Complaints

This profile includes complaints for GoodLeap, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoodLeap, LLC

  8781 Sierra College Blvd Ste 100 Roseville, CA 95661

  
• 

  GoodLeap, LLC

  8781 Sierra College Blvd Roseville, CA 95661-5920

  
• 

  GoodLeap, LLC

  6970 E Chauncey Ln Ste 100 Phoenix, AZ 85054-5158

  
• 

  Paramount Equity Mortgage, Inc.

  Salt Lake City, UT 84115

• 

  GoodLeap, LLC

  155 108th Ave NE Ste 820 Bellevue, WA 98004-5948

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a loan with Good Leap for an HVAC system for work that was competed on 3/1/2024. The loan was interest free if paid in full in one year. The loan start date was 3/15/2024 with a promotional period end date of 3/15/2025. I paid the loan off in full on 2/7/2025 and received a statement on 2/24/2025 that the account had a zero balance.On 3/27/2025 I received an email from Good Leap that I had a payment due on April 15, 2025 for $26.92 and I had a balance on my account of *********** contacted customer service on 3/27/2025 and was told this was an error and it would be fixed. They had to transfer to their back office team to resolve. The back office team is still waiting for management approval and for the accounting team to credit my account. Nothing had been resolved and the payment due date of 4/15/2025 is quickly approaching. Im concerned about a negative credit reporting for an error of Good Leap. There seems to be no urgency from them to gets this fixed.

  

  Business Response

  Date: 04/30/2025

  GoodLeap is in receipt of the complaint filed on April ******, with the Better Business Bureau (BBB), concerning your home improvement loan with GoodLeap. In summary, you assert interest was applied to your account despite the loan being satisfied in full before the Promotional Period End Date.  
  In receipt of this complaint, your concerns were brought to the attention of our ************************* on April 10, 2025. In response, the ************************* emailed you on the same date to inform you that the account has been updated and officially closed. You should have also received a Paid-in-Full letter via the email address on file.
  GoodLeap appreciates your patience and cooperation while we worked to address your concerns. Should you have further questions or concerns, you may reach the Loan Servicing team at ************** or via email at ******************************************************************.
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This loan provider was used by *********** a company that went out of business. Titan Solar was supposed to fix at no cost to me my inverter/solar panels etc. Now that they are out of business I have had to fix my inverter already out of pocket. I have tried to work with Goodleap to try and lower the $56,974.22 principal balance some percentage that way I can use that money to pay for repairs myself. I am a disabled veteran and I do not have extra money to spend on repairs. I do not think I am asking for much since no one is there to repair my system nor my roof in case of leaks anymore. I just want some help lowering that principal balance since I have to pay out of pocket for everything now with the exception of parts (in some cases). Can you guys help? Thank you

  

  Business Response

  Date: 04/28/2025

  GoodLeap is in receipt of the complaint filed on April 7, 2025, with the Better Business Bureau (BBB), concerning the purchase of a home solar system from ***************** (Titan) and resulting loan with GoodLeap. By the complaint, you expressed dissatisfaction with the service Titan provided and/or will now be unable to provide since they are no longer in business.
  Please note, GoodLeap operates separately and independently from *****. GoodLeap is the lender for your solar system purchase; we are not the seller or the installer. However, we take all allegations seriously and conduct thorough investigations into the claims.
  Our records show GoodLeaps loan agreement was signed by you on May 16, 2024. The terms of the loan are clearly reflected in the agreement. Additional information is also available in the Welcome Package; Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on May 16, 2024. See attachments.
  In receipt of this complaint, Client Support ******* ******* (*******) was assigned to assist you on April 9, 2025. On that date, ******* contacted you by phone and explained that since the issue was a temporary system outage caused by internet connectivity problems, this matter does not qualify for reimbursement. Should you have performance issues in the future, your system component manufacturerswarranties remain in effect. For reference, please see the manufacturerscontact information below:
  Component, Manufacturer, Website, Phone:
  Modules, Silfab, ***************, **************
  Inverters, SolarEdge, ******************************, **************
  GoodLeap understands there may be complications associated with Titan going out of business. Should you have further questions or concerns, you can reach ******* directly at ************** via email at ************************************  

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because: Hi, the inverter died on me prior to having this problem with the cellular card. I had to pay $950 to get that fixed. Doesnt that qualify as it not working? also, I was told about a 25 year free fix and replace in case of any issues. doesnt that in turn bridge contract? It didnt even take a year for the inverter to fail.

