Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Course Hero, a Learneo, Inc. service, regarding the unjust termination of my account. The termination has resulted in a loss of access to both my account and funds amounting to approximately $300, which I am entitled to withdraw.I have been a dedicated contributor to Course Hero for over 10 years, maintaining compliance with their Terms of Use throughout this period. However, I recently received a termination notice alleging repeated violations of their terms. The cited violation pertained to a statistical question I authored, which I firmly believe does not violate their policies.Additionally, the claim of "repeated violations" is inaccurate. The only prior issue in the last 5 years occurred on June 4, 2024, and involved an incomplete answer. Before that, the last recorded issue was in 2019. This long period of compliance demonstrates that the termination is not reflective of my consistent adherence to their rules.I have attempted to resolve this matter directly with Course Hero by submitting a formal appeal. Despite my efforts to tutor-********************************* I have not received any response or acknowledgment from their team. This lack of communication has left me unable to recover my earnings or resume my work on the platform, significantly impacting my livelihood.I respectfully request that Course Hero:Review and reconsider the termination of my account.Allow me to withdraw the remaining balance of approximately $300 if the account cannot be reinstated.I believe this matter could be resolved through a fair review process and appropriate communication. I kindly ask for the BBB's assistance in mediating this issue to ensure a prompt and equitable ************* nickname in coursehero is ***** and my Email is **************************** Thank you for your time and attention to this matter.

  

  Business Response

  Date: 12/02/2024

  Hello *****,

  Thank you for contacting us through the Better Business Bureau.
  
  We can understand your frustration regarding the disabling of your Tutor account. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with **********************. If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As we know this is not your desired resolution, these are the options available at this time.
  
  To reach out to Tutor Support, please do so at tutor-******************************** and we will be happy to assist you there.
  
  All the best,
  
  Customer Support

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22616309
  
  I am rejecting this response because:
  
  While I appreciate Course Hero directing me to Tutor Support, this recommendation has not proven helpful, as I have already reached out to Tutor Support multiple times over several weeks without receiving ant replay or at last a meaningful resolution.
  

  they said in termination e-mail if I believe this decision was made in error  , I can submit a request for reconsideration within 180 days from the date of this notice here link :
  **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  
  but when submitted that , I got replay from as following :
  "Unfortunately we are unable to process disputes that are not complete upon submission.
  You may submit a new dispute through our webform located at:
  *********************************************************
  Please be advised that you have contacted the Learneo Compliance Team.
  For any inquiries or support regarding your account, billing, or general questions, please contact our Learneo Customer Support Team at ********************************************************.
  They are well-equipped to provide you with the best assistance for any issues you may be facing.
  "
  

  I don't know where send or contact in this platform , that is very confused about the discrepancy in instructions.

  
  The lack of communication from Tutor Support has left me unable to clarify my account termination, which I believe was assigned in error. Additionally, I am unable to access the funds in my account, which is an unacceptable outcome for a loyal user of over 10 years.

  
  
  I kindly request that this matter be escalated to a higher level of support or management. Simply redirecting me to a team that has been unresponsive does not address my concerns, nor does it resolve the issue.
  
  I am seeking:
  
      A detailed explanation of the account termination.
      A review of the alleged Terms of Service violations, which I believe are unfounded.
      Access to the funds in my account.
  
  I trust that Course Hero can address this issue professionally and fairly. I look forward to your response.
  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/02/2024

  Hello *****, 
  
  Thank you for reaching out to us on The Better Business Bureau.
  
  After further review of your account and information you provided, your account is permanently closed for violation of Course Hero's Terms of Use. If you have any questions, please contact **************************************************************
  
  Regards, 
  
  Customer Support 
  
  

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22616309
  
  I am rejecting this response because:
  

  I am deeply disappointed by the lack of transparency and meaningful assistance regarding the closure of my account.

  Simply reiterating that the account is permanently closed without addressing my specific concerns or providing detailed explanations is neither satisfactory nor professional.
  

  Key issues that remain unaddressed:
  Terms of Use Violation: Course Hero has not clarified which specific Terms of Use were violated or provided evidence to substantiate their decision.
  Earnings Held in Account: My account contained approximately $300 in unpaid earnings, and I have received no information regarding the release of these funds.
  Account Review Process: I have been repeatedly referred to Tutor Support, but they have not provided any resolution and no response from them despite multiple emails over several weeks.
  Given the above, I believe Course Hero has failed to fulfill its obligations to communicate transparently and fairly with its users.

