Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely lied to me about a fender. I bought a fender with a small dent in the front which we both agreed is okay for a small discount. The sales rep told me other than the dent the fender fits perfectly. When I went home to install it the fitment was so bad. Looks like the whole fender is deformed and distorted. I let the manager know, he told me too bad theres no refunds, you shouldnt have trusted our word. Now I am stuck with a useless fender that sits in my garage since I ended up having to buy a new one.

  Business Response

  Date: 03/06/2024

  Customer came to our facility to purchase a fender off of a vehicle. He was taken out to the vehicle to inspect the parts he was requesting. After checking the fender himself, he approved the removal and purchase of the fender. Customer was given a $100.00 discount for a small blemish on the fender, which is marked in the picture of the mounted fender. Customer signed for the parts in person, after inspecting the fender that was mounted on the vehicle before purchase. Upon his initial complaint we offered a non-blemished replacement at regular price and he refused our warranty. The customer still has the fender. The customer has done a chargeback (which we won) and has left our business bad reviews. Now he has involved the BBB. We have tried very hard to work with this customer.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to them to buy a part that they had listed for sale on Car-Part.com in December, they said they dont have it ready and they will remove it in a week. I left a 100$ deposit and left, I didnt hear from them for more than a week and started to call to see how much longer it will take. Every time they were saying that they are waiting for a special tool and the part is not ready for pickup, in the meantime my car was a shop waiting for that part to be replaced. Finally I received a call from them and went to pick up the part, paid 770$ more (870$ total cost of the part) and they gave me the part and the receipt. The part was looking very bad and *****, an electric motor shouldnt have any rust, and on the receipt was written that they dont accept any returns. I talked to the manager and he said to come on Tuesday 02/21 and he will exchange it for another one from a car with 63k miles. I came on Tuesday as he told me ( I live 2.5h away from their location) just to hear that he doesnt have another part yet and I should wait. If a business doesnt have an exchange part how can they guarantee that they will change it, I am charged for every day my car is at the shop. Please help me get my money back cause those guys are a bunch of liars and they just postpone every time I come to solve the issue. The part they sold me looks like it been laying outside in the rain for years.

  Business Response

  Date: 02/23/2023

  Customer called Friday 2/17/23 afternoon wanted to return part to Luxury Auto Dismantling he said doesn't like the part without even installing part and wanted to return and get money BACK only he doesn't care, I explain customer we can exchange the part us its staid on the invoice, the part we have to take out of the car and its takes time, call us Tuesday or Wednesday before you come pick up the part, and he shows up Tuesday without calling start to call rancho sheriff on us and even the person from Rancho sheriff explained to him shows on the invoice NO MONEY ************* only us its shows on the invoice. Customer only wants to get money back we don't do, if he wants to get Money back, we can do money back with $25% handling charge with managers approval.

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but 25% for handling is a lot because I picked it up and will drop it in person too. So I consider 100$ for handling will be a good solution for both me and the business. 
  
  

• Initial Complaint

  Date:03/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used transmission control unit from this place with the guarantee that it was the correct part number for my vehicle while I was in ********** visiting my mother because I live in ********. **** the worker reassured me that the part number was a perfect match for my vehicle even after I questioned him three times because the number did not match the original part number that was installed originally in my vehicle. He told me yes it was and he gave me A 90 day guarantee which is worthless if the part is incorrect . When I flew back home I installed the transmission control unit reset the adaptations as they recommended after I called them and my vehicle would not shift. I must mention Ive been a ************* tech for *************************************************************** the past. All you do is install New TCM reset it and drive.But my used TCM smelled like something was burning once I installed this Faulty transmission control unit and left me stranded. I had to pay $250 toll bill to get this thing back home, and another $250 for a valve body so far not including the labor and my vehicle is still not running!I called the dealer to verify the part number they gave this wrecking yard gave me and they reassured me that that part number does not belong to my vehicle which mine is a C32 AMG. The part number they gave me does not match my vehicle which is a sports model supercharged $60k vehicle. When I called back up their the owner got I rate with me on the phone and started yelling at me even after I mailed him his part back. He told me I was going to pay for shipping every time he had to warrantee it which does me no good if the part is incorrect! He was also so proud to say he was the owner and thats just the way it was for the 20 years that hes been in business. This place has horrible ****** reviews and Im reporting them to the BBB so you could be made aware that theyre not a good place to do business with.

  Business Response

  Date: 09/23/2022

  Customer received money back for their part. If you have any question, please let me know

   

  Thank You

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