   

  As for the cellular card i had to call another installer and at the price of $75 he took off the cellular card so i could use the wifi. How can you guys help correct this? Remember im a disabled veteran and i cannot work.

  
  

  

  Business Response

  Date: 05/06/2025

  GoodLeap is in receipt of the rebuttal with the Better Business Bureau (BBB). Your rejection is in extension to the complaint addressed on April 28, 2025, concerning the purchase of a home solar system from ***************** (Titan). By the complaint, you assert that you have paid out of pocket for repairs to the system and are requesting GoodLeaps assistance.
  Please note, GoodLeap operates separately and independently from *****. GoodLeap is the lender for your solar system purchase; we are not the seller or the installer. However, we take all allegations seriously and conduct thorough investigations into the claims.
  In receipt of this complaint, Client Support ******* ******* (*******) was assigned to assist you on April 9, 2025. On that date, ******* contacted you by phone and explained that since the issue was a temporary system outage caused by internet connectivity problems, this matter does not qualify for reimbursement.
  However, in your rebuttal, you indicated that repairs were completed and paid for prior to the occurrence of the internet connectivity issue. If this is accurate, we kindly request that you submit the scope of work, along with the corresponding quote or invoice/receipt, to ******* at ************************************ They will review the documentation provided with our ****************** team to determine whether the matter qualifies for reimbursement.
  Again, your system component manufacturers warranties remain in effect. For reference, please see the manufacturers contact information below:
  Component | Manufacturer | Website | Phone
  Modules | Silfab | *************** | **************
  Inverters | SolarEdge | ****************************** | **************
  GoodLeap understands there may be complications associated with Titan going out of business. Should you have further questions or concerns, or need assistance communicating with your Manufacturers, you can reach ******* directly at **************. 

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because: lets keep this open until I hear from *******.  thank you
  

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company doing business as Goodleap, created a financial contract/loan without our approval and not even showing us the terms of the contract. ***** ****** is the owner of ***** energy contractors who came to our home on about 6-28-2024 to sell us a new air conditioning unit. He told us that he would submit our names (*** and **** *******) and some of our personal financial information to a loan company to seek approval for a zero percent loan if we wanted to buy the air conditioning unit. We wanted to wait and talk about it, decide if we wanted to buy it or not. ***** said we shouldnt wait because there were only a certain number of people in our area of living that would be approved for the zero percent interest loan. A few months later, we received a letter in the mail from the Goodleap company informing us of a loan we were approved for with a nearly 13% interest rate. This letter outlined all of the terms of this loan. What the monthly payment would be, the length of the loan, etc., etc. We were never shown this loan that the GOODLEAP company created for us and we never signed any loan documents or approved any loan. Isnt this fraud?

  

  Business Response

  Date: 04/28/2025

  GoodLeap is in receipt of the complaint filed on April 7, 2025, with the Better Business Bureau (BBB) on behalf of our borrower, ****** ******* (***), concerning the purchase of home improvement products and services from ****************************** ********************** *************** By the complaint, you assert both you and *** were unaware of the loan agreement with GoodLeap.
  Our records show *** has authorized you to receive account-specific information. We appreciate the opportunity to respond to your concerns.
  Please note,Goodleap operates separately and independently from ************* GoodLeap is the lender for your home improvement purchase; we are neither the seller nor the installer. As such, GoodLeap has no first-hand knowledge of the sales interaction. However, we take these and any allegations of fraud seriously. As such, this matter was escalated to be reviewed by a specialized team.
  Our records reflect GoodLeaps loan agreement was signed by *** on June 28, 2024. The DocuSign Certificate demonstrates the loan agreement was sent, viewed, and signed via the email address *********************** on file at the time of the application. Please note,GoodLeap has received email correspondence from the email address on file. The *********** also shows the loan agreement was signed at the property address on file. The loan terms are clearly reflected in the agreement. Additional information is also available in the Welcome Package: Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent to *** on July ******. See attachments.
  One of our Client Support Managers, ****** ******* (******), reached out to ************ on Joes behalf. In response, ************ provided a copy of the Home Improvement Contract (HIC), which was wet signed by ***. The *** clearly outlines the purchase price and specifies the project will be financed. See attachment.
  Additionally,************ informed GoodLeap you have been in communication with them regarding repairs during the course of this investigation. However, during these exchanges, no concerns regarding the interest rate were raised. ************ also advised GoodLeap that both you and *** were present at the time of the sale.
  With the information available, GoodLeaps position is the loan is valid and remains in effect pursuant to the signed loan agreement. Should you or *** have further questions, please contact ****** directly at ************** or via email at *************************************************************. 

