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Business Profile

Internet Services

Course Hero, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/2024 I purchased a one year membership for $119.40. On 11/26/2024 Course Hero terminated my account because "content I submitted violates their terms of use" even though other students were able to upload the same documents. I contacted their customer service team and they would not refund me any money even though they terminated my account. I paid to use this service for one year and I was only able to use it for 8 months so I should be refunded for 4 months (which would be $40). This was a service I used daily and found very helpful. I am very disappointed that they terminated my account and then on top of that refused to refund me any money.

    Business Response

    Date: 04/07/2025

    Hi ****,

    Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.

    All the best,

    Customer Support

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged an amount that was supposed to be less than 15 dollars but they were sneaky. I disputed with Credit Karma. It was denied. Since I paid for the entire year I decided to use the account. I am locked out of it as a punishment because I disputed it. I have an email thread with them and they refuse to give me access to what I was charged for and I want my money back.

    Business Response

    Date: 04/01/2025

    Hello,

    Thank you for contacting us through the Better Business Bureau. After reviewing the account, it appears the user has directly disputed this charge with the bank. Unfortunately, once the charges are disputed, we are no longer able to make changes to the account. The outcome on the disputed charge will be provided directly by the users bank. For clarification, Course Hero does not share billing information.  Please contact your bank for further information on this disputed charge. 

    Regards, 

    Customer Support 

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Discover credit card, and my son, ***, also had a card under my Discover account. His name was on the card, but it shared the same account number as ******* November 2023, while in college, *** signed up for a yearly subscription to CourseHero under his own account and email. I was not involved in this subscription, nor was I aware of it at the time.Unfortunately, *** passed away last June, shortly after graduating in May. Unbeknownst to me, the CourseHero subscription automatically renewed about 12 weeks ago, and my Discover account was charged $119. Given that *** has not been using this service since at least June, I was shocked to discover the charge. Additionally, I do not have access to his computer or any accounts he may have signed up for.I have disputed this charge twice with both Discover and CourseHero, explaining my son's passing and the fact that I never authorized the charge. Despite this, both parties insist that I am responsible for the payment. In an effort to protect my credit, I went ahead and paid the $119, as I did not want any late payments or negative marks on my record.I have an 810 credit score and a flawless payment historynot only with Discover but across the board. Despite my long-standing relationship with Discover, they have sided with CourseHero and refused to refund the charge. I contacted Discover twice as soon as I noticed the transaction, yet they maintain that I am liable.I am extremely disappointed with this outcome. This situation is not just about money; it is about fairness and empathy. I should not be held responsible for a charge tied to my deceased sons account, especially one I neither authorized nor was aware of. I am seeking a resolution that acknowledges these circumstances.

    Business Response

    Date: 02/25/2025

    Hello *****,

    Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.

    We look forward to your email response,

    Customer Support

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22989217

    I am rejecting this response because I did not receive an email from CourseHero today. While their response via the BBB states that "Customer Support" sent me an email, no such email was received. As a result, I have no choice but to reject their response.


    Sincerely,

    ***** ***********

    Business Response

    Date: 02/25/2025

    Hi *****,

    After further reviewing the account, it appears the user has directly disputed this charge with the bank. Unfortunately, once the charges are disputed, we are no longer able to make changes to the account. The outcome on the disputed charge will be provided directly by the users bank. 

    Nonetheless, we have sent you an email to the email address you provided here in BBB.

    Regards, 

    Customer Support 

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was checking out Course Hero to see if it was a legitimate study tool. I had to add my email address and CC. They did not charge me. I realized quickly that I did not want any part of that program so I emailed them and told them no thanks. They did however manage to upload 10 of my homework assignments without my permission. My college emailed me and told me that I had violated their Code of Conduct. I did not even know that those documents had been uploaded. It is infuriating and I am now being hauled in front of the ethics board for selling and uploading my homework assignments to Course Hero. I have 2 emails out to Course Hero asking how they managed to get my papers, and I want them taken down immediately. They have not responded. They have my profile up as some cartoon character named Justice Universe Magpie 39. They clearly made this up. I want my documents removed from their site immediately and I want anything that has my name on it removed from Course Hero!

    Business Response

    Date: 02/18/2025

    Hi ********,

    Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************.

    Regards,
    Customer Support 


    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22940246
    I am only rejecting this at this time because I've reached out to Course Hero numerous times. They hacked my computer and uploaded 10 of my homework papers  during my free trial when I was trying to see what the site was about, under the name and photo of the attachment. 

    My college professor informed/accused me of uploading my homework to Course Hero then she reported me to the college ***************** I've been trying to get Course hero to take down my papers but they keep telling me that I have to go thru this long process that makes no sense. If they figured out how to upload my papers, they can just as easily take them down. They are charging people to look at my homework papers. I did not authorize this not did I want anything to do with them. I am waiting to hear if I'll be kicked out of college because of this. I have 2 classes left before I graduate with my master's degree in Forensic Psychology. Why would I blow all of my work on this dumb cheating site? I wouldn't!!


    Sincerely,

    ******** ******

    Business Response

    Date: 02/19/2025

    Hello ********,

    Thank you for contacting us through the Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ******************************** or call us at ************. We're available 24 hours a day, 7 days a week.

