220 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ryan P
5 stars04/06/2024
i love my progressives!! these are better than the ones i had that were measured in person!Review from Ann A
5 stars04/05/2024
Glasses were well made. Good fit. Needed a new rx and now I can see better. I wear progressives and they are working well. Insurance paid partial and it was a good savings. The shipping is so much faster than the eye doctor's shipping.Review from YD S
5 stars03/31/2024
Love the frames; having problems with the prescription.I will still try company.Review from Michael L
5 stars03/26/2024
Very happy with my Eyeconic experience. Fast shipping. My insurance paid for this order and I will order sgainReview from jason m
5 stars03/20/2024
love the frames but prescription is off. not thrilled with that.
Eyeconic, Inc. Response
06/28/2024
Dear ***:Thank you for reaching out and giving us more information about your experience with us. We're sorry to hear you are experiencing difficulty with your glasses.For your convenience, we have emailed you a *** return label which will arrive in a separate email. The return label will be coming from ***, not from Eyeconic directly, and may be filtered to your spam folder. Once your return is in transit or has been received, we will begin the redo process. If you prefer to discuss your options via phone, we're available Monday through Saturday between 7:00 a.m. and 5:00 p.m., Pacific Time. You may also wish to refer to our Return and Exchange Policy online for more information. We appreciate the opportunity to make this right for you and look forward to assisting you further!Review from Robin R
5 stars03/18/2024
I made a mistake with my first prescription and Eyeconic was great in allowing me to return my glasses and change it at no charge. My glasses look great and I am thoroughly satisfied with my purchase.Review from Kay B
5 stars02/01/2024
I was very pleased with everything. Shipment came sooner than estimated and fits perfectly.Review from Mia M
1 star01/22/2024
Even with insurance, they were more expensive than other sites I've used without insurance. Their process time is also extremely long. It's been over a month and my glasses still have not shipped. I emailed them after they missed the first expected ship date. They said there was a delay but no one notified me of the delay until I contacted customer **********************. They gave me a new estimated ship date. After they once again missed the ship date, I called customer **********************. They then told me that the glasses did not pass inspections and would not be shipped for another 2 weeks. This will be over a month after when they originally predicted the glasses would ship by. I would NOT recommend ordering from them due to poor communication, long process times, and price points.Eyeconic, Inc. Response
03/08/2024
Dear *****: Thank you for reaching out and giving us more information about your experience with us. We sincerely apologize for delay of your order. Weve passed along your concerns to the appropriate department, and we really appreciate that you took the time to leave us some feedback. Our records show that you contacted our Customer ********************** Department and it appears this has already been resolved. Eyeconic hopes to have the opportunity to better serve you in the future. If youd like to speak with us further, we're available at ************, Monday - Saturday 7:00 a.m. to 5:00 p.m., Pacific Time.Review from Cameron J
3 stars01/11/2024
Not as wide as I thought but they look greatEyeconic, Inc. Response
03/08/2024
Dear ***: Thank you reaching out and giving us more information about your experience with us. We're happy to hear you're satisfied with your glasses. Please note, every pair of eyeglasses, sunglasses, and contact lenses we sell comes with an optional, but complimentary, frame adjustment or contact lens consultation from an in-network provider's office. If you need help finding a provider in your area, please try out the Find a Doctor **** on our website. We appreciate you taking the time to leave us your review. If youd like to speak with us further, we're available at ************, Monday - Saturday 7:00 a.m. to 5:00 p.m., Pacific Time.Review from Edwin S
5 stars01/04/2024
Package arrived on time and very fast. Will be buying from eyeconic again.
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