Business ProfileforRoseville Toyota

I am deeply disappointed and frustrated with my overall vehicle purchase experience . The sales manager, who was clearly overwhelmed with multiple customers, failed to provide a breakdown of the total price. Throughout my interactions with both the Sales Person and Sales Manager, there was no mention of the $1000 cash back offer from Toyota.Despite agreeing on a final price of $65,000 (inclusive of taxes and all fees), the Finance Manager introduced the $1000 cash back and adjusted the total price accordingly (new price $64,000). I expressed my gratitude, but he later informed me that the cash back offer was contingent on only financing the car (which I later found out was a lie).During the paperwork signing, the Finance Manager diverted our conversation to push additional services. He was visibly upset when I declined the services. Upon reviewing the documents later (provided on a flash drive), I discovered that the vehicles price had been listed as $66,000 (not the agreed-upon $65,000) with the $1000 cash back applied. I had already paid $65,000 (cash). This behavior raises concerns about their integrity and willingness to withhold crucial information for a commission. I tried to resolve this matter with Roseville Toyota to honor the $1000 cash back that I deserve.Furthermore, I was informed by the Sales Manager that they could not remove the LoJack feature installed on my vehicle. Later, I learned that this service is subscription-based, and I heard other customers also complaining about it. Additionally, after signing all the paperwork, I received only one key fob. The explanation provided was a chip shortage, but now Ive been told it may take up to four months to receive the second key fobsomething that seems unreasonable and frustrating.As a customer, I highly value transparency, honesty, and clear communication. Unfortunately, my experience at Roseville Toyota fell significantly short in these areas.

Finance Manager, *******************, will contact ************** to review with him that the $66,000 includes the *** fees as well as customer's concern of transparency.