    Regards,

    Customer Support

  • Initial Complaint

    Date:01/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I EXPECT A REFUND FOR PRODUCT WHICH LACKS REAL TIME TECH SUPPORT AND NO PHONE SUPPORT WHATSOEVER. Invoice #: 3YZCSX-0000001 Invoice date: October 25, 2024 Invoice period: October 25, 2024 to October 25, 2025 Billing cycle: Annual Card #: Mastercard ending in 5112 Plan Price LitCharts A+ Teacher annual $95.40 USD LITCHARTS / COURSE HERO MAKES DIRECT COMMUNICATION IMPOSSIBLE FOR TECH SUPPORT AND QUESTIONS. THEIR EMAIL IS FAR LESS THAN ADEQUATE. THERE IS NO PHONE NUMBER THEY PURPOSELY DON'T HIRE ENOUGH PHONE SUPPORT, NO PHONE SUPPORT PERIOD.I AM REQUESTING A REFUND TO MY ORIGINAL FORM OF PAYMENT DUE TO PRODUCT BEING MISREPRESENTED, NOT AS DESCRIBED WITH REGARDS TO A COMPLETE LACK OF REAL TIME SUPPORT.ON OCTOBER 25TH I WAS CHARGED $95.00 FOR A PRODUCT OF WHICH WAS NOT AS DESCRIBED.

    Business Response

    Date: 01/16/2025

    Hello *******,

    Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via your email address. Kindly reply to the email so that we resolve your request as soon as possible.


    We look forward to your email response,

    Customer Support

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, at 8pm at night, I received an email from a company under the name "Learneo" on behalf of Course Heor. I have no idea what this company is or does. They falsely accused me of uploading something to some website that was someones intellectual property, even though the item they told me was removed was my OWN work. They have mentioned I repeatedly violated their terms of service; however, this is the first time something like this happened and it was my own work.

    Business Response

    Date: 12/18/2024

    Hello ****,

    Thank you for contacting us through the Better Business Bureau. In order for us to better assist you, it will be best that you speak with our support agents as they are most equipped to resolve your issue. For any further questions, please contact us at ************ or by emailing ********************************************************.

    Regards,

    Customer Support

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22701973

    I am rejecting this response because:

    I called the number and they told me they couldnt help me!


    Sincerely,

    **** ****

    Business Response

    Date: 12/18/2024

    Hello ****,

    Thank you for reaching out to us on The Better Business Bureau. After further review of your account and information you provided, we recommend reaching out to our Compliance Team for any questions or concerns you have regarding your closed account. They are the best and only team that may assist you regarding your account with **********************.

    To reach out to our Compliance Team, please do so at ***************************** and we will be happy to assist you there.


    All the best,

    Customer Support

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22701973

    I am rejecting this response because: Ive not received any response back from them. They fail to provide me my account reactivation 

    Sincerely,

    **** ****

    Business Response

    Date: 12/18/2024

    Hello ****,

     

    Thank you for reaching out to us on The Better Business Bureau. At this time, our Compliance Team are the best and only team that may assist you regarding your account with **********************. They will get back to you as expeditiously as possible.

    To reach out to our Compliance Team, please do so at ***************************************************** and we will be happy to assist you there.

     

    All the best,

    Customer Support

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22701973

    I am rejecting this response because:

    I have continuously reached out to the compliance team and you keep rejecting it saying that I have repeatedly violated the policy and this is the very first time Ive ever received any email from you guys. This is ridiculous and I will be filing a lawsuit. The assignment removed was my personal writing. It was my property. You keep saying you have to have permission to use others work! This was MY WORK!!!! 

    Sincerely,

    **** ****

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am being charged almost $25 on the 13th of every month and every email I could possibly have used either doesnt have an account or it is on the basic free version of the service and I contacted their support and they said the same thing and that I could send them my card information to find the account that way but when I sent my info and a picture of the most recent transaction they gave me the cold shoulder and still havent responded.

    Business Response

    Date: 12/16/2024

    Hello ******,

    Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via your email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.

    We look forward to your email response,

    Customer Support

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting ghost charges from CourseHero for the past year. There subscription model is completely predatory. No notifications of charges, difficult to cancel the subscription.

    Business Response

    Date: 12/16/2024

    Hi *******,

    Thank you for reaching out to us on The Better Business Bureau.  Our records indicate that the email used to file this complaint is not tied to an account in our system. Please contact us at ******************************** so that we can assist you with your request. 


    Regards, 
    Customer Support 

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    course hero charges a lot of money with claims that they have have tutor solutions and tutor help. this is just a lie, all their tutors either copies and pastes directly from chat gpt or using converts the texts from chatgpt to handwriting to make it look like they actually did something. i will never purchase their service again. I am fully convinced that no one even checks what the tutors even give students as solutions anymore, its such a shame because in the past i always recommended people to use it but greed has made them awful. I have asked over 20 questions and only 3 or so have been real solutions from real tutors, the rest just copies from chatgpt and its always wrong

    Business Response

    Date: 12/06/2024

    Hello ****,

    Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email registered with Course Hero. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.

    We look forward to your email response,

    Customer Support

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work in Coursehero as a freelancer tutor they disable my account without any reason and they hold my earnings. I requested them many times but they are not responding, Amount=300 dollars to 350 dollars.The date of disabling the account is ***********

    Business Response

    Date: 12/02/2024

    Hello Meenakshi,

    Thank you for contacting us through the Better Business Bureau.

    We can understand your frustration regarding the disabling of your Tutor account. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with **********************. If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As we know this is not your desired resolution, these are the options available at this time.

    To reach out to Tutor Support, please do so at tutor-******************************** and we will be happy to assist you there.

    All the best,

    Customer Support


Course Hero, Inc. is BBB Accredited.

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