Reviews

Review Details

• Review fromCarl S

  Date: 03/22/2023

  1 star
  Placed order on ebay for electric guitar they had on sale. They kept my payment for a week then cancelled order saying basically they were sold out. Did not even offer discount on another guitar. I believe they had a sale and took too many orders for what they had on hand. And left customers hanging for a week.

  Monoprice, Inc.

  Date: 03/24/2023

  Hello ****,
  It was such a pleasure speaking with you today. Once again thank you so much for working with me towards a resolution. I hope you enjoy your guitar.
  Regards,

• Review fromSteven M

  Date: 03/14/2023

  1 star
  I ordered a 32 inch Monoprice curved monitor and received a spool of cable instead. Reaching out to the chat agent, they advised all they could do is set up an RMA.
  
  Disappointed that I was wanting an order replacement for the monitor at the price I paid, I set up return for the order as it was the only option provided. The RMA team sent me the credit amount and it was inexplicably for the amount of the cable and not the amount of the order.
  
  I've spent weeks trying to get this rectified but have not received a response. This is very frustrating. This is my first and likely last order from monoprice. What a terrible experience.

  Monoprice, Inc.

  Date: 03/14/2023

  Hello ******,
  I apologize for having received the wrong item and on top of that, receiving your refund in 2 parts. I have confirmed the second portion of your refund was processed, please allow 3 business days to receive your refund. We take these kinds of errors seriously and please know that they will be addressed.
  If you have any other feedback or questions please contact me at ***********@monoprice.com
  Again, my apologies.
  Laura P.
  Customer Service Manager

• Review fromR. A.

  Date: 02/24/2023

  1 star
  I had an absolutely terrible experience with Monoprice. I ordered a 1440p 144hz monitor from them, specifically the Monoprice 32in Zero-G Curved Monitor - WQHD, 144Hz, 5ms, FreeSync, HAS, VA. However, instead of receiving the monitor that I ordered, I was shipped a completely useless 400 feet wire that I had no use for.
  Upon calling Monoprice's customer service, they promised to email me within 48 hours to resolve the issue. However, it has now been 48 hours and I have not received any email from them. This level of incompetence and disregard for customer service is simply unacceptable.
  Not only did I not receive the product that I ordered, but I also had to waste my time contacting their customer service, only to receive no resolution or even an acknowledgement of the issue. Monoprice has shown a complete lack of professionalism and customer care, and I would strongly advise anyone against doing business with them.
  In conclusion, if you are looking for a reliable and trustworthy company to purchase electronics from, Monoprice is not the one. Save yourself the hassle and go with a more reputable company that values their customers and provides quality service.

  Monoprice, Inc.

  Date: 02/27/2023

  Hello ******,
  I apologize you received the wrong item. I have expedited the shipment of the correct item and upgraded the transit time to 2 business days. You will receive an email with your tracking number once the replacement ships.
  I attempted to leave a voicemail with the number on file but your mailbox was full. Should you have any further concerns please contact me at ***********@monoprice.com.
  Regards,
  Laura P.
  Customer Service Manager

  R. A.

  Date: 02/27/2023

  Dear Laura and the Monoprice team,
  Thank you for your prompt response and for taking the necessary steps to resolve the issue with my order. I appreciate the expedited shipment of the correct item with upgraded transit time, as well as the contact information provided for any further concerns. I'm glad to see that Monoprice is committed to providing excellent customer service and addressing customer concerns in a timely and efficient manner.
  I look forward to receiving the replacement item and hope to have a better experience moving forward. Thank you for your attention to this matter and for valuing your customers.

• Review fromJohn D.

  Date: 01/26/2023

  1 star
  Something arrived defective. I started an RMA immediately and they said it'd be replaced in a month (already egregious time frame). After a month, they said 4 months. I asked for a refund at this point. They so no, only store credit because we were now past their 30-day policy. If they'd told me from the start that it'd take 4 months for a replacement, I wouldn't gotten a refund from the beginning. So now I've got store credit for a company I don't want to give money to. The only positive about the company now is competitive pricing, which is already nullified by shipping costs.

  Monoprice, Inc.

