Complaints

This profile includes complaints for Temco Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temco Logistics

  1405 E Franklin Ave Pomona, CA 91766-5453

  
• 

  Temco Logistics

  300 S Front St Seattle, WA 98108-5195

  
• 

  Temco Logistics

  7447 Morton Ave Newark, CA 94560-4207

  
• 

  Temco Logistics

  1371 Charles Willard St Carson, CA 90746-4023

  
• 

  Temco Logistics

  7130 Miramar Rd Ste 400 San Diego, CA 92121-2340

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to submit a formal complaint. I ordered a freezer through ********** which was delivered March 3rd. the zip code on the delivery was incorrect which I promptly called ********** and corrected. They stated because of the incorrect zip code they had to open a ticket to correct this matter & get the correct delivery team pick up the freezer. This ticket was created & approved on 3/7/25. On 3/10/25 I received a phone call from a temco **** stating that this issue was resolved & that the pick up was scheduled for 3/12/25 and someone was going to call me the day prior with a delivery window time. I took off for the 3rd time for this matter. Since I didn't get a call I decided to call early on 3/12/25 to confirm the pick up to be told that the address was still incorrect the pick up wasn't schedule and they could pick it up instead on the 13th of march. I very upset at the fact that this company is very unprofessional & don't take peoples time into consideration. I've taken 3 days off from work due to this company being incompetent.

  Business Response

  Date: 03/13/2025

  Good afternoon, 

  Thank you for contacting us regarding the issues you have had with your order and the unit being retrieved. We also received your email to our customer care inbox via our website. While reading over the notes, it seems that no one has actually explained the issue with the address change. In general a address change is fairly simple, as you stated a *** ****** is issued and they approve the change which is then updated in our system. However, in you changing the zip code on your order, this changes the delivery agent that actually services the correct zip code. Namely, the original zip code is covered by our ************************************************ and the new zip code is covered by our Armonk warehouse. The East Rutherord team did complete the delivery to the address as requested and as a courtesy to **********. However, this should have never been done and while *** did approve the address change, *** failed to confirm which site would actually be servicing the new zip code. 

  As of right now, I will contact the Regional Manager and ask him to allow us to retrieve the unit to return. Is there a day and time that works for you in order to have this completed? 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consistent issues with this carrier. Issues ranging from delayed deliveries, no shows, no call and just shows up randomly, damaged product, and so forth.Unfortunately, they seem they are a preferred local vendor of ********** thus it's virtually impossible to avoid them.Latest issue was a delivery for yesterday. 2 Boxes were damaged and they said tough luck, call **********, not our problem. They also never called the day prior to confirm they were coming the next day with a 4 hour window. They didn't even call period, they just showed up.I respectfully request the following for all orders:1. Call the day prior with 4 hour time window per ********** Guidelines 2. Call 1 hour before delivery per ********** Guidelines 3. Please don't damage the product per ********** Guidelines

  Business Response

  Date: 02/19/2025

  Good morning, 

  Thank you for contacting us regarding your delivery experience. I am trying to locate your most recent order but the last order that generates under the name and number on this complaint is from December 18, 2024. May you please provide me with your recent order number so that I may properly investigate and assist you with the concerns expressed in your complaint? 

  Thank you, 

  Customer Answer

  Date: 02/25/2025

  As I said, this is not an isolated incident, rather an ongoing issue with multiple orders.

  The most recent order was ORDER #WM97295866

  Date Ordered:
  February 10, 2025
  

  Again, I respectfully request the following for all orders: 1. Call the day prior with 4 hour time window per ********** Guidelines 2. Call 1 hour before delivery per ********** Guidelines 3. Please don't damage the product per ********** Guidelines

  
  

  Business Response

  Date: 03/12/2025

  Good afternoon, 

  Thank you for providing a more recent order for review. I can understand the frustration and stress after just reviewing this one order. I have sent this information to the Regional Director for this location and have requested that he discuss this matter in depth with the local management teams.

  To avoid any further issues, we would recommend that at any time you place an order in the future, please send an email to *************************************** and we will work with the location to ensure that you receive the proper notification and care to your orders that seems to be missing. If there are any special instructions or directions, please provide that in the email as well. This will also give a singular person to connect with instead of many different people. 

  I hope this will help alleviate some of the stress and frustration you have experienced with your orders thus far. Should you need any further assistance regarding this matter or any other order you may have, please feel free to reach out to the email address provided above and we will gladly assist you. 

