ComplaintsforPrestige Auto Works

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Agradezco que exista este medio para hacer saber lo que esta pasando en este lugar, que por cierto ya estn en una nueva ubicacin *********************************************************************** fue a ese lugar porque esta autorizado por el DMV para instalar IID, y resulta que los aparatos que instalan son usados en mal estado,y finalmente el papeleo que brindan para que uno presente al DMV, el mismo DMV lo rechazo ya que el Bar number( licence number) aparece con el nombre de Coast Electronies y esta cancelado desde 1995. Ocupo una solucin porfavor.

  

  Business response

  07/15/2024

  *********************************** was ordered to install a breath test device for driving under the influence of alcohol, and he made an appointment with the company ALCOLOCK Ignition Interlock to install two devices in two different vehicles; I work for this company. Alcolock. This company is in charge of the prices and providing the devices to install. I do not have any control over this company. I only work for them. ******************** needs to contact Alcolock ************** to complain to them that the devices are used and that He wants a refund when the service is already done. ******************** has already installed the two devices in two different cars and he already has the documents that he has to take to the ********** of ****** and Vehicles.

   

  Al seor ******************************* ********************* instalar un dispositivo de prueba de alcoholemia para conducir bajo los efectos del alcohol, y solicit una cita con la empresa ALCOLOCK Ignition Interlock para instalar dos dispositivos en dos vehculos diferentes; Yo Trabajo para esta empresa. Alcolock. Esta empresa se encarga de los precios y de proporcionar los dispositivos a instalar. No tengo ningn control sobre esta empresa. Slo trabajo para ellos. El Sr. ******** necesita comunicarse con Alcolock ************** para quejarse de que los dispositivos estn usados y que quiere un reembolso cuando el servicio ya est realizado. El seor ******** ya instal los dos dispositivos en dos autos diferentes y ya tiene los documentos que tiene que llevar al ************ de Motores y *************

  

  Business response

  07/17/2024

  RE: *****************************;on 7/16/2024.

   

  The complaint ID is ********.
  

  
  

  This is not pertaining to our specific business.

   

  We have not had this customer or vehicle here at our repair shop.

  
  

  They may be trying to get a hold of a breathalyzer company.

   

  The one we are familiar with is AlcoLock.

   

  Now they are only located in *******.

   

  We perform installations and services for that company, but not on this person's vehicle. 

  
  

  Sincerely,

  *******************************

  Service Manager

  
  

  

  Prestige Auto Works
  

  33 ****** Ct
  ********************
  Call / Text: ************

  Text: ************
  Online: Schedule

  Mon-Fri 8a-5p
  Complete Auto Repair & SMOG, Any Make or Model
  www.sacPrestigeAutoWorks.com

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2004 ****** 4Runner into Prestige for ** work on 8/31/2021. They diagnosed the ** and charged me for a ************* A/C Blower Control Unit, Diagnostics, A/C Compressor Drive Belt replacement, and labor coming out to $917.42 before taxes. The following year, the ** was not working again during the summer but due to money issues, I was not able to take the car in until October. I took the car back in and on 10/24/2022, they diagnosed the ** and charged me for an ** condenser plus diagnostics coming out to $639.48 before taxes. I had not used the ** unit since it was not hot during the fall/winter. The following year the ** was not working again, and I took the car back in on 4/27/2023. They replaced the ** compressor, Hoses, plus diagnostics coming out to $1,287.68 before taxes. I tried using the ** in January 2024 and it was not working again. I took the car back in on 1/9/2024 and they diagnosed the car with a bad ** Evaporator with an estimate over $2,000. I asked for any discounts for a fourth diagnostic but was not given any. I again paid for the diagnostic ($195) but did not have $2,000 so I could not get the work done. In addition, they did not write it on the quote to replace the evaporator. Why? Maybe they are hiding more ways to make me come back again.Prestige never honored any of their warranty as they claimed that a new component failed every time I took the car in. The representative that helped me last year assured me that I basically have a brand-new ** system that should last me for several years. When I questioned the representative that helped me on 1/9/2024, he explained that you have a 20-year-old car. Things will keep breaking. Had they diagnostic the first or even second time correctly then I would not have to keep paying for diagnostic inspection fees. They failed to do a thorough diagnostics, replaced random components, and failed to do their job ethically. Not once, not twice, not even three times but now four.

