Customer ReviewsforSutter Health

Sutter ******************************* Foundation took it upon itself to change the Guarantor status and access to my child's records. This has impacted our family financially and, in the efforts, to provide proper medical care to our child. We have been trying to work with Sutter for several months, but the continuously fail to update the accounts to reflect the correct information and statuses. All request information has been provided to Sutter, including court documentation. It would seem unpracticable for Sutter Delta to change this information without confirmation and authorization from parent/guardians of a minor. I am open to further discuss what occurred to the account(s) to cause these changes. Note: Sutter Delta has not provided me with who, how, when, and why these changes happened, since I am not authorized.

I have had Sutter Health for over 30 years and in the last 2 years it has been harder to get appointments within a few days. It now takes a month or longer to get in. Also, I used to get quick responses with the messaging site on "My Health Online", now my doctors don't ever respond to my questions. This used to be a very good way to contact your doctor, but no more. The quality of care has gone downhill very fast.

I was contacted by Sutter health that i had an uncashed check from June of 2022. I called the number they provided which was for Alight Worklife TM, the letter they sent was dated February 13, 2024. I have been trying since last March to claim my uncashed check they were kind enough to inform me of in writing. I have made 14 calls since that time and have been lied to ever time with initial polite assurances that I would receive the check in 7 to 10 days. Over 4 months latter I have received nothing. That was bad enough but what really sent me to the BBB is the continual lies I have been fed for all these months. I have spoken to their staff, their supervisors, and their "supervisors supervisors". Each time I have been assured that I would receive a call back on a specific day. Each time that information was a lie. No one has ever called back. I've begun to feel like ************************* trusting **** to hold my football one more time. My last call was Monday. That call lasted about 40 minutes as I was passed up their ladder to "their supervisors supervisors" which leaves me assured there is no integrity within this organization at any level. Despite voicing my skepticism, I was assured that this time I really would receive a call back. Once again **** pulled the ball and sent me flying. No one has ever called back, and this is Friday. I have no more patience with these people and am looking for legal counsel to file an age discrimination lawsuit. I have never been disrespected like this before in my life. No one would ever treat me like this in a face-to-face encounter because I look nearly as mean as I actually am. I am suff3ering insomnia for the first time in my life due to these people. It has begun to impact my health and ability to complete my daily tasks. I wish you could hear the assurances I have been offered with each call as they "give me their word" I will receive a call back during the specified time. It really plays on my mind when this disrespect continues.

Went for a physical and got a 650$ bill. Lot of unnecessary non preventative tests like antibody levels were ordered that the insurance doesnt cover. A 40 min visit charge was applied although my consultation was only for a few minutes. Been going back and forth between billing and doctors office for months and dont get any reason or specific answers as to why these tests were ordered when not necessary or why my consultation charge was so high. I thought going for a physical will improve my health but no. Not at Sutter Health, they dont care about patients. They only care about making money! There are several complaints about Sutter Health and I wonder why no action is being taken.

Terrible from the awful online service to Dr ************ six months out . I have had asthma since childhood and after my wife switch our coverage I needed to get a inhaler . I quickly found out that their online app was confusing and information . I asked to schedule a appointment which I got no response I called the Dr ****** for the Dr they appointed me no response a week later my wife finally was able to speak to someone and scheduled a appointment with my new dr six months from the day of the phone call she told them it was urgent I got a inhaler so they scheduled a appointment in another town with a different Dr. ***** seeing him I thought well at least I'll be able to get the medications that I was prescribed before . But I wasn't out of the four medications prescribed only one was available apparently it had something to do with the price of one of the inhalers. Later I got a call from the pharmacy saying they changed the type of prescription and it was available when I went to pick it up Sutter health still hasn't responded so it wasn't available a week later this still was the case . My Dr still hasn't reached out to clear it up and has no idea who I am or the fact I haven't received three of the four medications prescribed . Today I called because I've had a nagging cough that won't go away and asked for them to prescribe a medicine I had received before from my previous Dr . They refused wanting me to go to their urgent care saying they needed to listen to my chest .that's ridiculous it's just a way for them to charge for emergency service there are now four medications that I used daily so I wouldn't have to use my rescue inhaler all the time . They know the risk in someone over using the rescue inhaler but it is of no concern for them and have refused to help me unless I go to emergency . For a cough.if I'm unable to get my previous insurance I plan to *** them for putting my health at risk .Six months is to long for a Dr to not know you as a patient

