ComplaintsforUSA-People-Search.com

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Initial Complaint
05/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried to find a way to opt out ALL my personal info from this site but can t find a way to do so. I have had my identy stolen and am working with all 3 credit reporting agencies to further protect. However they did a scan of my info found on the web and this site is one of them SO PLEASE remove all traces of my info from your site. Also I did not and will not give my true phone number as I have had to change it twice since my identy was stolen and I am now protecting that number also.
Business response
05/03/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/04/2024
I am rejecting this response because: I find myself on your site BUT LIKE I SAID WHEN I CLICK ON MY INFO IT MAKES ME GO THROUGH WAITING FOR SITE TO GENERATE IT. then once generated it asked me to pay to get my own info I am not paying to get my Info. Please tell me how to get around that. Also why can't you just go by the I fo I sent you here with out making me jump through hoops. I'm a senior citizen and not tech savvy. Please give me a link to get my info without having to pay
*****

Business response
05/06/2024
Hello,

Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.

Best Regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/07/2024
I am rejecting this response because: I just checked it again today.And this is what I see on your site, if it's missing.Then why am I even still able to pull my name up?There were five that the credit Bureau's said all had my information all of the other 4 of them have obliged and have removed my information.Yours is the only one left.Please remove it and stop giving me a hard time.Thank you.
Business response
05/07/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
03/26/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My name is ******************************* ********** ********. I want to opt out the 100 plus people pretending to be me from there websites. I want to be deleted removed. I contacted them but got and automated email back. I need help or talk to a live person.
Customer response
03/27/2024
These are some of the names using my name on ***- people -search websites
Business response
03/27/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. ***-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
03/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I went through ************.com and they said this action out of other options were needed. That's why I contacted you.
Initial Complaint
03/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
PLEASE REMOVE ***************************************************************************
Business response
03/19/2024
Hello,

The link provided is not from our website. Please provide your URL that contains your details on our website so we may assist.

Best Regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. ***-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
03/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
02/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im wanting to file a complaint against ******** People Search) company/ website for putting my personal information out on the web and to the public!!! Its very unsafe for myself and my family!
Business response
02/29/2024
Hello,

***-People-Search has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in *****************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
Although ***-People-Search provides public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove Record' button.
*****************************************

Best Regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. ***-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
01/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company Peoplesearch.com has been charging me $39.99 for the last 5 months for a membership that I've never been part of I've never tried to have any kind of dealings with this company please help make them leave me alone.
Business response
01/05/2024
Hello,

***-People-Search is a completely free search resource. We do not offer memberships and we never charge for use of our database. You may need to contact your financial institution to get additional information on the company that is charging you.

Best regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
11/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name, home address, family relatives names and phone numbers appear on the internet under usa-people-search.com. It can be seen when searching my address online. I did not give permission for my name and address to be public information. I want this personal information removed from internet searches. It is not possible to talk with *** People Search by phone or resolve this problem by email.
Business response
11/30/2023
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove Record' button.
**********************************************;

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Regards,
USA-People-Search.com

NOTE: USAPeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. USAPeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
12/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name and home address appear on the internet under usa-people-search.com. It can be seen when searching my address online. I did not give permission for my name and address to be public information. I want this personal information removed from internet searches. It is not possible to talk with USA People Search by phone or resolve this problem by email. Today I submitted 2 opt-out requests to have my personal information removed from the website, because my name appears 2 times. The relatives listed are not my relatives.
Business response
12/08/2022
Hello,

We apologize for any inconvenience. Please provide the URL/web address where you are still seeing your information.

Best regards,
USA-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
12/08/2022
I am rejecting this response because: I do not understand how accept/delete works for my response. I am asked to provide the URL/website. I am willing to do this.
It is **********************************
My name and address appears under this URL/website on the internet, and I want this removed.

Business response
12/09/2022
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
***-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. ***-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Tell us why here...
Customer response
12/15/2022
I am rejecting this response because:Nothing was done. My name and address remain on the internet under usa-people-search.com I want this removed.
Business response
12/16/2022
Hello,

Please provide the URL/web address where you are still seeing your information.

Best regards,
USA-People-Search Customer Support

NOTE: ***-People-Search is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
12/17/2022
I am rejecting this response because:I provided the *** many times. My name and address still appear on the internet under usa-people-search.com
Initial Complaint
11/04/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
USA People Search is listing my personal information online. I've visited they're website to opt out, but the process to do so does not work. They instruct you to enter you email then click "Begin Removal Process" button which does not work. This is beyond frustrating and having my information (Including my current phone #) out there is very scary. There's no live person available to help when you call their 800 number.
Business response
11/06/2022
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
***-People-Search Customer Support

NOTE: ***************************-******************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
10/19/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have tried multiple to have my personal information removed from their website. They are providing false information via email on how to opt record removal. They provide a link (https://www.***-people-search.com/manage ) it take to Opt Out...you then have to provide your email and agree to their terms (2checkboxes ) solve captcha and then click process the "BEGIN REMOVAL PROCESS" this button does not work. When you click or hover over the button it has a white circle with a diagonal line going through it like a block or stop sign. Why send an email on how to opt out if your opt out process doesn't even work that is false information a and need to be updated. This need to be taken care of correctly and the information and url link needs to be deleted as I requested. Your current process does not work and should be updated accordingly.
Business response
10/20/2022
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
USA-People-Search Customer Support

NOTE: ************************-******************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
10/14/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm trying to remove my personal information from this website and the website/phone number will not allow me to. There is no way to contact this company by phone or website.https://www.***-people-search.com/address/18402-*********_*******-**-85032 Thank you,***************** ************
Business response
10/16/2022
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
***-People-Search Customer Support

NOTE: ***************************-******************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. USA-People-Search is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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