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Business Profile

Solar Energy Equipment

SunPower Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Important information

Complaints

This profile includes complaints for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunPower Corporation has 14 locations, listed below.

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    Customer Complaints Summary

    • 1,299 total complaints in the last 3 years.
    • 460 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been dealing with this company since April 2023. They installed panels but caused leaks when installing and have yet to send someone out to fix it. In addition I have yet to start receiving any difference or benefit from the solar panels.

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in regards to SunPower ********* in ***********. I purchased solar panels in June of 2021. The company stated that I would save money with the new solar panels purchased. The purchase price was $18,000.00. My payment is currently $90.00 monthly. When looking over my Eversource Bill I noticed I am actually paying more for electricity. Therefore I have not saved nothing or nearly nothing to date for which I was told I would. I reached out to SunPower and they sent a maintenance group a few months later. There was also a language barrier between the maintenance group but they concluded the solar was working. I would like the remainder of the balance from SunPower to be extinguished as I have stated I am not saving any money with the solar panels. I had offered the ************** that has assumed the responsibility due to no contact from SunPower Solar $1000.00 cash to eradicate the situation. This ************** has stated they will not remove the solar panels, and I am still responsible for the balance. I don't feel as though I should continue paying for a service that I am losing money with. I feel as though I was misled through false representation of the SunPower ************** I appreciate your help within this matter. Respectfully, Mr. ******* A. ********* 12-31-2024

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had SunPower solar panels on our house for the last 7 years. In late fall 2024, we noticed water damange on our great room ceiling. The leak is directly under one of our solar panels and the roofer who inspected the leak said there no other damage to the roof would cause leakage. SunPower recently declared bankruptcy. Weve tried emailing them, calling them, submitting "contact us" forms and what we have encountered is this - the customer service phone number * ************** - continually shows "User Busy". Their customer service email - **************************** - is undeliverable. Both of these are listed on their current company website, in the contact us section. The only responses we have received are from their sales team (which was immediate), but they just directed us to the two contact sources listed above. We just want our stuff repaired, but they are providing no opportunity to do so. Non-payment would void our warranty and would be unethical. We have never missed a payment or if it was late, we paid the penalty in full. We just want to know if there are any other options we have.

    • Initial Complaint

      Date:12/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      System has not been generating the amount of electricity compared to last year...called but was hung up multiple times

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are lease customers to Sunpower solar. Our system has been non-productive since June 2024. Several chats,emails and phone calls have been made. We are told to sit tight due to the bankruptcy filing until a new service provider can be obtained. We have no communication with the company unless we make a call and we are told the same thing payment is due n sit tight until they can get a contractor service agreement. We stopped paying as of September we aren’t sitting tight to wait n pay for something broken and pay our electricity bill . We can not afford that

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I bought a house from foreclosure July this year. I took the lease agreement from the previous owner for the solar panel. I bought it on July1st 2024 and I have been paying the SunPower account for about half of the year. Now I am trying to sell the house, and they said they can't find my account information. I know they went bankruptcy, but they shouldn't lost my information. I am in escrow now, and the escrow company asks them to transfer the account to the new buyer. This company is saying that I don't have an account with them. I want to see who I paid for for the half year. I just need someone that can help us to transfer the account to the new buyer.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From the start of getting these new 14 panels on my roof and the battery install completed. I have been promised and told by multiple people that the state rebate check would go to me. the (1706.43) that was the main reason why i installed the solar panels. I still have the sales guy ***** staiting that the chech should of been maild to me within 30 days. I want what was promised or the panels and battery needs to be removed and the refund of the payments i have paid so far. these panels and battery are under a lease. And the sunpower incentive crew just emailed this *** Incentives ? You ? Hi Steve, For lease deal contracts, SunPower will be the recipient of the incentive. Thank you, *** Incentives From: Steven R Sent: Tuesday, December 17, 2024 12:01 AM To: *** Incentives Subject: [EXT] please help ***** ******** this was never explained and its baiting me in on a contract with the idea aof a rebate that isnt true. all i want is the rebate. ive been never late on a payment and will continue on the deal i made but there enployees dooped me in this deal..

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought my house at the current address in 2021 and took over the lease from the pervious owner from SunPower solar panel services. It was defected since day 1 and we called and they send out few tech to fix the broken panel but can't show any record how much power they were providing to my house. I took their words for it at that time but over the years my electricity bill was way above my neighbors with a bigger pool and no solar panels and we don't even use AC. I called SunPower on July 22, 2024 and provided all the pictures from my solar display, the agent confirm it wasn't working and will create a case to credit some refunds to me and send out a tech to resolve the issue. No tech was ever sent and no follow ups, I have called and emailed multiple times to mid of September only to get delayed and no response. (I have all the emails record on file and case #********) They did send a bankruptcy notice letter in September and customer service was shut down after. They are not providing any services but still charging me, I don't think that's the contract agreement. I can't reach anyone on their end so I have turned to BBB for help to see I can stop them charging me, either refund me the money, discontinue the contract or fix my solar system to the point it provide efficient power to me. Please contact me if you need any supporting documents. Cell ************, Email **********************

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are in a 20-year lease agreement with SunPower for our home's solar panels. We have been in this agreement for close to 10-years and our panels are not producing solar. Starting in May 2024 our panels have steadily lost production month over month to producing -3 in the prime of summer. SunPower consistently takes my solar lease payment, but yet because of bankruptcy we have no ability to contact a human being to file a complaint to get this fixed. The only option is to submit an email to an address with no response or indication that it has been received or what happens next. I want SunPower to fix my solar panel/inverter issue and refund the huge overage this has cost my family. I know were not the only ones going through this, just read BBB about how awful SunPower is to its customers. We are literally paying for a lease and the regular cost of electricity. This is absolutely unacceptable and SunPower should be held accountable!

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has not responded to my request for support and I have not been receiving data on my company provided app for almost 3 months. I have tried to contact the company numerous times. It took well over a month just for us to figure out how to make a payment to this company. Our last DWP Bill shows that the solar panels are not producing any solar electricity even though we are still actively paying our bills. This has been going on since the middle of September. We have been customers for 5 years and never had any problems up until the last 3 months.Below it asks for desired settlement. I would like to speak to somebody from technical support and I would like to have my system back up and running and communicating. I like to have proof that my solar panels are producing solar electricity. I also like to have credit for the last two and a half three months since it does not look like I've been receiving service.

    This business is not BBB accredited.

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