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodleap, based in *********, ** provided the financing for the solar panel system for my house. The solar system was installed in July, 2024. I was told by the salesperson that once I had the solar rebate from the state and feds, I could throw that money towards the solar loan and my monthly payments would be decreased accordingly. I now have those rebates and called Goodleap last week. They said that they would take the money (about $25K) but would not reduce my monthly payment until December 2025! This seemed strange and bizarre. I asked to talk to her supervisor and she said no. She said that the contract says that I have to pay the $281 a month until December 2025 and then they could lower my payments. I would like to give them the money now and have my payments reduced ASAP (days or weeks, not 9 months).

  

  Business Response

  Date: 04/18/2025

  GoodLeap is in receipt of the complaint filed on April 4, 2025, with the Better Business Bureau (BBB), concerning your solar loan with GoodLeap. In Summary, you expressed dissatisfaction with the re-amortization timeline of your loan agreement and are requesting a manual re-amortization.  
  Our records show GoodLeaps loan agreement was signed by you on June 21, 2024. The terms of the loan are clearly reflected in the agreement. Page one (1) clearly outlines that the initial monthly payment will be $281.56 for the first eighteen (18) months. Additional information is also available in the Welcome Package; Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on June 21, 2024. See attachments.
  As reflected in the Truth in Lending Disclosure, it is explained, the Payment Schedule shown assumes you will not make any voluntary prepayments on the loan by the eighteenth (18th)month.  However, the loan was designed to re-amortize at the end of the 18th month after the Loan Start Date.  As a result, if the borrower makes all scheduled payments on time and makes sufficient voluntary prepayment(s) to reduce the total loan amount to the Target Balance by the Target Balance Date described in the agreement, the payments from month nineteen (19) through the end of the loan will be approximately the same as the initial monthly payment.
  The fixed payment structure during the first 18 months is intentionally designed to provide borrowers with sufficient time to pay down the loan and/or receive their tax credit if eligible. Upon re-amortization in month 19, the monthly payment is adjusted to ensure the loan is fully repaid within the original term, without requiring additional voluntary prepayments. Please reference the Loan Closing Certificate for your Target Balance and Target Balance Date.
  After the nineteenth (19th) month, borrowers with an outstanding balance exceeding $5,000.00 may request a manual re-amortization once per year, which may be used either to pay down the principal or to reduce the monthly payment amount.Should you have further questions or concerns, please contact our ****************** at ************** or via email at *******************************************

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately December 2023 Solars Contract isnt honored. Service was never connected Unable to reach customer service or field employees for over one year. Treated with dismissals and ignored. Panels never worked

  

