Business Profile
Car Wash
Quick Quack Car WashHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
12/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/01/24 I went to the **** on Lichen ** in ************** and before I went thru the wash I stopped for the employee to insert my info into his iPad and I let him know I will not be renewing my membership. He said thank you very much and that he'd let "them" know right away.. I drove on.Then today (12/13/24) I noticed that I have a charge of $37.99 that was taken out of my account from **********************. I called it their customer service number right away and the lady who answered my call was very rude and told me that I needed to give them 10 days notice for any changes made to my membership. I informed her that I spoke with an employee from quick quack and he assured me that my membership would not be renewed and she didn't want to hear anything I had to say she wouldn't let me talk to her boss or anybody with the little more power than her. She just kept repeating herself over and over and was very extremely rude I just want my refund because I did not use their services and so I feel like I should get my money back thank youInitial Complaint
12/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for the car wash because I thought it was a good idea, I didnt really have any complaints while I was using it so I continue the service.I found out I was moving back in May and let them know so they could cancel the membership. I was told it would get taken care of, but it never did then I realize I got charged for another month so I called and spoke with someone. They said they would take care of it but never did, then I went online and request yet again to cancel the membership but again no one ever did. It has been six months of getting charged illegally and yeah, I still cant get them to stop without having to change all of my banking information if I see this on my card again, Im gonna have to consider further action.Initial Complaint
11/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Using Quack Quack car wash my vechile went off the automatic car wash track that moves the vehicle through the car wash. The car wash was stopped and their employees directed me to turn my vehicle wheels to the left and drive forward to get the vehicle back on the car wash tracks. No one checked the passager side of my vehicle to make sure it was clear of the any obsticles that would damage my vehicle. Pulling forward my vehicle made contact with parts of the car wash on front passenger fender causing damage to the fender and bumper. The manager/supervisor ***** immediatly blamed me for the damage and refused to pay for the repairs. The repairs cost me a $1000 dollar deductable and my insurance company approx. $3000 dollars. I'm asking for the Quick Quack to refund me for my deductable because their employees instructed me to move my vehicle without checking for any obsticals that would damage my vehicle inside their car wash. I was not able see that side of my vehicle because I was inside my vehicle with my views being blocked by car wash brushs and soap. Quick Quack denied my claim claiming that I moved the the vehicle steering wheel causing the issue. I did not have my hands on the steering wheel.Initial Complaint
11/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about September 2023 i used the service of Quick Quack Car Wash in *********. as i was about to enter the actual car wash there was a problem with my vehicle not aligned on the track, the car wash representative hit a button that started my vehicle to move up and down and side to side, until the attendant felt i was back on track. Once thru the car wash i pulled into a stall and began to dry my vehicle when i noticed deep mechanical type grooves ,scratches on the top drivers side of the hood. I alerted the attendant who took a report and told me i would be contacted. Since i didn't know exactly what date the damage occurred, he showed me a video without the damage and stated that i dint have any proof it was done by the car wash, i apologized and dint pursue it any longer. The second time on or about September *********************************** the docs i uploaded, it was exactly the same mechanical grooves as shown in the pictures that i provided him, and the manger stated i cant prove it was done by the car wash. A co-worker at my job heard me discussing the damage and he showed me pictures of two vehicles with the exact same groove damage after using the same car wash.I am now getting estimates to get my vehicle repaired, if the Quack Quack Car Wash Manager will not pay for the damages, i will be filling in small claims against them.Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunday, November 17th I took my new 2024 outlander sport to the car wash for the very first time, I still have a paper license plate that is how new the car is. I went through the car wash, and when I stopped to use the vacuum and clean the inside of the car, I noticed that there were scratches all over the car. I immediately went and tried to find a manager, but the managers dont work on Sundays. The tech ******* did an incident report, apologized and assured me that after the manager viewed the footage he would call me on Tuesday. I had never taken it to a car wash before the incident, the incident number is *****. I just went to the car wash after receiving an email saying that they have no evidence that this happened to my vehicle. I thought that the pictures and the incident report and the fact that they have me on camera telling the guy I never took this vehicle to a car wash before it would be enough for them to actually do the right thing and fix the damage. I was wrong they said I have no proof despite the swirls and scratches the tech and I took pictures of. They are denying the damage and saying there car washes never damage vehicles. Manager named ****. 