Business Profile
Computer Parts
Monoprice, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.31/5 stars
Average of 29 Customer Reviews
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Review fromEdward S
Date: 04/21/2025
1 starEdward S
Date: 04/21/2025
This company advertises an app that is used for some of their products. STITCH by Monoprice App. It is not available anywhere. However, they continue to sell/advertise their app and products that need the app to function. I communicated with tech support and now get no answers when the app will be available. What a horrible business practice.Monoprice, Inc.
Date: 04/28/2025
Hello ******,I apologize for the communication delays. I do see, however, that you have exchanged a few emails with our technical support representative, including one they sent you today. As the representative mentioned, our team is looking to resolve the issue and we do no have an immediate fix. I am very sorry this is the case however once we have this resolved I will make sure to have our tech team reach out.If you have further concerns you would like to address please contact me at ******************************************** you,***** *.Director of OperationsReview fromJamie R
Date: 04/11/2025
1 starJamie R
Date: 04/11/2025
This is the worst experience I have had with an online company. I purchased a Monoprice guitar, which was supposed to be a deluxe model, set up professionally by luthier before shipmentit was not. The cardboard box it was shipped in looked like it had been dragged behind the truck for days. The box was falling apart, and the guitar inside the gig bag was falling out the bottom of the box. On arrival I opened it and saw a 2 inch dent in the side of the guitar. I reached out to their customer service and was offered $15 as a refund to keep it, what a joke for something that cost me C$400. I sent it back to Monoprice and even though they had the guitar for a week I had to keep bugging them with three separate emails and finally got my refund. Save your money and buy a Fender Telecaster instead. Thats what I did and I couldnt be happier.Monoprice, Inc.
Date: 04/17/2025
Hello *****,I apologize for your experience with us. Based on the notes, it seems like we filed a carrier claim due to the damaged condition of the guitar you received. We don't anticipate delivering damaged shipments, but when we do, we should provide better solutions to the issue, and our staff has addressed this. Regarding the refund, it's standard practice to issue a refund once a product is received, and it seems like you requested the refund before the return delivery. I'm sorry we delayed the process; however, we must receive the item and allow for check-in before refunding a customer return. Once again, I apologize for your purchase not working out. If you are interested in attempting another purchase, please contact me at *************************************** and I will be glad to help personally. Regards, ***** *.Review fromPenny L
Date: 03/24/2025
1 starPenny L
Date: 03/24/2025
I gave this outfit one star for one simple reason: they outsourced their fraud analysis to a third party, No Fraud, and this step may add up to 2 or 3 additional days to their already lengthy 1 -3 processing time. No mention of this is made at the time of ordering. No fraud claims they didn't have my correct email address and after I acknowledged I made the order, I was informed it would go to an "analyst" for review.Monoprice, Inc.
Date: 03/31/2025
Hello *****,I apologize for the experience you had with us. Our system is designed to thoroughly mitigate risk and ensure security by carefully screening all orders to prevent fraudulent transactions. This process helps protect both our customers and our business from potential threats. While this may sometimes result in delays, it is a necessary step to maintain a safe and trustworthy transaction environment. We sincerely apologize for the delay. If you wish to place another order, please feel free to contact me at ******************************************** you,***** *.Director of OperationsReview fromCasey M
Date: 01/29/2025
1 starPurchased a subwoofer, front central speaker, and two rear speakers. 2 of the four speakers failed at 2.5 years post purchase. That's no coincidence and likely due to poor design or manufacturing. That's half a grand cash wasted for two years of audio. My prior subwoofer lasted 10 years. So if you expect your speakers to last longer than the 1 year warranty, buy a different brand.Review fromJeffrey W
Date: 01/26/2025
1 starJeffrey W
Date: 01/26/2025
I ordered a HDMI cable off the Monoprice website that supposedly was in stock. I paid extra for expedited delivery. Nearly two weeks later my cable still had not arrived and I needed it for a new TV installation, so I purchased one locally at a higher cost. I requested a refund for the undelivered cable. Their website says an agent will contact me within 1 business day, which never happened. Over the next few weeks, the cable eventually arrived and I submitted a return request several more times with no response. It was only after I contacted my credit card company and disputed the charge that Monoprice eventually emailed me an RMA shipping label and I sent the unopened package back. My credit card company ruled in my favor and I received my money back but I'm sure I would still be dealing with this headache if it had not been for them. I used to buy from Monoprice over the years but never again.Monoprice, Inc.
