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Business Profile

Market Survey

YouGov America, Inc

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a digital gift card from them and have yet to receive the email. Their customer service won't answer my complaints either.

    Business Response

    Date: 10/07/2024

    Hello,

    Thank you for contacting us regarding the issue with your reward. We will get in touch with you in a separate email.

    Thank you.

    Kind regards,

    The YouGov support team.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys for ************************** for years for which compensation is provided. I currently have have compensation available to cash-in, but ************************** has blocked me from access. I have e-mailed ************************** three times complaining that when logging in, I do not receive the code they send to my email address to complete the log-in process. As I said, I get no response from my inquiries. Therefore, ************************** is denying me access to the the website so that I am unable to complete surveys, and, most importantly, they are denying me access to compensation owed to me.

    Business Response

    Date: 09/24/2024

    Hello, 

    Thank you for contacting us regarding the issue with your account. We will get in touch with you in separate email. 

    Thank you!

    Kind regards,
    The YouGov support team 

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22323182

    I am rejecting this response because:
    They have done nothing to resolve the issue. 
    Sincerely,

    ******* *****

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have yougovpulse running for them to get my data and should have gotten points for installing and monthly points. I have gotten nothing. I have sent 8 or 9 request to them but nothing. Sent screenshots to prove myself and nothing.

    Business Response

    Date: 09/16/2024

    Hello,
    Thank you for contacting us regarding this issue. We will get in touch with you in a separate email.
    Regards,
    The YouGov Support Team.

    Customer Answer

    Date: 09/16/2024

     
    Complaint: 22287370

    I am rejecting this response because:I have sent request after request up to 8 and they keep saying they will get back to me in another email but don't.  So why would they give the same generic answer, they will not help me but continue to share my use and share my data without promised compensation.

    Sincerely,

    ***************************

    Business Response

    Date: 09/18/2024

    Hello,

    Thank you for contacting us. We have got in touch with you in a separate email.

    Regards,
    The YouGov Support Team.

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22287370

    I am rejecting this response because: I get messages daily saying I'm earning points while sharing my data. I leave the app open 24 hrs.  I see where they access it daily.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do surveys for YouGov. I redeemed my rewards August 22 and it is only suppose to take 3-4 days to get your reward but I havent received mine. I have emailed the reward company tremendous 5 times and also YouGov I have not received a response from either. My reward is suppose to be a $25.00 virtual ***** Would appreciate help getting a response and my reward. Thank you

    Business Response

    Date: 09/06/2024

    Hello,

    Thank you for contacting us regarding the issue with your reward. We will get in touch with you in a separate email.

    Regards,

    The YouGov Support Team.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My logged in to my account but it's was inactive and it isn't showing anything to reactivate it what could be the problem. I understand you guys wanna check if the info you are collecting is trustworthy but I have been your member for so long and have been answering your surveys sincerely. I can only login to my account but I can't do anything because it's inactive. I contacted your customer service but up till now no response so I decided to contact you guys through this thank you

    Business Response

    Date: 08/21/2024

    Hello,

    Thank you for contacting us. We will get in touch with you in a separate email after looking into your query.

    Regards,

    YouGov Support team.

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have flagged my account because I'm supposedly not human I've had this account for a long time and I was just about to cash out and now I can't log in and it's saying that I have to contact customer support I have sent email after email for the last 3 weeks we're talking 14 plus emails and no response at all now they're saying every time I log in to contact them well I have contacted them again and again and again to no avail I worked very hard for the money that is on there and I don't even want to mess with this place anymore it's ridiculous bad business I can tell you that I'm very disappointed I know that you have to have a minimum of ****** points I believe but this is unacceptable for the all the trouble and everything that I have had to endure whatever my balance is I think should be cashed out and put into a $10 **** digital card or something some type of compensation at least or unlock the account but then I have to wait for all that this is unacceptable again I have contacted the business multiple times no response

    Business Response

    Date: 08/19/2024

    Hello,

    Thank you for contacting us. We will get in touch with the member in a separate email.