  Business Response

  Date: 04/18/2025

  GoodLeap is in receipt of the complaint filed on April 3, 2025, with the Better Business Bureau (BBB) concerning the purchase of a home solar system from **************** ******** and resulting loan with GoodLeap. By the complaint, you expressed dissatisfaction with your experience during the purchase of the system and also mentioned concerns about the systems performance and needed repairs.
  Please note,Goodleap operates separately and independently from ******. GoodLeap is the lender for your solar purchase; we are neither the seller nor the installer. As such, GoodLeap has no first-hand knowledge of the sales interaction. However,we take these and any allegations seriously and conduct thorough investigations into the claims.
  Our records show GoodLeaps loan agreement was signed by you on December 9, 2023. The DocuSign Certificate indicates the documents were sent, viewed, and signed via the email address ******************* on file at the time of the application. Additional information is also available in the Welcome Package; Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on December 15, 2023. See attachments.
  According to our timeline, ****** completed the installation of your project on December *******. After final inspections, the system was granted permission to operate by your local utility company on January 22, 2024. One of our Client Support Managers, ******* Means (*******), reached out to ****** for clarification. In response, ****** provided the permission to operate letter received from your utility company. ****** also indicated they were unaware of any concerns regarding the repairs or system performance.
  Additionally, ****** informed GoodLeap, you have refused their assistance in the past. As a sign of goodwill, GoodLeap is willing to send out a local solar servicer to perform a site assessment. If you wish to move forward with our assistance, please contact Client Support Manager ******* at ************** or via email at ***********************************************************. 

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [1] Under a contract dated August 15, 2023, a Credit Amount of $23,349.60 was subject to the following term: If you voluntarily pay the full Credit Amount before the end of the Promotional Period, all accrued interest will be waived (Key Terms and Credit Terms,Section 2.a, Interest and Payments). The Promotional Period ended on February 21, 2025, with a First Payment Date of March 21, 2025.[2] The full "Credit Amount" was paid by February 4, 2025 -- 17 days before the end of the promotional period. A text message from GoodLeap confirms this, as does a screen capture of the GoodLeap app.[3] On February 12, 2025, the GoodLeap app also reflected a principal balance of $0.00.[4] On March 4, 2025, I received an email asserting that payment was due. Upon checking the GoodLeap app, I discovered that over $2,000 in interest had been added to the account.This prompted a call to GoodLeap on the same day. In that call, the representative indicated a $54 UCC fee was charged, improperly capitalized, and appears to have triggered (1) an erroneous belief that the Credit Amount remained unpaid (which was wrong) and (2) the subsequent listing of over $2,000 in interest as allegedly due by GoodLeap. In that same call, the representative indicated a case had been opened and that I would receive a follow-up call from GoodLeap. [5] While the $54 fee was disputed, I made payment of the fee on March 4, 2025 - minutes after the call with the GoodLeap representative. [6] Having received no further follow-up from GoodLeap, I sent a certified letter on March 22, 2025. [7] GoodLeap has still not responded as of this complaint filing. [8] Nothing in the contract suggests that a *** termination fee becomes part of the "Credit Amount." Indeed, it's not credit. Further, the condition precedent for charging such a fee is the Agreement being paid in full (which it was). Something cannot simultaneously be paid in full and also not paid.

  

  Business Response

  Date: 04/21/2025

  GoodLeap is in receipt of the complaint filed on April 2, 2025, with the Better Business Bureau (BBB), concerning your Home Improvement loan with GoodLeap. In summary, you request that the accrued interest on the loan be waived, asserting that the loan was paid in full prior to the conclusion of the Promotional Period.
  Upon receiving your complaint, we began working diligently with our ************************* to address and resolve your concerns. Subsequently, on April 17, 2025, GoodLeap received a Demand Letter indicating your intent to pursue legal action. The allegations outlined in the Demand Letter are the same as those alleged in this complaint.
  Accordingly, your concerns have been escalated to the appropriate department for further evaluation. As this matter is actively subject to confidential settlement negotiations, GoodLeap, LLC, reserves all rights to respond to the allegations through the legal process.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took out a loan from ******** for ****** in Jan and repaid the loan on Feb 11. So far we have not been able to get them to send the *** financing statement to our Montgomery County records to release the security interest in our property. This was for a collapsed sewer line. Numerous calls for help go unanswered. We have not been able to get any resolve. ******************************************* Good leaf is located in **********.

