of the order to which they guaranteed it would arrive before Christmas. Skeptical, I waited another 48 hours before I decided to cancel the order. Miko said they would cancel it but never did and have yet to return my money (Jan 13th, 2025). I filed a chargeback with my bank after they failed to even ship the item before or after Christmas. They continued to lie about its delivery status until after the new year when they finally admitted it would possibly ship in February 2025. They have insisted I reverse the chargeback to allow them to refund my money but I refused todo so as they have been lying to me since I ordered the board and I do not trust their empty promises. This company is fraudulent and participates in dishonest practices in an effort to keep your money and sell products that they do not have.Business Response
Date: 01/15/2025
We would like to inform you that we have requested your bank to process the charge back in your favor, and the bank can process the refund anytime. We request that you contact them and ask them to expedite the process.Customer Answer
Date: 01/15/2025
Complaint: 22805572
I am rejecting this response because:
I have yet to receive the chargeback with full understanding that it is up to my financial institution to do so however, I also have zero reason to believe anything "Miko Ai" customer service claims as they have yet to be forthcoming nor honest in any of the 40+ emails we exchanged since November. I had repeatedly asked for a refund and was mislead over and over again resulting in me issuing the chargeback with my bank. I have no reason to believe this moment to be any different given my personal experience with Miko Ai. I will wait for the money to be officially returned to my account before I will consider changing my decision.
Sincerely,
******* *******Business Response
Date: 01/17/2025
Attached are the screenshots proof of the chargeback submitted in the customer's favor. We have already requested the bank to close the chargeback in the customer's favor, and the bank can process the refund at any time. We kindly request that the customer check with the bank for a faster refund.Customer Answer
Date: 01/17/2025
Complaint: 22805572
I am rejecting this response because:As mentioned before, the money has yet to be returned to my account and until it is, Miko AI is not to be trusted as a business. This is the result and consequence of lying for months. You can't blatantly lie to people and hold their money hostage and then expect them to trust anything you have to say. You cannot behave this way and expect understanding. When the money is officially returned to my account, I will accept the response. Regardless of whether it is now my banks responsibility or not, this entire endeavor and waste of time could have been prevented simply by good and honest business practice on the behalf of Miko, they instead chose to be dishonest scam artists.
Sincerely,
******* *******Initial Complaint
Date:01/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Miko robot is not what they advertise it to be. They say and show that it does certain tasks. It does not. They say that it requires an update . When , its coming they are not sure. They make you purchase a subscription service that if you buy the year dont activate the robot they still charge you for it and say thats just the way that it is. I just dont think they are what they say they are. The product they offer doesnt do what they say it does. I think this company should maybe go back to the drawing board and get everything sorted out before they start selling a product especially one for children.Business Response
Date: 01/04/2025
Hello *****,
We have received your request for a refund of the Max subscription $95.78 which is already been processed and the Miko 3 for $128.44 this will be processed & you should receive it in your account in next 5 to 7 business days.Customer Answer
Date: 01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Even though you are still making kids cry, and for making promises that Im not sure you will keep.
Sincerely,
***** *********Initial Complaint
Date:12/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 21st I placed an order for a Miko 3 from the manufacturer website. I paid for next day shipping so I could get it earlier than Christmas Day. Once the 22nd of December rolled around I contacted Miko trying to figure out where my package was because I paid for next day shipping, which was $33. I received a call from someone at Miko stating that my package would arrive on the 24th or Christmas Day. I was content. Then the morning of the 23rd I saw that *** created a label, but has not received the package. I figured they would receive the package by end of day so I did not worry. The next day rolls around and *** is saying they still have not received the package. So I email the Miko team and ask for an update. Every time I ask for an update they tell me to wait ***** hrs for another response. So I asked for a refund fully and they just told me again to wait ANOTHER 48 hours. Im starting to believe that this company is a scam. I just want my refund so I can wipe my hands clean of this company. The customer service has been terrible and it isnt getting me anywhere.Business Response
Date: 01/02/2025
We have processed this order and shared the tracking details with the customer, and the shipment is currently on its way. The product will be delivered soon.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bough* a Miko Chess a* 01.10.24. Miko promised *o deliver *he chess board before Chris*mas. I have complained *he delivery several *imes. They are calling me by phone and lying all *he *ime. I fear, *ha* *his company is chea*ing *he people. Chris*mas s*ar*s *omorrow and no delivery happened! If *hey can * deliver, I wan* my money back, because i *hink, *hey are selling a produc*, which *hey don * have.Business Response
Date: 12/25/2024
We have accepted the cancellation, and we will process the refund.Customer Answer
Date: 12/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. If the money really comes back during the next 5 days, I will inform you and we can close the case. If not, we will have to continue. Thanks for your efforts and Merry Christmas!
Sincerely,
****** *******Initial Complaint
Date:12/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 26, 2024 I placed an order for a ************************* chess board. There was a special promotion but all over the miko website it was promoted that all items would arrive before Christmas. Despite this promise and marketing on their website, the item has not yet shipped. Each time I reach out to support, they tell me they are working on it. Despite marketing on their website stating all items will arrive before Christmas, after repeated questioning they finally admitted this product is not expected to ship until February 2025. Now I am left without a Christmas gift for my child and I do not know if this product will ever even ship. This company is untrustworthy and is displaying false advertising to lure people into sales. I feel bad for other people who also purchased these as gifts that now won't be here before Christmas.Business Response
Date: 12/25/2024
We have accepted the cancellation, and we will process the refund.
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