Complaints

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is ************* located at ******************************************************************* phone# ************ Manager: Fhuq or Fhuk (rude) lacks proper ***************** Date of Transaction: 9/2/2022- I brought DMV paperwork for my Mom's car and ***** of ******** paperwork for my Mom who has dementia. I was told the tow driver would pickup car between 8 am - 12 pm on 9/7/2022 and deliver me a check for $380.00 in my Mom's name. I look outside at 7 am this morning 9/7/2022 and the car is gone. I wait until 9 am to call when Pick n Pull opens and they tell me we have the check here. I told them I had a brand new battery in that car and why did the tow driver take the car before the arranged time (no answer) Was told by the employee that technically its Pick and Pull property now and unfortunately we cant take it out the car. I live approximately 25 miles away and came to you guys on 9/2/2022 to process the paperwork, now you want me to come back and pickup the check that the tow person allegedly had when he picked up the car earlier than he/she was supposed to. Record # **-Y09-23; Quote # Q-*******; Yard # **. I have a receipt for the battery I purchased from a shop I had the car in which i paid $135 plus $15 warranty. The car did not pass smog and has not been driven. Being that the tags were up for renewal and i had passed more than 60 days, the car was outside of the retirement program period, so the next best thing was to junk it.

  Business response

  09/19/2022

  Customer was contacted by ***************** Issue resolved to all parties satisfaction.

  Customer response

  09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I sold this place aluminum scrap metal. And was given a worthless credit card with nothing on it, then they tell me wait 3 days n try again, a week later and they refuse to pay me blaming the credit card people and there blaming shitster Steele, I want everyone to know there crooks

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi,On August 8, 2022 I visited Pick-n-Pull to purchase a vehicle driveshaft. A year prior on June 6, 2021 I received $39.55 store credit slip/receipt for a return of a vehicle window. This receipt has no expiration date listed. I had the intention of using this store credit on my driveshaft purchase. I had not been to the business since I received the store credit. When I attempted to use the credit slip on my driveshaft purchase the cashier claimed that the slip had zero balance. I mentioned this was impossible since I had not purchased anything with it and had not been to the establishment since obtaining it. She called her corporate office to gather more information and she was unable to retrieve any information besides the initial zero balance statement. I asked her if she could tell me what the credit had been used on. She said that they recently "upgraded their systems" and were unable to retrieve any information on old credit slip accounts. I asked her to honor the credit since I had not used it nor could she tell me where the money had gone. It is also worth noting that credit slips are marked with a pen after use to reflect new balance or confiscated if they have zero balance. I mentioned this as well since my slip had no markings. She refused to honor the credit and would provide no explanation on what/when/where/who had used my store credit. From the business all I ask is my store credit be honored and applied to the driveshaft purchase I made.

  Business response

  08/15/2022

  The situation was resolved to the customer's satisfaction.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a toolkit reward member for more than 2 years now and have recently completely stopped receiving my $20 vouchers that members earn everytime they spend $350. In the beginning of being a member I would receive my vouchers relatively promptly once I reached the $350 threshold and eventually I stopped receiving them regularly. I then I had to contact pick n pulls' toolkit reward email for help in sending me my vouchers accordingly to which they would eventually generate and forward them to my email. It got to the point to where in order to receive the vouchers that I had earned I would need to contact the reward department otherwise I simply would never receive them. Many times the representative I would be in contact with would recommend for me to check my spam inbox and not once were the emails sent there. Most recently I am still not receiving my vouchers, I have sent 2 emails within the last month (on 7/11 and 7/20) to the toolkit reward program email address provided on their website and am yet to hear back. I spoke with a worker at my local pick n pull that I frequent and they recommended that I reach out to corporate. I've called the corporate help desk, they provided me with a contact number for toolkit help and the phone rings until you reach a voice-mail that I assume at this point no one tends to. The fact that your program cannot deliver on the benefit it has promoted to the public has created a headache for myself and I'm sure many others as well.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had recently purchased an engine from pick and pull the engine was no good so I returned it for store credit I ask them at the time can they put it on a card because receipt are easy to lose or fades away they stated thats not how it works and gave me a paper receipt. Upon my return to use this receipt in the next few months it was not honored by the store do to it was fade and can not be scanned I had $195.00 store credit that I just cant get back, Im a hard worker and I feel I should be reimbursed my money or credit even when I returned the engine within 30days of the money back or store credit date now I have nothing and I wonder how many other people this happened to throughout the years

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I pulled a power steering rack from a vw passat today, and was overcharged. It should have been 60, but was ******.*****, the person helping me, the supposed suoervisor told me that if audi sells it as an assembly he will too. After finding it as an assembly he went back on his statement.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In 2019, I went to the Pick-N-Pull in ************** (585 ********, ***************, ** *****) and I agreed to sign up for "rewards" and gave them my email address. Later, I did not want to receive any more emails. The email had an option to "unsubscribe" which I did, but the emails kept coming. I tried unsubscribing many times over many months, and the emails kept coming. I called them today (April 2, 2022), and they wouldn't remove the email, and they said I had to visit their store and meet with their supervisor. Isn't that illegal to keep spamming people that no longer want emails? Why doesn't their unsubscribe do anything? They should be fined for violating these rules. My rewards account with them is "***-R-1178876", and my email is ************************* I just want the spam to stop.

  Business response

  04/18/2022

  The customers email was removed from all of our distribution lists. He shouldnt receive any additional correspondence from us going further.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My car needed to be taken away this week and the ********* picknpull told me both on line and on the phone that they would give me $294 for it. When the tow truck driver came he only gave my wife $247! When I asked about it both on the phone and in person I was told repeatedly that the $294 'wasn't in the system' even when I showed them the emailed offer that they had sent me!

• Initial Complaint

  03/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got a 2007 ***** Impala LTZ March 2 @ 1:25 pm. I paid $2,380.90. They didnt fully tell me the engine was shocked and it blown on me while driving and I only had the car for 24 hours. I had to have the car towed as well and it was $135. I want a full refund for the car and towing fees.

  Business response

  03/15/2022

  We spoke with the customer and agreed to exchange the Impala for an Expedition on site. We are also going to issue a cash refund of $135 on sale to cover the tow fee she incurred. Per local management, we will take care of her. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