  Thank you, 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temco Logistics is a contractor for **********, they delivered and installed a washer and dryer for me in November. They installed it incorrectly, and now it is damaged and come to find out it is missing parts. The washing machine shakes violently to the point that it moves out of position. They have come out 4 times to fix the issue and cause me to miss wages due to having to be with them when they are at my home. I also noticed one of the installers browsing around in my garage like he was looking for something to take. I have issued a complaint with ********** and they are asking Temco to return the washer and dryer. Also, Temco is refusing to come pick them up. I've never dealt with service this horrible before. I will never purchase anything from ********** again because of this.

  Business Response

  Date: 01/29/2025

  Good afternoon, 

  Thank you for reaching out to us regarding this issue you have been having with your new washer and pedestal. I understand that you have had several appointments to have the unit inspected and that ** has also came out to review the unit. I would like to first apologize for the issues you have had thus far in getting this matter taken care of. I did review your order and see where there are a few areas of opportunity for the site managing this order. This will be addressed internally and thoroughly. 

  I was also hoping to ask if you had any paperwork from the ** tech which indicates exactly what was wrong with the unit that makes this an installation issue. Once I am able to review and understand this key bit of information, I would like to speak with our Senior Director about how we can make this up to you and restore your faith in Temco. 

  I appreciate any information or documentation you can provide to assist my research and approach to having these concerns addressed and resolved. 

• Initial Complaint

  Date:11/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number- wg74381134. Police report # ********** tangipahoa parish sheriffs office. I ordered a toolbox from ********** November 5, it was shipped November 6. I received numerous emails about the delivery date of November 13 which I agreed to and responded back to all messages. The day of delivery at 7:21. I received an email saying it was out for delivery between 6 AM and 8 Pm. I responded OK being that I had taken the day off work just to receive this package at 9:54. I received an email saying it was two stops away at 11:27. I received an email saying it was delivered. I was sitting on my porch, waiting for it all day and it never showed up. Not only did the driver not supply a picture but he forged my signature on the email that I received. I called ********** customer ********************** numerous times talk to numerous people and finally found out that the driver wanted to go back early so he did not attempt to deliver my toolbox and forged my signature (That is why I am pressing charges, forging my signature and theft of goods both are a felony). The toolbox was confirmed to still be on the delivery truck at the yard. I received no other phone calls from anybody to reschedule delivery or from anybody at **********. I reached out to Temco logistics And they treated me pretty much the same way, numerous emails and no answers about it. I spoke to ***** ********** And have heard nothing else from Temco, so I guess the driver took my toolbox home. This particular toolbox is 8 feet long. Its not a small item. I have pictures of every email and the one I showed the sheriffs department of the forged signature. The ******************* also sat here and watched two hours of my doorbell camera to verify that the delivery driver never attempted to deliver the package. I would like the company to provide me with a toolbox and pay for my days wage that I missed waiting for their delivery driver while he decided to go back to the office early I am a ************ veteran and have

  Business Response

  Date: 12/30/2024

  Good evening, 

  Thank you for reaching out to us regarding this matter. I sincerely apologize that no one reached out to you about this. Since ********** was involved, this was not only escalated by me but by ********** as well and this was addressed internally with our General Manager and our Senior Director. Unfortunately, the information we received was that the team could not complete the delivery and when we tried to get it back out, the order had already been cancelled. I understand that the lack of communication with you was highly frustrating and not helpful to the situation. However, I do want to assure you that this was escalated and addressed internally. There is still an area of opportunity here for improvement and I will forward all of this over to our Senior Director to act upon. 

  I hope you have had a wonderful holiday season and that you have an amazing new year. 

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, I am very upset right now. I must let you know how terrible is Temco **************** from ******, **. I've saw their website has a BBB accredited business which I don't even agree a little and I think they are lying about it since they have so many 1 star reviews on Yelp and also on BBB review website. I've bought a set of washer and dryer from ********** couple days ago and were supposed to be installed today. The worker from Temco **************** checked my wash room and said they can not install the washer on my own wood stand which I've made by myself. I said to them that I can remove it and let them finish the installation. But after I agree the removal of the stand the worker said they STILL CAN NOT install it and they ask me to Find a Handyman to drill a hole on my water pan (the pan is supposed to put under the washer) and until then they can install the washer for me. I'm like are you kidding me? You guys from the delivery and installation company who can not even drill a hole for the customer? If I can do the work why I pay additional fee for installation? Does that make sense? After that, I called ********** to confirm with this kind of situation, the customer ********************** agent said she had never heard that before. So from my view that the worker from the company want additional money to pay to them and then they can get the work done. After I called **********, the workers from Temco logistic company called their supervisor who is a lady and she talked to me said that is their protocol? I don't believe that the installation does not including drill a hole on the water pan. I've also called other installation service and they all said they will help to drill the hole for sure. So they charged the installation fee but refused to do the work. End up they just leave the set of washer and dryer in my garage and tell me until I finish the set up they can install the machine for me.

