We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Tim Lewis Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2024, I asked for the corporate number for *** Lewis multiple times to file a formal complaint after we felt unsupported by ******* **** ***** *****. We did not feel like he had or best interests at heart and he was only out for his interests for many reasons, so we explained we wanted to use our own lender instead via email. Once this was expressed, ***** **** became argumentative and demanding towards us, requesting another Preapproval within 5 days and that we need to pay approximately $12,000 more, as we were no longer entitled to the builders' discounts for no longer using their preferred lender. Very unprofessional.Initially we had a good relationship with ***** ************ ***** but now we feel unheard, it's unfortunate. I was requesting to speak to management to explain the reasons why we had lost trust in their preferred lender and try to come to a resolution to continue to move forward and for that reason were requesting all discounts to remain intact, as the reason we were not using their lender was unsettling, discriminatory, and he did not have good communication with us leaving us confused. I was given the run around by ***** **** ************************ Manager) and ***** ***** (Team Lead). As of today, November 5, 2024, I still do not have the corporate contact information and they have become nonresponsive since we canceled the contract. They kept having me wait multiple days to have a meeting with one another, or wait for Mondays to talk with the team, ***** claimed to be out of the office. I feel they used these strategies to have us get less than 30 days from the "closing date". They know the rules with closing dates (they didn't have a closing date and quoted us late November or December, but when I asked to make a complaint and cancel, they magically came up with a closing date. Full complaint is listed in the attachments

    Business Response

    Date: 11/26/2024

    To Whom It May Concern,

    We apologize that ******* and her family felt that their homebuying experience with Tim Lewis Communities was a stressful experience.  Per the below statement, it seems as though the ******** Family did not feel that our preferred lender at ******* had their best interests in mind, however, that is definitely not the case.  The lender did his best to explain the various options available to their family. The type of loan they were hoping to secure unfortunately did not align with their current circumstances.  VA loans have many rules and restrictions, and the ******** Family was very confident that they did not want to sell the current home that they own.  Our lender tried to give them several other loan options.  After securing a conventional loan with *******, they ultimately chose to go with another lender.  Our Sales Consultant was directed to find out just what we could do to make ******* happy. She chose not to work towards a resolution and said she was done.  We are sorry to hear that they felt unsupported by our lender and have brought up all of ******** concerns to the President of our company.  

    Customer Answer

    Date: 12/09/2024

    I am rejecting this response because: 
    Hi There, can you please reopen this? I just found this email in my junk folder. I just read the response from the property and they flat out lied. We were not done a VA, we were doing a conventional. Also, they never gave us any information to talk to the corporate office. We never heard anything from the president and lastly, they lied and told us they would give us the corporate offices number and instead have us the number to escrow (who doesn't work with *** Lewis). They were confused why *** Lewis kept giving us the run around.

    Please help. 

    Business Response

    Date: 12/20/2024

    We stand by our original response.  We are very sorry that ******* did not agree with our recount of the situation.  We wish her and her family the best.  Thank you.

    Customer Answer

    Date: 12/23/2024

    I am rejecting this response because: it involves falsified information. It is clear that *** Lewis is using shady business practices with potential buyers and are continuing to defend their preferred lendor, *******, who has used discriminatory practices. For that reason, we continue to feel betrayed, unheard, taken advantage of as consumers. They still have not produced evidence that they forwarded our original complaints about them and the lendor from October 2024, and this is one of the reasons why we canceled our contract as we did not feel supported and have been treated unjust.

    We are requesting a full refund of all of our holding deposits, ******* money deposits, etc. Please provide our requested refunds. 


  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** Lewis is scalping down trees and building houses on top of the roots and also they are not fixing the problem the right way I have reached out about this tree that pushes my fence back causing damage they acknowledge its there problem but the owners are giving the construction manager no feed back so he cant do the work Im seeking legal advice and calling ****** right after this I have emails and documents and pictures and videos of them coming out doing crappy jobs by hand the tree ***** needs to come up its causing damage to my fence and it will damage future home owner residence as well this is a horrible company and need to be penalized for the wrong they are doing to people!

    Business Response

    Date: 09/18/2024

    This complaint is regarding a tree ***** that is located directly on the property line between Lot 19 of our ****** *************** and ************* property located on *************** in unincorporated **************  ************* previously had ************* remove this tree several years ago, but failed to ask them to remove the tree *****.  When we asked Mr. ******** why they never followed-up with the County to remove the tree *****, we did not receive a response.  It is absurd that ****** ******** is claiming that, "TLC scalps down trees and builds houses on top of them," when in fact it was The ********** that had the tree removed.

    Since the prior removal of this tree (by The Hargroves & Placer County), a root ball grew between the two fences directly on the property line [See attached pictures].  In order to alleviate ****** ********* request, our Construction Team opened up the fence and removed the root ball and all growth.  The remaining ***** is now completely flush with the ground.  After removing the growth, we reassembled Hargroves fence. 

    The only work that may need to be done in the future, is that if any baby saplings grow by the *****, they would simply need to be snipped with some pruning shears.  We also suggested using some foaming root killer from the hardware store, that prevents future growth of tree roots, however The Hargroves were not interested in this option.  Due to the fact that this work was previously done by the Hargroves and *************, we feel that we have gone above and beyond to address the issue.  Again, this is a property line tree *****, and is not the sole responsibility of Tim Lewis Communities.  
    Please see attached three pictures supporting the work that we have done to assist The ******** Family.

  • Initial Complaint

    Date:10/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I had put a deposit on a home began the loan process, within two week we unfortunately suffered hardship and were not going to be able to move forward with the purchase of the home. In addition to this, the documents requested by the underwriter we were not going to be able to provide, which would result in the loan not be granted. We then requested to cancel the transaction and it was assumed due to the loan issue we would be able to have our refund. We have yet to have the refund accepted, or refund issued this cancellation was requested on 8/22/22.

Tim Lewis Communities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.