ComplaintsforTemco Logistics

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Temco Logistics does delivery and appliance installation claiming to use certified installers for ********** and the Navy Exchange through whom I purchased my washer, dryer and accompanying pedestals. Temco delivery personnel only wanted to drop off all appliances in the driveway. They had to be asked to do the installation that was paid for in the purchase agreement. The dryer does not power on and the pedestal for the washer was installed incorrectly and does not function. We were told to hire an electrician to fix the electricity in our brand new home because they do not know how to wire the ** dryer properly. They left no paperwork nor identified what company they represent. 3 calls to ********** and the dryer is being replaced and another certified installer will come in two days to assess the washer.

  Business response

  04/26/2024

  Good afternoon, 

  Thank you for contacting us regarding this matter. I would like to set up a time for our Senior Director of Logistics to contact you to discuss a resolution for this. Please advise a date and time that works best for you. 

   

• Initial Complaint

  03/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  3/15- Delivery team delivered damaged dryer (big dent in the side)- I rejected it 3/22- Delivery team came to deliver a replacement dryer. Delivery driver became irate an unpredictable when I refused to pay additional to reverse the door on the dryer. I firmly refused to pay, he belligerently went back to his delivery truck and told his partner who had already unloaded the dryer to load it back up. They did so and eventually drove away. Still no dryer. I called **********, where I purchased the dryer while they were still parked outside my house. ********** contact TEMCO who told them they cant come back because they were out of the area, yet they were actually still in the neighborhood. The guy became particularity irate when I told him that I wasn't paying him anything (********** confirmed I shouldn't be paying the drivers directly as well). This leads me to feel like he was trying to scam me due to his behavior immediately after I firmly and finally stated that I wasn't going to pay him for the door reversal.So incidents with this delivery company and still not dryer we purchased weeks ago due to issues with TEMCO. Delivery no later than 3/23/24 is need to resolve OR $500 to compensate for the hardships we would have avoided if we had no issues with the delivery teams and service at TEMCO.

  Business response

  07/18/2024

  Good afternoon, 

  This complaint was also received via our customer care portal on our website and processed there. The customer spoke with a manager on 3/22 and the delivery was successfully completed on 3/23. The team was subsequently terminated in an unrelated matter. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February of ********************************************************************************** June of 2023, extensive mold was discovered in my kitchen. The cause of the mold was due to a leaking plastic water line that was installed for the refrigerator without my knowledge, rather than the braided water line that I had purchased, and had the sales documents to prove that purchase. Furthermore I had discovered damage to the back of the fridge in addition to the impacts of mold growth on the fridge. The store I purchased the fridge from required me to file a claim with my home insurance who then subrogated to Temco logistics per the direction of the store I purchased the fridge from. My home owners insurance does not cover the replacement of the damaged refrigerator that was improperly installed. I have been without a functioning full sized refrigerator since June of 2023. I have attempted multiple emails and calls since the subrogation was completed and Temco is not providing clear response nor have they settled the claim in my attempt to recover the cost to replace the refrigerator

  Business response

  07/18/2024

  Good afternoon, 

  I apologize for the delay in responding to this complaint and sincerely apologize for the horrible experience you have had to go through. May you please advise if the claim was ever processed and settled? if not, i will forward this over to what we have left of our ***************** and ask them to investigate immediately. 

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 01/4/24 at apx 1245pm, Temco Logistices was making a delivery to one of my neighbors. In the process of leaving the neighbors property, their large delivery truck backed into my yard and left 2 long and deep turf marks in my yard. Which will cost a few hundred dollars to repair. I attempted to stop the truck but they just ignored me and drove off. I immediately contacted the vendor, *********** who,Temco, were working for on that delivery and filed a claim. A day later I was told by the vendor's insurance company.********, to contact Temco Logistics directly for my complaint. My 1st call to them was on January 8 and I have not received a call back to address my claim. I finally spoke to a claims person on Thursday 1/25 and was told I would hear back within 24 hours. I asked for the managers phone number, as I had my doubts based on recent experience, i would not be contacted and I was given a wrong number which the individual I spoke with assured me was the correct number. It has now been well over the 24 hour time frame and I have been trying unsuccessfully to contact them once again. I would like you to contact them and please press them to display a modicum of professionalism and contact me to address the claim I filed. I have no other option available to me other than to go through your services. Thank you for your assistance in getting this matter moving towards a resolution. I have included photos of the damage and a copy of the delivery manifest. I am also able to produce witnesses who saw the truck damage my property if needed.Claims department phone number ************ Claim # *********** Sincerely,***********************************

  Business response

  02/12/2024

  Good afternoon, 

  As of February 7, 2024, we accepted liability for the claim and notified Sedgewick. It is now being processed by the insurance company. You will need to follow up with ********* as to the next steps. 

