Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bluevine Inc.

  401 Warren St Redwood City, CA 94063-1578

  
• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account review is in its 64th calendar day. On May 11, 2023 I deposited a personal check from my own account to my ****************** business checking account. According to my bank statement, the funds were drawn on May 12. The funds were supposed to be available on my Bluevine account by May ****** deposit reversal request was received by Bluevine around May 14th due to some suspicious activity from my personal checking account. On *****, per the instructions sent by Bluevine, I submitted full documentation on the source of funds. On June 1, the issue with my personal checking account has been resolved, and the personal checking account number has been closed ( for security purposes).It is now July 14th and whenever I call customer support, I am just told that they will reach out to the back office, and they will contact me. This has been going on since June 1st.For a small business who relies on the funds deposited in Bluevine, it is critical to have issues like this resolved in a timely manner. It seems like they do not have the incentive nor the resources to resolve these types of issues in a reasonable amount of time. While Bluevine earns interest on holding my deposit, my business don't stand to benefit from these delays which has become detrimental to the point of financial hardship. But of course Bluevine can just stand on their high standard of security as is the standard reply in the complaints states here.

  

  Business Response

  Date: 07/24/2023

  Hello R, 

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.

   Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 

  Bluevine Team
  
  

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20320236
  
  I am rejecting this response because:

  It took 70 days to resolve this issue while Bluevine locked me out of my funds without paying interest, only to close the account and return the funds to the account from which the check has been drawn from (which belongs to me)... So who benefited really from holding my funds for 70 days. 

  Sincerely,

  R *******

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluevine closed my business account with 15k plus on it with no warning or anything and refuse to tell me why they did it. Most of my money was on this account do to there high interest rates, with only enough in my regular bank account for some bills. They have put me and my business in a stressful situation and told me I wouldnt even get this money for 14 days and then come to fine out many others have had this same problem. I wanna know why this is happening and want my money.

  

  Business Response

  Date: 07/12/2023

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a phone number changed weeks ago and then was locked out of my account. Absolutely ridiculous and they have made me jump through hoops sending pdf forms and emails and call after call and I still dont have my money. I have bills that are now past due and they have no since of urgency or simple resolution. Today is day four.

  

  Business Response

  Date: 07/11/2023

  Hello *******,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had a business bluevine checking account for about 6 or more months. Everything went smoothly. Today at 1:51PM i got an email stating "Hi ****, The security of your Bluevine Business Checking account is important to us. We've paused your account, and all transactions, payments, and debit card transactions will be blocked."So i log in they say i need to send a phone bill of my previous months bill. No issue. I go to get a document from Visible and return to send it in. Can't log in to do so. Check my email. At 2:11PM i get an email saying:"After an internal review of your account, ****************** has decided to close your Business Checking account. Please note that many factors impact our decision-making process and we are unable to re-open your account. A check for the account balance at the time of closure will be mailed to your personal address after 14 business days."

  

  Business Response

  Date: 07/06/2023

  Hello ****,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.

  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 

  Best,

  Bluevine Team

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20260512
  
  I am rejecting this response because: they continue to withhold all my banking records and money. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/07/2023

  Hello ****,

  We appreciate you taking the time to share this complaint with us and apologize that your experience didn't meet your expectations.

  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.

  Best,

  The Bluevine Team

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website help/faqs section is extremely misleading. I needed a payment stopped nothing is showing processed on my end. Terrible at everything they do. No one is helpful. I want the payment stopped immediately and money put back in my account. They also need to provide correct information on their website.

  

  Business Response

  Date: 06/30/2023

  Hello ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my bank account with ****************** Bank once I deposited a check from their account it took 14 days to release the money then when I started paying my business bills they locked my account. when I called for further information, they wanted to know why I was using the money and then show proof of a contract for my business. After I provided the information they said that it will take 24 hours to review what I sent. This bank actions have me paying my bill late and using funds from my personal account to pay my business bills. Furthermore, when I stated I wanted to close this account they stated that it would take another 14 days to write and send a check to me. I have never heard of a bank wanting to know what you are using your funds for. This has caused me to pay late fees on three utility bills for my business as well as using personal funds.

  

  Business Response

  Date: 06/29/2023

  Hi *******,

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.

  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeat don't go threw this discrimination Bank when it comes to anything and im mean anything especially when you change your phone number while you got a non train employee tell you your phone number will update 1-3 business days lol all lies. What she didn't tell me that the back office will need to verify my phone number and I will have to send over A Phone statement showing my number but not knowing they mean threw a Contract phone service smh old fashion and out dated!!!! Its ok for your Csr reps to lie to me while you keeping my money that I earn is BS and this company is BS!!!! I told them to close my account and I will be filling A lawsuit because it doesn't states your Phone Number has to be A, contract cell phone not A prepaid nor Voice phone is very outdated and racist and treating ** as A criminal for changing our phone number is very sick!!!!