OMG, this place is just awful! Disrespectful, vicious and violent. The doctors don't do what they say they will, they will threaten you if you insist that they follow-up on diagnoses, and they will even go so far as to deny you health care by someone else! This is absolutely abhorrent. Very dishonest and uncaring to say the least!

I set up a normal annual checkup over the phone. When I did so I provided my insurance information and was told that I had coverage (which would be a $25-$30 copay). After the visit I was charged over $500 and told I did not have coverage. I went back and forth with the billing department several times and they admitted that I had been told that I had coverage, but tried to disclaim responsibility on the basis that confirming "that coverage is active" is not the same as confirming that a specific "provider is in-network for your particular insurance plan."This is a deceptive business practice and I highly encourage those who are considering Sutter for their medical needs to look elsewhere.

Unfortunately I have to give one star. They don't deserve any when it comes to their GI Department scheduling. I tried to schedule a colonoscopy with them back in October at their Fairfield location and played phone tag with them and I gave up trying to schedule with them when they never returned my calls. I had my doctor refer me to ***** and there I got to talk to someone, but they could not make the appointment. They said someone would call me to schedule it. Four days later someone called and I was not available to take the call. I returned the call not long after and was told the person doing the scheduling had gone for the day. That was last Friday. One week later still no call. I wrote and complained to Sutter and was told they contacted the ******** in ***** to call me. Here it is two days after I was told they would have someone call me and no call.They need someone that is actually available to schedule appointments, not one person that will call at some unknown point in the future after I call. They are a complete joke and I would not recommend them to anyone. This is the worst medical service I have ever received anywhere because of the lack of customer service. That shows me that they do not care about their patients one bit.

I had a standard follow-up visit with my doctor after discussing a few concerns at a physical. After this visit, I was charged $600 that wasn't covered by my insurance. I've had the same insurance for 6 years and I've never paid more than a $20 co-pay for an ****** visit. The doctor I saw wrote an inaccurate summary of our visit, indicating that I was requesting diagnostic testing for multiple issues, which we did not discuss, and the billing department took those notes and incorrectly coded the visit for insurance. I contacted my doctor and the billing department to correct this obvious error and I received dismissive, rude responses from both. When I called the ****** multiple times, they said they couldn't help me and that I'd have to call another department. Finally, I asked my insurance company to call the doctor's ****** and then I received a letter from Sutter Health saying that I was incorrectly charged since the billing department coded my visit incorrectly. It took months for them to send me this letter, and the charge is still "pending" in my portal. If I had not asked my insurance to call, I would have been expected to pay over $600 (this happened for a second appointment as well) to the doctor's ****** for a standard follow up visit where no tests were taken, no diagnoses were given, and no procedures were done. Another issue was that every time my doctor approved an automatic refill for a prescription, they coded it as an ****** visit. This billing **** is trying to make money off of insured patients by filing inaccurate codes.It felt as if the billing department was trying to see if I would pay these bills without asking any questions. They are taking advantage of patients that do not know how to/cannot advocate for themselves. They still have the charge marked as "pending" 6 months later, even though my insurance has already paid it.

More like No stars. My grandmother just passed away in the *** The charge nurse refused and house supervisor refused to speak to speak to us. They kept telling us the house supervisor would come speak to us.. almost two hours went by with no charge nurse or supervisor. They only allowed a few of our family members to say their goodbyes. How can a hospital refused their loved ones the chance to say their final goodbyes. We werent asking for long. Death is one of the hardest to process. How can this hospital say they strive to serve their patients. They dont deserve that statement after what they did tonight.