Complaints

This profile includes complaints for IMVU's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IMVU

  1001 Marshall Street, Suite 100 Redwood City, CA 94063

• 

  IMVU

  PO Box 2772 Redwood City, CA 94063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transactions:April 4, 2025 $1.06 for 250 V-coin April 8, 2025 $1.04 to remove account hold . Tell us about your problem:I have been a loyal IMVU customer since 2016, regularly purchasing credit packs and maintaining an ******* VIP subscription at $29.99/month. I have never requested a refund nor experienced any account issuesuntil now.On April 4, 2025, I purchased 250 V-coin for $1.06. The following day, April 5, I converted that V-coin into ***** credits through the platform. Despite this, IMVU later placed my account on hold, falsely claiming I had refunded the purchase. This is not accurateI never submitted a refund ********** regain access to my account, I was required to pay an additional $1.04 on April 8, 2025. IMVU support told me the hold had been lifted and I could resume normal use of the platform. However, my account still reflects a negative balance of -250 V-coin, and I am now being told I need to pay again for the same V-coin I already purchased and used.This situation is unreasonable and contradictorythere is no way I could have refunded the V-coin on April 4 if I used it to convert to credits on April 5. Especially when in one of the screenshots, it says they cancelled it.Adding to the issue, my age verification has now been disabled without explanation, even though I already submitted valid identification as part of the process to resolve the earlier account hold. I have reached out to IMVU support, but the responses Ive received have been inadequate and have not corrected the problem.Resolution Requested:I respectfully request that IMVU:1. Remove the incorrect -250 V-coin balance from my account.2. Restore my age verification status.3. Acknowledge and resolve the fact that I was wrongly charged and restricted despite being a long-term, paying user with a clean history.This situation has caused unnecessary stress and inconvenience, and I am simply seeking a fair resolution.

  Business Response

  Date: 04/14/2025

  Hello ********, 

  Thank you for bringing this matter to our attention.

  
  After thoroughly reviewing the account, wed like to confirm that the issues described have since been resolved. As of Thursday, April 10, 2025, the account has been fully settled, and the balance has been corrected. There are no outstanding charges or negative balances at this time.

  
  Additionally, we can confirm that age verification has successfully passed and is currently active and tied to the account. No further action is required on your part.

  
  We understand how frustrating this situation must have been, and we appreciate your patience while it was being resolved. If you have any additional concerns or questions, our support team would be happy to assist further.

  Best regards, 

  IMVU Support Team

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started Creating for this website in February of 2024. I slowly was occurring money on my account due to sales from my creations on their website. In order to create on this website, you need to pay a $10 a month fee, I decided to close my shop, let my VIP expire, and request a payout for the cash I earned left on my creating account. Upon requesting my payout days before my VIP expired I received an email from IMVU stating that my account was under review for fraud. I have requested they tell me what fraud I supposedly committed multiple times but I have not gotten a reply. They said I am no longer eligible to request a payout, meaning they have stolen $50 of my earned income on their website. I have never committed fraud anywhere let alone on their site, I have only done my job and created for them. I have never had an issue until I cancelled my VIP subscription with them days before this all happened.

  Business Response

  Date: 04/14/2025

  Hello,
  
  Thank you for reaching out to us regarding your PeachiiPixii Creator account. We have identified some suspicious activity associated with your account, and as a result, we have decided to remove it from the Earn Money Program.
  
  As a one-time courtesy, we have granted your account with VIP until April 19, 2025. This will allow you to request your final payout. Please submit your request as soon as possible, and we will process your payout accordingly. You can follow up on your request using the support ticket number 499076.
  
  We appreciate your cooperation and understanding.
  
  Best regards,
  IMVU Support Team

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23191461
  
  I am rejecting this response because: I have asked them multiple times what was wrong with my account and how they marked me as fraud, they have not answered. I know for a fact my account is free of any fraud or suspicious activity. I would like a response to exactly what they claim was the suspicious activity on my account that's resulting in me being removed from the earn money program. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/18/2025

  Hello, 

  Thank you for your continued engagement. We understand your concerns and would like to clarify our position.Your account was removed from the Earn Money Program after a thorough review revealed that your catalog contains content that infringes on copyrighted material, which is a violation of our Terms of Service.