Date: 03/31/2025
Hello *******,I apologize that your order was lost in transit. We'd like to encourage you to contact us for a quick resolution in the future instead of filing a chargeback. We could have expedited a replacement or refund for you! We would like to earn an opportunity to serve you in the future. Should you decide to place another order, please email me at the address below. Thank you,***** ****************************************Jeffrey W
Date: 04/06/2025
As I said in my original complaint, I did try to contact Monoprice multiple times over several weeks for a refund and then an RMA but you kept ignoring me. That is, until my credit card company intervened and I was eventually sent an *** shipping label and I returned the very late arrival product in its unopened package. As I also said, I am totally done with Monoprice after this. Never again.Review fromArtie S
Date: 12/19/2023
1 starArtie S
Date: 12/19/2023
Bought a Monolith by Monoprice M-15 V2 15in THX from them. It turned out to be defective (blinking red light). Monoprice support provided the bill of lading and scheduled a pick up. ***** freight picked up the package. Once month has passed and I receive the following:"Thank you for contacting Monoprice. I apologize; we called ***** again to confirm if the package was picked up; however, they said that the scheduled pick-up on November 17 was canceled as you do not have a box for the item, and the pick-up was rescheduled on November 18, 2023; however, the pick-up was canceled.I apologize; we are unable to process a refund for this order as the returned item was not already received."This is totally ridiculous. I've been a customer for 9 years and now they are blaming me in trying to scam them.Monoprice, Inc.
Date: 12/20/2023
Hello *****,I am very sorry for your experience. As I mentioned in my email, and I more than willing to help resolve the issue, and in no way have you been accused of "scamming". I asked for proof of ***** pick-up and return of the defective item because according to *****, the first pick up attempt was unsuccessful because you did not have a box, and the second pick up was canceled. You offered to provide a recording of the pick up, and I asked you to send it as that would be very helpful to place a claim with *****, and refund you immediately. I kindly ask you provide the video and we can proceed,I will contact you this afternoon for resolution outside of the BBB public forum.Thank you for your understanding and cooperation.Review fromJacob G
Date: 12/03/2023
1 starLeaving spam in order emails pointing to freeshipping.com. A known spam site. they dont notify customer this is a spam a ad. Extremely shady business practices.Review fromEd A
Date: 11/09/2023
1 starEd A
Date: 11/09/2023
Place an order with mono price Received item and it is inoperable in the ** as it came with European ac adapters. I contacted them to see if they would send me correct ac adapter and they want me to purchase them myself. This is how they want to resolve issue 5 days after I contacted them. One star because you can not leave no star.Monoprice, Inc.
Date: 11/14/2023
Hello **,I apologize that the product sold to you did not have the correct power adapter. Unfortunately we did not have an immediate option and since you declined to wait until an adapter was in stock, we had to offer a refund. The product has since been placed on hold to ensure we do not sell them with the incorrect adaptor. Once again my greatest apologies.**************Senior Manager, Customer ExperienceReview fromAnthony N
Date: 11/09/2023
1 starI PURCHASED A 6 ZONE PASSIVE AUDIO CONTROLLER SYSTEM IN ADVANCE OF THE COMPLETION OF MY NEWLY BUILT HOME. I DID NOT INSTALL IT UNTIL THE END OF CONSTRUCTION, UPON INSTALLATION, THE SYSTEM WAS FAULTY AND SOME OF THE PLATES WERE MISSING FROM THE PACKAGE. I GUESS THAT SOMEONE RETURNED THIS PACKAGE. I CONTACTED MONOPRICE AND THEY TRIED TO REPLACE ANOTHER **** FROM THE RECEIPT. I INFORMED THEM THAT THE **** WITH THE PROBLEM WAS THE 6 ZONE SYSTEM, THEN THEY SAID THAT IT WAS DISCONTINUED. I SAID THAT THEY CAN SEND ME COMPARABLE **** THAT IS IN STOCK. ******* SAID THAT SOMEONE WOULD CONTACT ME IN TWO DAYS. THAT WAS 2 WEEKS AGO, WITH SEVERAL EMAILS TO THEM WITHOUT ANY RETURN EMAILS. THEY ARE THE WORST. BEWARE OF THIS COMPANY, I WILL TELL EVERYONE NOT TO USE THEM.LESS THAN 1 STAR!!!Review fromYongzhi Z
Date: 10/06/2023
1 starYongzhi Z
Date: 10/06/2023
I ordered a ******** on 09/15 and after a week it still hasn't been shipped out. So I sent a message to their customer service on 09/22 about the shipment, they sent a shipping label to ***** immediately and told me the item is being shipped. Today is 10/06 and the item still hasn't been shipped. Monoprice is totally a scam, do not buy anything from this website.Monoprice, Inc.
Date: 10/07/2023
Hello,I greatly apologize for the delayed then lost order. I have issued a refund as we no longer have the item purchased in stock.We hope to do better in the future.Thank you,**************Customer Service Manager
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