  I request:
  A detailed explanation of the specific Terms of Use violation that led to the account closure.
  Information on the process to retrieve my remaining earnings.
  Escalation of this matter to a senior team member who can address these concerns directly.
  If this matter cannot be resolved satisfactorily, I will explore further avenues, including filing a complaint with consumer protection agencies, reporting this issue to relevant regulatory authorities, and sharing my experience publicly to raise awareness.
  

  I trust that Course Hero values its reputation and will act in good faith to address this matter.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 12/02/2024

  Hello *****, 
  
  We apologize that we were unable to provide you with your desired outcome or reverse the decision. The decision is final and your account is permanently closed for violation of Course Hero's Terms of Use which was explained in the communication from our team.  We will not be able to make any exceptions or facilitate any further requests in connection to this account.
  
  Best,
  
  The Tutor Support Team

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22616309
  
  I am rejecting this response because:

  I remain deeply disappointed with Course Hero's handling of this situation. My concerns regarding transparency, due process, and the withholding of my earnings have not been addressed.
  I would like the following documented for this complaint:
  Course Hero has refused to provide specific details or evidence regarding the alleged Terms of Use violation.
  Despite my longstanding relationship with the platform for long 10 years, Course Hero has closed my account without due explanation and is withholding approximately $300 of my earnings.
  Course Heros repeated responses redirecting me to support channels that are non-responsive or unhelpful do not resolve the issue.
  I urge Course Hero to reconsider its approach to this matter and provide the transparency and fairness expected of a professional platform.
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me under the name "Learneo, ***** I have no idea what this company is or does. They falsely accused me of uploading something to some website that infringed on someone's copyright or something?I have reached out several times requesting information on who they are and what they do and they have failed to explain themselves. In those same requests, I have also requested information on whatever it was they said I supposedly uploaded. They have stated they do not have access to it because it was "removed from our platform". So they don't know what I uploaded but they know it was me and that it violated someone's copyright?They have repeatedly accused me of something I did not do and have slandered my name. Again, I do not what this company is, what they do, what "platform" they are talking about, let alone what "document" I "uploaded".Beware if you use this company or know what they do.

  

  Business Response

  Date: 11/25/2024

  Hello *****,

  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email registered with Course Hero. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.

  We look forward to your email response,

  Customer Support

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The website ***************************************** said it is BBB certified but I can't find this business in BBB website.2. I subscribed for a month membership on Nov 2, 2024 and paused a few days later. It said I can resume within the next few months. I tried to resume yesterday and today and didn't find any link to do that. I filled out the support form and attached the invoice. But the webiste automatically reply and said didn't find my subscription information. There is no phone number to call the support either. I felt this website is a scam that it chargeds USD 29 monthly with no support and fake information.

  

  Business Response

  Date: 11/14/2024

  Hello July,

   

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************************************. Should you prefer to contact us directly, you can reach us at **************** hours a day. 
  

  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I am writing to express my concerns regarding the refund process related to my recently canceled membership. I followed all the appropriate steps to cancel within the designated timeframe, and I have emails from their associates confirming this. However, despite this, I have not been able to receive my refund of ****** Thereteam has attempted to refund my account five different times, but it seems the issue stems from the fact that my card now has a new expiration date and CVC code. The card number itself has not changedonly the expiration date and CVC have been updated. I have already communicated this information multiple times to them. I have also reached out to my financial institution, as suggested by there team. They confirmed that while the old expiration date is no longer valid, the new expiration date and CVC are active on the same account. I find it perplexing that Course hero system could charge the old card details but cannot process a refund to the updated ones.Please address this matter as soon as possible, as I would like to resolve this issue promptly.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,******* ******

  

  Business Response

  Date: 10/17/2024

  Hello Raymond,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at [email protected].
  
  Regards,
  
  Customer Support 

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22430949, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Raymond Alonzo

• Initial Complaint

  Date:10/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried this service, wasn't impressed and canceled. Was still billed and contacted them immediately and was refused a refund even though I did not use their service after I was billed again. Scammer behavior.

  

  Business Response

  Date: 10/14/2024

  Hello Jamie,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at 888-634-9397, 24 hours a day.
  
