ComplaintsforEls Pet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This litter box I received from them does not work correctly at all. When you try contacting the business by phone, email, or the app - they never get back to me. I even bought replacement parts from them, to try and fix my issue - they will not communicate. I wish to receive a full refund for the product and its respective product replacement pieces. As this was not a user error, this was a company fault for bad making of this box.Initial Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
WE HAVE DEMANDED A REFUND FOR MONTHS. THEIR PRODUCT DOES NOT WORK. THIS IS ABSOLUTELY INSANITY, THEY ARE ABUSING US. THEY REFUSE TO RETURN / REFUND OUR MONEY. THEIR PRODUCT ABSOLUTELY DOES NOT WORK. PLEASE HELP, WE'RE BEGGING AT THIS POINT. THIS IS ABSOLUTELY INSANITY!!!!!!!Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the product.When it arrived it had no instructions or power cord.I asked for a refund in june 2024.I have yet to hear any response on information to return the product for a refund.All I want is to return the product for a refundInitial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Their website says 90 days full refund. I went back and forth with them with emails. Submitted proof that their product is not working and wanted to return it but they kept giving me the run around with emails. Then they are offering a $79 refund when I spent over $300 on their product.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The product arrived broken. I asked for a refund and was told that I had to send a video. I explained that after receiving the product, not only was it broken, but was made cheaply. I purchased the liter box with a 30-day free trial and was supposed to be refunded fully if I wasnt satisfied. Well I am not satisfied with a broken machine. I was told that I would incur significant costs if I returned it.Initial Complaint
06/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My litter box all of a sudden will not turn on. I reached out to customer service by email on 6/14/2024. I called and left several voicemails because no one ever picks up the phone. I also went onto ******** where I originally saw the litter box for sale. No response! I just want help to resolve the issue because this box was super expensive! It is under warranty for one year yet no one wants to help!Initial Complaint
06/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company has 2 addresses I filed on one, same with this one. Product does not work they block all honest reviews on ******** where they advertise. There is no way to contact a customer support line, they email weeks later with ridiculous offers, $20 back on $300+ product, which they call a partial refund or I can gift a broken product to a friend.Initial Complaint
06/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The company will not respond to a damaged unitInitial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received the product delivery and right out do the box it doesnt work. Wont even turn on. I have been trying to reach out to the company since the moment I plugged the 360 dollar paperweight into the wall and it didnt work, with no response. I have called, emailed, messaged even left comments on their ******** where they are actively promoting the product with nothing in return. They claim to have a return policy but wont provide the necessary information needed. I am at my wits end. I just want this product sent back and my money returned.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company is refusing to return my product. They keep giving me the run around. It's been over a week and they tell me I need to keep waiting for someone to get back to me which they never do. I think this company is a scam.
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Customer Complaints Summary
41 total complaints in the last 3 years.
41 complaints closed in the last 12 months.