ComplaintsforStates Recovery Systems, Inc.
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with states recovery system, I do not have a contract with the collection agency. They did not provide me with the original contract as requested.Business response
07/11/2024
States Recovery Systems, Inc. has reviewed the attached complaint however has not been able to positively locate an account for this consumer. There is not sufficient matching PII to disclose further information. I recommend calling our office at ************ so we can determine which account this is in regard to. Thank you, States Recovery Systems, Inc. *********************Initial Complaint
06/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with States Recovery System, I do not have a contract with *******************, they did not provide me with original contract I requested.Business response
06/25/2024
Attached is a copy of the "original contract", as well as pay history with numerous payments.
Thank you,
Initial Complaint
06/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
************************* ******************************************* ************* Dear BBB,I am writing to file a formal complaint against States Recovery System and **************************** concerning an erroneous claim on my credit report. According to my credit report, I allegedly owe money to ****************************, which I firmly dispute.I have never received any form of communication from **************************** regarding the supposed debt, including letters, phone calls, or emails.Upon the end of my tenancy, I complied with the request to vacate the property. My security deposit was retained without any explanation or itemized list of deductions.No opportunity was provided for me to be present during the final walk-through inspection, which is a standard practice to ensure transparency.I am currently unaware of the specific charges being claimed against me, as there has been no breakdown or justification provided.This lack of communication and transparency has led to an unfair and unverified debt appearing on my credit report, causing significant stress and potential financial harm.I have attempted to contact both **************************** and States Recovery System to seek clarification and rectification, to no avail.I have reviewed my rights under the Fair Debt Collection Practices Act (FDCPA) and believe that my rights may have been violated due to the lack of verification and communication of the alleged debt.I am requesting the BBBs assistance in investigating this matter and facilitating communication with the aforementioned parties to ensure that any incorrect information is removed from my credit report. I am prepared to provide any necessary documentation to support my claim.Thank you for your attention to this matter.Sincerely,*************************Business response
06/04/2024
States Recovery Systems, *** has investigated the consumer complaint and is providing validation of the debt by mail direct to the consumer as well copied to this response. SRS was assigned this debt by **************************** in March of 2019 subsequently our required collection notice was mailed to the last known address on file and it was not returned as undeliverable. Attached you will find the lease, security deposit forfeiture form which summarizes the charges and balance owed and the detailed evidence of the charges. Should the consumer want to resolve this balance please call us at ************. Thank youInitial Complaint
05/12/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
am not liable for this debt with charter communications, I do not have a contract with STATES RECOVERY SYSTEMS , they did not provide me with the original contract as i requestedBusiness response
05/24/2024
States Recovery Systems, Inc. is in receipt of and in the process of investigating the consumers complaint as stated. Our initial findings are that the debt stated and "charter communications" is not a client of ours. We do have a consumer by this name in our database and did just a few days ago receive a ************* dispute on which is also currently being investigated during which validation will be mailed including statements and membership agreement. These documents should be mailed next week.Initial Complaint
03/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this collection with States Recovery Systems. I do not have a contract with First Tech FCU. They did not provide me with a contract bearing my signature as requested.Business response
03/15/2024
States Recovery Systems, Inc. has received and is processing the consumer claim of disputing responsibility for the mentioned account. We will update/status the account properly as a dispute and once documentation is obtained, we will mail the written response directly to the consumer. If it is found that the consumer is not responsible the tradeline will be removed and the account will be closed and returned with written verification sent to the consumer directly. This process usually takes ***** days to be completed.
Thank you,
Customer response
03/15/2024
I am rejecting this response because: the response did not state they would provide a contract bearing my signature.Business response
03/19/2024
Attached is the validation on the mentioned account along with a membership application signed. Please note that the email address, phone number and mailing address used to open the account, and all match the information used on this complaint. This is also the importation used to verify identity while opening the account. Realtime interaction also is required while opening the account which again would have used this information.
Compliance,
States Recovery Systems, Inc.
