ComplaintsforJustBetterCars.com, Inc

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We financed the vehicle from just bettercars.com. 13 days later my wife was in a car accident that was deemed not her fault, so State farm agreed to pay out for the car. They agreed to pay $8,743 but since the dealership was also on the title, they said we owe them $5, 487, which included two optional protection plans that we were unaware of, to a total of $1,298. I contacted the protection plan company directly, they inform me that they had never received payment and therefore the protection plans were never active. But the insurance is paying him for the total amount owed which includes this $1298, even though he never paid it out. He is agreed refund one of them for $699, but claims he needs an extra two weeks to process the refund. This is not only wrong but it's insurance fraud. Rightfully, he should only receive. $4, 189. This is going to make it impossible for us to buy another vehicle as we will only have ***** for down payment.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2015 ***** Silverado **** from this company in march. It is not December and I do not have my license plates. I have called 3 times and each time been reassured the plates would be in my hands in 1-2 weeks. I think the company does not have the title to the vehicle or something else shady.

  Business response

  12/22/2022

  Hello, I apologize for the delay in reply on here. I wanted to make sure the issue was resolved for the customer first. *** has, at this time cleared all of the error codes from the system and have stated they will be mailing license plates and registration stickers to the customer directly. 

  This specific issue obtaining plates for the customer was a very long and drawn out process. To make this long story short, the dealer did in fact, have the title to the vehicle. There was no issue on the dealer's end in supplying *** with the necessary documentation to transfer the vehicle to the customer. The *** system was erroneously giving error codes that would not allow the dealer to process the paperwork electronically, in the standard fashion. The dealer had actually outsourced the filing of the paperwork to a registration service as soon as the *** error alert came across. Once that happens it is a long process because documents have to be mailed to and from *** and it takes weeks for *** to get around to look at the documents once they get them back in the mail, each time. The dealer ended up having to pay *** additional penalties and fees on this vehicle that should not have been due. We believe that we did our due diligence in getting this processed for the customer, though we completely understand the frustration with how long the process took. Sometimes there are things with *** that are out of our hands. 

  At this time we feel as though we have resolved this issue. Though, if for some reason the customer does not receive the package from *** in the next few weeks, we do ask that he let us know so we can reach out on his behalf and try to assist in that manner as well. 

  Thank you for allowing us the opportunity to help you.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased my 2013 Toyota Avalon from just better cars back on July 3rd 2021. I started experiencing brake issues with this vehicle August 3rd 2021 so I had the vehicle inspected by Firestone Complete Autocare located in Fairfield California. They performed a brake check and determined that the dealership placed new brake pads on the vehicle but failed to resurface the rotors and I had traces of metal in my brake lines. I called the dealership and the service manager there informed me “we check all of our vehicles before they’re sold and they meet the bare minimum for California standards.” They refuse to take responsibility for their lack of attention on the vehicle they sold me. They want me to come out of my own pocket for an issue that should’ve been taken care of before I bought the vehicle. My safety was put in jeopardy due to them trying to save a few bucks rather then caring about their customers safety. This dealership is a complete hassle.

  Business response

  09/02/2021

  This customer had an appointment with our service manager on Wednesday. He did not make it in to that appointment and we were able to reschedule for this Friday. We plant to assess the vehicle and address the customers concerns, as needed, during his appointment on Friday. 

  Customer response

  09/02/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  I will be going in for my appointment tomorrow morning 9/3/2021 and getting my brake issues fixed. The service manager contacted me via phone call yesterday 9/1/2021 and said the owner of the company would like to get me in to repair my vehicle and put this matter behind us. 

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