  We look forward to your email response,
  Customer Support

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22418421
  
  I am rejecting this response because: I have not received any email communication directly. [email protected] 
  
  Sincerely,
  
  Jamie Cox

  

  Business Response

  Date: 10/14/2024

  Hello Jamie,

  
  Thank you for contacting us through the Better Business Bureau.
  
  

  After further reviewing the account, it appears the user has directly disputed this charge with the bank. Unfortunately, once the charges are disputed, we are no longer able to make changes to the account. The outcome on the disputed charge will be provided directly by the users bank. For clarification, Course Hero does not share billing information.  Please contact your bank for further information on this disputed charge.

   

  Regards, 
  Customer Support
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this website for school assignment back when I was on high school, now I'm in my Junior year of College. I cancelled the account after I finished high school, but on 01/27/24 they charge my credit card without my authorization for the amount of $119. Since I did not know about this charges it damage my credit report I found out I have a charges on my card 3 months later. This hurt my credit ****** so much now I'm not even able to get ***************** loans that I need for my leaving expenses. This website has damage my education plans so much I contact them but they haven't call me back.

  

  Business Response

  Date: 09/23/2024

  
  Hello ******,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  We look forward to your email response,
  Customer Support
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22323146
  
  I am rejecting this response because:
  You have not provided a substantial response. I was tricked as a minor into continually paying for your services without notification. 

  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 09/27/2024

  Hello,

  
  Thank you for contacting us through the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email registered with Course Hero (or use end of domain email). Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day. 

   

  Regards,
  Support
  

  
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22323146
  
  I am rejecting this response because:

  I have not seen Course Hero respond
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 09/28/2024

  Hello ******,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via email. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  We look forward to your email response,
  
  Customer Support

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $ ***** to access an article on coursehero.com, but was not ever given access to the material I purchased. I tried to reach out to coursehero.com but did not receive a refund. I was also charged $***** twice. I want Coursehero.com to refund my money. These business practices are a hassle and dishonest.

  

  Business Response

  Date: 09/09/2024

  Hello *******, 
  
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via your email registered with Course Hero. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  
  We look forward to your email response,
  
  Customer Support

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22255772
  
  I am rejecting this response because: their automated email is to inform me of a response in 3 days. It is not an offer to refund my money for services I did not ever receive.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/10/2024

  Hello *******, 
  
  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status. We have reached out to you directly via your email registered with Course Hero. If further assistance is required please reach out to our support team at ********************************.
  
  Regards,
  
  Customer Support 

• Initial Complaint

  Date:09/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn't aware that this would be renewed, and I didn't authorize this charge. ****** notified me of the charge, and I contacted the company as soon as I got the ****** notification to request that this be canceled and refunded. They even have a refund clause on their website that states you have 24 hours to request a refund. Here is the reply I received:Hi ******,Thanks for reaching out to Course Hero.Course Hero is a crowd-sourced study resource which includes content our members upload and questions asked by members, to hopefully get answers! After review of the account located under the email which this email was received from, we are unable to provide you with a refund as requested. Our records tied to this account indicate the purchase was made beyond 30 days ago. As stated within our Terms of Service,, all refund requests must be made within 30 days of the original purchase date in order to be considered. We do this for a number of reasons, not least of which is to treat all of our users equitably.If you have any further questions, you may reply to this email to reach us. ************ They have yet to reply to my correction that the charge was just today - or offer any solution.

  

  Business Response

  Date: 09/03/2024

  Hello ******,
  
  Thank you for contacting us via the Better Business Bureau. To ensure we come to a mutually agreed upon resolution, we have reached out to you directly via your email registered with Course Hero. Kindly reply to the email so that we resolve your request as soon as possible. Should you prefer to contact us directly, you can reach us at **************** hours a day.
  
  We look forward to your email response,
  Customer Support

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22226763
  
  I am rejecting this response because: Course Hero has not reached out to me since they rejected my request for refund within 1 hour of being charged.  This is the only response I have received from them, twice.  Once when I originally requested the refund within the 24 hour window (1 hour after charge) and upon my response to that email when I complained that they were not honoring their own policy.

  ***

  Hi ******,
  
  Thanks for reaching out to Course Hero.
  Course Hero is a crowd-sourced study resource which includes content our members upload and questions asked by members, to hopefully get answers! 
  After review of the account located under the email which this email was received from, we are unable to provide you with a refund as requested. Our records tied to this account indicate the purchase was made beyond 30 days ago. As stated within our Terms of Service,, all refund requests must be made within 30 days of the original purchase date in order to be considered. We do this for a number of reasons, not least of which is to treat all of our users equitably.
  