Customer response
03/19/2024
I am rejecting this response because: my information was leaked during the equifax and experian data breaches so my information was public info. Also my signature is not on those documents. There was a completed FTC report filed as well.Business response
03/19/2024
There is a signature on page 20 of the information that we sent. To further investigate your claim of Identity Theft as a result of the credit bureaus data breach we would need a notarized claim of identity theft with a copy of your State or Federal issued identification as well as a police report filed with your local police or sheriff department.Customer response
03/19/2024
I am rejecting this response because: I completed the above requests with the original creditor when I first learned about the fraudulent account. Thats an electronic signature. Not mine.Initial Complaint
03/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with FIRST TECHNOLOGY FCU, I do not have a contract with STATES RECOVERY SYSTEM , they did not provide me with the original contract as i requestedBusiness response
03/15/2024
States Recovery Systems, Inc. has received and is processing the consumer claim of disputing responsibility for the mentioned account. We will update/status the account properly as a dispute and once documentation is obtained, we will mail the written response directly to the consumer. If it is found that the consumer is not responsible the tradeline will be removed and the account will be closed and returned with written verification sent to the consumer directly. This process usually takes ***** days to be completed.
Thank you,Initial Complaint
03/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
SRS is calling from a unknown number and leaving a message saying they are filing a judegment against me for a debt I owe. I called this number ************ and was transferred to a representative who stated I owed a debt to EasyPay Payday loan for $1800.00. I advised this is not true and if so please send something in the mail stating so. The representative was rude and just said ******** in court and hung up. This company has even called and left a message on my husbands cell phone # about me.Should I contact a lawyer to make this stop?Business response
03/19/2024
States Recovery Systems, Inc. has no record of this consumer. The phone number the consumer called *************) is not a phone number that belongs to or is associated at all with States Recovery Systems, Inc. and our company does not represent or collect any debts on behalf of EasyPay Payday loan as the consumer references in the complaint. This consumer has filed this complaint against the wrong entity and we will consider this matter closed.Initial Complaint
02/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with lovelys health wellness bod. I do not have a contract with States Recovery System, they did not provide me with the original contract as I requested.Business response
02/19/2024
States Recovery Systems, Inc. has investigated the consumers claim. We previously validated; sent a copy of the consumers pay history and a copy of the finance agreement that she entered into with HEALTHCARE FINANCING OF *******, LLC. which under section 9 states that if the consumer defaults on this Installment Loan Agreement the agreement is transferred back to the medical provider. In this case Lovelys Health Wellness & Body Sculpting. I have attached our previous response which was mailed on February 8, ****. The consumer pay history reflects 5 payments being made then the transactions began to fail, the default date is April 5, 2022. The account was charged off and assigned as a collection account to **********************, *** on August 25, 2022. Should the consumer desire to resolve this matter please contact our office at ************. States Recovery Systems, *** consider this matter closed. Thank you.Initial Complaint
01/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for the debt with First Technology. I do not have a contract with States Recovery Systems, they did not provide me with the original contract as requested.Business response
01/22/2024
States Recovery Systems, Inc. has requested docs based on the consumers original dispute through the credit bureaus which was processed on January 10, ****. We placed a hold on efforts according and have attached the documents to show responsibility and balance as currently stated. The contract is with the original creditor First Technology ******************** not with States Recovery Systems. It has been assigned to SRS for collections however as such we are attempting to collect a debt. The validation has not only been attached but is also being mailed direct to the consumer.Initial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with First Technology FCU, I do not have a contract with STATES RECOVERY SYSTEM , they did not provide me with the original contract as requested.Business response
11/07/2023
States Recovery Systems, inc. has received and is investigating the consumers complaint. We mailed the required "Validation Letter" on February 22, 2023. This complaint is the first communication received from the consumer. We have placed the account on hold while we investigate and provide validation/verification of the debt and responsibility to the consumer at the address listed on this complaint. The original creditor First Technology ******************** has assigned the balance of $170.14 to collection. This deposit account was opened on December 14, 2021 and was charged off on December 08, 2022 Then assigned to is on February 21, 2023. this process typically takes ***** days.
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Customer Complaints Summary
14 total complaints in the last 3 years.
12 complaints closed in the last 12 months.