  Customer response

  02/19/2024

   
  Complaint: 21216132
  
  I am rejecting this response because: I have yet to be contacted by the Insurance Provider Sedgewick. Once I am contacted by them and they acknowledge they are the responsible party who will reolve this issue and upon completion of the repair, I will be statisifed and drop the complaint. 
  
  Sincerely,
  
  ***********************************

  Business response

  07/18/2024

  Good afternoon, 

  May you please advise if Sedgewick resolved your Claim as of today's date? If not, you will need to contact ********* directly at ************. All of our claims are processed through Sedgewick as of 11/2023. Should you need any additional assistance please reach out and I will assist as much as I can. 

  Thank you. 

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will state emphatically that in my opinion ******** did not adequately represent your interests. Only throught constant pestering of the claims representative and repeated contact attempts with the manager did they finally agree to settle the claim. Their stance was they were not responsible to settle even though they represented you. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered an dishwasher that was to be delivered on 12.1.23. They arrived and brought the new dishwasher in. The old dishwasher was to be taken away. They took the bottom panel off of the existing dishwasher and said that the existing dishwasher was hard wired and they didnt have the insurance to touch it. They then left. My husband unscrewed the dishwasher and pulled it out and there was an existing plug. We tried to call them back immediately but we were told they wont turn around once theyve left. We had to reschedule which we did for 12.6.23, we received no confirmation or anything they would be coming and they came to our house at 6:30am that day not knowing they would come that early we missed them and again they left. We then had to reschedule again for 12.12.23 they call and left a message at 11:54 they would be here in 15 minutes. They rang our doorbell at 12:08 we have a ring doorbell and said we could be there in 10 minutes. They guy said they werent required to wait longer than 15 minutes and theyd already been waiting 5. They then left at 12:15 we could see them pulling away at 12:16. We called again and were told again they do not have to turn around and that we again would have to reschedule.

  Business response

  02/12/2024

  Good afternoon, 

  Thank you for reaching out to us regarding this matter. From what I can tell, there has been a refund for the removal of your old unit, the installation, and compensation provided. The disputed amount of the complaint has been settled. As to the remainder of your complaint, I would like to apologize for the repeated issues in getting your delivery and install completed. Based upon the events you explained in your complaint, I will get this looked into further by the location and sent over to our ******************* so that this does not occur again. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********** order WJ45568334GE Washer/dryer combo Two delivery guys - passenger guy said nothing and he was fine. This complaint is about the driver. Delivery was supposed to occur around 8:30am. Delivery guys walked down my driveway and the driver told me the electrical line was too low and their truck would not fit underneath. When I told the drier I've had several flat bed trucks down here and they all fit under the wire, the driver said to me 'if I get stuck under the wire you gonna get a tow truck and pay for it?' when I said no because he wouldn't get stuck under the wire, he told me I was being rude. The driver then said that there was too much snow and he'd get stuck. I had told the driver on the phone - when he called to say they'd be there in 20 minutes, that there was snow on the ground bc my plow guy only comes when there is over 4" of snow, but I had cleared tracks for them, snow plow on town road had gone through recently, and they should be fine, the driver had said to me no worries, it should be fine. The snow became an issue after the electrical wire was proven not to be an issue. I told the driver if he was afraid to drive in an inch or two of snow, he should get a new job in a different state because there is snow on the ground 4 months out of the year in *******. The guy told me I was being rude, again asked if I was paying for a tow truck if he got stuck and turned around and walked away.If the snow was actually the issue, I could have gone out and cleared the front of my driveway using a shovel. The snow wasn't the issue - this driver just didn't feel like doing his job today and lied about the truck not fitting under the electrical wires and then made the snow an issue after he had said it was fine. He was extremely rude, left without telling me they were not delivering the appliance, and caused me to have to spend an hour on the phone with ********** trying to get the appliance rescheduled. The driver needs to be fired.

