Business ProfileforHappy Day Spa

My husband gifted me a groupon voucher for a body massage and foot scrub for Mother's Day. I made an appt for 06/02/24 @10am. When I arrived, I showed the voucher and the manager told me he needed to see the "watcher code." It turned out it was the redemption code that he was referring to. So I called my husband since the voucher was under his account, put my husband on speaker so that the manager could hear the conversation. While on the speaker phone, and me in front of the manager, my husband redeemed the voucher to show to the redemption code. He then sent a screenshot of the voucher. The manager tells me that it is the code he needs but that the voucher has already been redeemed. I told the manager that he clearly saw the voucher was not redeemed and that it was redeemed while I was in front of him on the speaker phone with my husband, because he asked for the redemption code. Not that the only way to see a redemption code is if the voucher is redeemed. The manager then refused service and started calling another customer on the phone, while I'm standing there trying to resolve the issue. I told him he was being rude, and his excuse was that this "is customer service." He continued on the phone call and just ignored me. I left the premises and my husband and I contacted Groupon. ******* wanted a written email from the merchant that services were not rendered. So I went back to the business and the receptionist called his manager, who had already left, and then was not willing to provide any service or talk to me afterwards, although he claimed he was listening to me. He even refused to provide a contact phone number for his manager. With all the commotion, another customer came out and asked he provide the manager's number but he still refused, stating the manager did not want to talk to me. Both were not trying to provide any service, refund, statement, or apology.