Business ProfileforUS Tax Lien Association, LLC

I am writing to formally request a refund for the transaction I made with the United States Tax Lien Association (*****). I purchased two packages in July 2022: the first is a Qualified Retirement Plan (QRP) costing $4,997, and the second includes ten classes accompanied by a lifetime support guarantee, priced at $20,000. I purchased the package in *************************** 2023. However, I did not receive the promised support, which is why I had not requested a refund earlier. Despite the numerous attempts to reach out to the ***** team, my efforts have been overlooked. Moreover, they are leading me to believe that a refund will be issued, yet their actions suggest otherwise. In the **************** video training series, founders ************************* and *********************** emphasized the commitment to providing comprehensive support for students throughout their investment endeavors. They assured that the ***** team would work closely with students, offering step-by-step guidance on understanding and implementing the Qualified Retirement Plan (QRP); however, I got an overall explanation and a name of a book for self-learning. They also stated multiple times that they would give 100% of our money back if we were not satisfied. We were initially assured that purchasing properties with our retirement account would incur no penalties. Contrary to this, my accountant has informed me that there is a $11,000 penalty for the withdrawal from my retirement account. In a desperate attempt to report the incident, I contacted them. Their reply was that they could provide the funds for the **** however, they also informed me that this would result in the termination of any future support from their side.I proposed to them that if they wish to discharge me, there is no issue. I hereby request that, as part of the resolution for the first package, a minimum reimbursement of $10,000 to be made. I have attached a more explanation on the letter uploaded below.