  

  Business Response

  Date: 06/23/2023

  Hello *********, 

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My encounter with this bank has been nothing short of a nightmare, leaving me with feelings of frustration, anger, and utter disbelief. Here are the three major issues I encountered that showcase their abysmal services:Poor Fraud Protection: BlueVine Bank's complete lack of proper fraud protection is beyond alarming. To my astonishment, my debit card was stolen from the mail and subsequently fraudulently activated. The fact that someone could easily take advantage of their security flaws is deeply concerning. It is their responsibility to ensure the safety and security of their customers' financial information, but BlueVine Bank clearly falls short in this regard.Accusations and Account Closure: Instead of thoroughly investigating the fraudulent activity, BlueVine Bank promptly shut down my account without any proper inquiry. To make matters worse, they had the audacity to accuse me of perpetrating the fraud myself. This level of incompetence and lack of consideration for their customers is simply unacceptable. I expected the bank to stand by its customers and provide assistance when faced with such issues, but BlueVine Bank failed miserably in this regard.Locked-Up Capital and Lack of Transparency: As if the previous issues weren't enough, BlueVine Bank has also locked up my capital for an astonishing 90 days without any clear explanation or assurance of when I will receive my funds back. This egregious act has caused significant inconvenience and financial distress. The bank's inability to provide even a basic timeline or estimated amount for the return of my capital only adds to their lack of professionalism and disregard for customer satisfaction.From their poor fraud protection and swift account closure without proper investigation to their prolonged holding of my funds with no transparency, this bank has proven to be a colossal disappointment.

  

  Business Response

  Date: 06/23/2023

  Hi ****,

  Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 06/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The experience I've had with this company resonates with the numerous negative reviews it has received. I encountered significant issues when trying to wire money out of my business account, and was further frustrated by the disappointingly low daily withdrawal limits. *********** far exceed these limits, highlighting an imbalanced and unprofessional business practice.Despite providing all requested documents, I was met with redundant requests for the same documents the very next day. It seems the company's protocol is to limit account access as soon as you attempt to manage your own funds, regardless of the amount or purpose.I strongly suggest you consider alternatives for your banking needs. The customer service responses offer nothing but empty promises, advocating patience and citing a standard three-day resolution period, which they themselves fail to adhere to.The process has remained stagnant despite my best efforts, including supplying them with all the necessary identification, business documents, and even my home utility bills. This fiasco has only amplified due to the company's confusing policy of having to justify the use of my own funds.Until they address their wire transfer issues and increase their daily withdrawal limits to a more reasonable level, it would be in your best interest to seek other banking options. I initially considered this company for handling smaller transactions, but this ordeal has dissuaded me from ever using their services again. In a world where companies like this exist, traditional brick-and-mortar banking remains the only reliable option.

  

  Business Response

  Date: 06/21/2023

  Hello ***, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/09/23 my account was placed on hold status with no warning,Im a general contractor and own a junk removal business ie trash pickup.I complied with Bluevine by submitting an answer to their question asking what the transactions are,not really anyones business and no where in the agreement does it state I have to respond.so as of 06/12/23 customer support is no help with the same cookie cutter response youd expect,zero custom support on weekends they literally just leave you hanging,Ive got a rightfully ****** off client that wants the work done but I cant because these clowns froze almost a grand that I cannot withdraw or transfer!

  

  Business Response

  Date: 06/22/2023

  Hello ******, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  

  Bluevine Team
  
  

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20173524
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/23/2023

  I tried sending an ach deposit to cover fuel expense for one of my workers and Bluevine stopped it putting my account over $43 in the negative.I received a response from bluevine stating my account is still under review.

  

  Business Response

  Date: 06/26/2023

  Hello ******, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  Thank you,

  Bluevine Team

  
  

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20173524
  
  I am rejecting this response because:You folks run a shady outfit and lie,according to ****************** my account is still under review.you halted a payment which in turn put my other account in the negative and Im out that on top of $55 dollars that is still processing on your end!no you have not tried resolving anything and you can barely speak English let alone comprehend how crappy your customer service is!!
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/28/2023

  Hello ******, 

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  Thank you,

  Bluevine Team

  
  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20173524
  
  I am rejecting this response because:they offered zero resolution to the missing $45 and $10 same day ach transfer fee.
  
  Sincerely,
  
  *********************************