Complaints

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was a resident from April 2019 to November 2024. During the duration of my lease, Jensen Property Management broke multiple tenant rights. The most severe was no hot water in my kitchen sink for over 32 months during my time there. They were aware as I filled maintenance requests and spoke to the on property manager numerous times. They told me there was nothing they can do. & They continued to charge me full rate for my rental and continuously didnt try to resolve my issue. As a single mother of one, it left me with no options. If I moved out, they stated they would charge me a penalty even though it was their problem. I reached out to their main office and sent multiple emails with not one response. They wouldnt even take my call. I was fearful of retaliation and the safety of my family by breaking the lease or finding other accommodations. I just moved out and feel safe enough to raise my concerns as there are still other units facing the same issue and are being treated so unfairly just like I was. The living conditions are horrid, theres dog f**** all over the property, mold in all the apartments, broken amenities, extreme termite damage which can cause injuries, roaches, loud parties, fighting neighbors, ****** items left by dumpsters, homeless people in and out of the complex all times of the day, and so much more. In addition, this year 2024, they added a hidden fee located at the very bottom of the rental contracts for move in assistance which doesnt benefit any current tenants. This was not shown up front and breaks a law passed by California in the early months of 2024.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My daughter, *****************************, signed a one-year lease for property 554 A ******* Avenue in San Diego, CA. on 3/12/24 with Uplift Property Management. Since we are acting as the guarantors, they requested my husband sign as well which he did on 3/13/24. She was told by their employee, ********, the previous day to pick up keys at 8:00 AM on 3/13/24 after dropping off the check. on 3/13/24, after some 15, mostly unanswered, phone calls to ********, a helpful coworker and having a maintenance worker break open the lockbox, she was able to get into the place after 4:00 PM. ******* called SDGE to get electricity and gas connected, only to find out that her side unit A had no separate meter for electricity and gas which ******** assured her verbally that she would take care of before signing the lease and basically expecting her to forget about it and foot the bill for utilities at the entire place.******** calls to ******** remained unanswered, only to be told by *****, ********'s supervisor, after supposedly checking with the *** and landlord, that my daughter will be held responsible to the lease terms even though Uplift Property Management so grossly violated their duty to manage this property. We consider this a breach of contract because they completely ignored her calls and pleas for help with this situation which represents to us a irrevocable loss of trust in this tenant/landlord relationship. I guess the only one who has to abide by the rules is the renter. This has been a truly awful and frustrating experience and now my daughter is stuck at this place because we cannot afford to buy her out of the lease, since they will take their time finding another renter because they already found some poor sucker living there.

  Business response

  04/12/2024

  I have looked over this and the tenant is not responsible for the entire property gas and electric bill. They will be ratio utility billed so she will get her portion and other will get their portion. As for the keys the lockbox did break and we sent maintenance there same day so she could get the keys still on her move in date. Sorry that this didn't happen at 8am as requested but it is still compliant with the lease agreement. 

   

  As far as we know the tenant is still occupying the unit and no issues have persisted with the actual occupant. If there are other issues please submit them through our maintenance portal and we will address them in timely fashion. 

   

  We will not be releasing any funds not the responsibility of the contract. No material breach has occurred. If the tenant would like to elect to execute an early termination we can work through that process as outlined in the lease.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  False misleading consumer by FAKE address in Address: ********************************************************************, ** ***** ******** reviewing your suggestion D St, ******* ** ************************************ ****************************************, and Mr. ** front desk said no idea about Jensen because they are in ****** !Mold repairs took 3 full week and now leaking after 3 times fixing water leak with UNLAWFUL MEXICAN as My ************ Handyman shady because they covered camera and discounected inter net to check my personal ithems and lost my gold.

  Business response

  10/17/2023

  ************************** has multiple locations across San Diego County. We have an office space on ***************, an Office on D street and multiple apartment offices across the county.

  Vendors have confirmed that there was a leak and damage cause by ******. The entire remediation process has been completed. The extensive property damage required multiple weeks of work. ****** denied vendors access multiple times and has made baseless claims against Uplift and other vendors. 

  At Uplift, we do not tolerate racist comments as the one mentioned above by ******. Every vendor we use is licensed and insured in the *******************. ************ Handyman included. It is also important to note that ************ Handy Man is not **************************.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been at the Jensen Property residence going on 4 years. I placed a maintenance request on 6/26/22 at 12 noon for my bathroom sink that is stopped up. After ********************************************************************** the sink starting to turn black and beginning to stink up the entire unit. My fear is a pest has died in the pipes. Quite naturally I became concerned for my health. I reviewed the status of the maintenance request that showed only that the Property manager named ***** had reviewed the complaint @ 6pm the previous evening. I decided a call would be more appropriate, when I did ***** (Property Manager) picked up the call seeming miffed before I could get a word out and literally asked me what the big deal was as its just a stopped up sink. He went on to berate me snapping that I should check my tone or email communication would be my only option. I eventually hung up on him as I could see he clearly didnt care. I commented that I am unsure how he obtained his position behaving as he had.In addition the plumbing issue unresolved. While I intend to file a complaint with the *********************** I want to make the better business bureau aware as well.

  Business response

  06/28/2022

  It looks like this had been scheduled to be taken care of last night. Please advise if this doesn't take place through your tenant portal. Less than ************************************************************************************************ on Sunday night. We do have 24hr emergency ***************** through drain medic and the number is listed on our website, our after hours voicemail, and your lease.

  Customer response

  06/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is typical of a lazy property management company not taking ownership. I had to reach out a second time to get the issue resolved something a tenant who has paid the rent BEFORE its even due for 4 years should not have to do. I will make my concerns made on various outlets regarding the lack of professionalism made by Jensen Properties while I work towards moving out 

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