We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Mercedes Benz of Sacramento

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Add now

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

2 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating

  • Joy T

    06/24/2024

    I leased 2021 amg GLE coupe in 2021 and I have had countless problems with this car . My sunroof/screen has been fixed and replaced at least four times. I had to ride around for 10months with the roller just sitting up there hanging. And I have kids that it came down on. My battery and cables has been replaced after the first week. The car has an electrical problem. Calls drop,Bluetooth wont work , songs skip on its owns , the digital dash wont work at times. My alarm will go off and truck will open on its own . The keyless door hands sometimes wont lock and unlock without you using the key . When it should if the key is on you .the door locked while it was open so my kids had to hold the door closed while I was driving the car because we couldnt get it to unlock. I spend a lot of money monthly and I want to have a reliable car I should only have to go In for service oil changes . Not countless things over and over again. I have videos and pictures that I have sent to the sales person and all they say is come down and they look at it and they never find a thing . Very unprofessional I have been through this twice with benz and I have been a customer the ********************** Benz for 12 years now. Like I said before I went month without being able to open the glass on my sunroof and it has happened right after it had gotten fixed .

    Mercedes Benz of Sacramento Response

    02/26/2025

    Hi Joy,

    First and foremost, I want to thank you for being a loyal Mercedes-Benz customer for the past 12 years, and I truly apologize for the ongoing issues youve experienced with your 2021 AMG GLE Coupe. I can completely understand your frustration, especially with the repeated problems youve faced, from the sunroof to the electrical issues and beyond. This is absolutely not the experience we aim to provide, and I deeply regret that your vehicle has not been reliable despite your expectations.

    Its concerning to hear about the multiple repairs to the sunroof, the electrical system problems, the faulty keyless entry, and the issues with your alarm and doors. The safety and convenience of you and your family is our priority.  

    I also understand that your time is valuable, and its incredibly frustrating when you are told to bring the vehicle in, only for the issues to remain unresolved. Rest assured, I will personally look into these matters and escalate them to the appropriate team to ensure a thorough and accurate diagnosis this time.

    Please provide me with a copy of the videos and pictures youve sent to the salesperson, as they will help us better understand the severity of the problems youre facing. I will work closely with the service team to prioritize a resolution for you. You deserve a reliable vehicle that requires only routine maintenance, and I am committed to making sure your concerns are addressed properly.

    Thank you for your patience, and I will follow up with you shortly to ensure we are on the right path to resolving these ongoing issues. If you need anything in the meantime, please dont hesitate to reach out directly.

    Best regards,

    ******* *******

  • Gevork S

    02/06/2024

    I purchased the vehicle from Mercedes Benz of Sacramento, **** Glc300 4matic Car arrived with a damage to the paint, we reported to the dealership and they told us they are responsible for the damage. Afterwards they stopped communication with me, it has been already 2 weeks. I would not recommend purchasing a car from them.

    Mercedes Benz of Sacramento Response

    02/26/2025

    ******,

    I want to sincerely apologize for the inconvenience and frustration youve experienced regarding the paint damage on your 2024 GLC300 4MATIC and the lack of communication.

    Its troubling to hear that after initially acknowledging responsibility for the damage, we stopped communicating with you.

    Please allow me to look into this matter directly and make sure we take the appropriate steps to repair the damage and get you the support you need. Your satisfaction is our priority, and I want to ensure that youre fully taken care of.

    Thank you for your patience, and I will reach out to you shortly with an update. If you need anything in the meantime, please don't hesitate to contact me directly.

    Best regards,

    ******* *******

Customer Review Rating

1/5

Average of 2 Customer Reviews

Contact Information

1810 Howe Ave

Sacramento, CA 95825-1026

Visit Website

BBB Rating & Accreditation

A

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 66

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.