  

  Business response

  04/26/2024

  We understand that automotive repair can become frustrating and overwhelming, especially with the air conditioning system. This system has a lot of parts that can fail over time, but may not require replacement all at once. As a professional, we will determine the cause of failure and recommend to replace only the failed parts. This is much more affordable and we can not predict when the other parts will fail in the future. 

  Our shop has a 12 month or ****** mile warranty - whichever comes first. This warranty is always honored and is also covered nationwide if the customer is out of the area. Our parts supplier will take back a defective part within those terms and we will replace a defective part that has not been neglected or abused within that time as well. 

  It seems as though you don't understand that on your 2004 4Runner has required different repairs each year and there has not been a need to provide a warranty on previous repairs. 

  8/31/2021 ************ for air not physically blowing.

  10/24/2022 A/C temperature not cold -  found condenser leaking not sure if anything else leaking at this time. Recommend replacing condenser and recheck

  4/27/2023 A/C only blowing cold on right side - found compressor and high pressure hose between compressor and condenser leaking, system low.

  1/9/2024 A/C blowing warm air - found sealed system empty and found leak from evaporator - repair declined at this time.

  Please be advised. There is no warranty time remaining for previous repair and the vehicle may require additional repairs to operate as originally intended 20 years ago. There will be no refund for any previous repairs.

  Customer response

  05/06/2024

  I am rejecting this response because:

  I would like to reject the response from Prestige. They should have completed a proper diagnostics and fixed all the issues at one time. They were unsure of their completed work as stated on their response. They should have run another leak test ti be sure of their work. The ** unit continued to leak freon after each visit. 

  

  Business response

  05/07/2024

  Acknowledgment of Your Concerns and Explanation
  Thank you for reaching out to us and expressing your concerns regarding your recent experiences at Prestige. We appreciate your feedback and take your concerns seriously. Upon reviewing your case, we understand your frustration with the repeated visits and the ongoing issue with your AC unit. We apologize for any inconvenience this has caused you.
  Every time we work on any AC pressure problem, we check for a leak. Due to the mileage and age of your vehicle, and the location of the part, sometimes we cannot detect a leak, or there may have been no leak at that time. Again, we apologize and can't offer you anything beside a discount on the job your vehicle needs.
  
  
  
  
  

  Customer response

  05/07/2024

  I am rejecting this response because: We have failed to reach an agreement. As stated, your mechanic was unsure of additional leaks because he failed to comply with CCR Title 16 section 3366 Automotive Air Conditioning as required. In addition, your continuous statement regarding a 20 year old car needing repairs are assumptions and not presumptions. Age of a vehicle can vary when repairs are needed including new vehicles off a dealers lot. Your business is being questioned on its integrity as an ethical mechanic shop and not on a 20 year old car.

  
  

  

  Business response

  05/07/2024

  We understand your frustration and disappointment with the situation, and we apologize for any inconvenience caused. However, after careful consideration, we regret to inform you that we are unable to offer further assistance beyond the discount previously mentioned.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We dropped our vehicle off at Prestige Auto on 7/19/23 for diagnostics and repairs regarding a failed smog test. (Codes: P0174, P1150). We were told that we could expect to pick up the vehicle on 7/20 or 7/21. Upon dropping off the vehicle, we were quoted a diagnostic fee of $195, which we agreed to. We later received an estimate for the repairs on 7/20, initially by telephone. I was told by the office Manager, *********, that the repairs would include replacement of a mass air flow sensor (parts ******, labor *****) and replacement of an exhaust flex pipe (labor and parts ******). An estimate was also emailed to me, with the above prices. ********* said they would have to order the parts for both jobs and was not sure when the work would be completed. She never mentioned that they would be subletting the work to an outside shop. I also mentioned that the driver side headlight and passenger rear light were both not working, despite attempts to change the bulbs. ********* said she they could look into it and provide an estimate. There was no mention of a diagnostic fee. The following day ********* called back to say that they completed the mass sensor and flex pipe replacement but identified an additional exhaust leak related to a gasket that would need repairs, including gasket, bolt, and spring replacement. She provided an estimate for that work over the phone, which I agreed to. She also provided an estimate for repairs related to the headlight and taillight, with a total over $400. I declined those repairs. After several days of delays with minimal updates, we picked up our car on 7/26/23. The total came to $1274.42. Upon further inspection of the invoice, we identified a few issues. First, the flex pipe job appeared to have been sublet to another shop. We were not notified of this at any time and never consented to this. Second, we were charged a diagnostic fee of $195.00 for "headlight/taillight diagnostics". As mentioned above, this fee was never mentioned beforehand and, therefore, was never authorized by me. Third, we were quoted $***** for labor for replacement of the mass air flow sensor but we were charged $97.50. I called Prestige Auto this morning with the above concerns and spoke with *********. She acknowledged that the flex pipe work was sublet and said she "may or may not have mentioned that" to me. I explained that I never consented to this. She asked "Why do you care?". To which I explained it is my right as a consumer and required by law. When I mentioned that I never authorized a $195 diagnostic fee for the headlight and taillight, the said they always charge $195 for any diagnostics. I explained that I was not told this over the phone and did not authorize that charge. She stated that she did mention that there would be a "diagnostic fee" and then said she had a recording of the phone call. (Which, I would point out, is illegal without my consent as well). I then mentioned that we were charged $97.50 for labor on the mass air flow sensor when the estimate quoted $*****. She said she would look into this. I asked if she would provided any refunds (partial or otherwise) for the first two issues, to which she stated no. I asked what the hourly rate for labor is, which she stated is $195.00/hr. I also asked for an updated itemized invoice with hours spent for each job. Thank you. I look forward to your response.