7thst and bellInitial Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was damaged I took the prober steps and filled a claim with the manger and I have not received any contact back in over a week I contacted corporate nothing there as well. Have ask employees about the manager who seems to never be there. Also can't provide me with the store number. Mean while I still pay my monthly payment. It seems as if there is no accountability on a day to day level. All i would like is for them to fix my brake light.Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Quick Quack Car Wash claims that their equipment is safe and will not damage the vehicles using it, per their FAQs Will the wash damage my vehicle?No. We use a brushless system that is effective at removing dirt. Our spinning wraps are made with hand-cut cloth strips that are gentle on your cars surface. And we use eco-friendly, pH balanced soaps to get your car clean without harming the paint.When I used their car wash, their equipment did damage my car, specifically the license plates. This happened on my previous car; with my new 2024 car I did not expect this to happen again. When it did, I contacted the company and they refused to remedy the issue nor provide me with a requested refund. I am requesting a full refund. The company claims We are unable to honor your recent request for a refund due to continued use of our facilities. Despite my one time use - not continued use. Researching continued use says Continuous use refers to the ongoing, uninterrupted use. I have not continued to use their facilities after the damage their equipment caused.The apparent ongoing damaging of vehicles is documented on a ************** Quick Quack Car Wash damaged my vehicle showing continuing damage to vehicles and apparent lack of responsibility by Quick Quack.Initial Complaint
11/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 1st, 2023, I had emailed Quick Quack to cancel their membership subscription which I was not using. I did not hear back from them so I went to the carwash by my house and told them I wanted to cancel the membership. They said that they had the wrong email address on file, which they said that they corrected, and they cancelled my membership. My sister was in the car with me when this was done. I was looking at my bank account records yesterday, November 4th, 2024, and I realized that Quick Quack had been charging me $35.99 from September 2nd, 2023 to November 2nd, 2024. For the last 15 months, I have paid them $539.85 for a service that I don't use and I want it all back.I emailed them again yesterday but thinking that they probably still had my email address wrong. I called them and they said that they found my cancellation request from Sept. 2023 and they have records that I did not use the membership but they were only going to refund me November 2024's payment. I asked for a supervisor and I was told that I could be added to their "escalation sheet" for a supervisor to call me back. I have not heard from them.I feel like their membership is such a scam and people will always have a hard time cancelling it.Initial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please see my detailed reviews on Yelp and ****** ******************************************************************************************************************************************************************************************************************************************************* ********************************************************************************* Quick Quack Car Wash (888) *******Initial Complaint
10/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 10/29/2024 at 12:37pm, I went to Quick Quack Car Wash on ***************************************. I presented an email coupon for 50% off of one premium wash. I was charged for the premium wash AND I was (without verbal confirmation or otherwise) signed up for a monthly subscription. The advertisement clearly lists at the bottom of the email that the purchase is "valid for one Ceramic Duck car wash." At no place does the text EVER inform or even imply that the purchase is linked to a membership or that signing up for a membership is a requirement of using the coupon. It's EXTREMELY misleading, not to mention that the follow up email for membership confirmation states that cancelling within 45 days of purchase requires a $5 cancellation fee. This company is PURPOSELY misleading customers into purchasing a premium wash at 50% off, but the coupon is listed as 50% off of a single wash and not 50% off of a monthly subscription. The company should be well aware of this fact and is betting that customers will not notice until later and either keep the subscription unknowingly or bet on the fact that they will cancel and have to still pay the business their cancellation fee. If this email had listed their promotion correctly with fine print such as "*Offer valid for one wash and monthly subscription is required*" I would not have chose to use the coupon. I submit to the BBB that this is INTENTIONALLY MISLEADING to consumers because the coupon says in the fine print, "Offer is valid for one premium car wash." Furthermore, I am appalled that the employee did not clarify nor state at any time that I was purchasing the subscription and instead chose to tell me "it'll be $18.99 for the car wash." Poor choice of words, but there is no telling whether they were intentionally misinforming me or just trying not to be guilty by not saying, "That'll be $18.99 today for the premium ceramic wash and subscription to our monthly service." The whole situation was handled so wrong
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Customer Complaints Summary
306 total complaints in the last 3 years.
103 complaints closed in the last 12 months.