  While we understand your desire for more specific details, we are unable to share the full scope of our findings or internal review processes, as doing so could compromise the integrity of our enforcement measures.We want to emphasize that this decision was not made lightly. Protecting the rights of original creators and maintaining a fair platform is a top priority for us.

  We appreciate your understanding and cooperation.

  Thanks, 

  IMVU Support Team

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes 13 days ago my bank filed a dispute over some charges from a game called IMVU. They saw where there was unauthorized charges. Well since I changed my passwords & got a new debit card also already in mail. Well Imvu has put my account on hold because now they ask from me a photo of face holding my license. AND to close the dispute? Well I sent in this picture I attached here 7x now. They only emailing me back saying the same repeatedly sentence. Asking to prove myself by sending that. Now I'm furious. I've spent thousands on that game since having same account 4 years now. And I still have this hold. Second why do I need to cancel a dispute through my bank just to remove a hold off of a game??? But I did these 2 steps anyway which now I'm out of $129 that was took from my account. Just to "please these people " at imvu. Yet they still have yet to have removed the hold. So now I'm reaching out to yall. This game is very well known & big. This is not fair at all. I cannot even play my game bc of hold. I can't spend my credits bc of this hold. I am asking them to remove it. I've done my part 7x already.

  Business Response

  Date: 04/07/2025

  Hello, 

  Thank you for reaching out, and we understand how frustrating this experience has been for you.

  
  Were happy to inform you that your account verification has been successfully completed. However, your account is still on hold due to two open ****** disputes that have not yet been resolved. These disputes are associated with the following orders:

  
  Order ID: *********** $3.49
  Order ID: *********** $19.39

  
  To remove the hold on your account, we kindly ask that you cancel both disputes directly with ******. Once the disputes have been closed, please either respond to this message or reach out to our support team, and well promptly lift the hold on your account.
  We appreciate your patience and cooperation as we work to protect both your account and your transactions. If you need any further assistance, were here to help.

  
  Sincerely,
  IMVU Customer Support Team

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23166152
  
  I am rejecting this response because:
  I have already had all disputes resolved through my bank. I had to cancel that card and get new card because there was unauthorized charges that occured. However my bank resolved. I also provided my identity which was my license and my face beside of it to yall over 7x now. I need this hold removed. I can't even enjoy my account now for over 2.5 weeks. There's nothing left pending. And ****** doesn't even have any disputes from me. They only had part of it due to my card was linked to ******. And my ****** was charged to cover these funds my debit card covered them. I also had to re due my security on my ******. I provided them with same information. They however, have absolutely nothing to do with this as their email to me stated. Which I provided to Imvu by email attachment as well. 
  Sincerely,
  
  ******** **********

  Business Response

  Date: 04/11/2025

  Thank you for reaching out and for providing documentation regarding your account.

  
  We understand how frustrating this situation must be, and we appreciate your patience as we work through the necessary security steps to protect your account. After carefully reviewing your case, we can confirm that there are still active claims under review with ****** related to the disputed transactions. Attached are the claims and their statuses. 

  
  As long as these claims remain unresolved, we are unable to lift the hold on your IMVU account. This is a standard precautionary measure to prevent potential misuse and ensure account security while financial institutions complete their review.

  
  Once we receive confirmation that all disputes have been fully resolved and no further actions are pending with ******, well be happy to proceed with removing the hold.
  We truly appreciate your understanding and cooperation as we work toward resolving this matter.