  Business Response

  Date: 12/30/2024

  Good evening, 

  Thank you for notifying us of the experience you had with one of our teams. I sincerely apologize for the lack of communication or consideration you were provided during their visit. I will identify the team at issue and speak with local management about ensuring that this team is assigned some additional customer ********************** training.  After reviewing the notes on the order, I do see that there was a platform that was in place and requested us to install on top of. I further see notes regarding the installation of a drain pan. I would like to confirm if the drain pan was to be connected to an actual drain or not? it is absolutely against policy to install a washer on anything but a fully cement riser (usually in the garage) or on a pedestal. I appreciate you agreeing to the removal of the platform you had in place in order to allow installation. 

  As to the drain pan, if the pan had an actual drain hole and pipe to connect to, this would need to be installed by a plumber. While drain pans are not required, they are highly recommended and most teams will insist that one be installed if they see the drain hole in the ground where the washer is to be installed. If this was not the case, then the team will be further addressed for this as well. 

  In both instances, I believe that it could have been better and more clearly explained to you as to what was going on instead of what seems to be a very short and inaccurate answers you were given. This will be brought up to our Operations Excellence team and they will work with the location to correct this in their training as well. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company subcontracted instillation with ********** of my three appliances. The installers arrived at my house. They incorrectly installed two items, they did not install one item. They did not have me check the items and accept delivery of them and indicate that there are no issues with them, per my contract with ********** once delivered I retain responsibility of the items and any issues with them, and my signature of these items indicates that I acknowledge their receipt and condition. The delivery/installers FORGED my signature. They did not review the condition of the items, they did not go over their function and confirm that they were in working order, they walked out of my house like they were going to the truck and left and did not return. When I called them to question they would not answer, the office would not rectify the situation, and this is forgery of over ***** dollars in material.

  Business Response

  Date: 12/30/2024

  Good evening, 

  Thank you for contacting us regarding the experience you had with our delivery team on 11/14/2024. I have reviewed your order and see that the team did put initials on the electronic signature in the app on their mobile device but i do not show any signature on the physical POD. The team did this so as to be able to move to the next stop; however, admittedly there were other options they could have "signed" such as "refusal". I will notify our local leadership and their local HR partner of this matter so that it may be addressed accordingly. 

  I have also reached out to the location to request that they process a refund for the parts and services on this order. In the meantime, if you are able to send me over a copy of your receipt for the initial order, i can use that to request a check for the amount of the parts and services as shown on your receipt instead of waiting for computer systems to process the request and transfer to ********** systems. 

  Please let me know how you would like to proceed. 

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temco Logistics does delivery and appliance installation claiming to use certified installers for ********** and the Navy Exchange through whom I purchased my washer, dryer and accompanying pedestals. Temco delivery personnel only wanted to drop off all appliances in the driveway. They had to be asked to do the installation that was paid for in the purchase agreement. The dryer does not power on and the pedestal for the washer was installed incorrectly and does not function. We were told to hire an electrician to fix the electricity in our brand new home because they do not know how to wire the ** dryer properly. They left no paperwork nor identified what company they represent. 3 calls to ********** and the dryer is being replaced and another certified installer will come in two days to assess the washer.

  Business Response

  Date: 04/26/2024

  Good afternoon, 

  Thank you for contacting us regarding this matter. I would like to set up a time for our Senior Director of Logistics to contact you to discuss a resolution for this. Please advise a date and time that works best for you. 