  

  Business response

  08/11/2023

  On July 20th we were able to complete the evaluation report on your initial concern and we also reported what the technician saw while inspecting your vehicle. The same day we were also able to provide an estimate for the recommendation. Initially we anticipated completing the repair Friday the 21st, prior to the weekend, but due to the extra exhaust leak we were not able to get parts in time. Each recommendation and parts eta had been communicated during our phone conversations.

  Obviously we must have discussed your flex pipe repair being completed at the exhaust shop due to welding, or else you would not have known about it. This is no secret, we do not do exhaust welding here and occasionally we have to partner with a muffler shop. The quote was approved as written and nothing changed. 

  Since you called in, there are many calls that *** be recorded for quality control and alert would be stated if you were being recorded. We have a professional company that provides this service.

  During the time the car was here for diagnostics and repair, we happened to have a company labor rate change go into effect. It automatically updated the Mass Air Flow sensor labor rate, which changed it from $85 to $97.50

  This concern about the $12.50 could have been EASILY resolved, had you chosen to contact our company first instead of blasting disrespectful reviews on the internet. We are a trusted repair shop, because it is easy to communicate directly with us and our team and we can take care of any concerns or corrections as needed.  We provide five star service and repairs for each customer. We clearly communicated via text, email or phone calls. 

  Customer response

  08/15/2023

  I am rejecting this response because:

  1.  To address the issue of our vehicle being sublet to another shop for repairs.  Prestige auto responded to our initial complaint as follows: "Obviously we must have discussed your flex pipe repair being completed at the exhaust shop due to welding, or else you would not have known about it.  This is no secret, we do not do exhaust welding here and occasionally we have to partner with a muffler shop. The quote was approved as written and nothing changed." In fact, this was never discussed during the initial phone conversation and was not indicated on the estimate that was emailed to me shortly after our phone conversation (which was provided to the BBB). I had no idea that the work was sublet until I had the final invoice reviewed by a mechanic who pointed out that this work was outsourced to another shop.  Additionally, based on the above response, I am apparently expected to know that the exhaust repair requires welding and that prestige auto does not perform any welding.  I would caution prestige auto not to assume that customers can infer information that they are legally required to divulge.   

  2.  To address the issue that our phone conversation was allegedly recorded (according to *********).  If the conversation was recorded, I would welcome the objective evidence that this would provide regarding the lack of consent for subletting the repairs as well as failure to mention a $195 diagnostic fee for evaluating a bad headlight and taillight.  However, we certainly were not notified that any conversation was being recorded, which would make this illegal and very problematic.   

  3.  With regard to the increased cost of labor on the final invoice versus the initial estimate, prestige auto admits to this above: "It automatically updated the Mass Air Flow sensor labor rate, which changed it from $85 to $97.50".  It is illegal to charge more than an estimate without consent from the customer.  A truthful (albeit somewhat angry) ****** review does not absolve prestige auto of this fact.  

  4.  Finally, our check engine light turned back on a few days after picking up the car from the shop and the vehicle subsequently failed an additional smog test.  This matter has been reported to both the Better Business Bureau as well as the ****** of ********** Repairs.  We look forward to resolution of this matter and will continue to pursue this in *******.  

  
  

  

  Business response

  08/15/2023

  You have taken a very difficult approach to resolving your concerns. Had you initially had a conversation in the shop with us, we could have figured things out and taken care of your concerns immediately. We will wait for the *** to mediate between you and us. 