  

  Business Response

  Date: 04/18/2025

  GoodLeap is in receipt of the complaint filed on April 1, 2025, with the Better Business Bureau (BBB) concerning your home improvement loan with GoodLeap. In summary, you assert that the county has not yet received GoodLeaps *** termination.
  It appears your concerns were already brought to the attention of our ************************* on March 24, 2025. In response, one of our Loan Servicing coordinators was in contact with you on March 27, 2025, to notify you that the termination was sent for recording. Typically, it can take up to sixty (60) days for records to be updated. ****, the Loan Servicing coordinator, was in contact with you again on April 2, 2025, at which time they confirmed, again, the termination had been sent and that we do not have control on when the county office will update their records. 
  Should you have further questions or concerns, please contact our ************************* directly at ************** or via email at *****************************************

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ****************** - ********** - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 04/21/2025

  Dear ***** *******,

  We received your concern filed with us at Goodleap on March 31, 2025, regarding a GoodLeap account reporting on your credit report with the ************************* (****). In summary, you are requesting the loan documentation and the accuracy of the loan information reported to the *****

  We appreciate the opportunity to address this matter and hope this response elucidates your concerns. Our records show you listed as a borrower on a loan to obtain a solar system with ************ GoodLeaps underwriting process pulls a soft inquiry (which does not affect credit rating) at the time of the application. Once a loan is in the funding stage, the hard inquiry is assessed.On April 8, 2022, GoodLeap assessed a hard inquiry before funding the loan.

  GoodLeaps loan agreement was signed by you on March 19, 2022. The DocuSign Certificate shows the agreement was sent, viewed, and signed via the email address *************************** provided at the time of the application. Please note, this email address also matches the email address provided in the BBB complaint form received. Additionally, the Geolocation demonstrates, the agreement was signed at the property address on file. Upon signing, a copy of the loan agreement is sent via email to the address used to sign. See attachments.

  Upon further review, the account is currently over five hundred days past due, with the last payment being received in September 2023. Payments not received within thirty (30) days of the due date will be reported to the ****. GoodLeap is unable to make goodwill adjustments, as we are required to accurately report accounts and payment histories to the ****. Included with our response is the payment history for your records. 

  Due to the severity of the outstanding balance, the account was charged off in April 2024. While the account has been reported as charged-off, pursuant to the signed loan agreement, you are obligated to repay the debt obtained. At your earliest convenience, to make payment arrangements to bring the account current, please contact our ****************** directly at ************** or via email at **************************************************
  

  Sincerely,
  
  Compliance Escalations
  ***********************************************************************

  GoodLeap, LLC

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* had me finance thru them for my sewer line. ******* frauddulants marked that I approved to release $ ****** to ******* even tho my sewerline has not been inspected by the city of *********** or covered. Also ******* had me take out the max amount if needed. Then without any paperwork to me told Goodleap they wanted the full amount. And ive talked with goodleap and they are going with ******* for the high amount without me getting anything to show why it cost $54,000 to complete. Said they dont need to i signed the loan paperwork. I thought both were honest companies. They are not

  

  Business Response

  Date: 04/18/2025

  Dear ******* ******,

  
  GoodLeap is in receipt of the complaint filed with the Better Business Bureau (BBB) on March 29, 2025,
  concerning a home improvement loan from ***************************. (*******). In summary, you expressed
  dissatisfaction, claiming the loan was funded before the project was completed by *******, and are requesting
  a billing adjustment.

  Please note, GoodLeap operates separately and independently of *******. GoodLeap is the lender for the solar
  system purchase; we are not the seller or the installer. However, GoodLeap takes allegations seriously and
  conducts thorough investigations into the claims.

  Our records indicate ******* installed the Water Efficiency system on February 20, 2025. After installation was
  marked completed by *******, GoodLeap funded the loan, making payment to the installer for the products
  and services rendered on March 18, 2025. The purchase price listed in the Home Improvement Contract (HIC)
  between you and ******* matches the amount financed with GoodLeap. See attached.

  Issues relating to the system require ******* to address them directly. One of our Client Support Managers,
  ****** ******* (******), to reach out to the installer on your behalf. In response, ******* confirmed the products
  and services rendered have been completed, however, you disagree with the purchase price of the project.
  ******* has provided you with an additional itemized invoice for your records. ****** spoke with you on March
  17, 2025, to discuss your belief that the project is not complete since the inspection is pending. ****** explained
  after the system is installed, the inspection is out of GoodLeaps control and is not part of the financing
  agreement.

