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Business Profile

Genealogy

FamilyTreeNow.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genealogy.

Important information

  • Customer Complaint:

    BBB has received a number of complaints for FamilyTreeNow.com concerning public information which can be found by doing a records search of an individual's name and city, state, and/or birth date. Complainants are typically unhappy that FamilyTreeNow.com can be used to look up personal information such as current and past addresses as well as possible relatives. 

    The company generally responds to these complaints by removing the consumer's information from public view or explaining how the complainant can "opt out" of having their information searchable.

    Consumers can have their information removed from the website by following the directions on this link: www.familytreenow.com/optout

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY PHONE NUMBER WHICH IS UNLISTED, PRIVATE AND ON THE DO NOT CALL LIST IS CONNECTED TO **** ******. MY PHONE NUMBER DOESN"T BELONG TO HIM AND NEEDS TO BE REMOVED!!!! YOUR OPT-OUT DOESN"T WORK!!! YOUR OPT-OUT IS NOT WORKING BY LAW PRIVACY MY PHONE NUMBER NEEDS TO BE REMOVED DUE TO HARASSMENT, STALKING< SHARING AND ID THEFT ALONG WITH EXPLOITATION!!!I CANNOT GET IT REMOVED AS YOUR OPT-OUT IS NOT WORKING ON YOUR WEBSITE!!!!*************************************************************************

    Business Response

    Date: 04/16/2025

    Hello,

    The link provided is no longer available. 

    Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best Regards,
    FamilyTreeNow Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have my name, address, and previous addresses listed which is causing me to be harassed I have emailed them to please remove my information several times with no response. I need them to remove ******* ********, age 40, *********************************************************** and all associated addresses and names. When I ****** my name and city my information is visible before clicking on their website.

    Business Response

    Date: 03/06/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Familytreenow.com has my personal information and report. I need them to get rid of my information and report online. I did not allow them collect all my information and show it online. Information including: home address, phone number, full name, marriage records, etc.

    Business Response

    Date: 02/25/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of my personal details are on their website. I did not authorize this and it is a violation of my privacy not to mention dangerous. I would like all my information deleted without having to click a link they send to my email. If someone opts out they should not them have to click a link to have their information removed. ******** website that should be ashamed of themselves.

    Business Response

    Date: 02/11/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my phone number from the website. I have filed all the forms, Remove my phone number from the website.

    Business Response

    Date: 02/18/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 02/18/2025

    I am rejecting this response because:

    When I go through the website to remove my information, they replied that they would not remove the information because it doesn't match. 

    Remove my phone number ************ from your website. 


    Business Response

    Date: 02/25/2025

    Hello,

    Unfortunately we do not have the ability to edit, modify or update any profiles. We are a distributor of public records and as such we can only display what we have acquired. We apologize for the inconvenience.

    Best Regards,
    FamilyTreeNow

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

    Customer Answer

    Date: 02/26/2025

    I am rejecting this response because:

     

    The Rhode Island Data Transparency and Privacy Protection Act Requires businesses to provide customers with a way to delete their data.  

    Remove my phone number ************ from your website.  

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Family Tree Now is sharing all my personal information on the web and I would like this taken down for my safety. I do not want my personal information on the web and map location. Can you please help me? Thank you kindly

    Business Response

    Date: 02/12/2025

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Opt Out This Record' button
    *****************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FamilyTreeNow.com

    NOTE:  FamilyTreeNow is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for my personal information to be removed from their website numerous times without any response. 

    Business Response

    Date: 01/27/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/27/2025

    I am rejecting this response because:

    Here is the url of the profile that needs to be deleted

    **************************************************************************

    Business Response

    Date: 01/28/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:01/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked them to opt my information out and followed their steps and then received a vague email they could not verify me. I never authorized them to share my information so should not have to opt out. This is a scam and I need them to remove my information asap.

    Business Response

    Date: 01/22/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account is leaking personal information on me exposing my exact house address, age, and family members. I want this to be taken down off the website entirely. I have asked to remove my information multiple times and no response.

    Business Response

    Date: 01/15/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 

    this is the website info i want to have removed: 

    *************************************************************************


  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FamilyTreeNow has obtained my ******al information old and new and has it posted on their website. I do not know how they received it as I make it a point to keep my ******al information private. I did not provide it to them nor did I give them or any other platform permission to use it (I am very thoughtful of this). I do not feel comfortable or safe with my information being so freely accessible to all who may be looking for it or that may stumble upon it. I have submitted a request to them for removal but it did not work, I followed up today with a request via email to have it removed and hope to have a response soon. I can see that I am not the first ****** to take issue with this, I hope to have it removed easily with my second request but if that fails (as it seems to happen often) I hope that you all may be able to assist me in protecting my privacy. Here is the link to their site and my ******al information **************************************************************************

    Business Response

    Date: 12/12/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FamilyTreeNow Customer Support
     
    NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FamilyTreeNow is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

FamilyTreeNow.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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