  Date: 02/27/2023

  Hello ****,
  I apologize you did not receive the resolution you expected. Please contact me at ***********@monoprice.com to better assist you. Thank you,
  Laura P.
  Customer Service Manager

• Review fromRon B.

  Date: 01/18/2023

  1 star
  I Ordered bulk online Cat6 cable on the 13th of Jan 2023
  - As per their web site:
  The order was processed on the 13th ( my Credit Card was charged the full amount)
  Checked their web site on the 16th which indicated that the order was processed, Fedex label was created and Fedex was to pick up. Also stated that the Delivery date would be the 19th.
  I Checked their web site on 17th showing the same info as above.
  (I called my customer and stated that I would be at his site with the cable on the 20th to complete the install that was in process awaiting the cable)
  I Checked their we site on 18th showing the same info as above. Showing no progress with handing off the package to Fedex. Web site still indicates the delivery to my location tomorrow. Still not indicted that the hand off occurred to Fedex.
  I called customer Monoprice service and reviewed the info with their rep.
  I was told that it was picked up yesterday and will be delivered maybe the 23rd. I expressed my frustration with the very incorrect info on their web site and was told that they have still issues with their web software. While on the phone still, I went onto the Fedex web site using the Fedex tracking # to find that It has not been picked up from MonoPrice yet and says it will be delivered the 19th (tomorrow). The spoke to the Monoprice rep and again there is software issues and it will delivered by the 23rd.
  I called My customer and had to apologize for MonoPrices problems that directly effect multiple customers down the chain .
  If their web site was showing the TRUE condition of the state of my purchase, there would be no issues down the line to my customers customer.
  I have used monoprice in the past with no issues.
  This incident Burnt Three levels of commitment from me to 2 cascaded levels.
  Trust has been taken away - I will be dealing with a different online supply vendor here on.

  Monoprice, Inc.

  Date: 01/19/2023

  Hello ***,
  I am very sorry we are taking longer than usual without order fulfillment in addition to delayed pick-ups by carriers. I have left a voicemail at your number with some possible solutions. Please return my call or email me at ***********@monoprice.com for further assistance.
  Regards,
  Laura P.
  Customer Service Manager

• Review fromHal M.

  Date: 01/05/2023

  1 star
  Never shipped my order after 15 days although item is Allegedly in stock. Reached out to customer service 4 times but still not shipped. Have requested a refund. Total waste of time.

  Monoprice, Inc.

  Date: 01/06/2023

  Hello ***,
  I am very sorry for the delayed shipment. We experienced adverse weather conditions coupled with an ongoing warehouse move and unfortunately, we mishandled your order. Should you decide to give us another chance, please email me at ************@monoprice.com and I will be sure to expedite your order.
  Kind regards,
  Laura P,
  Customer Service Manager

• Review fromPreston B

  Date: 10/24/2022

  5 stars
  I ordered (14) different LED Stage Lights of two types. All made in China. The prices were spectacular... and I had used one time in a prior gig. They performed beautifully! However, I did receive (3) that were 'Bad Out of the Box'. Monoprice jumped into gear and started the replacement process. Very attentive. Not always a fast machine, but all of the details were attended to and that included pre-paid FedEx return shipping. It's difficult to find reputable companies that deal in the lower-cost Chinese Market sales. I only have praises to the Customer Service that Monoprice has given... and stood by their merchandise.

  Monoprice, Inc.

  Date: 10/26/2022

  Hello *******,
  Thank you for taking to the time to leave a great review! We look forward to doing business with you in the future.
  Regards,
  Laura P.
  Customer Service Manager

• Review fromMarc W

  Date: 10/17/2022

  1 star
  I ordered a guitar from Monoprice on 9/30. Today (10/17), I received an email notification that the guitar is being cancelled from the order because it is out of stock. When I placed the order (3 weeks ago), and to this day, the website says, "In Stock This item will ship in 3-5 days". Be ready to front these guys an interest free loan, should you decide to order from them.

  Monoprice, Inc.

  Date: 10/18/2022

  Hello ****,
  I apologize for the delays and miscommunication on how our shipping process works for the type of guitar you purchased. It's my understanding your situation was resolved. If it was not please contact me at ***********@monoprice.com.
  Regards,
  Laura P.
  Customer Service Manager