   

• Initial Complaint

  Date:03/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15- Delivery team delivered damaged dryer (big dent in the side)- I rejected it 3/22- Delivery team came to deliver a replacement dryer. Delivery driver became irate an unpredictable when I refused to pay additional to reverse the door on the dryer. I firmly refused to pay, he belligerently went back to his delivery truck and told his partner who had already unloaded the dryer to load it back up. They did so and eventually drove away. Still no dryer. I called **********, where I purchased the dryer while they were still parked outside my house. ********** contact TEMCO who told them they cant come back because they were out of the area, yet they were actually still in the neighborhood. The guy became particularity irate when I told him that I wasn't paying him anything (********** confirmed I shouldn't be paying the drivers directly as well). This leads me to feel like he was trying to scam me due to his behavior immediately after I firmly and finally stated that I wasn't going to pay him for the door reversal.So incidents with this delivery company and still not dryer we purchased weeks ago due to issues with TEMCO. Delivery no later than 3/23/24 is need to resolve OR $500 to compensate for the hardships we would have avoided if we had no issues with the delivery teams and service at TEMCO.

  Business Response

  Date: 07/18/2024

  Good afternoon, 

  This complaint was also received via our customer care portal on our website and processed there. The customer spoke with a manager on 3/22 and the delivery was successfully completed on 3/23. The team was subsequently terminated in an unrelated matter. 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February of ********************************************************************************** June of 2023, extensive mold was discovered in my kitchen. The cause of the mold was due to a leaking plastic water line that was installed for the refrigerator without my knowledge, rather than the braided water line that I had purchased, and had the sales documents to prove that purchase. Furthermore I had discovered damage to the back of the fridge in addition to the impacts of mold growth on the fridge. The store I purchased the fridge from required me to file a claim with my home insurance who then subrogated to Temco logistics per the direction of the store I purchased the fridge from. My home owners insurance does not cover the replacement of the damaged refrigerator that was improperly installed. I have been without a functioning full sized refrigerator since June of 2023. I have attempted multiple emails and calls since the subrogation was completed and Temco is not providing clear response nor have they settled the claim in my attempt to recover the cost to replace the refrigerator

  Business Response

  Date: 07/18/2024

  Good afternoon, 

  I apologize for the delay in responding to this complaint and sincerely apologize for the horrible experience you have had to go through. May you please advise if the claim was ever processed and settled? if not, i will forward this over to what we have left of our ***************** and ask them to investigate immediately. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/4/24 at apx 1245pm, Temco Logistices was making a delivery to one of my neighbors. In the process of leaving the neighbors property, their large delivery truck backed into my yard and left 2 long and deep turf marks in my yard. Which will cost a few hundred dollars to repair. I attempted to stop the truck but they just ignored me and drove off. I immediately contacted the vendor, *********** who,Temco, were working for on that delivery and filed a claim. A day later I was told by the vendor's insurance company.********, to contact Temco Logistics directly for my complaint. My 1st call to them was on January 8 and I have not received a call back to address my claim. I finally spoke to a claims person on Thursday 1/25 and was told I would hear back within 24 hours. I asked for the managers phone number, as I had my doubts based on recent experience, i would not be contacted and I was given a wrong number which the individual I spoke with assured me was the correct number. It has now been well over the 24 hour time frame and I have been trying unsuccessfully to contact them once again. I would like you to contact them and please press them to display a modicum of professionalism and contact me to address the claim I filed. I have no other option available to me other than to go through your services. Thank you for your assistance in getting this matter moving towards a resolution. I have included photos of the damage and a copy of the delivery manifest. I am also able to produce witnesses who saw the truck damage my property if needed.Claims department phone number ************ Claim # *********** Sincerely,***********************************

  Business Response

  Date: 02/12/2024

  Good afternoon, 

  As of February 7, 2024, we accepted liability for the claim and notified Sedgewick. It is now being processed by the insurance company. You will need to follow up with ********* as to the next steps. 

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21216132
  
  I am rejecting this response because: I have yet to be contacted by the Insurance Provider Sedgewick. Once I am contacted by them and they acknowledge they are the responsible party who will reolve this issue and upon completion of the repair, I will be statisifed and drop the complaint. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/18/2024

  Good afternoon, 

  May you please advise if Sedgewick resolved your Claim as of today's date? If not, you will need to contact ********* directly at ************. All of our claims are processed through Sedgewick as of 11/2023. Should you need any additional assistance please reach out and I will assist as much as I can. 

  Thank you. 

  Customer Answer

  Date: 07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will state emphatically that in my opinion ******** did not adequately represent your interests. Only throught constant pestering of the claims representative and repeated contact attempts with the manager did they finally agree to settle the claim. Their stance was they were not responsible to settle even though they represented you. 
  
  Sincerely,
  
  ***********************************