Business ProfileforPremier Oil Change

On Monday 9-25-23. I took my 2018 ******** to Premier Oil Change in ******* ** for an oil change. I have been using premier oil change for years. Normally when I enter the bay, I am instructed to turn my engine off and on a couple of times. I was waiting for direction. All of the sudden my car started shaking like an earthquake. Attendant named ******* ran over and asked if my engine was off. I quickly turned it off and told them that it was now off. They never told me when to shut off my engine and began working on my hybrid car. They changed the oil with the car running. Because it is a hybrid it is totally silent while idling until the engine kicks on sporadically which is what happened and caused the shaking. My dash screen lit up and told me to check the hybrid system. I told that to the attendant and he instructed me to drive a bit and if it gives me any issues to come back and they will take a look at it. I went through their car wash and drove out of the parking lot. I made an immediate left turn and my car began to sound an alarm and said to check the hybrid system, pull over, call roadside emergency assistance. I immediately pulled over, turned on my hazard lights, and called AAA to have my car towed to the Kia ********** in *******. I remained in contact with ****** at Premier Oil change through this process. Tuesday I got an update from the ********************** that my engine may have seized. I relayed this information to ****** at premiere. On Wednesday it was confirmed that I need a new engine. I relayed this confirmation to ****** at premiere and he contacted his branch manager. On Thursday morning the premier oil change branch manager named ****** called me to say that the events are unrelated because he observed them putting oil into my car and when my a car arrived at the Kia ********** it had no oil. He concludes from this that the engine failure has nothing to do with the incident that happened immediately prior while getting my oil changed.