Reviews
This profile includes reviews for 1STOPlighting's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
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Review fromCraig M
Date: 04/16/2025
5 starsI ordered a light fixture that happened to not fit correctly, and Junnelle from **************** helped me rectify the situation in a quick and professional manner. Highly recommend.Review fromKarina E
Date: 04/08/2025
5 starsI chatted with ****** on an order that I placed. It's backorder and quickly he was able to give me an update and expected ship date. He was awesome. So kind, friendly and extremely willing to help!!! Sometimes chats aren't always the best customer service but ****** was great!!! Absolutely fantastic customer service!!Review fromTony P
Date: 01/18/2025
5 starsTony P
Date: 01/18/2025
Helped me with an old order and a replacement part. Were very timely and helpful and supportive. Would definitely recommend buying from them for their customer support after the sale.
1STOPlighting
Date: 01/22/2025
Thank you so much for your kind words and taking the time to provide feedback! If you need anything going forward, please don't hesitate to let us know.Review fromChuck t
Date: 01/14/2025
1 starChuck t
Date: 01/14/2025
Purchased a fan for $450 in December but never received the fan. Spent weeks trying to find status and then finally cancel order. The will not allow order to be cancelled. Constantly delay and holding money. No way to talk to person with customer service. when I call back to order line person is there to take money, but cannot get me back in touch with anyone to cancel and give us money back. No product ever shipped. Essentially just holding or stealing money. ***** ******1STOPlighting
Date: 01/22/2025
Hello there! I apologize for the delay in confirming your cancel; we escalated this with the vendor and we were able to confirm nothing was shipped and processed your cancel request; you should have seen a credit on the original method of payment. Our customer service is all digital, so if you need anything else please reach out to us via chat on our website (hours are 6am-3pm PST Monday through Friday) or at our 24/7 helpdesk *********************.
I hope this helps!
Review fromBrittney C
Date: 11/25/2024
1 starim super disappointed that i spend over 1000 on a chandelier that arrived broken. when ordered i was promised next day arrival of my money back. needlesss to say it didnt arrive next day but i was ok with that as long as we hit the light in time. called in to let them know the light was damaged and was told id receive an email and someone would reach out in 3-4 business days. Im really hoping they rectify this easily. but for now im truly dissatisfied UPDATE- its now been over a week since i spoke with this company about the damaged product. Only way to reach them is through chat- and that takes forever. Advised them that the crystals has been broken. Sent in pictures and all. Told me the order had been sent for replacement crystals and Id receive an update. Needless to say never received an update- had to reach back out via chat again- only for them to tell me there was no update and they will send one when they have ****** NOT PURCHASE FROM THIS COMPANY. READ REVIEWS!Review fromLynne V
Date: 10/16/2024
1 starLynne V
Date: 10/16/2024
Horrible. No way to communicate with a person. There is NO PHONE NUMBER answered by a person. There is no email. They do not respond and then charge a huge fee for return. I am not sure I will be able to get any money back????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????1STOPlighting
Date: 10/17/2024
Hello, I’m really sorry to hear about your experience, and I understand how frustrating this must be. As we sent over previously, we do not see that any of the prepaid labels we provided have any movement so we do not see that your order has been returned and we have not received anything back. Once you provide us with confirmation of this being returned we will issue a refund. Our goal is to provide effective support. I’d love to help get this resolved for you. You can reach out to us directly through our help desk at www.orderhelpdesk.com, and we’ll make sure to assist you further and address any concerns you have.Review fromDavid M
Date: 10/04/2024
1 starDavid M
Date: 10/04/2024
I ordered a simple $150 light. It was reduced to like $110 and then for signing up for their site it was 20% off so under $90. This light is easy to find online and it is $135-150. So getting it at $90 seemed like a great deal. Bait and switch. Total gimmick to get you to their website. On the product page it said "2" left in stock. It got cancelled because "manufacturer no longer had it available. I called Kichler and asked them if the light was still available to resellers... they said "YES". So they lied about having it and lied about the manufacturer not having it. I am guessing that the $90 wasn't worth their time difference between what kichler retails it for to them and the massive discount they put on it. You see scam websites like this all over the web and the fact they are posing in CA means consumers should have more recourse. If I lived near their offices I would take them to court and make them provide the lamp for the $90 (that is the law). I don't care how many good reviews this site has, if it automates this kind of bait and switch trash on their site they are doing it hundreds/thousands of times a year. Also if you call them whenever you get to their section of the phone tree to talk to someone which might take 5-7 mins, the call just ends. I can provide all of the documentation behind everything in this review.1STOPlighting
Date: 10/10/2024
Thank you for your feedback. I want to clarify a few things about your experience.
As of this morning, the other color option for the light you were interested in is still available, based on the stock information provided by the manufacturer. Unfortunately, the color you originally ordered is no longer in stock, which is why the order was canceled. Clearance items with low stock, like the one you purchased, can sell out very quickly, and we update our inventory as soon as possible.
While we understand the frustration, I assure you there was no "bait and switch." The discount you received was applied correctly at checkout, and this was simply an unfortunate stock issue. We rely on accurate information from our suppliers and work hard to reflect that on our site.
If you have any documentation to share, were happy to review it.Review fromRajan S
Date: 08/30/2024
5 starsFantastic ***************** I was looking to upgrade fans in the house. With all the overwhelming options, I was a confused customer who couldnt make up mind and made several mistakes with orders. Nonetheless, I had privilege to talk to ************** multiple times who gracefully help me with my odd request for orders exchange and replacements. He was not only professional but also very compassionate with my situation.He and his team members spent several hours handling my need till I was fully satisfied. Furthermore, their shipments were on time, most importantly, they were very good about matching prices to get me the best deals on following fans!As a returning customer, I highly recommend ******************************* a** fans - haiku, 84"-maverick 88 ceiling fan -kichler lighting - ******niReview fromSarah B
Date: 07/09/2024
4 starsSarah B
Date: 07/09/2024
Thank you for helping me with my fan. It was handled in a very efficient manner.1STOPlighting
Date: 07/10/2024
Thanks for taking the time to provide feedback! It is much appreciated. Please let us know if you need anything else.Review fromRobert S
Date: 07/08/2024
5 starsRobert S
Date: 07/08/2024
I placed an order that was lost by the shipping company. ********************* provided exceptional customer service to track down and get the order to my house, with very prompt and thorough communication. I am so impressed. The lights that I ordered from ProgressLightingExperts / 1StopLighting were exactly what we were looking for, and they look terrific in our home. Thank you for the wide selection and the excellent customer service!1STOPlighting
Date: 07/09/2024
Thanks so much for the kind words! ***** is awesome and I've made sure to pass your feedback along to her. If you need anything else, please let us know! Have a great week!
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