ComplaintsforQuick Quack Car Wash
Car Wash
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Complaint Details
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Initial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On ********** I purchased a car wash (store #****) and was in the process of having my vehicle washed. During this time there were two loud bangs on the drivers side. After exiting the car wash and inspecting my vehicle I determined the left side running board had been completely sheared off. I had to collect the running board from inside the car wash.I filed an incident report immediately and was informed there will be video and I would be contacted by this location's manager within three business days. This did not happen.I have been in contact with their corporate office three different times and have been assured I will be contacted by someone representing this Quick Quack. This has not happened as of 09/19/******* should be noted that the running boards on my vehicle are factory installed and not after-market. Also, I received an estimate from a reputable auto body shop and they determined the damages to be $1750.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The service I paid for, that I have an email stating I still have service after cancellation for the remaining of the day, denied me service even after I produced proof that my service was still in tact. They didnt want to admit to doing anything wrong and stood on the grounds of I have no service, which was wrong, they disregarded the email sent to me, wasting my time, energy and resources. Im mad they wont hold themselves accountable.Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pay a membership for all 5 of my vehicles. I pay $61 every month to be able to wash my v Vehicles anytime & for multiple days this month my nearby quick quack has been closed for maintenance. Not only that, but today I drove one of my vehicles to the wash (which was closed) & they closed all the vacuums because management was bothered by 1 non-paying customer.Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Last Sunday Aug 04, 2024, I went to this car Wash. After finalizing the Car Wash, I went to detail the car, in the premise of the car wash, and I had noticed that the Car Wash machine had broken my Driver side Fog Lamp. Immediately I filed a report # ******, with the dependent on site, and was told they will communicate with me to let me know the outcoming of their investigation.I had taken pictures of the damage, and clearly you can see the glass scattered on the floor.They are denying paying for the damage, saying the damage is inconsistent with the low-quality picture that they have from my fog lamp, they clearly are failing to understand how glass behave after being hit by a harder object and how glass will shatter after being brokenInitial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I visited Quick Quack Car Wash for a one-time payment wash and was approached with an offer to sign up for a membership at $17 per month. I agreed and provided my card, after which the representative filled out my information on her iPad. However, I was never shown any terms or given an opportunity to review them. Months later, I received a receipt showing a monthly charge of $35, which was never disclosed during the sign-up process. This lack of transparency is unacceptable. I've rarely used the service, and had the true cost been disclosed, I likely wouldn't have signed up. This experience reflects poorly on your business practices. Taking advantage of customers in this manner, especially seniors, is deeply disappointing.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 28, 2024, I visited Quick Quack in West Sacramento to get a car wash. Unfortunately, this was a three-car incident. The last car involved in the incident didn't put his car in neutral which caused the service technician ***** to stop the car wash twice. In her doing this, the car in back of me hit me, and he himself got hit.***** made an incident report and got all of our license and insurance information said she would get in contact with her manager ********************* and will be in contact with me at a later date since she was not in the office. As of today, August 27, 2024 I have not got a call or email.I have tried calling *************, but her voicemail remains full and no message can be left. I eventually got in contact with *************************, *************** Advisor he agreed at that moment after looking at the video that my car was damaged by Quick Quack. He has now recanted and says that Quick Quack will not take responsibility for my damaged bumper.I just want my bumper fixed.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 19th 2024 took my vehicle for a car wash my vehicle was hit in side the car wash. I filed a report with them they said I hit the brakes and it was my fault. They send me a video and I did hit the brakes but you see my vehicle start rolling forward, then with out being put in reverse it starts rolling backwards and hit the vehicle behind me. They said case closed. I emails back asking questions about safety procedures like why was the vehicle behind me so close and why did the track not stop when it felt my vehicle stop moving and I did not receive a response I emailed multiple times and they have not responded. I would like them to pay for my vehicle to be repaired.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
LOCATION *************************************** Address: ************************************* On July 17 went to wash my car when I was inside everything stop for a couple seconds i was can scared then I feel some one hit me from the front and back for couple time at the time I honk to get attention from the employees at the time someone came over and said he have to let the other car in front to go out than he was going to let me out to at the time I ask what happen then he said the car in the very front stop so it was he fault.....After I get out 2 cars were waiting to see exactly what happen to our surprised something come out of the rollers and make him stop ant get stack than we ask for assistance but the employees do not want to do nothing at the beginning till I said i CALL THE POLICE AND THE ARE ON THE WAY..... at the time they start getting a report to all of us. by the way the car it was behind me they let them go so we did not get any information about the one....I contact the manager of the store and he did says he was going to look at the reports and get back with me I'm still waiting for him to call me back till this date...Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7-16-24, at approximately 8am I went to Quick Quack Car Wash. I purchased the $9.99 wash. While wiping my car down I noticed my front emblem missing. I informed the agent and asked him to check if my emblem was still in the car wash area. He found it on the ground inside the car wash. It was wet and broke in half. He suggested that it be pieced back together and popped back in place. It was badly damaged. I declined his suggestion and asked what the process or policy was when it comes to damages. I informed the agent that my emblem has senors behind it that have now gotten wet and been exposed to the elements ( I turned it over so that he could see). These senors are connected to functions on my dashboard. He took pictures with his own camera. *************************************, the Assistant Store Leader help me fill out a claim form (Incident #*****). Told me he would contact me in 2 to 3 business days. The next day 7-17-24, I took them an estimate in the amount of $366.03 from the ****** dealer. Later that same day, ****** sent an email implying that the damages was a result of the sealant already being loose and my car being more than 5 years old as to why my emblem came off (he has no proof of this). He further stated that the emblem was blown off at the first set of blowers, according to the video that they watched. I replied (7-18--24) that I would like to see the video and if he could forward me a copy. It has been 5 days and no response. They have closed the case and refused to pay for the damages. I do believe they are liable and should pay the ****** dealer or myself in order to repair the damages. I am seeking the estimated amount of $366.03. See attachments.Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/15 I visited The Quick Quack location at ****************************************************************. After leaving the wash I discovered my front license plate had been ripped off. When I emailed their complaint line I was told I needed to return to the location to file a complaint. When I returned to the location I was told because license plates do not come on the car that they were denying my claim and refused to write up the complaint report. Nowhere is it posted or in writing that they do not cover damage caused by their wash ripping off license plates. In addition their argument that license plates are "factory installed" because they "do not come on a car" is ridiculous. When I then followed up with customer care online I was told they would not help me further because each location is a franchise so the company would not take responsibility. The only way to cancel a membership is to email their customer care. On 7/18 I emailed customer care and requested to close my membership. ******** care wrote back on 7/18 but ignored my request to cancel. I then had to send a follow up email again on 7/18 again requesting to cancel. They agreed to cancel but on 7/18 charged another month membership to my card on file in the amount of $35.99.I am requesting refund of $35.99 for the membership billed 7/18 as well as $22 charge for replacing the damaged plates with the California DMW. Total reimbursement: $55.99
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Customer Complaints Summary
293 total complaints in the last 3 years.
101 complaints closed in the last 12 months.