Business ProfileforEyeconic, Inc.

Purchase Nov 2023; Warranty issue April 2024 I purchased perscription eyeglasses from Eyeconic, a subsidiary company of VSP, my vision insurance provider in November 2023. Glasses had transition lenses (go to sunglasses outside). In March 2024 they began to not transition back to non-shaded when coming indoors on half of my lens. I submitted for a REPLACEMENT via warranty in April 2024. Warranty replacement was approved.I returned my eyeglasses 4/23/24 via UPS.I was informed my frame was no longer available and offered and alternate.I replied asking why could my original frame not be used, but if not, please replace with frame they offered.Received email stating the alternative wasn't available, even though it show as an option on website.I phoned Eyeconic on 5/8/24 and was told I had to pick a replacement frame the cost exactly the same amount because they had no ability to refund or charge from their system. If I chose lesser cost frame I would forfeit money. I was instructed by service rep to "just get a refund and a reinstatement of your VSP benefits and start from the beginning". I agreed to do so.On 5/10/24 I received email stating they wouldn't reimburse my my funds due to "too much time expired". I phoned Eyeconic (5/10/24) and spoke with *****, a supervisor/manager. He told me he would try to get my refund and VSP reinstated and would phone me back. He called back and said they would only offer me a 'store credit' to be used with them. No reinstatement of insurance nor refund of my expenses. They still have my original eyeglasses.I contacted VSP to get my insurance reinstated, and was told by ****** that she was instructed by Eyeconic that the "issue" was too much time had elapsed since their email to me on 5/2 at 10:16am. I have electronic email proof I replied on 5/2 at 10:57am.I phoned VSP again, received a "member promise authorization" to use at an alternate eyeglass vendor.I would like a refund of my expenses of $151.50.