  Customer response

  08/15/2023

  I am rejecting this response because:  I called and spoke with the office manager, *********, on 7/28.  I explained my concerns in detail.  She was unwilling to adjust our bill.  As consumers, we have pursued the avenues that are available to us.  We will also await mediation by the ****** of ********** repairs -- the organization that was established to protect consumers against unethical practices by automotive repair shops.  
  

  

  Business response

  08/17/2023

  We have not problem resolving an automated update that accidently changed the bill by $12.50.

  The problem we have is with the way the customer addressed this issue by attacking us negatively online without first directing concerns to the office. We declined to work with this customer directly and refuse any future service or repairs for this couple as well. 

  Customer response

  08/23/2023

  I am rejecting this response because:  Laws are laws.  You cannot charge more than an estimate without approval from a customer.  You cannot sublet work without consent from a customer.  You cannot charge a diagnostic fee without notifying a customer of that fee upfront.  You cannot record a telephone conversation without consent.  You don't have to like the negative review.  You just have to follow the law.  
  

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2006 *** in because the car was overheating on 03/15/23 at 8am. I got a call a couple of hours later and was told the radiator and thermostat needed to be replaced and it would be $595 for labor and $416.30 for parts plus tax $36.43 total $1047.73. and the diagnostic fee would be $170 which would go towards the repair of the car and they had all the parts in stock, I agreed solely because I thought the car would be ready same day and $170 is going towards the repair. The car was ready on 03/16/23 at closing, after looking over the itemized bill I notice I was charges $170 for the diagnostic. I call the shop on 03/17 and advised the bill was incorrect, the guy says they never said the diagnostic was going towards the bill. (so now he is calling me a liar) I advised the bill itself says current estimate $1211.24 revisions $1047.24 original estimate $170. I advised the math was incorrect on the bill, I advised I was quoted $1047.24 not $1211.24. It would make no sense for my total to be $1211.24 when the itemized bill did not add up to $1211.42. It looks like they tried to apply the $170 diagnostic fee credit to $1211.24. Which would be $1211.24 - $170 = $1047.24. which is incorrect. He could not explain how they came up with the amount of $1211.24 in the first place especially since the diagnostic fee is still listed on the bill. I am owed $170 for my diagnostic fee. I have a copy of my bill for reference.

  

  Business response

  03/22/2023

  At Prestige Auto Works, we often start with diagnostics to troubleshoot a symptom, concern or malfunction. This is necessary to determine the failure and to make our recommendation for repair(s). We have a flat rate diagnostic fee of $170 at this time (for most types of diagnostics). The time it takes to complete the evaluation varies and we are very generous with our time - often it takes more than an hour to complete this process. Our shop hourly rate is currently $170 an hour. Per our shop policy, we do NOT credit this fee toward repair time, as our diagnostic tech times also require payment. There is no exception to this policy. We apologize if you misheard, misunderstood or assumed otherwise. There is no refund for diagnostics or repairs performed. Parts and labor for repairs are always in addition to the diagnostic performed. 

  Customer response

  03/22/2023

  I am rejecting this response because: You totally skipped over the fact that my bill lists a $1211.24 amount, even after calculating the diagnostic fee, parts and labor nothing on this bill totals $1211.24.
  

  

  Business response

  03/23/2023

  here's your explanation - originally we have the $170 diagnostics. Additionally "under Revision" we estimated the repair and also included the $170 with that total. On our software, when transfering the $1047.73 to the original $170 it brings up the total as $1211.24. This was corrected and you only paid $1047.73 for the original diagnostics and the additional authorized repair. There is no refund due. The final invoice is correct. 

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in with a wiper nozzle not spraying. I had done most of the leg work of researching the maintenance manual and doing some testing. I knew that it was most likely due to one of the tubes becoming disconnected up by the sprayer nozzle. I just needed mechanics to help because I couldn't get the cover off the wiper nozzle and tubes area- the cowl it's called. I explained this clearly and was told that this wasn't a problem and they could check it out. In the end, ***** told me they had looked where I asked them to and that the nozzles needed to get replaced which was a 3-5 day wait for parts and nothing was actually done with the wiper sprayers. I told him that I actually at this point didn't really trust them anymore and I would do it elsewhere. He proceeded to hang up on me.The next morning I picked up the car and they had reduced the diagnostic fee to $85. I went to my garage right after picking up the car to inspect with some tools and a mechanic's help. Turns out, they never looked where I asked them to, because the tube WAS in fact disconnected and took 3 seconds to reattach. The nozzles are not clogged. And I just wasted my money having them do literally nothing. Photo of the detached tube that I found when I brought it home. It was also clear the cowl hadnt been moved because of the build up that popped off once I removed it - clearly it hasnt been removed since the car has been owned. Its a 2010. I want my $85 back. They didnt actually diagnose what I asked them to.