  -IMVU Support Team

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23166152
  
  I am rejecting this response because: I have done contacted ****** SEVERAL TIMES. ****** didn't even have apart of the disputes I myself submitted. I did it on my debitcard provided by my ***** account. I filed the disputes due to children under age who didn't have consent using my phone to purchase a few credit packages through IMVU. I've already been refunded by ******* from these disputes. All the disputes SHOW STATUS THAT SAY "RESOLVED". There is literally nothing left pending. There is no disputes left at all. And it's already been a week since they was resolved. And also everytime I get a email by the imvu customer service agents all they require is my license/I.D along with my face and me holding my license. Which has also been sent in over 10x now. This is very very frustrating. I have over $10k invested into that account since having it over 4 years now. And I've never had this problem. Someone isn't doing there job on yalls end. And I want this hold removed. I have waited a month already almost. And again these disputes are resolved. There is absolutely not 1 pending dispute still open or anything. I've been refunded for the unauthorized ones. I've already received my new debit card in mail from my bank as well over 2 weeks ago. This is just insane & very very unfair on my part to not be able to do anything on my account 
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an IMVU member for about 19 years and now recently my account is on hold so I can't make purchases. Regarding the "hold" they tell me to provide a valid I.D. to verify my account. I hesitated at first, because I'm not comfortable providing personal info, but, I did provide and explained that, my I.D. is expired and explained my situation that I can't get a new I.D. that quickly. I even took a selfie with my I.D ( because that's what imvu requires you to do) to prove I'm the account holder and eventhough my I.D. is expired the information is correct. They are being difficult and uncooperative with this whole I.D. thing and not able to find a solution for me otherwise to resolve this. A representative stated that "specialists" handling these things are very strict...so?! What is a loyal customer supposed to do in this situation? When you can't get an I.D. rightaway?! This is ridiculous...I'm very angry because this never happened to me before, and, speaking to someone from IMVU customer service has been NO HELP. When you talk to someone from customer service, they yell at you and really ignore anything you say. This is BULLYING, this is unacceptable, unprofessional and horrible towards loyal IMVU customers! I've spent so much money throughout the years and this is how I get treated?! I want this "hold" to go away I want my account back, fully! ********************** is not willing to cooperate whatsoever when it comes to having customers' back! They are more than happy to take your money but not helpful when needed. I want the "hold" to go away!THIS IS THE SECOND TIME I'M FILING A COMPLAINT! IMVU IS UNWILLING TO FIX THIS MATTER! IMVU DIDN'T RESOLVE THINGS THE FIRST TIME. SO, I'M NOT GONNA STOP TILL THIS ISSUE IS FIXED!

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accused me making all sales. They had a gift ********* which alot of us creators gifted fro..our shop. Which I been gifting g for.advertisemrnt for. 16 years rs. gift items. I did there gift contest. They are refusing to pay. They already foring us grandfather account who normally create for free have to pay 9.99 ar min I. ************* out.

  Business Response

  Date: 03/07/2025

  Hello. Thank you for reaching out and bringing this to our attention. We truly value your feedback and want to ensure we address your concerns properly.

  However, after reviewing your complaint, we need a bit more information to fully understand the issue and what resolution youre seeking. Could you please clarify the specific problem youre experiencing and how we can best assist you?

  Once we have these details, well be happy to investigate further and work toward a resolution. You can respond directly through the BBB platform or reach out to us at **********************************. If this is regarding a payout from the Creator Earn Money Program, you can email ******************************************************************** for further assistance. 

  We appreciate your time and look forward to assisting you.

  -IMVU Support Team

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23032898
  
  I am rejecting this response because: they have not done anything. I worked hard for.16 years and this is my form of income sl and imvu. Imvu is the one giving me issues. I have attached a detail note.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/11/2025

  Hello. We would be happy to address your concerns properly, but stated previously, we will need some additional information to understand what it is exactly that needs to be addressed. We need a bit more information to fully understand the issue and what resolution youre seeking. Could you please clarify the specific problem youre experiencing and how we can best assist you?

   

  Once we have these details, well be happy to investigate further and work toward a resolution. You can respond directly through the BBB platform or reach out to us at **********************************. If this is regarding a payout from the Creator Earn Money Program, you can email ******************************************************************** for further assistance. 
  

   

  We appreciate your time and look forward to assisting you.

   

  -IMVU Support Team

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23032898
  
  I am rejecting this response because: I have been already dealing with support for.over 2 months. I get the same response and the run around. I would like my cash out. I asked for in Jan. *** keep sending the same auto.response and not.doing your job my screen name is itsmesweet. I sent you pics already. A email.explainig.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want my account taken off hold, i gave them all the info they needed , i called 2 times also, i cant spend my credits cause yes i messed up that didnt understand a charge form my pay pal, cancel it then found out its something my wife bought, so it took me a few months to get pay pal to allow payment, yet they IMVU got they payment and my wife would use her item she paid for, ithe way both my wife and i understood that i needed to be taken off hold, again we sent all they wanted, its a pain to call them .

