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Business Profile

Medical Service Organization

Sutter Health

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Reviews

This profile includes reviews for Sutter Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sutter Health has 102 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 23 Customer Reviews

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    Review Details

    • Shane Z

      Date: 02/18/2025

      I questioned the minimum amount need for surgery 15 minutes later they canceled my surgery with the doctor and said it was due to previous heart conditions when all along those conditions where known

    • Tom S

      Date: 12/07/2024

      I believe Sutter Health is deliberately deceiving the patients by madly overcharging for every visit. Don't waste time to argue with them, just sue them!

    • Ronald S

      Date: 11/28/2024

      The wait time of 90 days to see a specialist is unacceptable!I am now seeking out ANY Doctor of Neurology to help me since my GP doesnt seem to understand the pain and daily suffering I endure!??

    • Grace C

      Date: 11/04/2024

      If you want to pay 1000 dollars for routine blood work, go here.PAMF engages in predatory billing practices. They are in-network with Anthem but the blood work here costs 10 times the price as it does for Labcorp or Quest. They do not communicate this ridiculously high and unexpected charge and then blame it on the patient when they intentionally send the lab work to their lab which they KNOW is expensive and have gotten complaints about. For example, *** (*****) is $4 dollars at labcorp, but with them I was charged $40 after insurance. FSH (*****) is ~6 dollars, but with them I was charged $110 dollars. All this led to charges of 965 dollars for lab work on my insurance claims, which my insurance company had to argue with them over.Furthermore, they engage in extra billing that is explicitly not allowed, billing me for code ***** (venipuncture) when they cannot bill for this if they ran tests in-house (which again, they should NOT have done KNOWING they have hundreds of complaints about lab work prices and still REFUSING to tell patients the cost).Speaking with their billing department does nothing to resolve the issue except waste hours of time, they always just deflect your valid concerns and claim that you signed away your rights in the patient agreement when I literally had a printed copy out and nothing they claimed was in the agreement.Billing ASIDE, they also have problems with informed consent in the office. I only requested a ferritin test because I suspected I was anemic, but they added on a bunch of tests without explaining what any of them were and what they were checking for. Clearly, they don't know what informed consent even means. I TOLD them I had no sexual activity since my last period and they still decided to run a pregnancy test on me even though I said theres no way I'm pregnant, no consent whatsoever.They did so many things wrong. SAVE YOURSELF and go literally anywhere else.

    • Reuben Z

      Date: 10/23/2024

      I had a terrible experience with Sutter Healths billing and customer service. I visited for a preventive care exam, and confirmed with the doctor that all the tests were preventive, which should be fully covered by my insurance. However, I was later charged around $400 for tests I didnt ask for, which were incorrectly billed as non-preventive. When I reached out to customer service, I was met with dismissive and unhelpful responses. Despite explaining my situation, he kept telling me to appeal with my insurance, even though the issue was on Sutter Healths end. He repeatedly asked, "Do you understand?" in a condescending tone and refused to escalate my request to speak with a manager. Overall, I felt bullied and disrespected, and my issue remains unresolved. Very disappointed with how Sutter Health handled this.

    • Bernardo H

      Date: 08/05/2024

      Sutter ******************************* Foundation took it upon itself to change the Guarantor status and access to my child's records. This has impacted our family financially and, in the efforts, to provide proper medical care to our child. We have been trying to work with Sutter for several months, but the continuously fail to update the accounts to reflect the correct information and statuses. All request information has been provided to Sutter, including court documentation. It would seem unpracticable for Sutter Delta to change this information without confirmation and authorization from parent/guardians of a minor. I am open to further discuss what occurred to the account(s) to cause these changes. Note: Sutter Delta has not provided me with who, how, when, and why these changes happened, since I am not authorized.