  

  Business response

  01/06/2023

  Assuming you're referring to the work order for *************************** - initially the concern was the "Windshield washer not working correctly" We verified the fluid only drizzed out one side and we were unable to clean the nozzles any more than you already had. The vehicle had a washer fluid light on the dash upon arrival. The tech removed the fender linerm check the power to the windshield washer level sensor - has **** volt  reconnected The Wire and the light went away. Was a bad connection. Wiper blades appear OK, function normally. Found nozzle not working properly, Spay nozzle plug, unable to clean. Since there is no leaks we only recommended to replace the nozzles for normal function. 

  Per your claim - disconnected hose - we would have seen the fluid leaking. It's possible it became disconnected during the inspection process. 

  HAD you come to us respectfully with your concern, we would have politely rechecked it and connected the hose back. Due to the lack of respect for our professionalism, no remorse for the hurt you cause with your online reviews and the attitude you had while attempting to converse with you - we DECLINE to provide you a refund and will no longer be willing to work with you. 

  Customer response

  01/06/2023

  I am rejecting this response because: I specifically told ***** that I thought the hose was disconnected. He told me they had checked for that and it was not found to be disconnected. He lied to me when we spoke. That is unacceptable. I also told ***** at check in that I saw fluid leaking from the car so that is why I thought it was disconnected. Im sorry if many people dont know what they are talking about when they give you what is wrong with their car, but I came with an idea and a specific request. I should not have been ignored when asking for a specific thing to be looked for
  

  

  Business response

  01/11/2023

  Seems as though, now you're changing your story.

  Specifically when the appointment was request, you said:

  Washer only working on 1 side 

  Upon check in, you said:

  Customer Reported Symptoms: Windshield washer not working correctly 

  Never did you mention a leak as your complaint. This is the paperwork you signed when we checked you in. 

  Upon checkin we verified the washer fluid was not working properly, during inspection we verified the washer fluid was barely coming out one side and ok on the other side. It would not have been coming out if the hose was disconnected. Also, if the hose was disconnected, the fluid would be pumped out and leak during testing and we did not have any leak and the reservoir was full. 

  Sounds like you're trying to sabotage you're car to try to get you're money back for the discounted time we spent evaluating your car. We will not be seeing you here again. 

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I chose this company based on the reviews. I understand you cannot make everyone happy so I look at the bad reviews and weigh them against the rest. Here is my review for anyone looking for your mechanic for life shop.The problem with my car is "fixed" again. and it has a warranty in case it fails to work in the allotted warranty time frame. The car was in the shop during working hours for a week or more for a basic fix. I had to take my car back multiple times for precisely the same issue I brought it in for.Like many things in life, things don't always go as planned. How one responds to curves in the roads is what sets the average with World Class performers. I had a fundamental issue with my vehicle that caused the repair to take longer than any professional shop should take. I paid top dollar for knock-off parts that had to be switched out multiple times before they solved my issue this time.According to BBB, they have been in business for 13 years. The website says decades of experience. This was misleading. Regardless of 13 years of trickery wording and business, one would think they could repair an air conditioning in less time, less money, and without excuses. I do not recommend Prestige Auto Works on ***************************************************************, I do not trust them. I want to take my car to another shop to get my air conditioning fixed correctly rather than taking it in over and over again.

  

  Business response

  10/03/2022

  In fact we do have decades of experience. Our technicians have had various lengths of experience prior to opening and working at Prestige Auto Works. 
  
  Regarding your concern about a "knock off" part as you worded - the ONLY option available for your vehicle is an aftermarket part, and a genuine new part is not available through the manufacture and has been discontinued.
  
  Many parts are discontinued, on back order or even obsolete. Our industry has been impacted by the complications of COVID and the supply does not meed the demand. Since there is no other option we recommended to replace with the aftermarket part. 
  
  As we have already done, we will continue to warranty the part for one year or ****** miles from the original installation date or until parts are not available. Per our shop policy as stated on your invoice. Otherwise we decline to work with you as a customer due to the fact that your are misunderstanding the situation.
  
