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Find a Location

Sutter Health has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sutter Health

      2200 River Plaza Dr Sacramento, CA 95833-4134

    • Sutter Health

      8322 Ferguson Ave Sacramento, CA 95828-0902

    • Sutter Health

      350 Del Norte Ave Yuba City, CA 95991-4123

    • Sutter Health

      1640 E Roseville Pkwy # 100 Roseville, CA 95661-3922

    • Sutter Health

      1420 N Tracy Blvd Tracy, CA 95376-3497

    Business ProfileforSutter Health

    Medical Service Organization
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    The United States of America - Sutter Health

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below: 

    On October 11, 2022 the United States of America and Sutter Health and its affiliate Sutter Bay Hospitals (Sutter Health) entered into a Settlement Agreement. Sutter Health agreed to pay $13,091,452 to settle allegations that it violated the False Claims Act by billing the United States for toxicology screening tests performed by outside labs. The Settlement Agreement is neither an admission of liability by Sutter nor a concession by the United States that its claims are not well founded.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    137 complaints closed in last 3 years

    40 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Sutter Health has 64 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sutter Health

        2200 River Plaza Dr Sacramento, CA 95833-4134

      • Sutter Health

        8322 Ferguson Ave Sacramento, CA 95828-0902

      • Sutter Health

        350 Del Norte Ave Yuba City, CA 95991-4123

      • Sutter Health

        1640 E Roseville Pkwy # 100 Roseville, CA 95661-3922

      • Sutter Health

        1420 N Tracy Blvd Tracy, CA 95376-3497

      Headquarters
      2200 River Plaza Dr, Sacramento, CA 95833-4134
      BBB File Opened:
      6/22/1990
      Years in Business:
      42
      Business Started:
      9/4/1981
      Business Incorporated:
      9/4/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of HSP 54406 for this business, issued by Board of Pharmacy

      These agencies may include:

      Board of Pharmacy

      1625 N Market Blvd, N219

      Sacramento CA 95834

      (916) 574-7900

      Fax: (916) 5748618

      http://www.pharmacy.ca.gov/

      BBB records show a license number of LSC 100963 for this business, issued by Board of Pharmacy

      These agencies may include:

      Board of Pharmacy

      1625 N Market Blvd, N219

      Sacramento CA 95834

      (916) 574-7900

      Fax: (916) 5748618

      http://www.pharmacy.ca.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Sutter Care at Home - Timberlake (Sacramento)
      • Advanced Dermatology & Laser Center
      • Roseville Imaging Medical Group
      • Sutter Tracy Community Hospital
      • HealthSouth
      • Hand Surgery Associates, a Medical Group, Inc.
      • Apogee Outpatient Surgery Center
      • Folsom Family Medicine
      Business Management
      • Ms. Sarah Krevans, CEO
      • Mr. John Koster, Secretary
      • Mr. Jeff Sprague, CFO
      • Susan Gilpatrick, Manager of Healthcare Risk Operations
      Contact Information

      Principal

      • Ms. Sarah Krevans, CEO
      • Mr. John Koster, Secretary
      • Mr. Jeff Sprague, CFO

      Customer Contact

      • Susan Gilpatrick, Manager of Healthcare Risk Operations
      Additional Contact Information

      Website Addresses

      Customer Complaints

      137 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      Sutter Health is not processing paperwork using the current insurance on file. Thus, I am being billed the out of pocket price. Sutter Health has failed to update my insurance after multiple requests and expects me to pay the out of pocket price.

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David M

      1 star

      07/12/2024

      I was contacted by Sutter health that i had an uncashed check from June of 2022. I called the number they provided which was for Alight Worklife TM, the letter they sent was dated February 13, 2024. I have been trying since last March to claim my uncashed check they were kind enough to inform me of in writing. I have made 14 calls since that time and have been lied to ever time with initial polite assurances that I would receive the check in 7 to 10 days. Over 4 months latter I have received nothing. That was bad enough but what really sent me to the BBB is the continual lies I have been fed for all these months. I have spoken to their staff, their supervisors, and their "supervisors supervisors". Each time I have been assured that I would receive a call back on a specific day. Each time that information was a lie. No one has ever called back. I've begun to feel like ************************* trusting **** to hold my football one more time. My last call was Monday. That call lasted about 40 minutes as I was passed up their ladder to "their supervisors supervisors" which leaves me assured there is no integrity within this organization at any level. Despite voicing my skepticism, I was assured that this time I really would receive a call back. Once again **** pulled the ball and sent me flying. No one has ever called back, and this is Friday. I have no more patience with these people and am looking for legal counsel to file an age discrimination lawsuit. I have never been disrespected like this before in my life. No one would ever treat me like this in a face-to-face encounter because I look nearly as mean as I actually am. I am suff3ering insomnia for the first time in my life due to these people. It has begun to impact my health and ability to complete my daily tasks. I wish you could hear the assurances I have been offered with each call as they "give me their word" I will receive a call back during the specified time. It really plays on my mind when this disrespect continues.

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

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