    Thankyou!

    YouGov Support Team.

    Customer Answer

    Date: 08/19/2024

     
    Complaint: 22152964

    I am rejecting this response because:
    They have not messaged me 
    Sincerely,

    ***********************

    Business Response

    Date: 08/20/2024

    Hello,

    We have again replied to you on your registered email address.

    Thank you!

    YouGov Support Team.

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been taking surveys in exchange for points for several months. All of a sudden I was locked out and told to contact customer support. I did so three times with no reply. I had enough to redeem my points and get my reward, but now I have nothing and YouGov now refuses to send my email ************************* a log in code and I'm now out 25 bucks that I earned giving personal data to the company.

    Business Response

    Date: 08/02/2024

    Hi,
    Thank you for getting in touch. We will get in touch with the member in a separate email.
    Kind regards,
    The YouGov Support team.

    Customer Answer

    Date: 08/02/2024

     
    Complaint: 22080303

    I am rejecting this response because: They have not remedied the situation and I refuse to accept till they have done more than simply say "they'll work on it and get back to me." That's what the last three emails said just through an automated system. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my account reinstated that was suspended without any explanation. I have been a member for about two years and have not had any problems until recently when I noticed that I was not getting any new surveys. I contacted them and was supposed to get a sign in code. Tried this 3 times. The code was never sent. I then went to a sign in page and was informed that my password was invalid so I clicked forgot password and got a message that my email address did not exist with them. The email address is the one that I used when I originally signed up. For some reason that locked my account and stole over $100 (******* points) that I spent many hours working on. I NEVER cheated them out of anything and was always truthful with my survey answers. I have no idea why they did this to me! From reading other complaints it seems that they do this quite often to their members. This whole ordeal reeks and is just plain wrong. If I am being accused of something I should be informed and given a chance to defend myself. I hope that they respond and do the right thing.

    Business Response

    Date: 07/24/2024

    Hello,

    Thank you for contacting us regarding your account issue. We will get in touch with you in a separate email.

    Regards,

    The YouGov Support Team.

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 22035095

    I am rejecting this response because: I got a generic email message from them and nothing else. They stated that they were going to "look into" the problem. This was clearly a canned response and they have no intention of resolving this issue.
    Sincerely,

    ***************************

    Business Response

    Date: 07/29/2024

    Hello,

    We have now replied to this member again.

    Thank you!

    YouGov support team.

     

    Customer Answer

    Date: 07/29/2024

     
    Complaint: 22035095

    I am rejecting this response because: I have gotten only messages and no action. They stated they are looking into the problem which to me sounds like the runaround. There is not much to look into. I diligently completed surveys to the best of my ability. So I guess I can kiss all my hard work goodbye

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My yougov membership account is not working when I trying to login my account I haven't not received login code and after sending 100+ mail for help I haven't received response from yougov helpline my Yougov account ********************

    Business Response

    Date: 07/15/2024

    Hello,

    Thank you for getting in touch. We will get in touch with you in a separate email.

    Kind regards,

    The YouGov Support team

     

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21983983

    I am rejecting this response because:

    Sincerely,

    *********************

    Customer Answer

    Date: 07/16/2024

    I was think if accept this reply you close this complain because this reply was not addressed about my yougov membership account 

    Business Response

    Date: 07/17/2024

    Hi,

    Thank you for contacting us. We will get in touch with you in a seperate email.

    Kind regards,

    The YouGov Support team

    Customer Answer

    Date: 07/18/2024

     
    Complaint: 21983983

    I am rejecting this response because: It's not about my complaint I'm still waiting for other response from yougov support team

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cashed out a 25 dollar Amazon voucher on July 2 and have not received it also they closed my account with no explanation and will not answer support

    Business Response

    Date: 07/17/2024

    Hello,

    Thank you for getting in touch. We will get reply to you in a separate email.

    Kind regards,

    The YouGov Support team

YouGov America, Inc is NOT a BBB Accredited Business.

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