  If you have any further questions, you may reply to this email to reach us. 
  ************

  ****

  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/04/2024

  Hi ******,

  Thank you for reaching out to us on The Better Business Bureau. Our records indicate we have been in direct contact with you regarding your account status, if further assistance is required please reach out to our support team at ********************************.

   

  Regards,
  Customer Support
  
  

  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested a cancelation of our account in February 2024. Not only did they not cancel or refund the fee of $119.40, but they have continued to charge our account in the amount of $24.95 since that time. Efforts to communicate with this company only result in a form letter stating they cannot assist. They are operating in a dishonest manner and are taking peoples money without their consent. It is wrong. Additionally, there is no way to reach anyone from their company and speak to them.

  

  Business Response

  Date: 08/12/2024

  Hello *****,
  
  Thank you for reaching out to us on The Better Business Bureau. We have reached out to you directly to resolve your concern. If further assistance is required, please reach out to our support team at ******************************** or dial ************ for immediate assistance.
  
  Thank you,
  
  Customer Support

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asked to do ID verification for courshero account. Time timeline of it is as follows.On 19th July - ********* provided me with a link to verify myself and provided me with 48 hours to verify the same.On 19th July - I tried to verify myself and found the link to be expired, so i emailed to get a new link.On 20th July -Courshero provided me with a new link to verify with a time line of 1 day.On 20th July - I found the link provided was already expired and emailed it again to them to provide a proper link.On 26th July - ********* provided a new link to verify with a time line of 1 day On 26th July - I verified myself on the same day with my national ID and my face recognition.On 26th July - Courshero mentioned to me that verification is not within time line or not provided sufficient details so account is permanently closed.Regarding time frame - How can I do if there are issues with links?Regarding material - I have provided same details as I have provided while opening account with coursehero.Still I am not saying I will not provide further verification of needed.I can provide my details through mail again if they want.

  

  Business Response

  Date: 08/06/2024

  Hello *****,
  
  Thank you for contacting us through the Better Business Bureau. We can understand your frustration regarding the disabling of your Tutor account. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that *** assist you regarding your account with **********************. If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As we know this is not your desired resolution, these are the options available at this time.
  
  To reach out to Tutor Support, please do so at tutor-******************************** and we will be happy to assist you there.
  
  All the best,
  
  Support

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22097992
  
  I am rejecting this response because:

  If tutor support was supporting me, my account got reactivated at first place.

  I want interference of authority with open mindset to understand my issue and sort it out.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  Hello Kasim, 
  
  Thank you for reaching out to us on The Better Business Bureau. After further review of your account and information you provided, your account is permanently closed for violation of Course Hero's Terms of Use. If you have any questions, please contact **************************************
  
  Regards, 
  Customer Support
  
  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22097992
  
  I am rejecting this response because:

  I understand about terms of use issue with coursehero.

  I am working professional in ************** from ***** so as you aware I have to use VPN to work.

  What mistake I did is, I started VPN and forgot to close coursehero from background.

  I can also tell that the network that you will find is of ******** area (part of **)

  You guys can also see I have not submitted or attended any answer using VPN. 

  I know I have made mistake and admit it and I am ready to apolize.

  However please start my account after checking facts above. I am genuine tutor.

  Tutor support is not understanding my facts.

  Please help.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/08/2024

  Hello *****, 
  
  We apologize that we were unable to provide you with your desired outcome or reverse the decision. The decision is final and your account is permanently closed for violation of Course Hero's Terms of Use which was explained in the communication from our team.  We will not be able to make any exceptions or facilitate any further requests in connection to this account.
  
  Best,
  
  The Tutor Support Team

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22097992
  
  I am rejecting this response because:

  This is not fair with the tutor if everything explained by them and they don't get their account back even after they are right.

  You can see and understand that I am right and have a proper explanation for the incident.

  I am ready to write any higher authority a mail of apology.

  I want to know what I can do to get my account back.

  Final decision can't be amended because of correct facts?

  I have 93% positive rate which you can understand really good. 

  Coursehero will loose really good tutor and I will loose my earnings due to please.

  If I am wrong in any facts, I am ready to accept your decision.

  This is all what my purpose is.

  Sincerely,
  
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