ComplaintsforDress Lily
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Complaint Details
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Initial Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My package was mailed to the wrong address. I provided the correct one upon ordering. They are refusing to remail the package to the correct address and will not refund, which I did not ask for. I just want my packageInitial Complaint
12/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Same problem as everyone else. Unsubscribing seems to do nothing other than verify that there's a real, active person attached to the email address.Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dresslily.com has continued to send me emails on a persistent and regular basis even though I have unsubscribed and even spoke with a live representative telling them that I do not want to receive additional emails. The agent assured me that they would have me removed from the list, but I continue to receive emails. Since then, they have removed any ability to contact them directly outside of email. There is no phone number, they have disabled live chat and do not have an option to delete my account. This company is operating against multiple federal laws and needs to be investigated.Initial Complaint
11/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had bought 2 items a back in October, they took a while to get here, which was fine; but now I continue to receive emails despite having unsubscribed multiple occasions. I have even sent trouble tickets requesting help but have not been contacted further since then. I cannot even find an option to delete my account.Initial Complaint
10/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a few dresses back in June of 2022. Since then, Ive unsubscribed multiple times from their emailing list but they continue to spam my inbox with weekly newsletters and promotions. At this point Ive had to block their address. I should never have to take measures like that with a business and Im very frustrated with their handling of their emailing list.Initial Complaint
07/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've never signed up for Dress Lily emails, and I have requested to be removed from ALL their emails over a dozen times in the last year. They keep spamming me and deserve to be called a SCAM COMPANY for violating the law.Initial Complaint
06/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have requested to unsubscribe and be removed from all email lists many times. I continue to receive emails from this company daily.Initial Complaint
05/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have requested to be removed from their email subscription multiple times by the email unsubscribe as well as contacting there support through the website and they continue to spam my email with more and more from dresslily!Initial Complaint
04/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 4 items on March 23. When they arrived, I tried them on but 3 things didn't fit. So I started a ticket for a return/refund. Now they're telling me those items don't actually cost as much as I paid for them, regardless of my screenshotting and providing them with my direct receipt. They either scammed/overcharged me when I purchased or they are trying to scam me now by trying to gaslight what they say their prices are versus what my receipt says I paid for. I am just looking for a refund on the 3 things that didn't fit me and they are fighting tooth and nail despite their "easy returns" that they advertise.Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a dress from Promlily and received it by mail about a month later. It was a different color and looked completely different than the picture their website used. I have called and emailed multiple times and keep getting the run around. They refuse to pay for the shipping to or from their office to return it even though this was their screw up, not mine. They offered to give me a coupon for something different but from the product I received, their inventory is not what their pictures show. I am unable to speak with an English speaking person when I call and instead of answering my questions on my emails, they continue to say the same things over and over again like they are not even reading the emails that I sent. I am seeking 100% refund on the product as well as the tax and shipping.
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Customer Complaints Summary
24 total complaints in the last 3 years.
6 complaints closed in the last 12 months.