  Business response

  07/18/2024

  Good afternoon, 

  We also received this complaint via our ************* email and was addressed via there. Per my notes, customer spoke with management on 12/5 and was successfully delivered on 12/6. The team at issue of this complaint was subsequently suspended and terminated on an unrelated matter.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  10/16/2023 I ordered a washer and dryer from **********. Delivery was set for 10/19/23. Temco never called me. ********** called Temco on 10/20/23 and were told that Temco never received the washer and dryer and they had to do a dock search. I called ********** on 10/23/2023 who then called Temco. Temco said they don't have my washer and dryer and had to do a dock search. I received an email that my delivery was set for 10/26/2023. Temco called me on 10/26/2023 and said they never received my washer and dryer and that I had to call Maytag myself because they weren't allowed to call them. I called Maytag and they told me that Temco scanned in that they had received my washer and dryer on 10/18/2023. WELL THEN WHERE DID THEY GO?? Every single time I called or ********** called Temco we were told they were completing a dock search and sending over a form router but Maytag confirmed they never received anything and none of these notes were updated in the system. WHAT HAPPENED DURING ALL OF THESE ALLEGED DOCK SEARCHES THEY CLAIMED THEY DID?? WHERE DID ALL OF THESE FORM ROUTERS GO THAT TEMCO CLAIMS THEY SENT TO MAYTAG?? WHY IS IT 11/3/2023 AND I DO NOT HAVE MY WASHER AND DRYER???

  Business response

  11/03/2023

  Good evening, 

  Thank you for contacting us regarding this fiasco with your washer and dryer. I truly apologize for the frustration and stress you have endured in trying to get this resolved yourself. From this point forward, I will be monitoring this order and in constant communication with the location. I have reviewed your orders and am requesting information from the location that is handling your order. 

  In addition to this, I have requested that the units that are to be delivered on 11/8 are to be White ***** Serviced. This includes several additional steps that the location has to take in order to assure the unit is received, is in good condition, and will be delivered without issues. 

  As soon as i have the information i have requested from the location, i would be happy to reach out to you and update you along the way. 

  Customer response

  11/07/2023

   
  Complaint: 20822291
  
  I am rejecting this response because:

  Although I can appreciate your offer of 'White ***** Service', I would hope and expect that type of service with every delivery you offer. At this time the delivery on 11/08/2023 has again been postponed because Whirlpool now says the product is back ordered. AT THE **** OF MY ORIGINAL PURCHASE THIS WAS NOT THE ISSUE! Had your company NOT LOST my original washer and dryer I wouldn't still be waiting a month later.
  
  Sincerely,
  
  ***********************

  Business response

  07/18/2024

  Good afternoon, 

  Per my last notification on 11/10/23- proof of the notice to the vendors was sent showing that we did not receive the units. The replacement units arrived to the warehouse in **** on 11/10 and were delivered to the customer on 11/13/2023. 

  Please confirm you received the units in November 2023. 

  Thank you. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Temco Logistics is the company responsible for damages to my vehicle and providing me with expired insurance. They have been negligent and avoiding providing my insurance with the correct and full information to my insurance provider. They have also been very difficult to contact and respond. All while their employee requested I not call police in fear of being arrested. The company truck was also parked in a red zone.

  Business response

  10/03/2023

  Good morning, 

  I have forwarded this complaint to our ***************** and they will look into this for you. 

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 23, 2023 a Temco Logistics Driver from *********, ** was delivering items in ********** ****. The driver recklessly drove onto Highway 56 from a stopped position on the side road of ****************** front of our vehicle causing us to slam on the brakes to avoid a potentially deadly crash with his truck, all the while he was waving and smiling at us. The Temco Logistics driver made no attempts to stop, slow down or move to avoid a crash. This complaint is also about the fact that Temco Logisitics, both the ********* location and the ***************** have no way to report such reckless and potentially deadly behavior of their drivers.

  Business response

  10/03/2023

  Good morning, 

  
  This was originally reported twice on 9/23 via our customer care portal on our website. This has been addressed with the driver both locally and on a national level as it was used during training exercises. As I advised you in the email, we take these types of complaints very seriously and would have the matter immediately investigated. 

  Further, this complaint it outside of the scope for BBB as it entails an incident with a delivery truck and a civilian, not a customer that we had any business dealings with. 

  Customer response

  10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Late June ***************************************************** front of my house.Contacted ********** who directed me to ******************* I was contacted by *************** who referred me to Temco.June 28 received email from a ***************************** of Temco requesting documentation which I provided.July 13 ***************************** of Temco offered a $250 settlement offer which I signed and returned and was told I'd receive check in 2 weeks. As of 9/13/23 I have not received the check. ***************************** does not answer her phone or emails. The Temco corporate number listed online answers with 'no one is available to answer'.*************** at Sedgwick is also non-responsive by phone or email.Called **********, they put me bounced me around on hold for an hour.

  Business response

  09/13/2023

  Good afternoon, 

  I have checked with Claims and Accounts Payable. The check was requested but for some reason had been returned to the office. They are requesting a new one be cut and sent out to you expeditiously. I apologize for the frustration and have passed along your feedback regarding ******* to the ***************** Manager.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