    • Teri A

      Date: 07/25/2024

      I have had Sutter Health for over 30 years and in the last 2 years it has been harder to get appointments within a few days. It now takes a month or longer to get in. Also, I used to get quick responses with the messaging site on "My Health Online", now my doctors don't ever respond to my questions. This used to be a very good way to contact your doctor, but no more. The quality of care has gone downhill very fast.

    • David M

      Date: 07/12/2024

      I was contacted by Sutter health that i had an uncashed check from June of 2022. I called the number they provided which was for Alight Worklife TM, the letter they sent was dated February 13, 2024. I have been trying since last March to claim my uncashed check they were kind enough to inform me of in writing. I have made 14 calls since that time and have been lied to ever time with initial polite assurances that I would receive the check in 7 to 10 days. Over 4 months latter I have received nothing. That was bad enough but what really sent me to the BBB is the continual lies I have been fed for all these months. I have spoken to their staff, their supervisors, and their "supervisors supervisors". Each time I have been assured that I would receive a call back on a specific day. Each time that information was a lie. No one has ever called back. I've begun to feel like ************************* trusting **** to hold my football one more time. My last call was Monday. That call lasted about 40 minutes as I was passed up their ladder to "their supervisors supervisors" which leaves me assured there is no integrity within this organization at any level. Despite voicing my skepticism, I was assured that this time I really would receive a call back. Once again **** pulled the ball and sent me flying. No one has ever called back, and this is Friday. I have no more patience with these people and am looking for legal counsel to file an age discrimination lawsuit. I have never been disrespected like this before in my life. No one would ever treat me like this in a face-to-face encounter because I look nearly as mean as I actually am. I am suff3ering insomnia for the first time in my life due to these people. It has begun to impact my health and ability to complete my daily tasks. I wish you could hear the assurances I have been offered with each call as they "give me their word" I will receive a call back during the specified time. It really plays on my mind when this disrespect continues.

    • Roopa K

      Date: 05/20/2024

      Went for a physical and got a 650$ bill. Lot of unnecessary non preventative tests like antibody levels were ordered that the insurance doesnt cover. A 40 min visit charge was applied although my consultation was only for a few minutes. Been going back and forth between billing and doctors office for months and dont get any reason or specific answers as to why these tests were ordered when not necessary or why my consultation charge was so high. I thought going for a physical will improve my health but no. Not at Sutter Health, they dont care about patients. They only care about making money! There are several complaints about Sutter Health and I wonder why no action is being taken.

    • Chris B

      Date: 05/19/2024

      Terrible from the awful online service to Dr ************ six months out . I have had asthma since childhood and after my wife switch our coverage I needed to get a inhaler . I quickly found out that their online app was confusing and information . I asked to schedule a appointment which I got no response I called the Dr ****** for the Dr they appointed me no response a week later my wife finally was able to speak to someone and scheduled a appointment with my new dr six months from the day of the phone call she told them it was urgent I got a inhaler so they scheduled a appointment in another town with a different Dr. ***** seeing him I thought well at least I'll be able to get the medications that I was prescribed before . But I wasn't out of the four medications prescribed only one was available apparently it had something to do with the price of one of the inhalers. Later I got a call from the pharmacy saying they changed the type of prescription and it was available when I went to pick it up Sutter health still hasn't responded so it wasn't available a week later this still was the case . My Dr still hasn't reached out to clear it up and has no idea who I am or the fact I haven't received three of the four medications prescribed . Today I called because I've had a nagging cough that won't go away and asked for them to prescribe a medicine I had received before from my previous Dr . They refused wanting me to go to their urgent care saying they needed to listen to my chest .that's ridiculous it's just a way for them to charge for emergency service there are now four medications that I used daily so I wouldn't have to use my rescue inhaler all the time . They know the risk in someone over using the rescue inhaler but it is of no concern for them and have refused to help me unless I go to emergency . For a cough.if I'm unable to get my previous insurance I plan to *** them for putting my health at risk .Six months is to long for a Dr to not know you as a patient

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