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Business Profile

Online Retailer

Bella Barnett

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my order, can not reach anyone for refund. This was an important dress for my pre wedding photoshoot and this has caused a great inconvenience. Please assist

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/3/24. I purchased a few dresses from this website which are advertised as great qualities totaling $518 with a discounted price of $428.89 I received the items and realized that the merchandises were not what they advertised them to be , they were not good materials. I kept 2 of the dresses which I thought look decent. I email them to start a return process it took them days to respond , someone by the name of ****** responded and apologized for the items and send a link to the Bella Barnett website for me to choose other dresses as she advertises as Luxury Materials in attempt for an exchange which I informed her that I was not interested in purchasing more items. After disputing back and forth thru emails every 2 to 3 days because this is how long they take to respond to email , she decided to send a return label with a male information name and address and instructing me to print the label and pack my items for return.

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** purchased from Bella Barnet a few times with no issues. The women I would deal was ****** She always responded within one day to resolve the return. I have a recent order that I told her about that didnt work out with the sizes or the quality of the clothes that I received. She told me to wait until I receive all of the order . So I did that I told her about the issues with the quality and the broken necklace they sent me. It seems she changed her policies without telling the customers that she will no longer be excepting exchanges and no refunds. Now she hasnt responded in two weeks . I want to resolve this with a refund.

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Ordered July 2, 2024 -Paid $238.70 -Ordered from Bella Barnett ************ sent three dresses -On the website it states that if the dresses do not fit and have not been worn you may return them within 30 days. I emailed and they responded asking exactly how the dresses didnt fit which was humiliating. After that Email they then said I cant really return because its too expensive but they will gladly send a return label if I agree to exchange from a list of their best selling dresses. I would have never bought from a site that wasnt truthful in them allowing returns especially when it comes to dresses. I sent another email stating I didnt agree to their offer because I no longer needed a dress and I wasnt comfortable with rolling the dice on more dresses that may or may not fit. They never responded. I emailed again last night. The 30 days are approaching and if they dont respond I am not sure what they will do or if I will get any thing back. I just wanted a refund for the three dresses I never wore that are still in the packaging. In my email I attached the statement they have on their website about taking returns which I will share with you as well. It seems only fair to issue a return if I inquired in a timely manner, the dresses dont fit, and they have never been worn.

  • Initial Complaint

    Date:05/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 16 APR 2024 Order # - BB202361842 I ordered two dresses from this company. The quality of these dresses is the worst I have ever seen. I cannot even wear these dresses out in public. They are completely see through, the fringe is very sparce, and the bottom hem of the dress isn't even long enough to cover the rear end. I emailed the company requesting to return the dresses and wanting a full refund of the purchase cost. Bella Barnett responded with an exchange offer. Why would I want more dresses or clothing items from this company that makes such poor quality items. I refused the exchange and again asked for a return shipping label and 100% refund. Bella Barnett again offered me an exchange or a 40% refund. This is absolutely unacceptable. Both of these dresses are still brand new in their packaging and were just tried on. I will never wear them. All I want is to send the dresses back and I want a 100% full refund of the purchase price of the items.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in regards to Bella Barnett order # BB20238930:I purchased a few dresses from Bella barnett, 1 of the dresses did not fit and the other was sent damaged. For both dresses I spent $151.84. After sending several emails to Bella Barnett for an exchange or refund for almost a month, I finally received an email response that they will exchange the items. I choose to exchange the dress that did not fit for a larger size and damaged dress with with the Crystal ******** set which was $169.90. Bella Barnett said I had to pay an additional $97 for the Crystal ******** Set since it was more expensive than the damaged dress and only paid $70.90 for the damaged dress. I just received the Crystal ******** Set and it was cut so small that it did not fit, so I reached out to Bella Barnett to get a return shipping label to return the set, and receive a store credit or refund in the amount of $169.90 which was the amount I paid for the Crystal ********, but they are refusing to accept the Crystal ******** Set and give me a refund or store credit. Not only did they send me a damaged dress initially, they are refusing to refund me for my purchase. If they had sent me a dress that wasn't damaged initially, I wouldn't have had to purchase the set. I would like to get my money back

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The quality of the clothing items I purchased is very poor. I asked to return the items within 2 days of receiving them in the mail and asked for a refund and they refused. I asked several times and explained the situation and they still refused

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The result of checking the application #PD/103468 According to the results of the inspection, it was revealed 157 facts of leakage of personal data An ****** nzaisAtehttps://binc.qabepygel BINANCE **************** for Control and Compensation Payments Application #PD/103468 Registered: 21 Sep 2023 at 17:24:51 Control and ********************************************** *** Applicant: ***** E-mail: ************************* Application status Compensation has been assigned Amount of compensation ****** BTC

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and it came not true to size. It is very small and has no sticker or tag indicating the size of the clothing. They not only did not only false advertised but also would not refund the full amount and want to charge for clothing that was not true to size and was not even worn. They are in a plastic bag and stink too. They have a very unpleasant odor on the clothing. I want my full money back for the return and need a shipping label to return it. I did not even wear it and contacted them right of way to provide me with return label. They did not provide any shipping label.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiancee and I purchased two items from Bella Barnett back in March, the items arrived in April. One of the items arrived with a broken zipper and both items were way too small. The size chart they had posted was incredibly inaccurate. We reached out to customer service to receive store credit or issue a return. **************** told us that if we wanted a refund we would have to "damage both items" to show they could not be worn. This seemed ridiculous, but we followed their directions. They have been playing a game with us over email for the last month and a half, refusing to issue a refund or store credit.

Bella Barnett is NOT a BBB Accredited Business.

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