  Business Response

  Date: 02/26/2025

  Hello ******, 

  Thank you for reaching out through the Better Business Bureau. We appreciate the opportunity to address your concerns.

  Wed like to inform you that the hold on your account Chgee has been removed. However, we are still awaiting confirmation regarding the authorization of your credit card for your other account, SweetAmanda. Specifically, we need to confirm whether the authorization is for a one-time use or all future purchases.

  Please respond to support case number ****** (*****************************************************************) with your answer at your earliest convenience. Please note, you will need to log in as ***** to access the support ticket. Once we receive your confirmation, we will be able to remove the hold on SweetAmanda as well.

  If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience and look forward to resolving this matter for you.

  Sincerely, 

  IMVU Support Team

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an IMVU member for about 19 years and now recently my account is on hold so I can't make purchases. Regarding the "hold" they tell me to provide a valid I.D. to verify my account. I hesitated at first, because I'm not comfortable providing personal info, but, I did provide and explained that, my I.D. is expired and explained my situation that I can't get a new I.D. that quickly. I even took a selfie with my I.D ( because that's what imvu requires you to do) to prove I'm the account holder and eventhough my I.D. is expired the information is correct. They are being difficult and uncooperative with this whole I.D. thing and not able to find a solution for me otherwise to resolve this. A representative stated that "specialists" handling these things are very strict...so?! What is a loyal customer supposed to do in this situation? When you can't get an I.D. rightaway?! This is ridiculous...I'm very angry because this never happened to me before, and, speaking to someone from IMVU customer service has been NO HELP. When you talk to someone from customer service, they yell at you and really ignore anything you say. This is BULLYING, this is unacceptable, unprofessional and horrible towards loyal IMVU customers! I've spent so much money throughout the years and this is how I get treated?! I want this "hold" to go away I want my account back, fully! ********************** is not willing to cooperate whatsoever when it comes to having customers' back! They are more than happy to take your money but not helpful when needed. I want the "hold" to go away!

  Business Response

  Date: 02/24/2025

  Hello *********, 

  Thank you for bringing your concerns to our attention. We understand how frustrating this situation must be, especially after being a loyal IMVU member for 19 years. Please know that placing an account on hold and requesting identification is part of our standard process to ensure the security and protection of our users' accounts.

  
  We appreciate the effort you've made in providing your expired ID and a selfie. While a valid ID is typically required, we may be able to verify your identity using the expired ID alongside another form of identification, such as a work badge or school ID. This is to ensure that your account remains secure and protected.

  
  To help us resolve this matter efficiently, please provide us with:
  - Your IMVU username or the email address associated with your account
  - Any support ticket ID youve opened regarding this issue

  
  We are committed to finding a solution and ensuring that your concerns are addressed appropriately. Our team strives to treat every customer with respect, and we apologize if your previous interactions did not reflect that standard. Once we receive the necessary information, we will do our best to assist you promptly.

  
  Thank you for your understanding and patience.

  - IMVU Support Team

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22974725.

  This is the following information IMVU requested for my account on **********************:

  Username on IMVU: CATRLNA

  I attached my school I.D. & my IMVU ticket number, see both pictures attached.

  I want this to be resolved I provided all the necessary information 

  Sincerely,
  ********* ***

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a decision to delete my account with this company, the company states that if you change your mind within a certain period of time, this can be reversed by contacting support. I submitted a ticket to see if this could be done as I had second thoughts about this decision. After 72 hours a *** got back and asked me questions, a copy paste template kinda thing. This happened on the 25th. After several emails they have yet to respond, they haven't confirmed if it's even possible to reverse the action. They seemingly refuse to work with me at all as it's been 10 days without even confirming that they have received any emails, I've spent hundreds on my account over 14 years, while I accept that I elected to remove/delete my account and understand that if it's deleted i agreed and requested such action, I'm very frustrated that the company can't be bothered to respond and if it's an automated system. Then if it does get deleted 2 weeks+ after requesting a reversal. That's even worse. **************** is not only lacking with simple issues (I was not banned or suspended, simply a request reversal) they are entirely unresponsive a second ticket was opened 24 hours ago, no response to this either.