  We do not owe the customer any discounts, adjustments, credit or modifications.

  Customer response

  10/04/2022

  I am rejecting this response because: The time spent fixing my vehicle was beyond reasonable or within industry standards.

  Not only was I overcharged, I was forced to find other means of transportation. At a minimum compensation for rides sharing service should be granted.

  
  

  

  Business response

  10/05/2022

  We went above and behond industry standards... we even dropped the car off at your home so you wouldn't have additional ride share expenses. We do not provide this service. Repair times are not based on a book and many factors contribute to the process - such as part availability, delivery times, tech availability and customer cooperation. We took extra time to locate a part that has been discontinued and to source it from multiple locations due to manufacture defects. We have spent our time to warranty out the part and honored our shop warranty.

  We decline to assist you any futher.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left car for Altenator replacement. Paid for service. Drove car home discovered brake release latch was unlatched. Was working prior to servicing. Mechanic wants to charge me $145.00 labor to repair the damage they caused! Whaaat? Why should I pay you to fix something you broke that wasn't broken previously? I cant park in my own driveway to wash my car because you won't repair the damage you caused! I am a senior citizen who cannot use her Emergency Brake. I'm not at all happy with this resolve.RESOLUTION: Repair what you broke with no charge.

  

  Business response

  06/15/2022

  Upon our initial inspection - viewable at this link - https://2un.me/pp1qmlca, we reported to you that your parking brake was not holding properly. Upon your return for the recommended adjustment, you mentioned you've had troubles with it previously and though maybe something needed to be hooked back together. This is more complicated than just an adjustment, so we determined that we would need to perform further inspection which requires labor time to evaluate the failure. This parking brake issue is unrelated to performed repair of replacing the alternator and not "damaged" during inspection or repair. It's disturbing to be blamed for a previous failure that we found and reported as a concern to you. Sorry, we are not able to work with you any further. 

  Customer response

  06/21/2022

  I am rejecting this response because:
  

  As noted in the comments of the technician verbatim" The parking brake does not engage NORMALLY" which implies that the brake did and or does engage.  The Parking Brake did engage prior to repair work done by the shop.  It is not fathomable that in performing diagnostics or the tires and other mechanisms that you did not engage the parking brake, to do so would not be prudent nor safe.  The lack of use and engagement of the parking brake that was functional and acceptable for my use is no longer and was caused by Prestige Auto.  I am not discussing intent to cause damage I am speaking of actual damage.  The repair is simple...just place the fastener back onto the latch from which it slipped.  No exorbitant man hours or costly parts to be involved.  A simple fix.  Put it back the same way you found it.  And if you prefer not to work with me any further I can accept that.  Thank you for the services provided.

  

  Business response

  06/21/2022

  We hear what you are saying, maybe your parking brake had been operating recently - but the parking brake was not working upon orignal inspection and did not break while replacing your alternator. If your old mechanic is saying it's a simple repair, or wasn't repaired properly by him previously then check back on the his repair; maybe it's still under warranty there. Otherwise we need to start with further evaluation to determine cause of failure. It's not normal for it to keep breaking and need to be put back together. 

  Customer response

  06/24/2022

  I am rejecting this response because:
  The parking brake was functional when the car was delivered for servicing. There is absolutely no maybe to be factored in. I drive my car daily and use the parking brake as needed. Again, I am asking that the brake be returned to the condition it was in when the car was delivered for servicing... Functional for my usage.

  

  Business response

  06/30/2022

  Your parking brake was not part of our job on your car. Once again, we reported to you that wee discovered the partking brake was not operating normal upon arrival. Consider contacting your tow truck that delivered the car to see if it was damaged during transport proceedures. 

  Customer response

  07/02/2022

  I am rejecting this response because:

  This is a copy of the report submitted by Prestige Auto Works concerning the functioning of the Parking Brake...

  PERFORM E-BRAKE TEST
  
   TECHNICIAN NOTE
  Parking brake does not engage normally and may not hold the vehicle securely, adjustment may be needed.
   RECOMMENDATION
  Adjust parking brake.

   

  Again, I emphasize the parking brake was working/engaging, howbeit not normally, it was working as your inspection noted above affirms.  Again, I simply ask that the brake be returned to the functioning status it was in when received by Prestige Auto Works. Displacing the responsibility onto the Tow Truck driver is a diversion unbecoming.  PLEASE. This is a simple fix. Please fix the problem you caused.

   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