  We appreciate you bringing these concerns to our attention. If you have additional concerns, you may reach
  ****** directly at ************** or via email at ********************************************************************************

  
  Sincerely,
  ******* *.
  Compliance Escalations Specialist

  Customer Answer

  Date: 04/21/2025

  I am rejecting this response because: this is again not my signature on this form 
  

  

  Business Response

  Date: 04/30/2025

  GoodLeap is in receipt of the complaint filed with the Better Business Bureau (BBB) on April 21, 2025,
  concerning a home improvement loan from *************************** (*******). The current complaint is an
  extension of the previous complaint and brings forth no new information.

  GoodLeaps loan agreement was signed by you on February 12, 2025. The DocuSign certificate confirms the
  loan agreement was sent, viewed and signed via the email address ************************ provided
  during the loan application process, which matches the email address on the complaint form received. Upon
  completion, a copy of the signed loan documents is automatically sent to the email address used to sign via
  DocuSign. See attached.

  If you have additional concerns related to the home improvement project, you may reach ****** directly at
  ************ or via email at ********************************************************************************. 

  
  Thank you for bringing this to our attention,
  ******* *.

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9th, 2024, we entered a Retail Installment Contract with Goodleap, LLC with the purpose of financing the **** system installation for our new home. Sadly, the contractor, *********** A/*****************, turned out to be a huge scam and never completed the job. The contractor did not even provide the equipment we paid for. This matter was brought to Goodleap, LLC attention and after weeks of back and forward communication, Goodleap, LLC determined that the contractor did complete the project. In short, the contractor affirms that the **** system was installed and Goodleap, LLC backed that statement. We have evidence to prove the **** system installation was never completed. However, the contractor received full payment for this job, and we are paying back Goodleap, LLC for products/services that were never provided. During our initial conversations we only asked Goodleap, LLC to void the contract, remove the UCC1 filing, remove the loan from our credit reports, and chargeback the contractor. Unfortunately, Goodleap, LLC never agreed to it because after careful investigation it was determined that the **** system was installed, and the contractor was right. At this moment, we have spent a lot of time and money to resolve this matter. It is obvious that we have been defrauded by the contractor and Goodleap, LLC, there has been a breach of contract, several violations of the Texas Deceptive Trade Practice, Texas Property Code, Texas Finance Code, Consumer Credit Act Sec 75, The Fair Credit Reporting Act, and other applicable laws. Additionally to this compaint, we will contact the ************************************** of Savings and Mortgage Lending, ************************************, and the Civil Court of ****************, **.

  

  Business Response

  Date: 04/04/2025

  GoodLeap is in receipt of the complaint filed on March 28, 2025, with the Better Business Bureau (BBB), concerning the purchase of home improvement product and services from Air Dynasty A/******************* (Air Dynasty). In summary, you expressed frustration with the installation process as well as the terms of your loan agreement with GoodLeap.
  GoodLeap operates separately and independently from Air Dynasty. GoodLeap is the lender for your home improvement purchase; we are not the seller or the installer. However, we take all allegations seriously and conduct thorough investigations into the claims.
  GoodLeaps loan agreement was signed by you on September 9, 2024. The terms of the loan are clearly reflected in the agreement. Additional information is also available in the Welcome Package; Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on September 24, 2024. See attachments. Additionally,the Completed Project Certificate was marked Yes, I certify that the information listed above is correct and the project purchased and financed per this certificate is installed completely and to my satisfaction. I understand that GoodLeap will now release funds to the contractor. Please note, the Completed Project Certificate was signed ***** ***** Massague on September *******.
  Please note,GoodLeap was authorized to file a *** financing statement and/or a county fixture as reflected in the signed loan agreement. The UCC-1 Fixture applies to the item(s) installed and not the home. The item(s) are subject to the lien,the lien does not legally prevent the sale of the home. GoodLeap intends to maintain its security interest (the ***-1) until the loan has been satisfied.
  In receipt of this complaint, Client Support Manager ******** ***** (********) was assigned to reach out to *********** on your behalf. We understand you are frustrated with the service provided by Air Dynasty, however, issues relating to your project require Air Dynasty to address them directly.  For further assistance from GoodLeap, please contact ******** directly at ************** or via email at ************************************************************************.