Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pick-N-Pull has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforPick-N-Pull

    Auto Wrecking
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      12/05/2023 , and 12/12/2023 I purchased auto parts on this day . I spent $130 . I returned to the parts store make a exchange for another part for my car. They accepted the exchange and allowed me to look for the part. They didn't have it at this location, so we went to the other location to get the part. They didn't have it there either. So I asked for a refund my money back, they refused . I called the office and asked for a manager. I spoke with ********************* , I explained the situation to him, I asked for the corporate office he put me on hold for 10 minutes and never came back. I hung up and decided to contact the BBB for assistance in getting a refund.
    • Complaint Type:
      Product Issues
      Status:
      Unanswered
      Sold my vehicle to a Company called *********** located at ************************************************************************** on October 31st 2023. They gave me a check that bounced. Then they gave me the runaround about why the check bounced! Now Im waiting for a new check supposedly being sent from there corporate office in **********. This now has me basically waiting almost 10 days for this check that I still havent received. This company should be fined for first not giving me a check that I could cash right away! Not 10 days after they took possession of my car (still waiting) that I still havent received. Im very upset & really would like for you to contact them & tell them that this is totally illegal to not pay for a vehicle on the spot at the time of sale! Not giving a check that is going to bounce! And then tell me oh you got to wait for a check coming from ********** now another 5-7 days! Please do something about this fraudulent company!
    • Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      False ads. Jeep patriot says zero dollars
    • Complaint Type:
      Product Issues
      Status:
      Unresolved
      Bought a part from pic n pull the item was not functioning properly they had no more of that item for sale I asked for a full refund per state law they refused to refund.

      Business response

      03/31/2023

      Pick-n-Pull store policy states that no cash refunds will be issued. This is posted throughout the store. Rather, customers will be issued credit which can be used any time and does not expire. As stated, the customer purchased a part. He was not charged for the core as he had one when he arrived. The part purchased, ultimately, did not meet his standards. The customer elected not to choose from another car in this yard or two other regional yards. He used a portion of his credit to repurchase his core.

      Customer response

      04/02/2023

      I am rejecting this response because:

       

       

      State laws isays if you have a receipt consumers will have 30 days from the purchase date to receive a full refund or a credit (at the consumers option), with receipt or any other confirmation given to show that 30 days has not elapsed and as long as the merchandise has not been used or damaged.

       

      I pulled every Alternator in the Elliot ****** yard. All I ask for is my money back. I gave the alternators back in about 3 days or so. I got store credit for like 20 less then that. I had to buy a new alternator from ** and need the cash to make the purchase.

       

      Then I said alright I just buy all the alternators I pulled because there all cores to you anyway i just buy them and rebuild them. and that's how I would use my store credit. When I returned the Rep would not let me buy even one alternator with my store credit.


    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On Feb 2 we arrived at the business at 4:30pm ( ****************************************************) and stood at the door while the counter staff did not acknowledge us. The signs on the door varies in time of operation hours from 9am to 6pm and 9am to 5pm. The advertisement for the winter hours did not indicate and closure of business earlier than 5pm. When I asked thru the exit door if the business was closed. A gentleman with a white ***** and yellow vest said with a rushed short tone of voice. We are closed and I said your sign says you close at 5pm and he said yes. And my response is but its 4:30 and you are closed? He said yes MY website says we close early My response to him was, but your sign on the door says you close at 5pm and does not mention anything about closing early. I explain to him that was fall advertisement. He then pointed to the sign on the exit door that was upside and not legible. Saying that sign said they closed early. This is not appropriate to have various signs with their opening times. Hes approach was demeaning and not customer friendly. There was a customer that says they do that all the time by closing early. What is I dont have access to internet and see whatever he was referring to. I took pictures of the multiple signs with various hours. If they can change the sign for the actual hours and remove all other signs that are not appropriate. Train the agents to be customers friendly and helpful not rude to customers. Clearly post the current operating hours. And Id like an apology for this workers response because I drove 45 mins to do business with this company and I was very disappointed how they approached me.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Bought a used tire that had hidden damaged,tried to returned it the next day and they refuse to honor the warranty claiming that they did Not marked the tire,****** refuse and was very rude at the fact that he was the one whom sold me the tire and since it was kind of busy did Not marked it, all I wanted was an exchanged but he refused and was very,very Rude,Not wanting to honor the warranty.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Okay well pick n pull every so often has a half off sale. I read the dis claimer before i drove all the way there. I wanted a tire & for 1/2 off. It clearly states the sake excludes tire sets of 2 or 4 tires. ************ sets., ***************************** wheel sets! So that would mean a single tire is included in the sale

      Business response

      11/28/2022

      This was handled appropriately.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      11/17/22 THEY ARE FIRING ME AND CHOOSING NOT TO PAY ME UNTIL NEXT WEEK, YOU HAVE TO PAY UPON TERMINATION.

      Business response

      12/13/2022

      This was handled per policy
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      on Sunday, 10/23/2022,I went to ********** in ***********, **...I bought a trunk lid and a bench seat out of a **** Buick Skylark.My bill was 128 and change...i thought that was somewhat high , so I checked my receipt.She charged me for a 215-1,at *****.. which by their pricing board, is a seat with tracks, a front seat.What I got was a *****, which is a rear seat , which does not have tracks.It is priced at 27.99...When I called back, the girl said, "well, thats what it comes up in the system"...you know, if the pricing had been, all seats at *****, I wouldnt have said a word...but they clearly are different parts, and I got charged for the wrong one.It would have been fairly easy to go to the car and see that the rear seat was gone, and the front one, with tracks, was still in the car...but they wernt interested in making this right, they took the lazy way out and blamed the computer..either way, 25-or 26 dollars wont make me or break me, but to me, this is fraud...and I wont EVER do buisness with a Shnitzer buisness again...

      Business response

      10/25/2022

      We have called the customer and apologized, for which he was grateful. He has been granted a full refund and will be returning.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Sept. 8, 2022 purchased 4 tires and matching rims at pick n pull with the guarantee they would fit my car. ******************* tires refuses to put them on my car because they dont fit, the lug pattern was not a match with my car though I was guaranteed that theyd match. Also the tires were in unsafe condition because of tread wear. Im just a handicap senior knowing little about cars but I feel scammed. I returned the tires and rims Sept 9, 2022 and requested a full refund because the guaranteed to fit tires and rims did not fit!!! They promptly handed me a small slip of paper telling me not to lose it as it was my proof of STORE CREDIT for the $201.73 I spent on the tires and rims. Thats a scam if I ever saw one.

      Business response

      10/19/2022

      The customer was contacted and this resolved to their satisfaction. I just did not get that posted in time.

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.