  Business Response

  Date: 02/05/2025

  Hello, 

  We sincerely apologize for the frustration this situation has caused you. We understand how important your account is, especially after years of dedication, and we truly regret any delays in our response. Our team strives to assist as quickly as possible, and we appreciate your patience.
  
  To help expedite this for you, could you please provide your support ticket number? The ticket number can be found in the automated email that was sent by IMVU Customer Support on January 25th. We want to ensure your request is addressed as soon as possible. Rest assured, we are here to help and will do everything we can to get you a response.
  
  Thank you for reaching out, and we look forward to assisting you.

  - IMVU Support Team

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction:No specific transaction occurred on my end. IMVU claims I made a purchase, but no such transaction exists in my account history.Amount of Money You Paid to the Company:I pay monthly VIP fees of $XX (enter the amount you pay) to access IMVUs services, but I am unable to use them due to the account hold. Additionally, I have invested in tools and resources to create virtual products.What the Business Committed to Provide You:IMVU committed to providing me with VIP services, access to my catalog, and timely payouts for sales of my virtual products. These have been denied due to the unjustified account hold.The Nature of the Dispute:IMVU placed my account on hold without providing evidence for their claims. They have accused me of making a purchase, but no proof has been provided. I have supplied all requested documentation multiple times, including ID, W-2 forms, and account information, yet the account hold remains, and I am unable to access my catalog or receive payments for my work.Whether or Not the Company Has Tried to Resolve the Problem:IMVU has not made any meaningful attempts to resolve this issue. Their responses are repetitive, vague, and fail to address the core concerns I have raised. They have asked for the same information multiple times despite me already providing it."I feel that IMVU is acting unjustly by placing my account on hold without clear evidence or explanation. Despite providing all requested information multiple times, IMVU continues to come up with new, irrelevant demands, which appear to be an attempt to prolong this process unnecessarily. As a result, I am unable to access my catalog or earn income, causing significant financial harm. I am also paying for VIP services and other tools that I cannot use due to this account restriction. Their lack of transparency and repeated delays are both unfair and unprofessional."

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We take customer concerns very seriously and want to ensure we address your issue as thoroughly and promptly as possible.
  To assist you further, we kindly ask you to provide the username or email address associated with your IMVU account. This information will help us locate your account details and investigate the issue in question.

  Once we have this information, our team will review your case and get back to you with answers and potential resolutions. We are committed to ensuring your experience with IMVU is a positive one.

  Thank you for your patience and understanding. We look forward to assisting you.

  -IMVU Support Team

  
  

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site IMVU is allowing people to post real pictures of anyone. They are allowed to add pictures from private accounts that are pictures of real people lifestyles that do not play IMVU. Under age children posting their real **** pictures. People are using IMVU as a dating platform and catfishes is on high alert on IMVU. Grown men and young children. Remove kids from the site or discontinue the mobile features to add real life pictures from IMVU platforms. Its a ***** ****** field day on IMVU.

  Business Response

  Date: 01/17/2025

  Thank you for sharing your concerns regarding our platform. At IMVU, the safety and well-being of our community are our top priorities, and we have implemented strict measures to ensure a secure and appropriate environment for all users.

  To address your concerns:
  - Posting of Real-Life Photos: Our platform prohibits the sharing of unauthorized or inappropriate images, including photos of individuals without their consent. Users are encouraged to report any such instances, and our moderation team will promptly investigate and take appropriate action.
  - Protection of Minors: IMVU has stringent policies in place to protect minors. **** or explicit content involving minors is strictly prohibited and is reported immediately to the appropriate authorities. We continuously work to improve our safeguards to prevent misuse of our platform.
  - Inappropriate Behavior: We take reports of inappropriate behavior, including predatory actions, very seriously. These reports are thoroughly reviewed, and accounts found in violation of our policies are subject to immediate suspension or removal.
  

  We encourage all users to utilize our reporting system to bring these issues to our attention. Each report helps us uphold the safety and integrity of our platform.

  -IMVU Support Team